Who should take VeriSM Foundation training in New Zealand?

VeriSM Foundation suits IT and business professionals across New Zealand who want to understand modern service management, including service desk staff, IT managers, consultants and ITIL holders. There are no prerequisites, so anyone can start.

Is VeriSM Foundation worth it for my career?

Yes. VeriSM Foundation proves you can unify frameworks like ITIL, Agile and DevOps, a skill New Zealand employers value as they modernise services. Service management roles here average around NZ$105,000 and rise well beyond NZ$149,000 at senior level. Talk to a learning advisor to plan your path.

What exactly is VeriSM?

VeriSM is a service management approach for the digital age. Instead of prescribing one methodology, it gives organisations a model to combine the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM. The management mesh is its central concept.

How long is the VeriSM Foundation certification valid?

The VeriSM Foundation certification is valid for life. It does not expire, and no renewal, re-examination or continuing education is required once you pass the EXIN exam.

Who governs the VeriSM Foundation credential?

The credential is governed by EXIN, an internationally recognised examination institute operating in over 165 countries. The VeriSM framework itself was developed by the IFDC and is documented in the VeriSM body of knowledge.

How much does VeriSM Foundation training cost in New Zealand?

VeriSM Foundation training in New Zealand is typically sold as a training and exam bundle, and pricing varies by format and provider. The EXIN exam fee is billed separately in USD or EUR under regional pricing. Request a quote for current New Zealand pricing.

What is included in the course fee?

The fee usually includes instructor-led or self-paced training, VeriSM courseware aligned to the EXIN examination specification, practice questions and learner support. Exam vouchers are often bundled with accredited training. Contact us to confirm what your package includes.

Is the EXIN exam fee included in the price?

The EXIN VeriSM Foundation exam is often bundled with accredited training, but this varies by provider and region. EXIN bills exam vouchers in USD or EUR. Ask a learning advisor whether your package includes the exam voucher.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with tailored schedules and volume-based pricing for teams and departments across New Zealand. Contact us for a group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

What is the format of the VeriSM Foundation exam?

The EXIN VeriSM Foundation exam is a closed-book, multiple-choice exam with single-answer questions. It is based on the EXIN VeriSM Foundation examination specification and covers seven topic areas of the VeriSM body of knowledge.

How many questions are on the VeriSM Foundation exam?

The exam has 40 multiple-choice questions and you have 60 minutes to complete it. You need to answer at least 26 correctly to pass.

What is the passing score for the VeriSM Foundation exam?

The passing score is 65%, which means 26 of the 40 questions correct. The exam is closed book and lasts 60 minutes.

Where can I take the VeriSM Foundation exam?

You can take the exam online through EXIN's online proctoring system or at an EXIN accredited test location. It is usually arranged through your accredited training provider as part of a bundle.

Are there prerequisites for the VeriSM Foundation exam?

No. EXIN VeriSM Foundation has no formal prerequisites. It is the entry-level credential in the EXIN VeriSM scheme and is open to anyone regardless of experience or prior service management knowledge.

What topics does the VeriSM Foundation exam cover?

The exam covers seven topic areas: The Service Organization, Service Culture, People and Organizational Structure, the VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started, per the EXIN examination specification.

What will I learn in the VeriSM Foundation course?

You will learn the VeriSM model, the management mesh, VeriSM patterns, and how to combine practices such as ITIL, Agile, DevOps and Lean. The course also covers service culture, innovative technologies like cloud and AI, and how to get started with VeriSM.

Do I need prior service management experience?

No prior experience is required. VeriSM Foundation is designed for beginners as well as experienced professionals, and the training builds understanding from the ground up. It is accessible to both IT and business professionals.

How is the training delivered?

We deliver VeriSM Foundation training as online (live virtual) instructor-led sessions, classroom training and corporate group formats. The programme runs over about 16 hours, usually across two days.

What learning resources are provided?

