Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is Change Management Foundation and Practitioner Certification?UntitledYour Route to Leading Change

    The Change Management Foundation and Practitioner Certification (CM-F&P) is a globally recognised, two-level credential that validates your ability to lead the people and culture side of organisational change. Change management certification training in Zambia takes you from understanding core change models to applying them in real organisational scenarios, covering both the Foundation and Practitioner levels in one combined programme. Aligned to the Change Management Body of Knowledge (CMBoK) maintained by the Change Management Institute, and built around the current Change Management Practitioner Guide, the course spans five topic areas: change and the individual, change and the organisation, communication and stakeholder engagement, change practice, and personal and professional management. You work with established frameworks including ADKAR, Kotter's 8-Step Model, Lewin's Three-Step Model and Bridges' Transition Model. For professionals across Zambia's mining, banking, telecom and public sectors, where reform, restructuring and digital transformation are reshaping how organisations work, this credential proves you can turn change strategy into real adoption. Start your change management journey with Invensis Learning and build a capability employers value.

    What Is Change Management Foundation and Practitioner Certification?Your Route to Leading Change

    Certification Badge

    Key Highlightsof the Change Management Foundation and Practitioner Training Course

    Change Management F&P Certification Eligibility in ZambiaDo You Qualify for the Change Management F&P Exam?

    Why Getting Change Management Certified Is Worth ItOutcomes for Individuals and Teams

    Change Management F&P Exam Format in ZambiaWhat to expect on exam day

    The Change Management Foundation and Practitioner exams in Zambia assess your understanding of change management principles and your ability to apply them in real-world organizational environments. The Foundation exam focuses on core concepts, terminology, and frameworks through multiple-choice questions, while the Practitioner exam evaluates your ability to analyze scenarios and apply change management techniques to practical business situations. Understanding the structure, duration, and passing requirements of both exams helps candidates prepare effectively and approach certification with confidence.

    Change Management F&P Certification Cost in Zambia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Change Management Career Outcomes in ZambiaRoles, Demand and Salary

    Change management is fast becoming a recognised leadership skill across Zambia, valued by mining, banking, telecom, consulting and public sector employers running reform and transformation programmes. As mining reform, banking modernisation and digital adoption reshape operating models, employers increasingly want professionals who can make change stick. Demand spans change analyst to change manager, transformation lead and head of change, and here is what the market is telling us right now.

    Why Change Skills Are in Demand Across Zambia's Economy

    Change management is more than a credential. It is what makes transformation succeed. Join professionals across Zambia who lead adoption, manage resistance and deliver change that lasts. Start your journey today.

    Your Zambia Career Transformation

    Your Change Career Before and After Certification

    The Shift This Credential Delivers

    Zambia's economy is being reshaped by mining reform, banking modernisation and digital transformation, and employers increasingly separate certified change leaders from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, WorldSalaries (Zambia) 2026.

    How to Get Change Management F&P Certified in ZambiaStep-by-Step Certification Process

    Embark on the road to Change Management certification exam success in Zambia. The certification path is a structured two-exam track: complete the 5-day Invensis Learning training, sit the Foundation exam (50 MCQ / 40 min / 50% pass / closed book), then the Practitioner exam (4 case-study questions / 2.5 hours / 50% pass / objective testing). On passing both, you earn the Change Management Foundation and Practitioner credentials.

    Step 1: Eligibility Check

    Begin your Change Management journey by conducting an eligibility check. This step ensures you have the foundational knowledge to maximize the upcoming training.

    Step 2: Exam Preparation

    Dive into comprehensive study materials, practice exams, and expert-authored guides that equip you with the insights and skills needed for the Change Management certification.

    Step 3: Learn

    Enroll in our expert-led Change Management Courses Live Online and embark on a transformative learning experience. Equip yourself with the tools to confidently lead change initiatives and become a change agent within your organization.

    Step 4: Prepare for the Examinations

    Strengthen your readiness using practice questions, mock examinations, case-study exercises, revision plans, and guided learning activities. This stage serves as focused Change Management F&P exam prep training designed to improve confidence and examination performance

    Step 5: Take Exam

    Sit for the Change Management Foundation exam (50 MCQ, 40 min, 50% pass, closed book) and the Practitioner exam (4 case-study questions, 2.5 hours, 50% pass, objective testing). Your efforts culminate as you sit for the Change Management certification exams.

