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Earn a globally recognised, current-edition service management credential without leaving Port of Spain. This instructor-led ITIL 5 Foundation certification training programme, delivered by a PeopleCert Accredited Training Organization, prepares IT and business professionals across Trinidad and Tobago for the ITIL 5 exam and the digital service roles employers are hiring for now.
Flexible
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Instructor-led
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16
Hours
16
PDUs
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Starts from
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Port Of Spain, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps IT and business professionals in Port of Spain gain a current-edition service management credential and the confidence to work with modern digital products and services. The course suits service desk staff, IT operations teams, digital product owners and career changers. Whether you are entering IT service management, updating older ITIL 4 knowledge, or aiming for incident, problem or service delivery roles, this credential signals current, employer-valued capability.
If you want a recognised first step into IT service management that travels across banking, telecoms, energy and the public sector, ITIL 5 Foundation is a clear, accessible route. You gain framework fluency, exam readiness and a globally respected AXELOS credential awarded by PeopleCert.
For Organizations
ITIL 5 Foundation group training helps organisations in Trinidad and Tobago build a shared, current-edition service management language across IT teams. Delivered for service desks, operations groups or whole IT functions, it standardises how teams create, deliver and improve digital services. For banks, telecoms, energy firms and public-sector bodies modernising service delivery, the training offers a scalable, flexible way to lift ITSM maturity.
If your teams work in silos or manage services reactively, ITIL 5 group training creates consistent practices for incident, problem and change management and continual improvement. Senior teams gain a common approach to value co-creation and service quality.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation has become a practical marker of modern service management skill across Trinidad and Tobago, valued by banks, telecoms, energy firms, shared-services centres and public-sector bodies that run always-on digital services. As the national digital transformation agenda advances and organisations modernise IT delivery, employers increasingly look for current-edition ITIL knowledge. Demand spans service desk and support roles up to service delivery and IT management, and here is what the Port of Spain market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is a springboard into higher-value IT service roles across Port of Spain. Join professionals building modern service management skills and start your journey today.
Your Port of Spain Career TransformationTrinidad and Tobago's banks, telecoms, energy firms and public bodies are accelerating digital service delivery, and employers increasingly separate ITIL-certified professionals from the rest. Here is which side of that line you want to be on.
Sources: PayScale, SalaryExpert, Paylab (Trinidad and Tobago) 2026.
The ITIL V5 Foundation certification path in Port Of Spain is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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This ITIL 5 Foundation programme builds practical service management knowledge mapped to the nine official exam topic areas. By the end, you can describe the ITIL Value System, apply the guiding principles and prepare confidently for the 40-question PeopleCert exam.
Understand what sets modern digital products and services apart, how value is created and co-created with consumers, and how products and services are managed across their full lifecycle within the ITIL 5 framework.
Learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated approach to creating value.
Apply the ITIL guiding principles, from focus on value and start where you are to keep it simple and practical and optimise and automate, to make better service decisions in real digital environments.
Work through the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and see how they connect to create and sustain value.
Explore the role of ITIL 5 management practices such as incident, problem and change enablement, and how official practice guides support consistent, effective ways of working.
Use value stream mapping to improve flow and visibility, identify waste, and apply the continual improvement model to drive lasting service and organisational gains.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
TTD 8660
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a leading ITIL 5 Foundation training company in Port of Spain, Invensis Learning delivers training for professionals and organisations as a PeopleCert Accredited Training Organization. Our 16-hour programme combines accredited trainers, current ITIL 5 courseware, flexible delivery and dedicated exam support. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, exam readiness and real workplace application.
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ITIL Version 5 Foundation Training Location in Port Of Spain
Hyatt Regency Trinidad, 1, Wrightson Road, Downtown, Port of Spain, 100623, Trinidad and Tobago
ITIL Version 5 Foundation Training Location in Port Of Spain
Hilton Trinidad & Conference Centre, Lady Young Road, Saint Ann's, Port of Spain, San Juan-Laventille, 101002, Trinidad and Tobago
Trusted by Leading Organisations
A Clear Path into Service Management
"I came from a help desk role with no framework knowledge. The ITIL 5 Foundation course explained the Value System and guiding principles in plain terms, and the mock exams got me ready. I passed the PeopleCert exam on my first attempt."
Aaliyah Mohammed
IT Support Analyst
0/0
Practical and Well Paced
"The trainer used real examples from banking and telecoms that matched my work in Port of Spain. Incident and problem practices finally clicked, and I now apply them daily on the service desk."
Kishore Ramlogan
Systems Administrator
0/0
Relevant to Modern Digital Work
"As a product owner I wanted the product and service lifecycle view. ITIL 5 gave me that, and the value stream sessions changed how our team looks at flow and waste."
Nadia Baptiste
Digital Product Owner
0/0
Standardised Our Service Practices
"We trained our IT operations team with Invensis Learning. The group sessions gave everyone a shared ITIL 5 language, and our incident handling and reporting improved noticeably within a quarter."
Rehanna Ali
IT Service Delivery Lead, Banking Sector
0/0
Smooth Corporate Rollout
"The scheduling flexibility and onsite delivery in Port of Spain made it easy to upskill a large team. Accredited trainers and clear reporting made this a straightforward, high-value programme for us."
Marlon Charles
L&D Manager, Telecommunications
0/0
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any stage in Port of Spain.