You receive VeriSM courseware aligned to the EXIN examination specification, plus practice questions, case studies and knowledge checks that map to the seven exam topic areas.

Is the courseware aligned to the current EXIN specification?

Yes. The courseware follows the current EXIN VeriSM Foundation examination specification and the VeriSM framework developed by the IFDC, so your preparation matches what the exam assesses.

How do I enrol in VeriSM Foundation training?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to an advisor to get started.

What training schedules are available in New Zealand?

We run weekday and weekend batches in New Zealand time zones, in online (live virtual) and classroom formats. Contact us to see upcoming schedules that fit your availability.

Can I take VeriSM Foundation training online?

Yes. VeriSM Foundation training is available online as live virtual instructor-led sessions, so you can attend from anywhere in New Zealand. Classroom and corporate options are also available.

Can I reschedule or transfer my enrolment?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

VeriSM Foundation Certification Training in New Zealand

Walk Out Certified

EXIN VeriSM Foundation certification training gives IT and business professionals in New Zealand a modern, flexible approach to service management. Learn the VeriSM model and the management mesh, prepare for the EXIN exam, and earn a globally recognised, lifetime credential through instructor-led and live online formats built for working professionals.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

15K+ already enrolled

4.7 (1520+ Reviews)

6 enrolled this week

Want to Train Your Team?

Modernize Digital Service Management with VeriSM in New Zealand

Starts from

NZD 2290

What Is the EXIN VeriSM Foundation Certification?Your Route into Modern Service Management

The VeriSM Foundation (VeriSM-F) is an entry-level EXIN certification that introduces VeriSM, a service management approach for the digital age. VeriSM Foundation certification training in New Zealand equips IT and business professionals to define a flexible, context-driven service management approach rather than follow a single prescriptive framework.

Governed by EXIN and based on the VeriSM framework developed by the IFDC, the credential covers the VeriSM model, the management mesh, VeriSM patterns, and how organisations combine practices such as ITIL, Agile, DevOps and Lean. The exam has 40 questions in 60 minutes, needs 65% to pass, and the certification is valid for life.

As New Zealand accelerates cloud adoption and digital government, employers increasingly value professionals who can unify multiple frameworks into one coherent service model. Start your VeriSM journey with Invensis Learning, an EXIN Accredited Training Provider.

Invensis Learning is an EXIN Accredited Training Provider in New Zealand, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

Key Highlightsof the VeriSM™ Foundation Training Course

End-to-End Learning and Certification Readiness

Structured VeriSM Foundation Certification training in New Zealand designed to help learners understand core concepts, frameworks, tools, and practices
Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized VeriSM Foundation course online materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered through Instructor-led VeriSM Foundation training in New Zealand by experienced trainers with relevant service management expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in New Zealand

Flexible learning options available for professionals seeking VeriSM Foundation training online
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance on certification preparation as part of the VeriSM Foundation certification program in New Zealand
Earn a VeriSM Foundation certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in New Zealand
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

VeriSM Foundation Certification Eligibility in New ZealandDo You Qualify for the VeriSM™ Foundation Exam?

VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

There are no prerequisites criteria for taking the Online VeriSM Foundation training.
Familiarity with service management principles or IT service delivery is advantageous but not required.
Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

Why VeriSM Foundation Is Worth ItFor Individuals and Organisations

For Individuals

VeriSM Foundation training helps IT and business professionals move beyond a single framework and learn how to shape a flexible service management approach for the digital age. The credential suits service desk staff, IT managers, consultants and ITIL holders who want a broader perspective. Whether you are formalising your service management knowledge, stepping up from support roles, or working in IT, telecommunications, banking or the public sector, this training builds capability that employers recognise.

If you want a modern, agnostic credential that connects delivery to business outcomes, VeriSM Foundation is a clear first step. You gain the VeriSM model, the management mesh, and a supported path to the EXIN exam and a lifetime certification.

