What is ITIL 4 Foundation and who is it for?

ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, governed by AXELOS and examined by PeopleCert. It introduces modern IT service management and suits service desk staff, support analysts, IT professionals and business teams who work with digital services.

Do I need any prerequisites to take ITIL 4 Foundation?

No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or ITSM experience is required, which makes it an ideal first step for professionals new to service management.

How long is the ITIL 4 Foundation certification valid?

The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through a PeopleCert subscription or by passing a higher ITIL 4 qualification.

Is the ITIL 4 credential recognised across Croatia and the EU?

Yes. ITIL is the world's most widely adopted IT service management framework, and the credential is recognised by employers across Croatia, the wider EU and globally, which supports cross-border and remote roles.

What is included in the ITIL 4 Foundation course fee?

The training fee typically includes accredited courseware, live instructor-led or self-paced sessions, practice questions, mock exams and learner support. Confirm whether the PeopleCert exam voucher is bundled when you enrol. Request a quote for the latest inclusions.

How much does ITIL 4 Foundation training cost in Split?

Pricing varies by format, schedule and whether the exam voucher is included, and is quoted in euros for the Croatian market. Speak with a learning advisor for current pricing and any group offers.

Is the PeopleCert exam fee part of the training price?

It depends on the package. Some bundles include the PeopleCert exam voucher while others price training and exam separately. PeopleCert exam pricing varies by region, so confirm the exact figure before you book.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams in Split. Contact us for a tailored quote for your organisation.

What payment options are available?

We accept major cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

What is the format of the ITIL 4 Foundation exam?

The exam is closed book with 40 multiple-choice questions. You have 60 minutes to complete it, and the passing score is 65%, which is 26 out of 40 correct answers.

How is the ITIL 4 Foundation exam delivered?

PeopleCert delivers the exam either online with 24/7 remote proctoring or at authorised test centres worldwide, including options accessible from Split. You can choose whichever suits you best.

What is the passing score for the exam?

You need 65% to pass, which is 26 of the 40 questions correct. Preparing across all nine syllabus areas, with mock exams, is the best way to reach that mark.

What if I do not pass the exam the first time?

You can resit the exam by booking another attempt through PeopleCert. Our training includes practice questions and mock exams to build readiness, and selected plans offer retake support. Check resit policy and fees on the PeopleCert portal.

Which edition of ITIL does the exam cover?

The exam is based on the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and core service management concepts.

What topics are covered in ITIL 4 Foundation training?

The syllabus covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, ITIL practices, continual improvement, service level agreements, and key metrics and KPIs.

Can a beginner take this course without IT experience?

Yes. ITIL 4 Foundation is designed as an introduction with no prerequisites, so beginners and business professionals can take it. The trainer explains each concept from the ground up with practical examples.

What learning resources are provided?

You receive accredited courseware aligned to the ITIL 4 Foundation syllabus, practice questions, mock exams and revision aids, along with trainer-led sessions and post-training support.

Are practice tests and mock exams included?

Yes. The programme includes practice questions and full-length mock exams mapped to the ITIL 4 Foundation syllabus so you can identify weak areas and build exam confidence.

Is the courseware aligned with the latest ITIL 4 syllabus?

Yes. The courseware is aligned to the current ITIL 4 edition and the official ITIL 4 Foundation syllabus from AXELOS and PeopleCert.

How do I enrol in the ITIL 4 Foundation course in Split?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

What training formats are available?

We offer live online (live virtual) instructor-led training, self-paced e-learning, classroom training and customised corporate group training, so you can pick the format that fits your schedule in Split.

How soon can I start the training?

New batches run regularly across live online and classroom formats. See upcoming schedules or speak with a learning advisor to find the next start date that works for you.

Can I reschedule or transfer to another batch?

Yes. Flexi options let you reschedule or move to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL 4 Foundation Certification Training in Split

Built Around the Latest Exam

Build modern IT service management skills with accredited ITIL 4 Foundation training in Split. This programme helps IT and business professionals master the ITIL 4 Service Value System and prepare for the PeopleCert exam, with flexible live online and classroom options that fit working schedules. As a trusted ITIL 4 Foundation training company, Invensis Learning supports you from enrolment through exam day.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

26.9K+ already enrolled

4.6 (2490+ Reviews)

6 enrolled this week

Want to Train Your Team?

