Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN SIAM Foundation Certification?UntitledYour Entry into Service Integration

    The SIAM Foundation (SIAM-F) certification is an entry-level credential that validates your understanding of Service Integration and Management, the discipline of governing multiple IT service providers as one coordinated ecosystem. SIAM Foundation certification training in New Zealand gives you the concepts, structures and governance principles to manage complex multi-supplier environments with confidence. Awarded by EXIN and based on the EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge published by Scopism, the credential is recognised worldwide. It suits ITSM practitioners, service and delivery managers, and sourcing professionals working with providers such as those in New Zealand's Datacom, Spark and Fujitsu ecosystems. With All-of-Government ICT models and public cloud spend climbing toward NZ$5.1 billion by 2026, New Zealand employers need people who can govern multi-vendor service delivery end to end. Start your SIAM journey with Invensis Learning and turn service integration into a career advantage.

    Invensis Learning is an EXIN Accredited Training Provider in New Zealand, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN SIAM Foundation Certification?Your Entry into Service Integration

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in New Zealand, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the SIAM Foundation Training Course

    SIAM Foundation Certification Eligibility in New ZealandDo You Qualify for the SIAM Foundation Exam?

    Key Benefits of Getting SIAM CertifiedCareer and Capability Gains

    SIAM Foundation Exam Format in New ZealandWhat to expect on exam day

    The SIAM Foundation exam validates your understanding of the Service Integration and Management (SIAM) methodology for managing multi-supplier service ecosystems. The exam focuses on the SIAM ecosystem and roles, the four SIAM structures (External, Internal, Hybrid, Lead Supplier), the SIAM roadmap, governance models, processes and practices, and challenges in multi-vendor environments. Through a combination of multiple-choice questions, candidates are tested on their ability to apply SIAM principles in real-world multi-supplier service environments.

    SIAM Foundation Certification Cost in New Zealand

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    SIAM Career Outlook in New ZealandRoles, Demand and Earning Potential

    SIAM Foundation has become a valued marker of service integration capability across New Zealand, sought by government agencies, IT managed-service providers, banks and telcos that run large, multi-supplier IT environments. As All-of-Government ICT models mature and cloud adoption accelerates, employers increasingly want professionals who can govern complex sourcing ecosystems. Demand spans service desk and delivery roles through to service integration and supplier-management leadership, and here is what the market is telling us right now.

    Why SIAM Skills Are in Demand Across New Zealand

    SIAM Foundation is more than a certificate. It is the governance vocabulary New Zealand employers need to run multi-supplier IT. Join professionals who integrate providers and lead end-to-end service. Start your journey today.

    Your New Zealand Career Transformation

    Where You Stand Today

    Your SIAM Career Leap

    New Zealand's IT market is shifting to multi-supplier and cloud-based delivery, and employers increasingly separate professionals who can govern that complexity from those who cannot. Here is which side of that line you want to be on.

    Sources: Seek, Indeed, PayScale, Glassdoor (New Zealand) 2026.

    How to Get SIAM Foundation Certified in New ZealandStep-by-Step Certification Process

    The SIAM Foundation certification path in New Zealand is a streamlined single-exam route designed for professionals seeking to understand Service Integration and Management (SIAM) principles, governance models, roles, and multi-supplier environments. Complete the training, pass the certification exam, and earn a globally recognized credential that remains valid for life.

    Step 1: Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2: Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3: Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4: Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5: Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6: Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Module 1: SIAM Introduction and History

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Module 2: The SIAM Ecosystem

    • The four SIAM structures: internal, lead supplier, hybrid, externally sourced
    • Customer, Service Integrator, and Service Provider roles
    • Layered model and the SIAM operating model
    • Boundaries, governance, and accountability

    Module 3: SIAM Implementation Roadmap

    • The four-stage SIAM roadmap: Discovery & Strategy, Plan & Build, Implement, Run & Improve
    • Common implementation patterns and approaches
    • Transitioning from legacy operating models to SIAM
    • Critical success factors and lessons learned

    Module 4: SIAM Roles and Responsibilities

    • Customer organisation accountabilities
    • Service Integrator function and roles
    • Service Provider responsibilities
    • RACI in a SIAM context

    Module 5: SIAM Practices

    • People practices: structures, capabilities, governance
    • Process practices: integrated end-to-end processes
    • Measurement practices: performance, quality, value
    • Technology practices: integrated tooling and data

    Module 6: Processes Supporting SIAM and Foundation Exam Prep

    • Strategic, tactical, and operational SIAM processes
    • Common challenges and risks in SIAM adoption
    • SIAM Foundation exam structure and sample questions
    • Final-week revision plan

    Course Curriculumof the SIAM Foundation Certification Training

    The SIAM Foundation curriculum follows the official SIAM Foundation BoK (Scopism) and covers all tested domains across the syllabus.

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    Skills You Will Master in This SIAM CourseCapabilities Built for Multi-Supplier IT

    The SIAM Foundation programme helps learners build service integration knowledge, practical governance skills and exam readiness. By the end, you can describe how to coordinate multiple providers and govern service delivery end to end.

