Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry Point into Modern ITSM

    ITIL 4 Foundation certification training in Slovenia introduces IT and business professionals to the world's most widely adopted IT service management framework. The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme, created by AXELOS and examined by PeopleCert, and it builds a shared language for creating, delivering and continually improving tech-enabled services. Designed for service desk staff, IT support analysts, project team members and managers, the credential needs no formal prerequisites, so it suits anyone entering or formalising a service management career. You learn the ITIL 4 Service Value System, the four dimensions of service management and the seven guiding principles that connect everyday IT work to real business value. With Slovenian employers, from Ljubljana tech firms to banking and telecoms, standardising on ITIL practices, a recognised ITSM credential helps you stand out. Start your ITIL 4 journey with Invensis Learning and prepare for the PeopleCert exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Slovenia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry Point into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Slovenia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in SloveniaDo You Qualify for the ITIL 4 Foundation Exam?

    Why Earn the ITIL 4 Credential?The Career Value of an ITSM Qualification

    ITIL 4 Foundation Exam Format in SloveniaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Slovenia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 4 Foundation Career Paths in SloveniaIn-Demand ITSM Roles

    ITIL 4 Foundation is the qualification Slovenian employers most often list when hiring for IT service management. As cloud adoption and digital transformation accelerate across Ljubljana's tech, telecom and banking sectors, certified ITSM talent moves into service desk lead, ITSM analyst, incident and change management, and IT service manager roles. Here is what the local market is telling us right now.

    The Service Management Gaps Slovenian IT Teams Face

    ITIL 4 Foundation turns these challenges into career opportunities. Join professionals across Slovenia building the service management skills employers need. Start your journey today.

    Your Slovenia ITSM Career Transformation

    From Service Desk Worker to Certified ITSM Professional

    Your ITIL 4 Transformation

    Slovenia's ICT sector is expanding with cloud adoption, digital transformation and growing shared service centres, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, Boljsaplaca.si (Slovenia) 2026.

    How to Get ITIL 4 Founfdation Certified in SloveniaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Slovenia is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildFrom the ITIL 4 Foundation Syllabus

    In ITIL 4 Foundation training you will learn the key concepts of IT service management, the Service Value System, the seven guiding principles, the four dimensions and the core ITIL practices. By the end you can apply ITIL 4 terminology and concepts to real service management work.

    Service Management Key Concepts

    Understand what a service is, how value is co-created between providers and consumers, and the role of utility and warranty in delivering outcomes that matter to stakeholders.

    The ITIL 4 Service Value System

    Explain how the Service Value System, governance, the service value chain and continual improvement work together to create value from end to end.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to adapt ITIL to your own organisation's context.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when managing services.

    Core ITIL 4 Practices

    Work with key practices including incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, and key metrics and KPIs to measure performance and keep services getting better.

    Who Should TakeITIL 4 Foundation Certification Training in Slovenia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1130

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in SloveniaAccredited, Expert-Led ITSM

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations looking to build IT service management capability and prepare for the PeopleCert exam. Our programmes combine experienced, accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual learner or planning corporate training for your team in Slovenia, Invensis Learning provides a professional training experience built around practical understanding, real-world application and measurable outcomes. That commitment has made us a trusted ITIL 4 Foundation training company in Slovenia.

    • Accredited training organisation delivering PeopleCert-aligned ITIL 4 courseware
    • Experienced, certified trainers with real-world ITSM and ITIL expertise
    • Flexible live online and corporate group training to fit your schedule
    • ISO 9001:2015 and ISO 27001:2022 certified training delivery
    • Comprehensive study materials, practice questions and mock exams
    • Post-training support and resources to help you pass the ITIL 4 exam
    • Trusted by professionals and organisations across 100+ countries
    • Dedicated learner support before, during and after your training

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in SloveniaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Slovenia

    Exe Lev, 1, Vošnjakova ulica, Grajski grič, Quarter community Center, Ljubljana, Administrative Unit Ljubljana, 1000, Slovenia

    ITIL 4 Foundation Training Location in Slovenia

    Grand Hotel Union Eurostars, 1, Miklošičeva cesta, Ledina, Grajski grič, Quarter community Center, Ljubljana, Administrative Unit Ljubljana, 1000, Slovenia

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    Corporate ITIL 4 Foundation Training in SloveniaFor Your Teams

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    • Upskill entire IT and service teams on ITIL 4 best practices
    • Flexible onsite, live virtual or hybrid delivery across Slovenia
    • Customised schedules aligned to your team's availability
    • Standardise incident, problem and change management organisation-wide
    • Experienced trainers with real ITSM and industry expertise
    • Progress tracking and dedicated coordination for group training
    • Scalable delivery for teams in Ljubljana and global locations

    Leading Organisations

    ComtradeTelekom SlovenijeNLBPetrolNILResult

    What Our Learners Say

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    Made Sense of Service Management

    "The ITIL 4 Foundation course finally connected the dots between the day-to-day support work I do and how IT actually delivers value. The guiding principles and practices made instant sense, and I passed the exam first time."

