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Build modern IT service management skills with instructor-led ITIL 5 training in Zambia. This PeopleCert-aligned programme prepares IT and business professionals to apply the ITIL Value System, the product and service lifecycle and value stream management, then pass the ITIL 5 (Version 5.0) Foundation exam, in flexible live virtual and corporate formats.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
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Starts from
ZMW 21150
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zambia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Benefits for Professionals and Teams
For Individuals
ITIL 5 Foundation training helps you prove you can manage digital products and services the modern way. It suits IT support staff, service desk analysts, developers and business professionals who work with digital service teams. Whether you are entering IT service management, updating ITIL 4 knowledge, or aiming for service delivery roles across Lusaka and the Copperbelt, the course builds capabilities employers now expect.
If you want a recognised, current ITIL credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, the guiding principles and exam readiness, with support from Invensis Learning.
For Organizations
ITIL 5 Foundation group training helps organisations in Zambia standardise how they design, deliver and improve digital services. It can be delivered for IT operations, service desks or cross-functional teams. For organisations modernising service management amid rapid digital growth, the training provides a scalable, consistent foundation.
If your teams struggle with inconsistent service delivery, ITIL 5 Foundation group training creates a common approach to value co-creation, the four dimensions and continual improvement across the business.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Why ITIL 5 Foundation Pays Off
ITIL 5 Foundation is becoming a valued marker of modern service management skill across Zambia, as telecoms, banks, mining houses and government bodies digitise fast. With SMART Zambia e-government, 5G and mobile money all scaling, employers need people who can run digital services reliably. Demand spans service desk, incident and problem management up to IT service and operations manager roles, and here is what the market is telling us now.
Designation
ITIL Version 5 Foundation Certified Professionals in Zambia : Salary Insights and Trends
Hiring Companies in Zambia
PayScale · WorldSalaries (Zambia) 2026
Source: Zanaco · MTN Zambia · Airtel Zambia · ZESCO
ITIL 5 Foundation is more than a certificate. It equips you to run digital services the modern way as Zambia's economy goes digital. Join professionals building in-demand ITSM skills. Start today.
Your Zambia Career TransformationZambia's digital economy is expanding fast with e-government, 5G and fintech, and employers increasingly separate professionals who can manage modern services from those who cannot. Here is which side of that line you want to be on.
Sources: PayScale, Paylab, WorldSalaries (Zambia) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Zambia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Mapped to the ITIL 5 (Version 5.0) Syllabus
This ITIL 5 Foundation training builds practical, current service management skills across all nine topic areas of the Version 5.0 syllabus. By the end, you can apply the ITIL Value System, the guiding principles and value stream thinking to real digital services.
Understand how modern digital products and services create value across their lifecycle, and how ITIL 5 shifts from IT service management to digital product and service management for the modern era.
Learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated, value-creating system.
Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple and practical, and optimise and automate to real decisions.
Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to digital product and service management.
Understand the purpose of discovery, design, build, operation, and delivery and support, and how these lifecycle activities work together to co-create value for consumers.
Identify, map and manage value streams to improve flow, visibility and outcomes, using the continual improvement model to keep digital services getting better over time.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
ZMW 21150
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For Your ITIL 5 Foundation Training in Zambia?
Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Zambia who want to master modern service management and pass the exam with confidence. As a PeopleCert Accredited Training Organization, we combine accredited trainers, current AXELOS-aligned courseware, flexible delivery and learner support. As a trusted ITIL Version 5 Foundation training company in Zambia, we focus on practical understanding, real-world application and exam readiness, whether you enrol as an individual or plan corporate training for your team.
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Flexible Learning Modes
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First-Attempt Pass Rate
5000+
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Leaders in Training industry for 12+ years
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Zambia
Radisson Blu, 19029, Great East Road, Kalundu, Lusaka, Lusaka District, Lusaka Province, Zambia
ITIL Version 5 Foundation Training Location in Zambia
Taj Pamodzi Hotel Lusaka, Zambia
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Trusted by Leading Enterprises in Zambia
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"Training was good and informative. Sathish is an amazing trainer. Thanks. "
"Our team underwent the ITIL 4 Foundation certification training together, and the impact was significant. The shared learning experience strengthened our collaborative approach to IT service delivery. The training improved individual skills and enhanced our overall team efficiency."
Michael Patel
(4.5/5)
"Applied to real life examples well and feel comfortable with the material"
"Quiez sessions are very nice. I really helpful to push our career growth. Awesome trainer and his teaching style."
"Great experience, Sathish is a very thorough instructor."
"Victor is a very good instructor"
"Pritesh Shah is a great, knowledgeable and supportive trainer"
"I have learned a lot of important things , useful for my work. Very compressed info for 4 days, maybe too short for me as not a native trainee. Thanks a lot for the best trainer , Pritesh , who guided us through and gave us a grate understanding of overall method. "
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Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that create and improve value. It suits IT and business professionals at any stage of their career.