What is the EXIN VeriSM Foundation certification?

The EXIN VeriSM Foundation certification validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns and how an organisation defines its own flexible approach. It is the entry level of the EXIN VeriSM scheme.

What is VeriSM and how is it different from ITIL?

VeriSM is a service management approach that positions ITIL as one of many practices within its management mesh, alongside Agile, DevOps, Lean and SIAM. Unlike prescriptive ITIL, VeriSM gives organisations a model to select and combine the right practices for their context. The two are highly complementary.

Are there any prerequisites for VeriSM Foundation?

No. EXIN VeriSM Foundation has no formal prerequisites. It is open to everyone, regardless of education, work experience or prior IT service management knowledge, which makes it suitable for both IT and business professionals in Zambia.

Is the VeriSM Foundation credential recognised internationally?

Yes. EXIN is an internationally recognised examination body operating in over 165 countries. VeriSM Foundation is valued by employers worldwide as a modern, framework-agnostic service management credential, particularly in organisations undergoing digital transformation.

How much does VeriSM Foundation training cost in Zambia?

Training fees in Zambia are available on request and vary by format, whether live virtual, classroom or corporate group training. The fee typically includes EXIN-aligned courseware, practice questions and exam preparation support. Contact a learning advisor for a quote.

What is included in the VeriSM course fee?

The training fee usually includes EXIN-aligned courseware, practice questions, mock assessments, learner support and a course completion certificate. In accredited packages the EXIN exam voucher may be bundled. Ask us what is included in your chosen plan.

Is the EXIN exam fee included in the training price?

It depends on the package. EXIN bills the VeriSM Foundation exam voucher in USD or EUR under regional pricing, and it is often bundled into an accredited training and exam package. Confirm current exam pricing and whether it is included when you request a quote.

Do you offer corporate or group pricing for VeriSM training?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and cross-functional teams across Zambia. Contact us for a tailored group quote.

What payment options are available?

We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and to see upcoming batches.

What is the format of the VeriSM Foundation exam?

The EXIN VeriSM Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is based on the EXIN VeriSM Foundation Examination Specification and can be taken via EXIN online proctoring or at an accredited test location.

How many questions are on the VeriSM Foundation exam?

The exam has 40 multiple-choice questions and you have 60 minutes (one hour) to complete it. There are no prerequisites to sit the exam.

What is the passing score for the VeriSM Foundation exam?

The passing score is 65 percent, which means you must answer at least 26 of the 40 questions correctly. We recommend broad mastery across all seven topic areas of the Examination Specification.

What topics does the VeriSM Foundation exam cover?

The exam covers seven topic areas from the EXIN Examination Specification: the Service Organisation, Service Culture, People and Organisational Structure, the VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started. The VeriSM model carries the largest weighting.

How long is the VeriSM Foundation certification valid?

VeriSM Foundation certification is valid for lifetime. The credential does not expire and there is no renewal, re-examination or continuing education requirement, so there are no ongoing maintenance costs.

What will I learn in the VeriSM Foundation course?

You will learn the VeriSM model, the management mesh, service culture and how to combine practices like ITIL, Agile, DevOps and Lean to fit your context. The course also covers innovative technologies and how to get started adopting VeriSM in your organisation.

Can a beginner take VeriSM Foundation?

Yes. VeriSM Foundation is an entry-level credential designed for beginners as well as experienced professionals. No prior service management knowledge is required, and the training includes practical examples and support to help you build confidence.

What is the VeriSM management mesh?

The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can create a flexible service management approach that fits its context and evolves over time.

Are practice tests and learning materials provided?

Yes. The programme includes EXIN-aligned courseware, practice questions, mock assessments and topic-wise quizzes to help you identify weak areas and prepare for the 40-question exam. Materials are provided in digital format.

What comes after VeriSM Foundation?

VeriSM Foundation is the recommended entry point before pursuing higher levels. The full EXIN VeriSM scheme progresses from Foundation to Essentials, then Plus and Professional, letting you deepen your practice knowledge as your career grows.

How do I enrol in the VeriSM Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

What training formats are available in Zambia?

We offer online (live virtual) instructor-led training, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style anywhere in Zambia.

How soon can I start VeriSM Foundation training?

New batches run regularly, and self-paced learning lets you start immediately. Contact us to see upcoming live virtual schedules and to reserve your place on the next cohort.