    Step 4: Exam Results

    Once you've completed the exam, it's time to eagerly await your results. Regardless of the outcome, take this moment to reflect on your journey and plan your next change-management engagement.

    Module 1: Individual Change

    • Understanding change models
    • A Behavioral Approach to Change
    • Cognitive and Psychodynamic Approach to Change
    • Perspectives about Humanistic Psychology

    Module 2: Team Change

    • Understanding the Nature of theme models
    • Identify leadership issues in Change
    • Learning how to improve team effectiveness. Also, how individuals affect team dynamics
    • Learn Tuckman's model of team change and the development changes teams go through

    Module 3: Organizational Change

    • Understanding the various organizational metaphors, like Flux and Transformation organizational metaphor
    • Learn the eight-step model for transforming your organization
    • Identify the three phases in transition management and distinguish between a planned and transitional change
    • Understand the process involved when managing Change

    Module 4: Leading Change

    • What is the leader's role in the key organizational metaphors
    • Learn the role of a leader in Change Management
    • Identify the leadership focus for the various phases of Change
    • Learn the Goleman leadership skills and practices

    Module 1: Individual Change

    • The defining features of models which describe how people learn:
    • The learning process and the learning dip; the Gestalt terms ‘foreground’ and ‘background’; the sequence of the learning process (conscious/unconscious incompetence to unconscious competence)
    • The stages and sequence of the ‘learning cycle’ (Kolb) and the related learning styles
    • The perspectives associated with the cognitive approach to change
    • Achieving results and setting goals; the ‘well-formed outcome’; the sequence which connects self-concept to results
    • Techniques for changing beliefs and performance
    • The perspectives associated with the psychodynamic approach to change
    • The sequences and terms used in theories using the idea of a ‘change curve’ (Kubler-Ross; Adams, Hayes and Hopson
    • The sequences and terms used in the Virginia Satir model and critical points in the change process (Satir; Weinberg)
    • The perspectives associated with the humanistic psychology approach to change
    • The levels and terms used in the hierarchy of needs (Maslow)
    • The three ‘crucial conditions’ to bring about growth and development with individuals within organizations and process of change (Rogers and the path to personal growth)
    • The Gestalt approach to individual and organizational change; the terms used and sequence of the Gestalt cycle (Perls; Nevis)
    • The individual personality ‘preferences’ identified by the MBTITM and the responses of four types of individuals to change (Myers and Briggs)
    • The factors that influence how to manage change in self and others
    • Propensity for change – five factors (Cameron and Green)
    • The stages and terms used in the transformative change model and factors causing resistance to change (Schein)
    • How managers and change agents can help others to change
    • The theories and models about the nature of teams
    • What is a group and when is it a team? (Various)
    • Why we need teams and the relationship between uncertainty and teamwork (Casey) 3. Types of organizational teams (Cameron and Green)
    • How to Improve Team Effectiveness. The five elements that contribute to the level of a team’s effectiveness or ineffectiveness (Glaser and Glaser)
    • Tuckman’s model of team change and the stages of development that teams go through
    • Leadership Issues in Team Change. The phases that groups go through and the challenges for leaders (Bion and Turquet) (see Appendix A, Note 1)
    • How individuals affect team dynamics
    • MBTI and Teams
    • Similarity and difference between individuals within teams (McCaulley) 3. Team types (Belbin)

    Module 2: Team Change

    • The elements of theories and models about how individuals affect team dynamics
    • How team members with different MBTI react to one another in teams and their attitudes to change
    • The advantages and disadvantages of similarity and difference between individuals within teams (McCaulley)
    • The contributions and allowable weaknesses of people playing different team roles (Belbin)
    • How team effectiveness can be improved during change using: Glaser and Glaser’s five elements (defined in 0202); Tuckman’s model of team change (defined in 0203); Bion and Turquet’s leadership issues (defined in 0204); the John Adair model; the team leader’s role and behaviors; facilitation; and action learning.
    • How different types of teams and different individuals within teams affect the way teams react to change (as identified in 0201 and 0205)

