Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry Route into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Oslo, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in OsloDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off for Your CareerOutcomes That Matter to Oslo Employers

    ITIL V5 Foundation Exam Format in OsloWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Oslo

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 5 Jobs Can You Get in Oslo?Roles, Demand and Salary

    ITIL 5 Foundation is a strong first credential for IT service management careers in Oslo, valued by banks, public agencies, telecom operators and consultancies that run large digital service portfolios. As Norway invests to become the world's most digitalised country, employers increasingly want professionals who understand modern service management and can connect IT to business value. Demand spans service desk and incident roles up to service delivery and IT management, and here is what the local market is telling us right now.

    Market Forces Driving ITIL 5 Demand in Oslo

    ITIL 5 Foundation is more than a certificate. It is a career step for anyone in digital service management. Join Oslo professionals who connect IT delivery to business value. Start your journey today.

    Your Oslo Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Norway's digital economy is expanding fast, and Oslo employers increasingly separate professionals with a current service management credential from those without one. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert (Oslo, Norway) 2025-2026; regjeringen.no.

    How to Get ITIL V5 Foundation Certified in Oslo Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Oslo is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities Aligned to Version 5.0

    This programme covers all nine ITIL 5 Foundation topic areas, from digital product and service management concepts to value stream management. By the end, you can speak the ITIL 5 language, apply the guiding principles, and sit the foundation exam with confidence.

    Digital Product and Service Management

    You will learn the core concepts behind ITIL 5, including how digital products and services create value, how they are managed across their lifecycle, and why continual improvement is foundational to modern service management.

    Value Co-Creation

    Understand how value is co-created between providers, consumers and stakeholders, and how to weigh outcomes, costs, risks, experience and sustainability when shaping digital services.

    The Four Dimensions

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape them.

    The ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.

    The Seven Guiding Principles

    Learn to apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    Management Practices and Continual Improvement

    Explore the role of ITIL's management practices and practice guides, and use the continual improvement model to drive long-term, sustainable service improvement.

    Value Stream Mapping and Management

    Learn to identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Oslo?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NOK 13240

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Oslo?

    A trusted ITIL Version 5 Foundation training company in Oslo, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Oslo and the Nordics. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and genuine exam readiness for the Version 5.0 syllabus.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • Qualified, PeopleCert-accredited trainers with real ITSM experience
    • Courseware aligned to the AXELOS ITIL 5 Foundation Syllabus, Version 5.0
    • Flexible formats: online (live virtual) instructor-led, classroom and corporate group training
    • Practice questions, mock exams and first-attempt guidance for the foundation exam
    • Case studies drawn from real IT service delivery scenarios
    • Dedicated learner support before, during and after your training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in OsloInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Oslo

    Hotel Continental Stortingsgata 24/26, 0117 Oslo, Norway

    ITIL Version 5 Foundation Training Location in Oslo

    Smart hotel Oslo St. Olavs Gate 26, 0166 Oslo, Norway

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    Corporate ITIL 5 Training for TeamsUpskill Your Team in Oslo

    • Suitable for small, medium and large IT and business teams
    • Customised schedules based on your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with practical service management experience
    • Role-based examples mapped to your digital service environment
    • Dedicated coordination and support for group training
    • Scalable delivery for teams across Oslo and the Nordics

    Leading Organisations

    TelenorDNBTietoEVRYEquinorSopra SteriaStorebrand

    What Our Learners Say

    Passed the Foundation Exam First Time

    "The trainer made the ITIL Value System and value streams genuinely easy to follow. I passed the Version 5.0 foundation exam first time and now use the guiding principles in my daily service desk work."

    Henrik Solberg

    IT Service Desk Analyst

    0/0

    A Clear Update to Modern ITIL

    "As someone moving from ITIL 4, the course showed clearly what has changed in ITIL 5, especially the product and service lifecycle. The mock exams matched the real exam style well."

    Ingrid Bakken

    Incident Manager

    0/0

    Practical and Flexible Learning

    "Practical and well paced. The case studies helped me connect continual improvement to real work, and the live virtual format fit around my job in Oslo without any trouble."

    Mats Johansen

    Product Owner

    0/0

    A Shared Framework for Our Team

    "We trained our operations team with Invensis Learning and now share one service management language. Handling of incidents and changes has become noticeably more consistent across the department."

    Kristin Haugen

    IT Operations Lead, Public Sector

    0/0

    Tailored Corporate Training That Delivered

    "The corporate delivery was tailored to our banking service environment. Scheduling was flexible, the trainer was accredited and experienced, and our people came away exam-ready and more confident."

    Anders Lund

    L&D Manager, Financial Services

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a current, globally recognised credential valued by Oslo employers in banking, public services, telecom and consulting as they pursue Norway's goal of becoming the world's most digitalised country. It opens IT service management roles from service desk to service delivery, where salaries in Oslo are strong. Talk to a learning advisor to plan your path.