Can I reschedule or transfer my enrolment?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

VeriSM Foundation Certification Training in Zambia

From Study to Certified

Build modern, flexible IT service management skills with EXIN-aligned VeriSM Foundation training in Zambia. Designed for IT and business professionals, this instructor-led programme prepares you for the 40-question EXIN VeriSM Foundation exam and shows you how to apply the VeriSM model and management mesh in real digital service environments.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

15K+ already enrolled

4.7 (1520+ Reviews)

100% Money-back Guarantee*

Want to Train Your Team?

Modernize Digital Service Management with VeriSM in Zambia

Starts from

ZMW 19270

What Does VeriSM Foundation Certification Training in Zambia Cover?

Your Entry into Modern Service Management

VeriSM Foundation certification training in Zambia prepares IT and business professionals to apply VeriSM, a service management approach built for the digital age. The EXIN VeriSM Foundation (VeriSM-F) credential, governed by EXIN and based on the framework developed by the IFDC, is the entry point into modern, flexible service management.

Rather than prescribing one rigid method, VeriSM gives your organisation a model to define its own approach through the management mesh, integrating resources, environment, and the right mix of practices such as ITIL, Agile, DevOps and Lean. The course follows the seven topic areas of the EXIN VeriSM Foundation Examination Specification, from the service organisation and service culture to the VeriSM model and its Define, Produce, Provide and Respond stages.

With Zambia's National Digital Transformation Strategy, e-government rollout and fast-growing banking and telecom sectors, employers need people who can govern digital services with confidence. There are no prerequisites, and the credential is valid for lifetime. Start your VeriSM journey with Invensis Learning.

Invensis Learning is an EXIN Accredited Training Provider in Zambia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

Next: What's Included

What's Included in Your VeriSM Foundation Training

2 days of EXIN-accredited training (16 hours)
16 PDUs on completion of the training
EXIN accredited digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh and progressive practices
40-question full-length mock exams in the exact format of the live EXIN paper
Study guides, practice tests and simulators
Lifetime-valid EXIN VeriSM Foundation credential on exam pass
Retake the training within 2 months at no additional cost

Next: Course Highlights

Key Highlights

of the VeriSM™ Foundation Training Course

End-to-End Learning and Certification Readiness

Structured VeriSM Foundation Certification training in Zambia designed to help learners understand core concepts, frameworks, tools, and practices
Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organised VeriSM Foundation course online materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered through Instructor-led VeriSM Foundation training in Zambia by experienced trainers with relevant service management expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Zambia

Flexible learning options available for professionals seeking VeriSM Foundation training online
Options include live virtual classroom training, onsite training, self-paced learning, or customised group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance on certification preparation as part of the VeriSM Foundation certification program in Zambia
Earn a VeriSM Foundation certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Zambia
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organisational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

Next: Eligibility Criteria

VeriSM Foundation Certification Eligibility in Zambia

Do You Qualify for the VeriSM™ Foundation Exam?

VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

There are no prerequisites criteria for taking the Online VeriSM Foundation training.
Familiarity with service management principles or IT service delivery is advantageous but not required.
Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

Next: Benefits

Why VeriSM Foundation Pays off for Your Career

Skills Employers Value in a Digital Economy

For Individuals

Accredited VeriSM Foundation training helps you move from running technology to leading modern services. The programme suits IT service staff, analysts, managers and business professionals who want a flexible, framework-agnostic approach to service management. Whether you work in a Zambian bank, telecom, mining group or government agency, VeriSM shows you how to design and govern services around real consumer outcomes.

If you want a recognised, lifetime credential that reflects how digital services are actually delivered today, VeriSM Foundation is a practical first step. You gain the VeriSM model, the management mesh and structured exam preparation employers across sectors value.

Validates your understanding of modern, digital service management with a globally recognised EXIN credential
Opens roles in IT service delivery, operations and service management across Zambia's banking, telecom and public sectors
Teaches you to combine ITIL, Agile, DevOps and Lean within one flexible management mesh
Requires no prior experience or prerequisites, so it suits IT and business professionals alike
Gives you a lifetime credential with no renewal fees or expiry
Builds a strong foundation for VeriSM Essentials, Plus and Professional
Prepares you to lead service improvement during digital transformation projects

For Organizations

VeriSM group training helps organisations build a shared, modern approach to service management. The training can be delivered for IT departments, service desks, PMOs or cross-functional business teams. For organisations connecting delivery to strategy during digital transformation, VeriSM provides a scalable, flexible model rather than a single rigid framework.

If your teams juggle ITIL, Agile and DevOps in silos, VeriSM group training creates one management mesh and a common language. Teams gain a consistent way to define, produce, provide and respond across the services they run.