Launch Your IT Service Journey with ITIL 4 in Split

Starts from

EUR 1110

What Is the ITIL 4 Foundation Certification?Your Starting Point in ITSM

The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and the recognised starting point for modern IT service management. ITIL 4 Foundation certification training in Split gives IT and business professionals a clear, end-to-end view of how organisations create, deliver and continually improve tech-enabled products and services.

Governed by AXELOS and examined by PeopleCert, ITIL 4 is the current edition of the world's most widely adopted ITSM framework. You learn the Service Value System, the four dimensions of service management, the seven guiding principles and the core management practices that employers across Split's growing technology sector rely on.

Delivered in live online and classroom formats, the training suits service desk staff, support analysts and aspiring managers who want a globally portable credential. Start your ITIL journey with Invensis Learning and prepare for the PeopleCert exam with confidence.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Split, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

Key Highlightsof the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in Split designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Split
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Split

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in Split
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Split
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL 4 Foundation Certification Eligibility in SplitDo You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from ITIL 4 FoundationOutcomes That Move Your Career Forward

For Individuals

ITIL 4 Foundation training helps IT and business professionals build practical service management knowledge and prepare for the PeopleCert exam. The programme suits service desk agents, support specialists and team leads who want to formalise their ITSM skills. Whether you are entering IT, moving from a technical role into service operations, or working in a managed-service, SaaS or telecom environment in Split, this training builds capability aligned with what local employers expect.

If you want a clear, supported path to a recognised credential, ITIL 4 Foundation is a strong first step. You gain framework knowledge, exam preparation and a structured journey that employers across Croatia and the wider EU value.

Earn a globally recognised ITSM credential that travels across sectors and borders
Speak the common language of service management used by employers in Split
Qualify faster for service desk lead, support and service delivery roles
Understand the ITIL 4 Service Value System and apply it to real service operations
Stand out in a Split tech market constrained by a shortage of certified talent
Build a foundation for higher ITIL 4 qualifications and long-term career growth
Gain confidence to improve service quality, reduce downtime and support users better
Open doors to roles in SaaS, telecoms, outsourcing and tourism-tech employers

For Organizations

ITIL 4 Foundation group training helps organisations raise service management maturity by equipping teams with structured knowledge and a common framework. The training can be delivered for service desks, IT operations or whole departments. For companies scaling digital services in Split's technology sector, this training provides a practical, repeatable way to standardise how services are delivered and improved.

If your teams struggle with inconsistent processes or rising support demand, ITIL 4 Foundation training creates a shared service management language. Teams gain a standardised approach to incidents, requests, service levels and continual improvement.

Builds a consistent service management approach across IT and support teams
Improves service quality, incident response and user satisfaction
Creates a shared ITSM vocabulary that speeds up collaboration
Supports digital transformation and reliable always-on services
Standardises practices across distributed and growing teams
Enables customised training aligned with your operating model
Provides flexible delivery for teams in Split and across Croatia
Strengthens in-house service management capability and retention

ITIL 4 Foundation Exam Format in SplitWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL 4 Foundation Certification Cost in Split

The total cost of getting ITIL 4 Foundation certified in Split includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in Split delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in Split is EUR 1110

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

ITSM Roles and Hiring Demand in SplitWhy Get ITIL 4 Certified?

ITIL 4 Foundation has become a baseline credential for service management roles across Split's fast-growing technology sector, valued by SaaS firms, telecoms, managed-service providers and tourism-tech companies that run always-on digital services. As employers standardise IT operations and scale support functions, professionals who understand the ITIL 4 framework move faster into service desk lead, service delivery and IT service manager roles. Here is what the local market is telling us right now.

EUR 2,052

Average IT salary, Croatia

gross per month, MojaPlaca 2026

EUR 2,065-4,705

IT Manager pay range, Croatia

net per month, MojaPlaca 2026

4,800+

Split tech professionals

and growing since 2022

~11%

ITIL 4 salary premium

above peers, global estimate

SECTORS HIRING

—Software and SaaS Product Companies
—Telecommunications and Network Services
—Managed Services and IT Outsourcing
—Tourism-Tech and Travel Software
—Fintech, Blockchain and Digital Platforms
—Shared Services and Business Process Operations

GROWTH TRENDS

—Split's ICT sector growing around 12% since 2022
—Software now near 4.2% of county GDP, up from 2.8% in 2019
—HUP ICT Council projects 6-8% headcount growth through 2026
—Hiring constrained by talent scarcity, not client demand
—Managed-service and SaaS firms standardising service operations
—Euro adoption and EU access widening cross-border ITSM roles

Sources: MojaPlaca.hr (Croatia) 2026; Croatian Bureau of Statistics, HUP ICT Council, Split Tech City 2025-2026; Invensis Learning ITIL salary insights.