    Navigate the SIAM Ecosystem

    SIAM Foundation training in New Zealand covers the full EXIN examination specification. You will define Service Integration and Management, the three-layer model of customer, service integrator and service providers, and the principles and benefits that underpin it.

    Plan a SIAM Implementation Roadmap

    Work through the four-stage SIAM journey: Discovery and Strategy, Plan and Build, Implement, and Run and Improve. Understand the internal, external, hybrid and lead-supplier service integrator sourcing models and when each fits.

    Map SIAM Roles and Governance

    Learn the roles across the three layers, from the customer organisation and retained functions to the SIAM Manager, service and process owners and supplier relationship managers, plus the governance boards and decision rights that hold the ecosystem together.

    Apply Core SIAM Practices

    Build capability in collaboration, tooling and data integration, end-to-end performance management, and supplier management, the practices a service integrator uses to coordinate and improve multi-supplier service delivery.

    Integrate ITSM Processes Across Providers

    Coordinate incident, problem, change and service level management when services span several providers. Learn how end-to-end SLAs, shared knowledge and integrated processes keep delivery coherent across organisational boundaries.

    Manage Challenges and Aligned Frameworks

    Recognise cultural, governance and tooling risks in SIAM adoption, and understand how SIAM aligns with ITIL, COBIT, ISO/IEC 20000, Agile and DevOps so you can position it within a wider service management landscape.

    Who Should TakeSIAM Certification Training in New Zealand?

    Service Integration Lead

    Service Manager

    Vendor Manager

    IT Service Manager

    Transformation Lead

    Process Owner / Process Manager

    Service Architect

    Programme Manager (Multi-supplier)

    Who Can Take This Certification Training

    SIAM Foundation Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service integration and management learning journey.

    SIAM Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NZD 2440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    SIAM Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom SIAM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    SIAM Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen service integration capabilities, improve multi-provider governance, and standardize service management practices across teams. This format is ideal for SIAM Foundation training for companies in New Zealand seeking to build scalable service integration capabilities.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    SIAM Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides SIAM Foundation coaching for professionals seeking individualized support and focused guidance on service integration models, governance frameworks, and implementation practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    SIAM Foundation Live Virtual Training

    SIAM Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NZD 2440

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train for SIAM Foundation with Invensis Learning in New ZealandYour Accredited Learning Partner

    Invensis Learning delivers structured SIAM Foundation training for professionals and organisations across New Zealand who need to govern multi-supplier IT environments. Our programmes combine experienced, EXIN-aligned trainers, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted SIAM Foundation training company in New Zealand, offers a professional experience built around practical understanding, real-world application and exam readiness, backed by ISO-certified quality and information-security standards.

    • Authorised training partner delivering EXIN-aligned SIAM courseware
    • Experienced trainers with real ITSM and service integration expertise
    • Flexible live online, classroom and corporate training formats
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Practice questions and mock exams mapped to the EXIN exam
    • Dedicated learner support before, during and after training
    • Proven delivery to professionals and teams across 100+ countries
    • Guidance on EXIN exam registration and online proctoring

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    Global Course Portfolio

    100+

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    Quality Management

    200K+

    Professionals Trained

    ISO 9001:2015 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    SIAM Foundation Training Locations in New ZealandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    SIAM Foundation Training Location in New Zealand

    Blanket Bay, 4191 Glenorchy-Queenstown Road, Glenorchy 9372, New Zealand

    SIAM Foundation Training Location in New Zealand

    Rosewood Matakauri, 569 Glenorchy-Queenstown Road, Closeburn 9371, New Zealand

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    Corporate SIAM Foundation TrainingUpskill Your Service Teams

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    • Suitable for small, medium and large service and sourcing teams
    • Customised schedules based on team availability across New Zealand
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with ITSM and multi-supplier governance expertise
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across New Zealand and global locations

    Trusted by Leading Organisations

    DatacomSparkFujitsuNTTANZAir New Zealand

    What Our Learners Say

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    The Vocabulary I Needed for Multi-Vendor IT

    "The SIAM Foundation course finally gave me the language to manage our outsourced and internal teams as one service. I passed the EXIN exam first time and now lead supplier reviews with far more confidence."

    Liam Thompson

    Service Delivery Manager

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    Practical Process Content That Stuck

    "As an ITSM analyst, the multi-supplier process content was exactly what I needed. Incident and change management across providers makes sense now, and the mock exams mirrored the real thing closely."

    Priya Sharma

    ITSM Analyst

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    Understood Where My Team Fits

    "Clear, well-paced training. The three-layer SIAM model and roles content helped me understand where my team fits in a bigger sourcing ecosystem. The trainers explained real examples well."

    Hemi Walker

    Service Desk Team Lead

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    Standardised How We Govern Vendors

    "We trained a group of service managers with Invensis Learning to standardise how we govern our vendors. The shared SIAM vocabulary has already improved accountability across our multi-supplier environment."