Validates modern, framework-agnostic service management skills employers value
Opens roles in service delivery, IT operations and service management
Builds fluency in the VeriSM model, the management mesh and VeriSM patterns
Helps you combine ITIL, Agile, DevOps and Lean in one coherent approach
Earns a globally recognised EXIN credential that is valid for life
Requires no prerequisites, so any professional can start
Prepares you for higher VeriSM levels: Essentials, Plus and Professional
Strengthens your standing in New Zealand's digital transformation market

For Organizations

VeriSM Foundation group training helps organisations build modern service management capability by giving teams a common model to define their own approach. The training can be delivered for IT functions, service desks, or cross-functional groups. For organisations that want to connect service delivery to business outcomes and modernise how they work, this training provides a scalable, flexible solution.

If your teams juggle multiple frameworks with little coordination, VeriSM Foundation training creates a shared approach through the management mesh. Teams gain a consistent way to select and combine the practices that fit each situation.

Builds a shared, flexible service management language across teams
Helps teams integrate ITIL, Agile, DevOps and Lean without silos
Improves consumer focus and outcome-based service delivery
Supports digital transformation and cloud adoption programmes
Enables customised training aligned to your operating context
Standardises service management practice across business units
Provides flexible delivery for distributed New Zealand teams
Strengthens in-house, modern service management capability

VeriSM Foundation Exam Format in New ZealandWhat to expect on exam day

The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

Exam Component	Details
Exam Type	Multiple choice questions
No of Questions	40 questions
Exam Duration	60 minutes
Passing Score	65% (26/40 marks required)
Type	Closed book
Conducted By	EXIN
Testing Basis	VeriSM Foundation BoK (IFDC)
Testing Format	EXIN online proctored or test centre

VeriSM Foundation Certification Cost in New Zealand

The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

Training Cost Includes:

2 days of expert-led EXIN-accredited VeriSM Foundation training
EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh, and progressive practices
Full-length 40-question mock exams that mirror the live EXIN paper
The VeriSM™ Foundation training cost in New Zealand is NZD 2290

Exam Cost:

EXIN VeriSM Foundation exam fee paid to EXIN
Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
Exam available in English, Portuguese, Chinese, Dutch, German, and Japanese
Lifetime-valid EXIN VeriSM Foundation credential — no formal renewal required

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

VeriSM Skill Demand in New ZealandYour IT Service Management Outlook

VeriSM Foundation is valued across New Zealand by IT services, telecommunications, banking, healthcare and public-sector employers who are modernising service delivery and adopting cloud at pace. As teams juggle ITIL, Agile and DevOps, professionals who can unify practices into one flexible model stand out. Demand spans service desk and delivery roles through to IT operations and service management leadership, and here is what the market is telling us right now.

NZ$149,320

IT Services Manager average salary

per year, SalaryExpert 2026

NZ$140,000

IT Operations Manager pay, Auckland

average, Glassdoor 2026

15,000+

Tech talent shortfall, New Zealand

roles, NZTech 2026

NZ$105,000

Service Delivery Manager salary

average, Indeed 2026

SECTORS HIRING

—IT and Managed Services
—Banking, Financial Services and Insurance
—Government and Public Sector
—Telecommunications
—Healthcare and Health Tech
—Consulting and Professional Services

GROWTH TRENDS

—Tech talent shortfall of around 15,000 roles nationwide
—Cloud adoption and digital government modernisation
—Enterprises unifying ITIL, Agile and DevOps practices
—Rising demand for AI, cloud and cybersecurity skills
—Public sector replacing legacy service systems
—Consumer-centric, outcome-based service expectations

Sources: PayScale, SalaryExpert, Glassdoor, Indeed, Seek (New Zealand) 2026; NZTech and MBIE tech sector data.