Designation

ITIL 4 Foundation Certified Professionals in Split : Salary Insights and Trends

Hiring Companies in Split

EUR16K

Min

EUR22K

Average

EUR30K

Max

MojaPlaca, Glassdoor (Croatia) 2026

Ericsson Nikola TeslaEndavaAspira

Source: Ericsson Nikola Tesla, Endava, Aspira

Why Split Employers Need Certified ITSM Talent

ICT Skills Shortage in Split

Split's tech firms are hiring slowly because qualified talent is scarce, not because demand is low. Certified service management professionals stand out in a constrained local market.

ITIL 4 Foundation builds in-demand ITSM skills

Scaling SaaS and Product Operations

Fast-growing SaaS and product companies struggle to keep service quality consistent as they scale. ITIL 4 gives teams a shared framework to deliver and support services reliably.

ITIL 4 Foundation standardises service delivery

Managed Services and Outsourcing Growth

As outsourcing and managed-service studios expand in Split, clients expect mature, repeatable processes. ITIL-trained staff help meet service-level commitments with confidence.

ITIL 4 Foundation aligns teams to service levels

Tourism-Tech Digitalisation

Travel software and booking platforms in Split run high-demand, seasonal services where downtime is costly. Service management discipline keeps those systems dependable.

ITIL 4 Foundation supports always-on services

Inconsistent Service Processes

Many growing teams run ad hoc support without a shared model. ITIL 4 introduces guiding principles and practices that align incident, request and change handling.

ITIL 4 Foundation creates a common ITSM language

EU Integration and Remote Delivery

With euro adoption and EU market access, Split professionals work across borders and time zones. A globally recognised ITSM credential makes that mobility easier.

ITIL 4 Foundation is a globally portable credential

Sources: Split Tech City, KiTalent, HUP ICT Council 2025-2026; Croatian Bureau of Statistics; emerging-europe.com IT sector analysis.

ITIL 4 Foundation is more than a certificate. It is a career accelerator for service management professionals. Join those who bring structure and reliability to Split's digital services. Start your journey today.

Your Split Career Transformation

From Support Role to Service Leader

Your ITIL 4 Transformation

Split's technology sector is growing while certified talent stays scarce, and employers increasingly separate professionals who know modern service management from those who do not. Here is which side of that line you want to be on.

Today

Salary capped near the general IT average with limited room to negotiate

After ITIL 4

Service management roles in Croatia move toward the higher IT pay bands, with manager roles reaching EUR 4,705 net monthly

Today

Shortlisted less often for roles that list ITIL knowledge as preferred

After ITIL 4

Eligible for ITSM roles across SaaS, telecom, outsourcing and tourism-tech in Split

Today

Confident with tools, but missing the framework employers ask for

After ITIL 4

Fluent in modern ITSM, ready to standardise and improve service delivery

You earn your ITIL 4 Foundation

Before

Service skills picked up on the job with no recognised proof

Now you have

A globally recognised ITIL 4 credential trusted by Split and EU employers

Before

Stuck in a reactive support role with no formal service framework

Now you have

A clear route into service desk lead, service delivery and ITSM roles

Before

Task focused, with limited view of how value is delivered end to end

Now you have

Command of the Service Value System, guiding principles and core practices

Before

Recognition that fades when you switch employer or sector

Now you have

A portable credential that travels across sectors, borders and time zones

"The gap between supporting systems and managing services is a recognised framework, and the employers that matter in Split already know it."

Join professionals across Split and beyond who trained with Invensis Learning and advanced their ITSM careers.

Sources: MojaPlaca.hr, Glassdoor, SalaryExpert (Croatia) 2026.

