Who should take ITIL 4 Foundation training in Vietnam?

Anyone who works with or relies on IT services can take this course, including service desk staff, IT support and operations professionals, developers, project staff and managers. There are no formal prerequisites, so beginners are welcome.

Is ITIL 4 Foundation worth it for my career?

Yes. ITIL 4 Foundation is a globally recognised credential valued across Vietnam's IT services, banking, telecom and outsourcing sectors, where service management roles command strong salaries. It also opens the path to higher ITIL 4 qualifications.

Is the certification recognised in Vietnam?

Yes. ITIL is the world's most widely adopted ITSM framework, and the AXELOS credential is recognised by employers across Vietnam and worldwide, including IT services firms, banks and global capability centres.

How long is the ITIL 4 Foundation certification valid?

The certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification within the period.

How much does ITIL 4 Foundation training cost in Vietnam?

Training fees vary by format and provider, so the exact price is available on request. Live online, classroom and corporate options are priced differently, and the PeopleCert exam fee is billed separately. Request a quote for current pricing.

What is included in the course fee?

The fee typically includes accredited courseware, instructor-led sessions, practice questions, sample exams and learner support, with a course completion certificate. Exam vouchers may be bundled or purchased separately. Talk to a learning advisor for details.

Is the exam fee included in the training price?

It depends on the package. Some bundles include the PeopleCert exam voucher while others price it separately. Confirm what your chosen plan covers when you request a quote.

Do you offer corporate or group discounts?

Yes. We offer customised corporate training with volume-based pricing for teams. Contact us for a tailored group quote for your organisation in Vietnam.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

What is the format of the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam is a closed-book, multiple-choice test of 40 questions. You have 60 minutes and need 65%, or 26 correct answers, to pass. It is delivered online with proctoring or at an authorised test centre.

How many questions are on the exam and how long is it?

There are 40 multiple-choice questions and a 60-minute time limit. The pass mark is 65%, which means answering 26 of the 40 questions correctly.

Are there any prerequisites for the exam?

No. ITIL 4 Foundation has no formal prerequisites, so anyone can sit it. Attending an accredited training course is recommended to prepare effectively.

How and where do I take the exam?

You can take the exam online with PeopleCert remote proctoring, or at an authorised PeopleCert test centre. You choose what is most convenient once you are ready.

What happens if I do not pass the first time?

You can resit the exam by purchasing another attempt through PeopleCert. Our trainers provide preparation support and practice questions to help you feel ready before exam day.

What topics are covered in ITIL 4 Foundation training?

The course covers service management concepts, the four dimensions of service management, the seven guiding principles, the service value system, the service value chain, key ITIL practices, continual improvement, SLAs and metrics.

Can a complete beginner take this course?

Yes. ITIL 4 Foundation is an entry-level course with no prerequisites. The training explains every concept from the ground up, so beginners and experienced IT staff alike can follow it.

What learning materials are provided?

You receive accredited courseware, practice questions, sample exams and reference materials. Live sessions are led by certified trainers, and the resources support both your exam preparation and on-the-job use.

Is the courseware aligned to the current ITIL 4 edition?

Yes. The courseware is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert.

How do I enrol in the ITIL 4 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing.

What training formats are available?

We offer online (live virtual) instructor-led training, classroom training and self-paced e-learning, plus customised corporate group training, so you can pick the format that fits your schedule.

How soon can I start?

New batches run regularly across live online and classroom formats, and self-paced e-learning lets you start straight away. See upcoming schedules or ask an advisor about the next available cohort.

Do you offer weekend or weekday batches?

Yes. We run both weekday and weekend batches for live online and classroom training, so you can learn around work commitments. Check current schedules for timings in Vietnam.

Can I reschedule or transfer my enrolment?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

ITIL 4 Foundation Certification Training in Vietnam

From Study to Certified

Build job-ready IT service management skills with instructor-led ITIL 4 Foundation training in Vietnam. This AXELOS-based course suits IT and business professionals across Hanoi, Ho Chi Minh City and beyond who want to master the ITIL 4 Service Value System and prepare for the PeopleCert exam, in flexible live online and classroom formats.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

26.9K+ already enrolled

4.6 (2490+ Reviews)

100% Money-back Guarantee*

Want to Train Your Team?

Launch Your IT Service Journey with ITIL 4 in Vietnam

Starts from

USD 1275

What Is the ITIL 4 Foundation Certification?