Standardises modern service management practice across IT and business teams
Helps teams design services around consumer outcomes, not just technology
Enables a flexible approach that blends ITIL, Agile, DevOps and Lean to fit your context
Supports digital transformation, cloud and e-service delivery goals
Builds in-house capability to govern services at scale
Delivers a consistent service culture across departments and suppliers
Available as customised onsite or live virtual training for Zambian teams

Next: Exam Format

VeriSM Foundation Exam Format in ZambiaWhat to expect on exam day

The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

Exam Component	Details
Exam Type	Multiple choice questions
No of Questions	40 questions
Exam Duration	60 minutes
Passing Score	65% (26/40 marks required)
Type	Closed book
Conducted By	EXIN
Testing Basis	VeriSM Foundation BoK (IFDC)
Testing Format	EXIN online proctored or test centre

Next: Certification Cost

VeriSM Foundation Certification Cost in Zambia

The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

Training Cost Includes:

2 days of expert-led EXIN-accredited VeriSM Foundation training
EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh, and progressive practices
Full-length 40-question mock exams that mirror the live EXIN paper
The VeriSM™ Foundation training cost in Zambia is ZMW 19270

Exam Cost:

EXIN VeriSM Foundation exam fee paid to EXIN
Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
Exam available in English, Portuguese, Dutch, German, and Japanese
Lifetime-valid EXIN VeriSM Foundation credential - no formal renewal required

Next: Who Can Take

Who Should Take VeriSM Foundation Certification Training in Zambia?

Service Managers
IT Architects
Service Desk Manager
Project Managers
Process Owners
Process Managers
IT Manager
Business Analysts
Quality Managers

Service Management Careers in Zambia

Roles, Demand and Pay in 2026

VeriSM Foundation is gaining ground as Zambia digitises. Banks, telecoms, mining groups and government agencies running the National Digital Transformation Strategy need professionals who can manage services, not just technology. Demand spans service desk, delivery and operations roles up to IT manager and head of IT, and here is what the market is telling us right now.

K8k-25k

IT and tech role pay, Zambia

per month, 2026 market data

K35,000

IT Project Manager salary, Lusaka

per month, Glassdoor 2026

94%

National connectivity coverage

Zambia, 2026

K255m

Digital infrastructure upgrade

approved May 2026, government

SECTORS HIRING

—Banking and Financial Services
—Telecommunications (MTN, Airtel, Zamtel)
—Government and Public Sector (Smart Zambia)
—Mining and Resources
—IT Services and Consulting
—Fintech and Mobile Money

DEMAND DRIVERS

—National Digital Transformation Strategy 2023-2027 driving demand
—5G rollout and 45,000+ km of fibre expanding digital services
—National e-Government Plan digitising public services
—Digital banking and financial inclusion above 80%
—National AI Strategy accelerating technology adoption
—Shortage of talent trained in modern service management

Sources: PayScale, Glassdoor, Paylab (Zambia) 2026; World Bank; DataReportal Digital 2026 Zambia; National Digital Transformation Strategy 2023-2027; Smart Zambia Institute.

Designation

VeriSM™ Foundation Certified Professionals in Zambia : Salary Insights and Trends

Hiring Companies in Zambia

K120K

Min

K180K

Average

K260K

Max

PayScale · Paylab (Zambia) 2026

ZamtelMTN ZambiaAirtel ZambiaDot Com Zambia

Source: Zamtel · MTN Zambia · Airtel Zambia · Dot Com Zambia

Market Forces Making Service Management Skills Essential in Zambia

Fragmented Service Frameworks

Zambian IT teams often run ITIL, Agile and DevOps in silos. VeriSM's management mesh unifies them into one flexible, context-driven approach to service management.

VeriSM unifies practices in one mesh

E-Government Delivery Pressure

The National e-Government Plan pushes ministries to deliver reliable digital services to citizens. VeriSM helps teams design and govern services around real outcomes.

VeriSM builds outcome-focused delivery

Digital Banking Transformation

Banks such as Zanaco and Stanbic are racing to improve digital customer experience. VeriSM's service-culture and consumer focus is exactly what these programmes need.

VeriSM builds a consumer-centric culture

Rapid 5G and Cloud Adoption

5G rollout, fibre expansion and cloud adoption are outpacing service governance. VeriSM equips professionals to manage fast-changing digital services with confidence.

VeriSM builds digital service governance

Service Management Skills Shortage

Zambia has strong technical talent but few professionals trained in modern service management. A recognised VeriSM credential helps holders stand out to employers.