Designation

VeriSM™ Foundation Certified Professionals in New Zealand : Salary Insights and Trends

Hiring Companies in New Zealand

NZ$52K

Min

NZ$68K

Average

NZ$88K

Max

PayScale · Seek (New Zealand) 2026

DatacomSparkANZFisher & Paykel

Source: Datacom · Spark · ANZ NZ · Fisher & Paykel

Service Management Challenges Driving VeriSM Demand in New Zealand

Widening Tech Skills Shortage

New Zealand faces a tech talent shortfall of around 15,000 roles. Employers value adaptable professionals who can manage services across changing tools, the exact strength VeriSM develops.

VeriSM builds versatile service management talent

Framework Overload in IT Teams

Teams juggle ITIL, Agile, DevOps and Lean with little coordination. VeriSM's management mesh gives organisations one model to select and combine the right practices for each situation.

VeriSM unifies practices through the management mesh

Cloud and Digital Government Push

New Zealand is accelerating cloud adoption and digital government, demanding service management that adapts fast. VeriSM's context-driven approach fits this shift far better than rigid frameworks.

VeriSM supports flexible, modern service delivery

Legacy Systems in the Public Sector

With much of government still running on outdated technology, agencies need people who can reshape service delivery. VeriSM equips professionals to modernise practices without discarding what works.

VeriSM helps modernise how services are managed

Rising AI and Cyber Demand

AI, cloud and cybersecurity are reshaping New Zealand services. VeriSM Foundation covers how innovative technologies fit the management mesh, keeping service professionals relevant as demand surges.

VeriSM covers cloud, AI and innovative technologies

Consumer-Centric Service Expectations

Customers now expect outcomes, not just outputs. VeriSM's consumer-centric, service-culture focus helps organisations design services around value, a priority for modern New Zealand employers.

VeriSM builds consumer focus and outcome thinking

Sources: NZTech, MBIE, TUANZ digital priorities; itbrief.co.nz and OECD digital government data (New Zealand) 2026.

VeriSM Foundation is more than a certificate. It is a modern service management mindset New Zealand employers need. Join professionals who unify frameworks and connect service delivery to outcomes. Start your journey today.

Your New Zealand Career Transformation

Your Service Management Career, Before and After VeriSM

The Shift a Modern Credential Delivers

New Zealand's IT and service management market is expanding with cloud adoption and digital transformation, and employers increasingly separate professionals who can shape modern services from those tied to one framework. Here is which side of that line you want to be on.

Today

Service desk and support pay with limited progression

After VeriSM

Service management roles in New Zealand averaging NZ$105,000 and rising well above NZ$149,000 at senior level

Today

Overlooked for roles that ask for modern service management

After VeriSM

Eligible for service delivery, IT operations and service management roles

Today

Confident in delivery, but not in strategic service design

After VeriSM

Fluent in the VeriSM model, the management mesh and progressive practices

You earn your VeriSM Foundation

Before

Your service management approach depends on one rigid framework

Now you have

A flexible, context-driven approach built on the VeriSM management mesh

Before

Skills tied to a single tool, limiting your mobility

Now you have

A globally recognised EXIN credential valued across sectors

Before

Stuck coordinating disconnected framework efforts

Now you have

The ability to unify ITIL, Agile and DevOps into one service model

Before

Limited standing when you change employer or sector

Now you have

A lifetime credential that travels across New Zealand and beyond

"The gap between running a single framework and leading modern service management is a recognised credential, and forward-looking employers already know it."

Join the professionals who trained with Invensis Learning and stepped up to modern service management.

Sources: PayScale, SalaryExpert, Glassdoor, Indeed (New Zealand) 2026.

How to Get VeriSM Foundation Certified in New ZealandStep-by-Step Certification Process

The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

Step 1

Enroll in VeriSM Foundation Training

Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

Step 2

Schedule the Exam

Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

Step 3

Take the Exam

The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

Step 4

Qualify the Exam

To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

Step 5

Get Certified

Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

Step 6

Maintain Your Certification

Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

Course Curriculumof the VeriSM™ Foundation Certification Training

The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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Module 1: The Service Organization

Organizational context
Organizational governance
Digital transformation

Governance and context questions here connect directly to nearly every later module.