How to Get ITIL 4 Founfdation Certified in SplitStep-by-Step Certification Process

The ITIL 4 Foundation certification path in Split is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculumof the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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Skills You Will Build in This ProgrammeCore ITIL 4 Capabilities

Skills covered in ITIL 4 Foundation range from core service management concepts to the practices teams use every day. By the end of the programme, you can speak the language of modern ITSM and apply the ITIL 4 framework to real service operations.

Service Management Fundamentals

Skills covered in ITIL 4 Foundation begin here: define what a service is, how value is co-created between providers and consumers, and the roles of utility and warranty in delivering outcomes that matter to stakeholders.

The ITIL 4 Service Value System

Understand the Service Value System and how its components, governance, guiding principles, the value chain, practices and continual improvement work together to turn demand into value.

The Four Dimensions of Service Management

Apply the four dimensions, organisations and people, information and technology, partners and suppliers, and value streams and processes, to balance how services are designed and run.

The Seven Guiding Principles

Adopt and adapt ITIL practices using the seven guiding principles, from focus on value and start where you are to keep it simple and practical, and optimise and automate.

The Service Value Chain in Action

Trace value through the six service value chain activities, plan, improve, engage, design and transition, obtain or build, and deliver and support, and see how they form value streams.

Key ITIL Management Practices

Work with core practices such as incident management, problem management, change enablement, service desk, service level management and continual improvement that support users every day.

Who Should TakeITIL 4 Foundation Certification Training in Split?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL 4 Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

EUR 1110

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Why Choose Invensis Learning in SplitAccredited Training, Real Support

As a trusted ITIL 4 Foundation training company in Split, Invensis Learning delivers accredited ITIL 4 Foundation training for professionals and organisations looking to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine certified trainers, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team in Split, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and measurable outcomes.

Accredited training aligned to AXELOS and PeopleCert ITIL 4 standards
Experienced, certified trainers with real-world ITSM expertise
Flexible formats: live online, classroom and corporate group training
Structured courseware, practice questions and exam preparation support
Dedicated learner support before, during and after the training
Customised schedules for individuals and teams across Croatia
ISO 9001 and ISO 27001 certified for quality and information security
Trusted by professionals and organisations across many industries

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ISO 9001:2015 Certified

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Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in SplitInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL 4 Foundation Training Location in Split

Radisson Blu Resort & Spa Split, Split

ITIL 4 Foundation Training Location in Split

Le Méridien Lav Split, 2A, Grljevacka Street, Miljevac, Podstrana – Miljevac, Podstrana Municipality, Split-Dalmatia County, 21312, Croatia

Corporate Team Training in SplitStandardise Service Management

Suitable for small, medium and large IT and service teams
Customised schedules aligned to your team's availability
Flexible delivery through onsite, live virtual, hybrid or blended formats
Certified trainers with relevant ITSM and industry expertise
Role-based examples and case discussions for better workplace application
Dedicated coordination and support for corporate programmes
Scalable delivery for teams across Split, Croatia and global locations

What Our Learners Say

Passed First Time and Applying It at Work

"The trainer made the Service Value System and guiding principles easy to grasp, and the practice questions matched the real exam well. I passed the PeopleCert exam on my first attempt and now use ITIL ideas on my service desk every day."

Ivan Markovic

Service Desk Analyst

0/0

A Real Career Step Up

"I moved from a purely technical support role into service management thanks to this course. The four dimensions and the value chain finally clicked, and the sessions were practical rather than theory heavy."

Ana Kovacevic

IT Support Specialist

0/0

Practical and Well Organised

"Clear structure, accredited courseware and a trainer who answered every question. The continual improvement and SLA topics were directly useful in my day job at a SaaS company in Split."

Marko Babic

ITSM Analyst

0/0

Our Team Now Works to One ITSM Standard

"We trained our whole support team and now everyone shares the same service management language. Incident and request handling is more consistent, and the live virtual delivery suited our schedule."

Petra Juric

IT Service Delivery Lead, SaaS Company

0/0

Smooth Corporate Rollout with Strong Results

"Invensis Learning delivered a tailored ITIL 4 Foundation programme for our managed-services group. The trainers understood our environment, scheduling was flexible, and the pass rate across the cohort was excellent."

Luka Horvat

Head of IT Operations, Managed Services Provider

0/0

4.6

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Locations Worldwide

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