VeriSM makes certified professionals stand out

Multi-Supplier Complexity

Telecoms and enterprises run services across many suppliers and tools. VeriSM shows how to integrate practices and partners within a single, coherent mesh.

VeriSM integrates practices and partners

Sources: World Bank; DataReportal Digital 2026 Zambia; National e-Government Plan 2023-2026; Smart Zambia Institute; TechAfrica News 2026.

VeriSM Foundation is more than a certificate. It is your entry into modern service management in a fast-digitising economy. Join professionals who govern digital services with confidence. Start your journey with Invensis Learning today.

Your Zambia Career Transformation

Your Career Before and After VeriSM

The Shift to Digital Service Leadership

Zambia's digital economy is expanding fast, and employers increasingly separate professionals who can manage modern services from those who only run technology. Here is which side of that line you want to be on.

Today

IT and tech pay in Zambia often sits at K8,000 to K25,000 a month with little leverage

After VeriSM

Positioned for service delivery and management roles paying toward the top of the band and beyond

Today

Overlooked for roles that ask for structured service management knowledge

After VeriSM

Eligible for service delivery, operations and management roles across banking, telecom and government

Today

Confident with tools, but not with governing services end to end

After VeriSM

Fluent in the VeriSM management mesh and the Define, Produce, Provide and Respond cycle

You earn your VeriSM Foundation

Before

Service management skills scattered across ITIL, Agile and DevOps silos

Now you have

One flexible VeriSM model that unifies your service management practices

Before

No recognised credential in modern service management

Now you have

A globally recognised EXIN VeriSM Foundation credential

Before

A focus on technology rather than customer outcomes

Now you have

The ability to design services around consumer value and experience

Before

Limited mobility when you change sector or role

Now you have

A lifetime credential recognised across sectors and borders

"The gap between running technology and leading digital services is increasingly a recognised credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, Glassdoor, Paylab (Zambia) 2026.

How to Get VeriSM Foundation Certified in Zambia

Step-by-Step Certification Process

The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.

Step 1

Enrol in VeriSM Foundation Training

Enrol for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

Step 2

Schedule the Exam

Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Dutch, German, and Japanese.

Step 3

Take the Exam

The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

Step 4

Qualify the Exam

To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

Step 5

Get Certified

Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

Step 6

Maintain Your Certification

Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

Course Curriculum

of the VeriSM™ Foundation Certification Training

The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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Module 1: The Service Organisation

Organisational context
Organisational governance
Digital transformation

Governance and context questions here connect directly to nearly every later module.

100% Secure and Safe download

Skills You Will Build in This VeriSM Course

Practical Modern Service Management Capability

This VeriSM Foundation programme builds the knowledge and practical understanding to manage modern services. By the end you can apply the VeriSM model and management mesh, work across the seven exam topic areas, and prepare for the EXIN VeriSM Foundation exam.

Understand the Modern Service Organisation

Learn what VeriSM Foundation covers: this module builds your grasp of what services and value mean in a digital economy, how consumer-provider relationships work, and why organisations move from technology-centric to service-centric and outcome-based thinking.

Build a Consumer-Centric Service Culture

Understand how organisational values, behaviours and ethics shape a service culture. Learn to place the consumer at the centre of service design and to lead cultural change during digital transformation.

Apply the VeriSM Model and Management Mesh

Work through the VeriSM model: governance, service management principles, and the management mesh that integrates resources, environment, emerging practices and management practices across the Define, Produce, Provide and Respond stages.

Blend Progressive Practices

Select and combine practices such as ITIL, Agile, DevOps, Lean, SIAM and COBIT within the mesh, choosing the right approach for your organisation's context rather than following one rigid framework.

Harness Innovative Technologies

Explore how cloud, artificial intelligence and automation, the Internet of Things and big data influence service management, and how technology choices shape the management mesh.

Get Started with VeriSM

Learn the practical steps to adopt VeriSM: assessing current maturity, defining an initial mesh, integrating frameworks already in use, and driving continuous improvement over time.

VeriSM Foundation Training Modes

for Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

VeriSM™ Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official EXIN-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

VeriSM™ Foundation Corporate Group Training

Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Zambia seeking to build modern service management capabilities across teams.