    Luka Kovac

    Service Desk Analyst

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    Beginner Friendly and Practical

    "Clear, well-paced sessions and a trainer who explained every concept from scratch. The mock exams were close to the real thing and gave me the confidence to sit the PeopleCert exam without prior ITIL knowledge."

    Maja Novak

    IT Support Specialist

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    Helped Me Change Roles

    "I took the course to move from general IT support into a service management role, and it gave me the vocabulary and structure employers were asking for. Within a few months I stepped into an ITSM analyst position."

    Nejc Horvat

    ITSM Analyst

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    Standardised Our Service Desk

    "We trained our whole service desk through Invensis Learning. The team now shares one approach to incident and change management, and we have seen fewer repeat issues and faster resolution since the sessions."

    Spela Zupan

    IT Operations Lead, Telecom Sector

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    Tailored and Well Organised

    "The corporate training was tailored to our banking environment and scheduled around our shifts. ITIL 4 gave our teams a common language for service governance, which made a real difference to how we manage critical systems."

    Andrej Kos

    L&D Manager, Banking Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, created by AXELOS and examined by PeopleCert. It introduces IT and business professionals to modern IT service management through the Service Value System and gives you a globally recognised ITSM credential.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, created by AXELOS and examined by PeopleCert. It introduces IT and business professionals to modern IT service management through the Service Value System and gives you a globally recognised ITSM credential.

    Is ITIL 4 Foundation worth it in Slovenia?

    Yes. ITIL is the baseline ITSM qualification most Slovenian employers reference, and certified professionals are valued across IT services, telecoms and banking. It opens roles such as service desk lead, ITSM analyst and IT service manager, where pay rises well above general support bands.

    Who should take ITIL 4 Foundation training?

    The course suits IT support staff, service desk agents, project team members, managers and anyone moving into IT service management. There are no formal prerequisites, so it is accessible at any stage of your career.

    Do I need prior experience or ITIL knowledge?

    No. ITIL 4 Foundation has no formal prerequisites and assumes no prior ITIL knowledge. Holders of ITIL v3 Foundation can also take the ITIL 4 Foundation exam directly.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification.

    Pricing

    How much does ITIL 4 Foundation training cost in Slovenia?

    Training is quoted in euros and varies by format and schedule, so the latest pricing is available on request. The fee covers accredited courseware, trainer-led sessions and exam preparation. Request a quote for current Slovenia pricing.

    What is included in the course fee?

    The training fee typically includes accredited ITIL 4 courseware, live instructor-led sessions, practice questions, mock exams and learner support. The PeopleCert exam fee may be bundled or billed separately depending on the package you choose.

    Is the exam fee included in the training price?

    Depending on the package, the PeopleCert exam voucher may be bundled with training or purchased separately. Exam pricing varies by region and is confirmed at the time of booking.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with 40 multiple-choice questions. You have 60 minutes to complete it, and it is delivered online with PeopleCert proctoring or at an authorised test centre.

    What is the passing score for the exam?

    You need 65%, which is 26 out of 40 questions correct, to pass the ITIL 4 Foundation exam.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is closed book with no formal prerequisites to sit it.

    Are there any prerequisites to take the exam?

    No. ITIL 4 Foundation has no formal prerequisites. Attending an accredited training course is recommended, though self-study using the ITIL 4 Foundation publication is also possible.

    What if I do not pass the exam on the first attempt?

    You can re-sit the ITIL 4 Foundation exam. Our trainers provide preparation support, practice questions and mock exams to help you pass, and re-sit fees and policies are confirmed with PeopleCert at booking.

    Course Content

    What topics are covered in ITIL 4 Foundation training?

    The training covers service management key concepts, the ITIL 4 Service Value System, the four dimensions, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, service level agreements and key metrics.

    Can a complete beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level course with no prerequisites, designed for beginners and experienced professionals alike. Trainers explain every concept from the ground up.

    What learning materials are provided?

    You receive accredited ITIL 4 courseware, practice questions, mock exams, quizzes and reference materials aligned to the current ITIL 4 Foundation syllabus.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and the 34 management practices at Foundation level.

    Will I receive a certificate after the training?

    After completing the training you receive a course completion certificate. Passing the PeopleCert exam awards the official ITIL 4 Foundation certification and digital badge.

    Enrollment

    How do I enrol in ITIL 4 Foundation training in Slovenia?

    You can enrol through the Invensis Learning website. Choose your preferred format and schedule, complete payment, and you will receive access to courseware and learning resources. Talk to a learning advisor if you need guidance.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate group training, so you can learn online from anywhere in Slovenia or arrange onsite sessions for your team.

    How soon can I start?

    New cohorts run regularly. Browse the upcoming schedules and choose a batch that fits your calendar, or contact us to arrange a dedicated session for your team.

    Can I reschedule my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy. Reach out to our team for the details that apply to your enrolment.