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Build modern IT service management skills with instructor-led ITIL 5 Foundation training in Trinidad and Tobago. Designed for IT and business professionals, this AXELOS (PeopleCert)-aligned programme prepares you for the ITIL 5 (Version 5.0) Foundation exam and the digital-era practices employers across banking, telecoms and the public sector now expect.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
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Starts from
TTD 8660
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Route into Digital Service Value
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Trinidad and Tobago, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Real Gains for Professionals and Teams
For Individuals
ITIL 5 Foundation training helps professionals build current service management capability and prepare for the ITIL 5 (Version 5.0) Foundation exam. It suits IT support staff, service desk analysts, digital product owners and business professionals who work alongside service teams. Whether you are entering IT service management, moving up from the service desk, or refreshing knowledge from an earlier edition, this training builds the value-focused skills modern employers expect.
If you want a recognised, digital-era credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, lifecycle and guiding-principles knowledge, plus structured exam preparation and a supported path to certification.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping teams with a shared, current framework. It can be delivered for IT operations, service desks, PMOs or wider business units. For organisations connecting IT delivery to strategy and customer value, this training provides a scalable, flexible foundation.
If your teams work in silos or to differing standards, ITIL 5 Foundation training creates one service management language. Teams gain a common approach to value co-creation, the lifecycle and continual improvement that lifts service quality across the organisation.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Pay
ITIL 5 Foundation has become a practical marker of current IT service management capability across Trinidad and Tobago, valued by banks, telecoms operators, energy firms, shared-services centres and government digital teams. As the national digital transformation strategy scales, employers want ITSM professionals who work to the latest best practice. Demand runs from service desk analyst to IT service manager and head of IT operations, and here is what the local market shows.
Designation
ITIL Version 5 Foundation Certified Professionals in Trinidad and Tobago : Salary Insights and Trends
Hiring Companies in Trinidad and Tobago
Paylab · SalaryExpert (Trinidad and Tobago) 2026
Source: TSTT / bmobile · Massy Group · Republic Bank
ITIL 5 Foundation is a practical step up for IT professionals in Trinidad and Tobago. Build current service management skills employers want and take the next step in your career. Start today.
Your Trinidad and Tobago Career TransformationTrinidad and Tobago's IT market is expanding with national digital transformation and shared-services growth, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.
Sources: PayScale, WorldSalaries, SalaryExpert (Trinidad and Tobago) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Trinidad and Tobago is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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The Nine Topic Areas Explained
The ITIL 5 Foundation programme builds current service management knowledge and exam readiness across all nine Foundation topic areas. By the end, you can speak the language of the ITIL Value System, the lifecycle and value co-creation with confidence.
The skills you build in ITIL 5 Foundation start here: what distinguishes digital products and services, how organisations create value, and how continual improvement runs through the whole lifecycle in modern digital environments.
Understand how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than treating value as something the provider delivers alone.
Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape every product and service.
See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for creating value.
Use the guiding principles, from focus on value and start where you are to keep it simple and practical and optimise and automate, to make better, faster service decisions in real digital environments.
Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how the phases work together to create and sustain value.
Explore the role of ITIL management practices and official practice guides, and apply the continual improvement model to keep services improving and aligned to changing needs.
Identify, map and manage value streams to improve flow, visibility and outcomes, using mapping to reveal waste and design better delivery across digital products and services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
TTD 8660
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your PeopleCert-Accredited Partner
Invensis Learning is a trusted ITIL Version 5 Foundation training company that delivers structured ITIL 5 Foundation training for professionals and organisations across Trinidad and Tobago who want to build current service management capability and prepare for the ITIL 5 (Version 5.0) exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and a clear path to certification.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Trinidad and Tobago
Hyatt Regency Trinidad, 1, Wrightson Road, Downtown, Port of Spain, 100623, Trinidad and Tobago
ITIL Version 5 Foundation Training Location in Trinidad and Tobago
Hilton Trinidad & Conference Centre, Lady Young Road, Saint Ann's, Port of Spain, San Juan-Laventille, 101002, Trinidad and Tobago
Upskill IT Teams
Trusted by Leading Enterprises in Trinidad and Tobago
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"Training was good and informative. Sathish is an amazing trainer. Thanks. "
"The pace and learnings from the course were good, liked how the trainer went through everything and always checked if there were questions and when there were he gave thorough answers."
"Invensis provided excellent support in helping me activate my benefits. The process was quick, smooth, and very professional. Thank you for the great "
"It was great interactive session."
"Pritesh Shah was helpful content and patient"
"Great training session but material could have been prepared earlier and sequential for us to follow"
"Useful content, great learning experience!"
"It was a great learning experience with Mr Alex whose approach was very good throughout the course. Maintained a very good pace."
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Trinidad and Tobago to view upcoming dates, formats and pricing.
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Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.