Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?UntitledYour Route into Modern Service Management

    The VeriSM Foundation (VeriSM-F) is an entry-level EXIN certification that introduces VeriSM, a service management approach for the digital age. VeriSM Foundation certification training in New Zealand equips IT and business professionals to define a flexible, context-driven service management approach rather than follow a single prescriptive framework. Governed by EXIN and based on the VeriSM framework developed by the IFDC, the credential covers the VeriSM model, the management mesh, VeriSM patterns, and how organisations combine practices such as ITIL, Agile, DevOps and Lean. The exam has 40 questions in 60 minutes, needs 65% to pass, and the certification is valid for life. As New Zealand accelerates cloud adoption and digital government, employers increasingly value professionals who can unify multiple frameworks into one coherent service model. Start your VeriSM journey with Invensis Learning, an EXIN Accredited Training Provider.

    Invensis Learning is an EXIN Accredited Training Provider in New Zealand, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Your Route into Modern Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in New Zealand, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in New ZealandDo You Qualify for the VeriSM™ Foundation Exam?

    Why VeriSM Foundation Is Worth ItFor Individuals and Organisations

    VeriSM Foundation Exam Format in New ZealandWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in New Zealand

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    VeriSM Skill Demand in New ZealandYour IT Service Management Outlook

    VeriSM Foundation is valued across New Zealand by IT services, telecommunications, banking, healthcare and public-sector employers who are modernising service delivery and adopting cloud at pace. As teams juggle ITIL, Agile and DevOps, professionals who can unify practices into one flexible model stand out. Demand spans service desk and delivery roles through to IT operations and service management leadership, and here is what the market is telling us right now.

    Service Management Challenges Driving VeriSM Demand in New Zealand

    VeriSM Foundation is more than a certificate. It is a modern service management mindset New Zealand employers need. Join professionals who unify frameworks and connect service delivery to outcomes. Start your journey today.

    Your New Zealand Career Transformation

    Your Service Management Career, Before and After VeriSM

    The Shift a Modern Credential Delivers

    New Zealand's IT and service management market is expanding with cloud adoption and digital transformation, and employers increasingly separate professionals who can shape modern services from those tied to one framework. Here is which side of that line you want to be on.

    Sources: PayScale, SalaryExpert, Glassdoor, Indeed (New Zealand) 2026.

    How to Get VeriSM Foundation Certified in New ZealandStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills You Will Build in This VeriSM CourseThe VeriSM Model, Mesh and Modern Practices

    In VeriSM Foundation training you will learn how to define a flexible, context-driven service management approach for the digital age. The programme maps to the seven topic areas of the EXIN VeriSM Foundation examination specification, so what you learn is what the exam assesses.

    Understand the Digital Service Organisation

    Grasp what a service is, how value is co-created, and why digital transformation demands service-centric, outcome-based thinking rather than technology-first delivery.

    Build a Service Culture with People and Structure

    Learn how culture, values, people and organisational structure shape service delivery, and how consumer-centric thinking and servant leadership underpin modern service management.

    Apply the VeriSM Model and Management Mesh

    Work with the VeriSM model, its governance and service management principles, and the management mesh that integrates resources, environment, and emerging and management practices.

    Combine Progressive Practices

    See how ITIL, Agile, DevOps, Lean, SIAM and other practices sit within the mesh, and learn to select and combine them based on your organisation's context and needs.

    Harness Innovative Technologies

    Understand how cloud, artificial intelligence, automation, IoT and analytics influence service management, and how technology shapes the mesh and the practices you can adopt.

    Get Started with VeriSM

    Learn how organisations begin their VeriSM journey: assessing maturity, defining an initial mesh, integrating existing frameworks, and driving continuous improvement over time.