100% Secure and Safe download

Skills You Will Build in This VeriSM CourseThe VeriSM Model, Mesh and Modern Practices

In VeriSM Foundation training you will learn how to define a flexible, context-driven service management approach for the digital age. The programme maps to the seven topic areas of the EXIN VeriSM Foundation examination specification, so what you learn is what the exam assesses.

Understand the Digital Service Organisation

Grasp what a service is, how value is co-created, and why digital transformation demands service-centric, outcome-based thinking rather than technology-first delivery.

Build a Service Culture with People and Structure

Learn how culture, values, people and organisational structure shape service delivery, and how consumer-centric thinking and servant leadership underpin modern service management.

Apply the VeriSM Model and Management Mesh

Work with the VeriSM model, its governance and service management principles, and the management mesh that integrates resources, environment, and emerging and management practices.

Combine Progressive Practices

See how ITIL, Agile, DevOps, Lean, SIAM and other practices sit within the mesh, and learn to select and combine them based on your organisation's context and needs.

Harness Innovative Technologies

Understand how cloud, artificial intelligence, automation, IoT and analytics influence service management, and how technology shapes the mesh and the practices you can adopt.

Get Started with VeriSM

Learn how organisations begin their VeriSM journey: assessing maturity, defining an initial mesh, integrating existing frameworks, and driving continuous improvement over time.

Who Should TakeVeriSM Foundation Certification Training in New Zealand?

Service Managers

IT Architects

Service Desk Manager

Project Managers

Process Owners

Process Managers

IT Manager

Business Analysts

Quality Managers

Who Can Take This Certification Training

VeriSM Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

VeriSM™ Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official EXIN-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

VeriSM™ Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in New Zealand seeking to build modern service management capabilities across teams.

Official EXIN-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

VeriSM™ Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

Official EXIN-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

VeriSM™ Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

NZD 2290

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

Official EXIN-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Why Choose Invensis for VeriSM in New ZealandAccredited, Expert-Led, Flexible

Invensis Learning delivers structured VeriSM Foundation training for individual professionals and organisations across New Zealand who want to build modern service management capability and prepare for the EXIN exam. Our programmes combine accredited trainers, flexible delivery formats, organised courseware and learner-focused support. As a trusted VeriSM Foundation training company in New Zealand, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes, whether you are enrolling as an individual or planning corporate training for your team.

EXIN Accredited Training Provider delivering official VeriSM courseware
Expert, accredited trainers with real IT service management experience
Flexible formats: online (live virtual), classroom and corporate training
Courseware mapped to the EXIN VeriSM examination specification
ISO 9001:2015 and ISO 27001:2022 certified training operations
Dedicated learner support before, during and after training
Regional support and delivery across New Zealand time zones
Trusted by professionals and organisations across many industries

15+

Years of Training Excellence

24/7

Learner Support

50+

Industries Served

1-to-1

Doubt-Clearing Sessions

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

VeriSM Foundation Training Locations in New ZealandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

VeriSM Foundation Training Location in New Zealand

Blanket Bay, 4191 Glenorchy-Queenstown Road, Glenorchy 9372, New Zealand

VeriSM Foundation Training Location in New Zealand

Rosewood Matakauri, 569 Glenorchy-Queenstown Road, Closeburn 9371, New Zealand

Corporate VeriSM Training in New ZealandFor Your Teams

Upskill whole teams in modern, framework-agnostic service management
Standardise service management practice across departments
Flexible delivery through onsite, live virtual, hybrid or blended formats
Accredited trainers with real IT service management experience
Customised, role-based examples relevant to your industry
Dedicated coordination and progress tracking for group training
Scalable delivery for teams across New Zealand and beyond

What Our Learners Say

One Model That Ties Everything Together

"The VeriSM Foundation course finally connected the ITIL, Agile and DevOps work we do into one clear model. The management mesh made sense straight away, and I passed the EXIN exam on my first sitting."

