Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge, and Why Take It in Port of Spain?UntitledYour Fast Route from ITIL 4 to ITIL 5

    The ITIL (Version 5) Foundation Bridge is a transition qualification from AXELOS and PeopleCert, the sole owner and examination body for ITIL, that lets ITIL 4 Foundation holders update their credential to ITIL 5 without repeating what they already know. Our ITIL (Version 5) Foundation Bridge Certification Training in Port of Spain focuses only on what is new, changed and refined in the framework's fifth iteration. Delivered as a focused one-day, eight-hour programme aligned to the ITIL Foundation Bridge Version 5 Syllabus, the course covers digital product and service management, the product and service lifecycle, the evolved ITIL Value System, value stream mapping and the enhanced value co-creation model. Passing the 20-question Bridge exam grants the ITIL 5 Foundation credential, the same outcome as sitting the full Foundation exam. As banks, telecoms, energy majors and the public sector across Trinidad and Tobago modernise their IT services, keeping your ITIL credential current signals real relevance to employers in Port of Spain. Start your move to ITIL 5 with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Port Of Spain, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge, and Why Take It in Port of Spain?Your Fast Route from ITIL 4 to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Port Of Spain, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in Port Of SpainDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    BenefitsOf Bridging Your ITIL 4 Credential to ITIL 5

    ITIL V5 Foundation Exam Format in Port Of SpainWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Port Of Spain

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Takes Your Career in Port of SpainRoles, Demand and Pay

    ITIL is the leading IT service management framework used by employers across Trinidad and Tobago, from TSTT and Digicel to Republic Bank, Scotiabank and the public sector. As these organisations modernise IT services and adopt cloud and AI-enabled delivery, professionals who hold the current ITIL 5 credential stand out. Demand runs from service desk and support roles up to service delivery managers and heads of IT, and here is what the local market is telling us right now.

    Why ITIL 5 Skills Are in Demand Across Trinidad and Tobago

    ITIL 5 is fast becoming the service management standard employers expect. Keep your credential current and lead modern digital service delivery in Trinidad and Tobago. Start your Bridge today.

    Your Port of Spain Career Transformation

    Where You Stand Today,

    And Where the ITIL 5 Credential Takes You

    Trinidad and Tobago's IT sector is modernising with digital transformation, cloud adoption and BPO growth, and employers increasingly separate professionals who hold the current ITIL credential from those who do not. Here is which side of that line you want to be on.

    Sources: ERI SalaryExpert, PayScale, Glassdoor (Trinidad and Tobago) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in Port Of SpainStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Port Of Spain is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Trinidad and Tobago is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildOn the ITIL 5 Foundation Bridge Course

    You will learn what is new and updated in ITIL 5 relative to ITIL 4, across the five official Bridge topic areas. By the end of the one-day programme you can apply the latest concepts, from the product and service lifecycle to enhanced value creation, and are ready for the Bridge exam.

    Key Enhancements Introduced in ITIL 5

    Understand what has changed since ITIL 4: the new and refined concepts, structural updates and updated terminology introduced in the framework's fifth iteration, and the rationale behind them.

    Digital Product and Service Management

    Explore how ITIL 5 reflects modern digital and AI-enabled environments, and how increasing complexity shapes the way digital products and services are managed across their full lifecycle.

    The Product and Service Lifecycle

    Learn the product and service lifecycle, Discovery, Design, Build, Operation, Delivery and Support, and how value stream mapping and management structure delivery in digital environments.

    Updated Language and Core Concepts

    Gain clarity on the updated terminology and principles shaping ITIL 5 so you can communicate confidently with teams, partners, suppliers and stakeholders across different stages of adoption.

    The Enhanced Value Creation Approach

    Discover how ITIL 5 reinforces value creation across the full stakeholder ecosystem, adding experience and sustainability, and linking strategy, delivery and measurable outcomes.