    Rebecca Chen

    IT Operations Manager, Government Agency

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    Consistent Governance Across Providers

    "The corporate SIAM training was tailored to our operating model. Our team now applies consistent governance across cloud and outsourced providers, and our end-to-end reporting has become far cleaner."

    Daniel O'Connor

    Head of Service Management, Financial Services

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    Frequently Asked QuestionsHere's everything you may ask...

    SIAM Foundation is EXIN's entry-level credential that validates your understanding of Service Integration and Management (SIAM). It covers the key concepts, principles, roles, processes and challenges of governing multiple IT service providers in multi-supplier environments.

    General

    What is the SIAM Foundation certification?

    SIAM Foundation is EXIN's entry-level credential that validates your understanding of Service Integration and Management (SIAM). It covers the key concepts, principles, roles, processes and challenges of governing multiple IT service providers in multi-supplier environments.

    Is SIAM Foundation worth it for professionals in New Zealand?

    Yes. New Zealand organisations increasingly run multi-supplier IT across internal teams, cloud and outsourced providers, so employers value people who can govern that complexity. Service delivery roles average around NZ$105,000, with service integration roles reaching higher.

    Who should take SIAM Foundation training?

    SIAM Foundation suits ITSM practitioners, service and delivery managers, service owners, and sourcing or procurement professionals working in or with multi-supplier environments. There are no formal prerequisites, so it is open to anyone building service integration knowledge.

    Do I need prerequisites or ITIL before SIAM Foundation?

    No. SIAM Foundation has no formal prerequisites and is open to all. Familiarity with basic ITSM concepts, such as an ITIL Foundation background, is beneficial but not required to enrol or sit the exam.

    How long is the SIAM Foundation certification valid?

    SIAM Foundation certification is valid for lifetime. The EXIN credential does not expire, and no renewal, re-examination or continuing education is required to keep it.

    Pricing

    How much does SIAM Foundation training cost in New Zealand?

    SIAM Foundation training is priced in New Zealand dollars and varies by format and whether the EXIN exam voucher is bundled. Pricing is available on request. Request a quote to see current batches and options for your needs.

    What is included in the SIAM Foundation course fee?

    The fee typically includes EXIN-aligned courseware, trainer-led live sessions, practice questions, mock exams, learner support and a course completion certificate. The EXIN exam voucher is often bundled depending on the package you choose.

    Is the EXIN exam fee included in the training price?

    It depends on the package. EXIN exam pricing varies by region and purchasing channel, and many providers bundle the voucher with training. Confirm what is included when you request a quote from a learning advisor.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service, PMO and sourcing teams. Contact us for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you.

    Exam

    What is the format of the SIAM Foundation exam?

    The SIAM Foundation exam is closed book with single-answer multiple-choice questions, based on the EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge published by Scopism.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes to complete it. It is a foundational, knowledge-and-comprehension level assessment.

    What is the passing score for the SIAM Foundation exam?

    The passing score is 65%. You need to answer at least 26 out of 40 questions correctly to pass the EXIN SIAM Foundation exam.

    Where and how do I take the EXIN SIAM Foundation exam?

    You can sit the exam online through EXIN's online proctored system or at an EXIN accredited testing location. It is usually arranged through the training provider as part of a training and exam package.

    What topics does the SIAM Foundation exam cover?

    The exam covers seven topic areas: introduction to SIAM, the implementation roadmap, roles and responsibilities, SIAM practices, processes to support SIAM, challenges and risks, and SIAM and other practices such as ITIL, COBIT and DevOps.

    What if I do not pass the exam the first time?

    You can resit the EXIN exam. Our training includes mock exams, practice questions and prep support to build readiness before your first attempt. Confirm the current EXIN resit policy and any fee before you rebook.

    Course Content

    What will I learn in SIAM Foundation training?

    You will learn SIAM concepts, the three-layer model, roles and governance, core practices, and how ITSM processes such as incident and change management are integrated across providers. You will also see how SIAM aligns with ITIL, COBIT, ISO/IEC 20000, Agile and DevOps.

    Can a beginner take SIAM Foundation?

    Yes. SIAM Foundation is an entry-level credential with no prerequisites, so beginners can take it. Some basic familiarity with IT service management concepts helps, and the training builds the rest from the ground up.

    How is the training delivered and how long is it?

    The training is delivered online (live virtual) or in the classroom, typically over 16 hours across two days, with corporate group options available. You get trainer-led sessions, courseware and practice resources throughout.

    Are practice tests and materials included?

    Yes. The programme includes EXIN-aligned courseware, practice questions and mock exams mapped to the SIAM Foundation exam, so you can identify weak areas and build confidence before exam day.

    Which standard is the courseware aligned to?

    The courseware is aligned to the current EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge published by Scopism, which is the primary reference for the exam.

    Enrollment

    How do I enrol in SIAM Foundation training in New Zealand?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    When are the upcoming SIAM Foundation batches?

    We run regular live online batches scheduled in New Zealand-friendly time zones. See upcoming schedules or speak with a learning advisor to find a date that works for you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact our support team to arrange a change.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.