James Whitfield

Service Desk Team Lead, Auckland

0/0

The Right Step into Service Delivery

"As someone moving from support into service delivery, this training gave me the vocabulary and confidence I needed. The trainer used real examples and the practice questions matched the exam well."

Aroha Ngata

IT Service Analyst, Wellington

0/0

Practical and Framework-Agnostic

"Clear, well-paced sessions on the VeriSM model and progressive practices. I liked that it did not push a single framework and showed how to pick the right practices for our context."

Michael Tanner

Process Analyst, Christchurch

0/0

A Shared Language for Our Teams

"We trained a mixed IT and business group with Invensis Learning. VeriSM gave everyone a shared language for service management and improved how our teams collaborate on service design."

Sina Faleolo

L&D Manager, Telecommunications Sector

0/0

Tailored to Our Transformation Goals

"The corporate programme was tailored to our cloud transformation. Our service managers now think in outcomes and combine practices sensibly. Scheduling and support across our sites were excellent."

Rebecca Sloane

Head of IT, Financial Services Sector

0/0

4.6

Ratings

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Happy Learners

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Locations Worldwide

99%

Training Satisfaction

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Frequently Asked QuestionsHere's everything you may ask...

The EXIN VeriSM Foundation certification validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach. It is the entry level of the EXIN VeriSM scheme.

VeriSM Foundation Certification Training in New Zealand

What Is the EXIN VeriSM Foundation Certification?Your Route into Modern Service Management

Key Highlightsof the VeriSM™ Foundation Training Course

VeriSM Foundation Certification Eligibility in New ZealandDo You Qualify for the VeriSM™ Foundation Exam?

Why VeriSM Foundation Is Worth ItFor Individuals and Organisations

VeriSM Foundation Exam Format in New ZealandWhat to expect on exam day

VeriSM Foundation Certification Cost in New Zealand

VeriSM Skill Demand in New ZealandYour IT Service Management Outlook

SECTORS HIRING

GROWTH TRENDS

Service Management Challenges Driving VeriSM Demand in New Zealand

Widening Tech Skills Shortage

Framework Overload in IT Teams

Cloud and Digital Government Push

Legacy Systems in the Public Sector

Rising AI and Cyber Demand

Consumer-Centric Service Expectations

Your Service Management Career, Before and After VeriSM

The Shift a Modern Credential Delivers

How to Get VeriSM Foundation Certified in New ZealandStep-by-Step Certification Process

Enroll in VeriSM Foundation Training

Schedule the Exam

Take the Exam

Qualify the Exam

Get Certified

Maintain Your Certification

Module 2: Service Culture

Module 3: People and Organizational Structure

Module 4: The VeriSM Model

Module 5: Progressive Practices

Module 6: Innovative Technologies

Module 7: Getting Started

Course Curriculumof the VeriSM™ Foundation Certification Training

Module 1: The Service Organization

Skills You Will Build in This VeriSM CourseThe VeriSM Model, Mesh and Modern Practices

Understand the Digital Service Organisation

Build a Service Culture with People and Structure

Apply the VeriSM Model and Management Mesh

Combine Progressive Practices

Harness Innovative Technologies

Get Started with VeriSM

Who Should TakeVeriSM Foundation Certification Training in New Zealand?

VeriSM Foundation Training Modesfor Professionals and Teams

VeriSM™ Foundation Classroom Training

VeriSM™ Foundation Corporate Group Training

VeriSM™ Foundation Focused 1-to-1 Training

VeriSM™ Foundation Live Virtual Training

Why Choose Invensis for VeriSM in New ZealandAccredited, Expert-Led, Flexible

VeriSM Foundation Training Locations in New ZealandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

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