    Module 3: Organizational Change

    • The key beliefs and assumptions associated with the Machine organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Political Systems organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Organisms organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Flux and Transformation organizational metaphor (Morgan)
    • The underlying principles behind understanding the driving forces and resisting forces in any situation if change is to happen:
    • Force Field Analysis, examining the driving and resisting forces (Lewin)
    • Three-step model of organizational change (Lewin)
    • The factors in the change formula (Beckhard and Harris)
    • The four phases of planned change that draws on the disciplines of project management (Bullock and Batten)
    • The Eight Step Model for transforming your organization (Kotter) (Note: Fig.3.3 on P127 is not examined)
    • The four components in the congruence model that draws on the socio-technical view of organizations and addresses the dynamics of what happens in an organization when we try to change it. (Nadler and Tushman)
    • The three phases in managing transition and the distinction between planned change and transition (Bridges)
    • The “principles of environmental systems” for how organizations operate and its relevance to sustaining and renewing organizational change (Senge et al)

    Module 4: Leading Change

    • The leader’s role linked to each of the four key organizational metaphors
    • The description of visionary leadership including
    • The characteristics of visionary leaders (Bennis)
    • What leaders really do (Kotter)
    • The characteristics of other theories on leadership approaches
    • Transformational and transactional leadership (Bass; Bryman)
    • Story telling leadership (Gardner)
    • Adaptive leadership (Heifitz and Laurie)
    • Connective leadership (Lipman-Blumen) (Note: Leadership for the 21st century and Table 4.3 are not examined)
    • The characteristics of other theories on leadership approaches
    • Transformational and transactional leadership (Bass; Bryman)
    • Story telling leadership (Gardner)
    • Adaptive leadership (Heifitz and Laurie) 4. Connective leadership (Lipman-Blumen) (Note: Leadership for the 21st century and Table 4.3 are not examined)
    • The leadership styles and skills (Goleman)
    • Leadership styles that get results
    • Emotional competencies for leaders
    • The different leadership focus for different phases of change:
    • Kotter’s recommended actions for the first four change steps in leading change
    • Learning how to persevere (Kanter)
    • Leading people through transition (Bridges) (Note: Inner and outer leadership, Table 4.6, P185-6 not examined at Foundation level)
    • The importance of self-knowledge and inner resources:
    • The role of self-knowledge (Bennis)
    • Characteristics of principle-centered leaders (Covey)
    • Covey’s seven habits (Note: Erikson, Table 4.8 is not examined)

    Course Curriculumof the Change Management Foundation and Practitioner Certification Training

    The Change Management F&P curriculum follows the official Change Management Body of Knowledge (CMBoK) and covers Individual, Team, Organizational, and Leading Change at both Foundation and Practitioner depth.

    Change Management Foundation Course Curriculum

    Change Management Practitioner Course Curriculum

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    Skills You Will Build in This Change Management ProgrammeFrom Change Models to Real Application

    This combined programme helps learners build change knowledge, practical application skills and exam readiness across both levels. By the end, you can guide individuals and organisations through change and sit both exams with confidence.

    Guiding Individuals Through Change

    What you will learn in this change management course starts with people: how individuals experience change and how to move them through it using ADKAR and Bridges' Transition Model, addressing resistance, motivation and building resilience.

    Leading Organisational Change

    Apply organisational change models including Lewin's Three-Step Model, Kotter's 8-Step Model and the McKinsey 7-S Framework, and assess culture and readiness to select the right approach for a given change.

    Stakeholder Engagement and Communication

    Identify and analyse stakeholders, build engagement strategies, and design change communication plans, using influence techniques to move people from awareness to commitment.

    Change Practice and Impact Assessment

    Run change impact assessments, build change management plans, manage resistance, and design training and reinforcement that embeds and sustains new ways of working.

    Personal and Professional Management

    Develop the emotional intelligence, coaching, ethics and self-management that underpin effective change practice, drawing on the CMBoK and reflective professional development.

    Passing Both Certification Exams

    Prepare for the closed-book Foundation exam and the open-book, scenario-based Practitioner exam with mock questions, guide-navigation technique and structured revision across all five topic areas.

    Who Should TakeChange Management F&P Certification Training in Zambia?

    Change Leaders

    Change Project Managers

    Transformation Managers

    Business Change Managers

    Operational Line Managers

    Project Team Members

    HR Representatives

    Business Managers

    Project and Program Managers

    Who Can Take This Certification Training

    Change Management F&P Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online sessions, team-based learning, or personalized coaching, choose the option that best supports your Change Management Foundation & Practitioner learning journey.

