Overview
AI is reshaping how IT services are designed, delivered and improved, and ITIL V5 is built with that reality in mind. In this session, we’ll look at what “AI-native” means for IT service management, how ITIL V5 builds on ITIL 4, and what it means for your day-to-day work, your team and your certification path.
Earn 1 CPD (Continuing Professional Development) Point Toward Your PeopleCert Certification Renewal
Agenda
What “AI-Native” Means for ITSM
ITIL 4 vs ITIL V5: Key Changes
Responsible AI in Service Management
What It Means for Your Career
Live Q&A