    Who Should TakeVeriSM Foundation Certification Training in New Zealand?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NZD 2440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in New Zealand seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NZD 2440

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis for VeriSM in New ZealandAccredited, Expert-Led, Flexible

    Invensis Learning delivers structured VeriSM Foundation training for individual professionals and organisations across New Zealand who want to build modern service management capability and prepare for the EXIN exam. Our programmes combine accredited trainers, flexible delivery formats, organised courseware and learner-focused support. As a trusted VeriSM Foundation training company in New Zealand, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes, whether you are enrolling as an individual or planning corporate training for your team.

    • EXIN Accredited Training Provider delivering official VeriSM courseware
    • Expert, accredited trainers with real IT service management experience
    • Flexible formats: online (live virtual), classroom and corporate training
    • Courseware mapped to the EXIN VeriSM examination specification
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Regional support and delivery across New Zealand time zones
    • Trusted by professionals and organisations across many industries

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in New ZealandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in New Zealand

    Blanket Bay, 4191 Glenorchy-Queenstown Road, Glenorchy 9372, New Zealand

    VeriSM Foundation Training Location in New Zealand

    Rosewood Matakauri, 569 Glenorchy-Queenstown Road, Closeburn 9371, New Zealand

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    Corporate VeriSM Training in New ZealandFor Your Teams

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    • Upskill whole teams in modern, framework-agnostic service management
    • Standardise service management practice across departments
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Accredited trainers with real IT service management experience
    • Customised, role-based examples relevant to your industry
    • Dedicated coordination and progress tracking for group training
    • Scalable delivery for teams across New Zealand and beyond

    Trusted by Leading New Zealand Organisations

    DatacomSpark New ZealandFisher & PaykelXeroAir New ZealandANZ New Zealand

    What Our Learners Say

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    One Model That Ties Everything Together

    "The VeriSM Foundation course finally connected the ITIL, Agile and DevOps work we do into one clear model. The management mesh made sense straight away, and I passed the EXIN exam on my first sitting."

    James Whitfield

    Service Desk Team Lead, Auckland

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    The Right Step into Service Delivery

    "As someone moving from support into service delivery, this training gave me the vocabulary and confidence I needed. The trainer used real examples and the practice questions matched the exam well."

    Aroha Ngata

    IT Service Analyst, Wellington

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    Practical and Framework-Agnostic

    "Clear, well-paced sessions on the VeriSM model and progressive practices. I liked that it did not push a single framework and showed how to pick the right practices for our context."

    Michael Tanner

    Process Analyst, Christchurch

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    A Shared Language for Our Teams

    "We trained a mixed IT and business group with Invensis Learning. VeriSM gave everyone a shared language for service management and improved how our teams collaborate on service design."

    Sina Faleolo

    L&D Manager, Telecommunications Sector

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    Tailored to Our Transformation Goals

    "The corporate programme was tailored to our cloud transformation. Our service managers now think in outcomes and combine practices sensibly. Scheduling and support across our sites were excellent."

    Rebecca Sloane

    Head of IT, Financial Services Sector

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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    The EXIN VeriSM Foundation certification validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach. It is the entry level of the EXIN VeriSM scheme.

    General

    What is the EXIN VeriSM Foundation certification?

    The EXIN VeriSM Foundation certification validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach. It is the entry level of the EXIN VeriSM scheme.

    Who should take VeriSM Foundation training in New Zealand?

    VeriSM Foundation suits IT and business professionals across New Zealand who want to understand modern service management, including service desk staff, IT managers, consultants and ITIL holders. There are no prerequisites, so anyone can start.

    Is VeriSM Foundation worth it for my career?

    Yes. VeriSM Foundation proves you can unify frameworks like ITIL, Agile and DevOps, a skill New Zealand employers value as they modernise services. Service management roles here average around NZ$105,000 and rise well beyond NZ$149,000 at senior level. Talk to a learning advisor to plan your path.

    What exactly is VeriSM?