    Change Management Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZMW 18810

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Change Management F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

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    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Change Management Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom Change Management F&P training format combines expert guidance, peer interaction, and practical exercises to create an engaging learning experience.

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    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    Change Management Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build change leadership capabilities, improve transformation outcomes, and support workforce development through structured learning initiatives. This format is ideal for Change Management F&P training for companies in Zambia seeking to equip teams with practical change management skills.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    Change Management Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides Change Management F&P coaching for professionals seeking individualized support with certification preparation, stakeholder engagement strategies, and organizational change initiatives.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    Change Management Live Virtual Training

    Change Management Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZMW 18810

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Change Management F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis for Change ManagementTrusted Partner in Zambia

    As a trusted change management training company in Zambia, Invensis Learning delivers structured Change Management Foundation and Practitioner training for professionals and organisations building change capability. Our programmes combine experienced trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Experienced change management trainers with real transformation and delivery exposure
    • Training aligned to the official exam syllabi and the Change Management Body of Knowledge
    • Flexible formats: live virtual (online), classroom and corporate group training
    • Structured courseware, case studies and mock exams for both Foundation and Practitioner
    • Guidance to prepare for both certification exams on the first attempt
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams across Zambia and beyond
    • ISO 9001:2015 and ISO 27001:2022 certified quality and information security

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    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Change Management Foundation and Practitioner Training Locations in ZambiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts

    Change Management Foundation and Practitioner Training Location in Zambia

    Radisson Blu, 19029, Great East Road, Kalundu, Lusaka, Lusaka District, Lusaka Province, Zambia

    Change Management Foundation and Practitioner Training Location in Zambia

    Taj Pamodzi Hotel Lusaka, Zambia

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    Corporate Change Management TrainingFor Zambian Teams

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    • Suitable for small, medium and large teams across your organisation
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with change, transformation and industry expertise
    • Role-based, sector-relevant examples for stronger workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Zambia and global locations

    Trusted by Leading Organisations

    ZanacoMTN ZambiaAirtel ZambiaZCCM-IHStanbic Bank ZambiaFirst Quantum Minerals

    What Our Learners Say

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    Passed Both Levels with Confidence

    "The combined programme gave me the structure to apply ADKAR and Kotter on a real banking rollout. The Practitioner open-book practice made the scenario sections far less intimidating, and I passed both exams first time."

    Chanda Mwale

    Change Manager, Banking

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    A Practical Toolkit for Real Change

    "As an HR business partner supporting restructuring, I finally have a proper toolkit for stakeholder engagement and resistance. The trainer used practical Zambian examples that made every model click."

    Natasha Phiri

    HR Business Partner

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    Helped Me Step up to Transformation

    "I moved from project delivery into a transformation role after this course. Learning the five topic areas and how to run a change impact assessment gave me the credibility I needed with leadership."

    Kelvin Tembo

    Transformation Lead

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    One Shared Change Language Across the Team

    "We trained our PMO and HR team together and now share one change language. Adoption on our systems rollout improved noticeably, and the delivery was flexible around our schedule."

    Lombe Chileshe

    PMO Lead, Telecommunications

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    Tailored Training That Delivered Results

    "Our mining operation rolled out major process change and needed managers who could lead it. The corporate training was tailored to our context and the results showed in smoother adoption on the ground."

    Grace Zulu

    L&D Manager, Mining

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    Frequently Asked QuestionsHere's everything you may ask...

    It is a globally recognised, two-level credential for leading the people side of change. Foundation validates your knowledge of change concepts; Practitioner proves you can apply them to real scenarios. It aligns to the Change Management Body of Knowledge (CMBoK) and Practitioner Guide.

    General

    What is the Change Management Foundation and Practitioner certification?

    It is a globally recognised, two-level credential for leading the people side of change. Foundation validates your knowledge of change concepts; Practitioner proves you can apply them to real scenarios. It aligns to the Change Management Body of Knowledge (CMBoK) and Practitioner Guide.

    Who should take change management certification in Zambia?

    It suits HR business partners, project and programme managers, OD practitioners, consultants and leaders who guide organisational change. With mining reform, banking modernisation and digital transformation underway in Zambia, it is valuable for anyone helping teams adopt new ways of working.