    Applying ITIL 5 in Practice

    Integrate the enhancements into your existing ITIL 4 knowledge and apply the updated guidance to improve collaboration, service performance and results in real organisational contexts.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Port Of Spain?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    TTD 3680

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

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    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

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    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

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    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    TTD 3680

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in Port of SpainAccredited Bridge Experts

    Invensis Learning is a leading ITIL 5 Foundation Bridge training company in Port of Spain, delivering structured training for professionals and organisations that want to keep their service management credentials current. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible delivery and focused exam preparation. Whether you enrol as an individual learner or arrange corporate training for your team in Port of Spain, our programme is built around practical understanding, real-world application and a clear route to the ITIL 5 Foundation credential.

    • PeopleCert-accredited trainers with real IT service management experience
    • Flexible formats: live online, classroom and corporate group training
    • Course materials aligned to the official ITIL Foundation Bridge Version 5 Syllabus
    • Focused one-day, eight-hour programme that respects your time
    • Bridge exam preparation with practice questions and mock assessments
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams across Trinidad and Tobago
    • Trusted by professionals and organisations across multiple industries

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    ITIL (Version 5) Foundation Bridge Course Training Locations in Port Of SpainInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Port Of Spain

    Hyatt Regency Trinidad, 1, Wrightson Road, Downtown, Port of Spain, 100623, Trinidad and Tobago

    ITIL V5 Foundation Bridge Training Location in Port Of Spain

    Hilton Trinidad & Conference Centre, Lady Young Road, Saint Ann's, Port of Spain, San Juan-Laventille, 101002, Trinidad and Tobago

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    Corporate ITIL 5 Bridge TrainingFor Teams in Port of Spain

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    • Transition a whole ITSM team from ITIL 4 to ITIL 5 in one day per person
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with service management expertise
    • Role-based examples mapped to your service catalogue and tools
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Trinidad and Tobago and beyond

    Trusted by Leading Organisations

    TSTTDigicelRepublic BankScotiabankFirst CitizensMassy Group

    What Our Learners Say

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    The Fastest Way to Update My Credential

    "I already held ITIL 4 Foundation, so the Bridge was perfect. In one day I understood exactly what changed in ITIL 5, from the product and service lifecycle to value stream mapping, and passed the exam the same week."

    Anand Ramlogan

    IT Service Delivery Lead

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    Focused and Practical

    "The trainer focused only on the new and updated concepts, which kept the day tight and useful. The digital product and service management section really helped me apply ITIL 5 thinking to our cloud services."

    Kavita Persad

    Incident Manager

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    Well Structured and Current

    "Clear explanation of how the ITIL Value System evolved and how value co-creation now covers experience and sustainability. The mock questions matched the real Bridge exam format well."

    Shivan Boodram

    Service Desk Team Lead

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    Upgraded the Whole Team with Minimal Downtime

    "We moved our whole service management team to ITIL 5 with Invensis Learning. The one-day corporate format meant minimal disruption, and everyone now works from the same current framework."

    Michelle Alexander

    IT Operations Manager, Banking Sector

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    Efficient and Accredited Group Training

    "As an L&D lead I needed an efficient way to keep our certified staff current. The Bridge programme was accredited, well organised and delivered exactly what we needed for our ITIL 4 holders."

    Rajiv Maharaj

    Learning and Development Lead, Telecoms Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL Foundation Bridge Version 5 is a transition qualification from AXELOS and PeopleCert for professionals who already hold ITIL 4 Foundation. It focuses on what is new and changed in ITIL 5, so you can update your credential efficiently without repeating ITIL 4 content you already know.

    General

    What is the ITIL 5 Foundation Bridge and who is it for?

    The ITIL Foundation Bridge Version 5 is a transition qualification from AXELOS and PeopleCert for professionals who already hold ITIL 4 Foundation. It focuses on what is new and changed in ITIL 5, so you can update your credential efficiently without repeating ITIL 4 content you already know.

    Is the Bridge worth it, and what is the return?

    Yes. As employers across Trinidad and Tobago move service teams to ITIL 5, holding the current credential keeps you relevant for roles from support analyst up to service delivery manager, where local averages reach around TT$236,000. The Bridge delivers that update in a single day.

    What credential do I receive after passing the Bridge exam?

    Passing the Bridge exam grants the ITIL 5 Foundation credential, the same outcome as taking and passing the full ITIL 5 Foundation exam. It also enables progression to all higher ITIL 5 qualifications.