Official EXIN-aligned Course Material

Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

VeriSM™ Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

Official EXIN-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

VeriSM™ Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

ZMW 19270

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

Official EXIN-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Why Choose Invensis Learning

A Trusted EXIN Training Partner

Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations in Zambia who want to build modern service management capability and pass the EXIN exam. Our programmes combine experienced, accredited-partner trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, our VeriSM Foundation training company in Zambia provides a professional learning experience designed around practical understanding, real-world application and measurable outcomes.

EXIN-aligned VeriSM courseware mapped to the official Examination Specification
Experienced trainers with real IT service management and DevOps expertise
Flexible live virtual, classroom and self-paced learning formats
Structured preparation for the 40-question EXIN VeriSM Foundation exam
Practical, scenario-based learning you can apply at work
Dedicated learner support before, during and after training
ISO 9001:2015 and ISO 27001:2022 certified training operations
Trusted by professionals and organisations across multiple industries

100+

Countries Served

ISO 9001

Quality Management

200K+

Professionals Trained

12M+

Hours of Training Delivered

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

VeriSM Foundation Training Locations in Zambia

Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

VeriSM Foundation Training Location in Zambia

Radisson Blu, 19029, Great East Road, Kalundu, Lusaka, Lusaka District, Lusaka Province, Zambia

VeriSM Foundation Training Location in Zambia

Taj Pamodzi Hotel Lusaka, Zambia

Corporate VeriSM Foundation Training

Upskill Teams in Zambia

Customised VeriSM training for IT and business teams
Flexible onsite, live virtual or hybrid delivery across Zambia
Schedules aligned to your organisation's availability
Real-world examples from banking, telecom and public sectors
Experienced, EXIN-aligned trainers
Progress tracking and dedicated coordination
Scalable delivery for local and regional teams

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Request Training Details

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Frequently Asked Questions

Here's everything you may ask...

Yes. VeriSM Foundation gives you a globally recognised EXIN credential in modern service management, which is increasingly valued as Zambia digitises its banking, telecom and government services. It opens IT service delivery, operations and service management roles and is a strong first step into the field.

VeriSM Foundation Certification Training in Zambia

What Does VeriSM Foundation Certification Training in Zambia Cover?

What's Included in Your VeriSM Foundation Training

Key Highlights

VeriSM Foundation Certification Eligibility in Zambia

Why VeriSM Foundation Pays off for Your Career

VeriSM Foundation Exam Format in ZambiaWhat to expect on exam day

VeriSM Foundation Certification Cost in Zambia

Who Should Take VeriSM Foundation Certification Training in Zambia?

Service Management Careers in Zambia

SECTORS HIRING

DEMAND DRIVERS

Market Forces Making Service Management Skills Essential in Zambia

Fragmented Service Frameworks

E-Government Delivery Pressure

Digital Banking Transformation

Rapid 5G and Cloud Adoption

Service Management Skills Shortage

Multi-Supplier Complexity

Your Career Before and After VeriSM

The Shift to Digital Service Leadership

How to Get VeriSM Foundation Certified in Zambia

Enrol in VeriSM Foundation Training

Schedule the Exam

Take the Exam

Qualify the Exam

Get Certified

Maintain Your Certification

Module 2: Service Culture

Module 3: People and Organisational Structure

Module 4: The VeriSM Model

Module 5: Progressive Practices

Module 6: Innovative Technologies

Module 7: Getting Started

Course Curriculum

Module 1: The Service Organisation

Skills You Will Build in This VeriSM Course

Understand the Modern Service Organisation

Build a Consumer-Centric Service Culture

Apply the VeriSM Model and Management Mesh

Blend Progressive Practices

Harness Innovative Technologies

Get Started with VeriSM

VeriSM Foundation Training Modes

VeriSM™ Foundation Classroom Training

VeriSM™ Foundation Corporate Group Training

VeriSM™ Foundation Focused 1-to-1 Training

VeriSM™ Foundation Live Virtual Training

Why Choose Invensis Learning

VeriSM Foundation Training Locations in Zambia

Corporate VeriSM Foundation Training

Enquire with us now

Request Training Details

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Other Related Courses

ITIL Version 5 Foundation Training in Zambia

VeriSM™ Foundation Training in Zambia

SIAM Foundation Training in Zambia

SIAM Professional Training in Zambia

ITIL (Version 5) Foundation Bridge Training in Zambia

ITIL 4 Foundation Training in Zambia

Frequently Asked Questions

Is VeriSM Foundation worth it for professionals in Zambia?

What is the EXIN VeriSM Foundation certification?

What is VeriSM and how is it different from ITIL?

Are there any prerequisites for VeriSM Foundation?

Is the VeriSM Foundation credential recognised internationally?