    Is change management certification worth it in Zambia?

    Yes. Certified change practitioners are scarce in Zambia while transformation demand is rising across mining, banking, telecom and the public sector. The credential opens roles from change analyst to head of change, where senior change bands reach well above the market average.

    Which change management models does the course cover?

    The syllabus covers a broad range of models, including ADKAR, Bridges' Transition Model, Lewin's Three-Step Model, Kotter's 8-Step Model, the McKinsey 7-S Framework, Schein's culture model, Goleman's emotional intelligence domains and Cialdini's principles of influence.

    Is the certification recognised internationally?

    Yes. The Change Management qualification is recognised in over 150 countries and is well respected wherever organisational change is a recognised discipline. This makes it portable across sectors and across Zambian and global employers.

    Do I need prior experience to start?

    No. Change Management Foundation has no formal prerequisites and is open to all. To sit the Practitioner exam you must hold Foundation, which the combined programme covers first.

    Pricing

    How much does change management training cost in Zambia?

    Fees vary by delivery format and whether exam vouchers are included, so pricing for Zambia is available on request in local currency. Request a quote and a learning advisor will share the current options for the combined programme.

    What is included in the course fee?

    The training typically includes syllabus-aligned courseware, case studies, practice questions and mock exams for both levels, plus learner support and a course completion certificate. Confirm exam voucher inclusion when you request your quote.

    Are the exam fees included in the price?

    Exam voucher inclusion depends on the package you choose. Some options bundle the Foundation and Practitioner exam vouchers, while others price them separately. Ask a learning advisor to confirm what your quote covers.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for HR, PMO and transformation teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    How many exams are in the combined programme?

    Two separate exams. You sit the Foundation exam first, then the Practitioner exam, and must pass both to hold both credentials. The combined programme prepares you for each level in sequence.

    What is the Foundation exam format?

    The Foundation exam has 50 multiple-choice questions to be completed in 40 minutes. It is closed book, and the pass mark is 50%, meaning 25 out of 50 correct.

    What is the Practitioner exam format?

    The Practitioner exam has 5 scenario-based sections, each worth 16 marks, for 80 marks in total, over 2.5 hours. It is open book, and the pass mark is 50%, meaning 40 out of 80 marks.

    What does open book mean for the Practitioner exam?

    The Change Management Practitioner Guide is permitted during the exam. However, the scenario sections require analysis and judgment, so you cannot simply look up answers. Efficient guide navigation and deep method knowledge are both essential, and the course prepares you for both.

    What if I do not pass an exam on the first attempt?

    Our training is structured to help you pass both exams the first time through mock exams and exam technique. If you need to re-sit, our team can guide you on the retake process. Confirm current re-sit policy when you enrol.

    Which standard is the exam based on?

    Both exams are based on the current Change Management Foundation and Practitioner exam syllabi, aligned to the Change Management Body of Knowledge (CMBoK) maintained by the Change Management Institute and the current Change Management Practitioner Guide.

    Course Content

    What will I learn in the change management course?

    You will learn how to lead individuals and organisations through change using models such as ADKAR, Kotter, Lewin and Bridges, plus stakeholder engagement, communication, change impact assessment, resistance management and how to embed change so it lasts.

    What are the five topic areas covered?

    The syllabus covers five areas: change and the individual, change and the organisation, communication and stakeholder engagement, change practice, and personal and professional management. Foundation covers them at knowledge level and Practitioner at application level.

    Can a beginner take this course?

    Yes. Foundation has no prerequisites, so beginners are welcome. The trainer builds concepts step by step with practical examples and exercises, then progresses to Practitioner-level application, so no prior change experience is required to start.

    What learning materials are provided?

    You receive syllabus-aligned courseware, industry case studies, practice questions and mock exams for both Foundation and Practitioner, plus revision aids to prepare for the open-book Practitioner technique.

    How long is the training?

    The combined Foundation and Practitioner programme is delivered as 40 hours of instructor-led training. The number of days varies with the daily schedule, such as full-day or extended half-day formats.

    Enrollment

    How do I enrol in change management training in Zambia?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly for learners in Zambia across live virtual and corporate formats. See upcoming schedules or speak with a learning advisor to find the next start date that suits you.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.