Skills You Will Build in ITIL 5 FoundationCapabilities Aligned to Version 5.0
This programme covers all nine ITIL 5 Foundation topic areas, from digital product and service management concepts to value stream management. By the end, you can speak the ITIL 5 language, apply the guiding principles, and sit the foundation exam with confidence.
Digital Product and Service Management
You will learn the core concepts behind ITIL 5, including how digital products and services create value, how they are managed across their lifecycle, and why continual improvement is foundational to modern service management.
Value Co-Creation
Understand how value is co-created between providers, consumers and stakeholders, and how to weigh outcomes, costs, risks, experience and sustainability when shaping digital services.
The Four Dimensions
Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape them.
The ITIL Value System
See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.
The Seven Guiding Principles
Learn to apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.
The Product and Service Lifecycle
Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.
Management Practices and Continual Improvement
Explore the role of ITIL's management practices and practice guides, and use the continual improvement model to drive long-term, sustainable service improvement.
Value Stream Mapping and Management
Learn to identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.