    Should I take the Bridge or the full ITIL 5 Foundation?

    If you already hold ITIL 4 Foundation, the Bridge is the faster route: one day of training instead of two. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation qualification instead.

    Is the ITIL 5 Foundation Bridge recognised internationally?

    Yes. PeopleCert operates in over 200 countries, and the ITIL 5 Foundation credential earned through the Bridge is globally recognised. It is valued by employers in Trinidad and Tobago and worldwide.

    Pricing

    How much does the ITIL 5 Foundation Bridge training cost in Port of Spain?

    Bridge training is typically offered as a combined one-day training and exam package, with pricing that varies by format and delivery mode. Local pricing is available on request in TT dollars. Request a quote or speak with a learning advisor for current options.

    What is included in the course fee?

    The fee typically includes syllabus-aligned courseware, practice questions and mock assessments, trainer-led sessions, and learner support. Exam voucher inclusion varies by package, so confirm it when you enrol. Request a quote for a full breakdown.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you select. PeopleCert pricing varies by region and channel. Confirm current exam pricing with your learning advisor before you book, and ask about combined training and exam bundles.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service management and IT operations teams. Contact us for a tailored group quote for your organisation in Port of Spain.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation Bridge exam?

    The Bridge exam is closed book with single-answer multiple-choice questions, based on the ITIL Foundation Bridge Version 5 Syllabus from AXELOS and PeopleCert. It covers only what is new or updated in ITIL 5 across five official topic areas.

    How many questions are in the exam and how long is it?

    The exam has 20 questions and a duration of 30 minutes. The pass mark is 65 percent, which is 13 out of 20 questions correct. It is delivered online with PeopleCert proctoring or at an authorised test centre.

    What are the prerequisites for the Bridge exam?

    You must hold ITIL 4 Foundation certification, or an accepted equivalent, to take the ITIL 5 Foundation Bridge. Candidates without ITIL 4 Foundation should sit the full ITIL 5 Foundation exam instead. Verify accepted equivalents with PeopleCert.

    What does the Bridge exam cover?

    It covers five official topic areas: Key Enhancements in ITIL 5, Digital Product and Service Management Evolution, Updated Language and Core Concepts, Enhanced Value Creation Approach, and Applying ITIL 5 in Practice, all focused on what is new relative to ITIL 4.

    What if I do not pass on the first attempt?

    Our training includes focused Bridge preparation and practice questions to help you pass first time. If you need to resit, PeopleCert re-sit policies apply. Ask your learning advisor about retake support and any Flexi options available on your plan.

    Course Content

    What topics are covered in the ITIL 5 Foundation Bridge training?

    The training covers the five official Bridge topics, spanning key ITIL 5 enhancements, digital product and service management, the product and service lifecycle, value stream mapping, updated terminology and the enhanced value co-creation model, plus exam preparation.

    Do I need prior experience to take this course?

    You need existing ITIL 4 Foundation knowledge, as the Bridge assumes that baseline and covers only what is new in ITIL 5. It is designed for practising service management professionals updating their credential, not for those new to ITIL.

    How long is the Bridge training programme?

    The programme runs for one day, totalling eight hours. It can also be delivered as two extended half-days. It covers only the new and changed ITIL 5 content, which is why it is far shorter than full Foundation training.

    What learning resources are provided?

    You receive courseware aligned to the ITIL Foundation Bridge Version 5 Syllabus, industry-driven case studies illustrating the key ITIL 5 changes, practice questions and mock assessments, plus guidance to help you clear the exam.

    How long is the credential valid and how do I renew it?

    The ITIL 5 Foundation credential earned through the Bridge is valid for three years. You renew it by earning 60 CPD points within the three-year cycle, or by passing a higher ITIL 5 qualification. Verify current requirements with PeopleCert.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format and date, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions, and customised corporate group training. Choose the format that fits your schedule and how your team prefers to learn.

    Who should enrol in the ITIL 5 Foundation Bridge?

    The Bridge suits ITIL 4 Foundation holders such as service desk staff, incident and change managers, IT operations professionals, service delivery leads, consultants and trainers who want to keep their ITIL credential current.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the option to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.