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Master modern digital service management with AXELOS (PeopleCert) aligned ITIL 5 Foundation training built for New Zealand professionals. Learn the ITIL Value System, guiding principles and value streams, then prepare for the current ITIL 5 (Version 5.0) exam in flexible live virtual, classroom and corporate formats that fit your schedule.
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Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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Starts from
NZD 2370
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in New Zealand, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
For Your Career and Your Team
For Individuals
ITIL 5 Foundation helps IT and business professionals master modern service management and prove current-edition knowledge to employers. The training suits service desk analysts, incident and change practitioners, product owners and DevOps engineers who want to formalise their ITIL understanding. Whether you are new to ITIL, upgrading from ITIL 4, or moving deeper into service management, this course builds capabilities aligned with what New Zealand employers expect.
If you want a recognised credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, practical guiding principles, and a structured, supported path from study to certified.
For Organizations
ITIL 5 group training helps New Zealand organisations lift service management maturity by equipping teams with a common, current-edition framework. The training can be delivered for service desks, operations teams, PMOs or whole IT functions. For organisations modernising service delivery or moving cloud-first, this training provides a scalable, flexible way to align teams around value.
If your teams describe service work differently in every corner of the business, ITIL 5 group training creates one shared model. People gain a standardised approach to value co-creation, lifecycle management and improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Demand, Roles and Pay
ITIL is the most widely adopted service management framework in New Zealand, valued by IT services providers, government agencies, banks and telecommunications firms that run always-on digital services. As organisations move cloud-first and mature their service delivery, employers increasingly ask for current-edition ITSM knowledge. Demand runs from service desk analysts through incident, change and service delivery managers, and here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in New Zealand : Salary Insights and Trends
Hiring Companies in New Zealand
PayScale · Seek (New Zealand) 2026
Source: Datacom · Spark · Fujitsu NZ · ASB Bank
ITIL 5 Foundation is more than a certificate. It is a career multiplier for service professionals. Join the people who help New Zealand organisations turn service into value. Start your journey today.
Your New Zealand Career TransformationNew Zealand's IT and digital services market is expanding with cloud-first government programmes and enterprise transformation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.
Sources: PayScale, SalaryExpert, Glassdoor, Seek (New Zealand) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in New Zealand is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Practical ITIL Skills for Service Teams
In this ITIL 5 Foundation training you will learn to apply the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, and value stream mapping to real service work. Each skill maps directly to the nine topic areas of the current ITIL 5 (Version 5.0) syllabus.
You will learn what digital products and services are and how organisations co-create value across their lifecycle, from discovery through to delivery, support and continual improvement.
Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Apply the guiding principles, including focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, and optimise and automate, to real service decisions.
Grasp the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and see how they work together to create sustained value.
Explore the role of ITIL management practices, such as incident, problem, change enablement and service desk, and how official practice guides support consistent ways of working.
Map and manage value streams to improve flow and visibility, and apply the continual improvement model to keep raising service quality and outcomes over time.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
NZD 2370
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your Trusted ITSM Partner
As a trusted ITIL Version 5 Foundation training company in New Zealand, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across New Zealand who want to master modern service management and prepare for the exam with confidence. As a PeopleCert Accredited Training Organisation, we combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in New Zealand
Blanket Bay, 4191 Glenorchy-Queenstown Road, Glenorchy 9372, New Zealand
ITIL Version 5 Foundation Training Location in New Zealand
Rosewood Matakauri, 569 Glenorchy-Queenstown Road, Closeburn 9371, New Zealand
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Trusted by Leading Enterprises in New Zealand
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"Fundamentals session was good. I would prefer a more fast pace."
"Invensis provided excellent support in helping me activate my benefits. The process was quick, smooth, and very professional. Thank you for the great "
"It was good experience "
""Despite being the sole participant on the day of the course, I was thoroughly impressed by the quality of the experience. The instructor conducted the session in a remarkably friendly and professional manner, ensuring that the content was perfectly tailored to my individual needs and learning style. The personalized attention I received made the course feel like a one-on-one coaching session, which greatly enhanced my overall learning experience. I would highly recommend this course to anyone looking for a flexible and attentive learning environment."
"Sathish was very thorough taking us through each session from start to finish, quite informative and I am confident that I will pass the exam."
"Thanks to the training. I passed the exam on the first try and was promoted to IT Service Desk Manager's. The certification gave me the confidence and knowledge to excel in my new role, demonstrating my commitment to best practices."
David Miller
(4.7/5)
"This training was very much helpful for completing my current job profession. "
"PD has been helpful to us during the course duration. He is elaborating the concepts and will not move to the next topic until we understood the topic concerned. He is also proactive in asking questions to ensure we are listening and following the discussion."
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ITIL Version 5 Foundation training for individuals and teams. Select a city in New Zealand to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value in modern digital environments.