    VeriSM is a service management approach for the digital age. Instead of prescribing one methodology, it gives organisations a model to combine the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM. The management mesh is its central concept.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is valid for life. It does not expire, and no renewal, re-examination or continuing education is required once you pass the EXIN exam.

    Who governs the VeriSM Foundation credential?

    The credential is governed by EXIN, an internationally recognised examination institute operating in over 165 countries. The VeriSM framework itself was developed by the IFDC and is documented in the VeriSM body of knowledge.

    Pricing

    How much does VeriSM Foundation training cost in New Zealand?

    VeriSM Foundation training in New Zealand is typically sold as a training and exam bundle, and pricing varies by format and provider. The EXIN exam fee is billed separately in USD or EUR under regional pricing. Request a quote for current New Zealand pricing.

    What is included in the course fee?

    The fee usually includes instructor-led or self-paced training, VeriSM courseware aligned to the EXIN examination specification, practice questions and learner support. Exam vouchers are often bundled with accredited training. Contact us to confirm what your package includes.

    Is the EXIN exam fee included in the price?

    The EXIN VeriSM Foundation exam is often bundled with accredited training, but this varies by provider and region. EXIN bills exam vouchers in USD or EUR. Ask a learning advisor whether your package includes the exam voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with tailored schedules and volume-based pricing for teams and departments across New Zealand. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is a closed-book, multiple-choice exam with single-answer questions. It is based on the EXIN VeriSM Foundation examination specification and covers seven topic areas of the VeriSM body of knowledge.

    How many questions are on the VeriSM Foundation exam?

    The exam has 40 multiple-choice questions and you have 60 minutes to complete it. You need to answer at least 26 correctly to pass.

    What is the passing score for the VeriSM Foundation exam?

    The passing score is 65%, which means 26 of the 40 questions correct. The exam is closed book and lasts 60 minutes.

    Where can I take the VeriSM Foundation exam?

    You can take the exam online through EXIN's online proctoring system or at an EXIN accredited test location. It is usually arranged through your accredited training provider as part of a bundle.

    Are there prerequisites for the VeriSM Foundation exam?

    No. EXIN VeriSM Foundation has no formal prerequisites. It is the entry-level credential in the EXIN VeriSM scheme and is open to anyone regardless of experience or prior service management knowledge.

    What topics does the VeriSM Foundation exam cover?

    The exam covers seven topic areas: The Service Organization, Service Culture, People and Organizational Structure, the VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started, per the EXIN examination specification.

    Course Content

    What will I learn in the VeriSM Foundation course?

    You will learn the VeriSM model, the management mesh, VeriSM patterns, and how to combine practices such as ITIL, Agile, DevOps and Lean. The course also covers service culture, innovative technologies like cloud and AI, and how to get started with VeriSM.

    Do I need prior service management experience?

    No prior experience is required. VeriSM Foundation is designed for beginners as well as experienced professionals, and the training builds understanding from the ground up. It is accessible to both IT and business professionals.

    How is the training delivered?

    We deliver VeriSM Foundation training as online (live virtual) instructor-led sessions, classroom training and corporate group formats. The programme runs over about 16 hours, usually across two days.

    What learning resources are provided?

    You receive VeriSM courseware aligned to the EXIN examination specification, plus practice questions, case studies and knowledge checks that map to the seven exam topic areas.

    Is the courseware aligned to the current EXIN specification?

    Yes. The courseware follows the current EXIN VeriSM Foundation examination specification and the VeriSM framework developed by the IFDC, so your preparation matches what the exam assesses.

    Enrollment

    How do I enrol in VeriSM Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to an advisor to get started.

    What training schedules are available in New Zealand?

    We run weekday and weekend batches in New Zealand time zones, in online (live virtual) and classroom formats. Contact us to see upcoming schedules that fit your availability.

    Can I take VeriSM Foundation training online?

    Yes. VeriSM Foundation training is available online as live virtual instructor-led sessions, so you can attend from anywhere in New Zealand. Classroom and corporate options are also available.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.