Your Entry into Modern ITSM

ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and a globally recognised introduction to modern IT service management. It gives IT and business professionals a shared language for creating, delivering and continually improving tech-enabled products and services through the ITIL 4 Service Value System.

Invensis Learning's ITIL 4 Foundation certification training in Vietnam helps you grasp the seven guiding principles, the four dimensions of service management, the service value chain and the core management practices that employers expect. The credential is owned by AXELOS and examined by PeopleCert, and is valued across Vietnam's fast-growing IT services, banking and outsourcing sectors.

Whether you work on a service desk, in IT operations, or you are moving into a service management role, this course builds the practical understanding the ITIL 4 Foundation exam tests. Start your ITIL journey with Invensis Learning and earn a credential recognised worldwide.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vietnam, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

Next: What's Included

What's Included in Your ITIL 4 Foundation Training

2 days of PeopleCert-accredited training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL 4 Foundation Digital Courseware
Guiding Principles, Continual Improvement Model and key ITIL practices
Practice questions, full-length mock exams and exam simulator access
PeopleCert ITIL 4 Foundation exam voucher
ITIL 4 Foundation certificate valid for 3 years and digital badge on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.

Next: Course Highlights

Key Highlights

of the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in Vietnam designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification programme in Vietnam
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organised course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Vietnam

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customised enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customised group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in Vietnam
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Vietnam
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organisational capability development through a Corporate ITIL 4 Foundation training programme designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

Next: Eligibility Criteria

ITIL 4 Foundation Certification Eligibility in Vietnam

Do You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Next: Benefits

What You Gain from Getting ITIL Certified

Benefits for Your Career and Team

For Individuals

ITIL 4 Foundation training helps individual professionals build practical service management capability and prepare for the PeopleCert exam. The course suits service desk staff, support engineers, IT operations professionals and anyone moving into a service management role. Whether you are formalising on-the-job experience, switching into IT service management, or working in IT services, banking or outsourcing, this training builds the modern ITSM understanding employers in Vietnam expect.

If you want a globally recognised entry into IT service management, ITIL 4 Foundation is a clear first step. You gain a working grasp of the Service Value System, the guiding principles and the core practices, plus a credential that travels across sectors and borders.

Validates your understanding of modern IT service management to employers
Opens entry into service desk, IT operations and service management roles
Gives you a globally recognised, portable AXELOS credential
Builds a shared ITSM vocabulary used across IT and business teams
Prepares you for ITIL 4 Managing Professional and higher modules
Improves day-to-day handling of incidents, problems and service requests
Strengthens your profile in Vietnam's growing IT services and banking sectors
Offers a low-barrier first step with no formal prerequisites

For Organizations

ITIL 4 Foundation group training helps organisations build consistent service management capability by equipping IT and support teams with a shared framework. The training can be delivered for service desks, operations teams or whole IT departments. For organisations modernising services, adopting cloud or running services for global clients, this training provides a scalable, flexible way to raise service quality.

If your teams handle incidents and changes in their own ad hoc ways, ITIL 4 Foundation creates a common service management language. Staff gain a standardised approach to keeping services reliable, available and aligned to business value.

Standardises IT service management practice across teams and sites
Improves incident, problem and change handling to cut downtime
Creates a common ITIL language between IT, business and suppliers
Supports digital transformation and cloud adoption programmes
Raises service quality and customer satisfaction across the organisation
Builds in-house ITSM capability without losing delivery momentum
Enables flexible group training aligned to your service goals
Helps teams meet client SLAs in outsourcing and shared-services work

Next: Exam Format

ITIL 4 Foundation Exam Format in VietnamWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test centre
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test centre
Book	Closed book
Certificate Validity	3 years; renew with 60 CPD points via PeopleCert Plus or another course in the same product suite

Next: Certification Cost

ITIL 4 Foundation Certification Cost in Vietnam

The total cost of getting ITIL 4 Foundation certified in Vietnam includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in Vietnam delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in Vietnam is USD 1275

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test centre delivery
ITIL 4 Foundation certificate valid for 3 years (renew with 60 CPD points via PeopleCert Plus or another course in the same product suite)

Next: Who Can Take

Who Should Take ITIL 4 Foundation Certification Training in Vietnam?

IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager

Where ITSM Skills Take You in Vietnam

Why ITIL 4 Foundation Pays Off

ITIL 4 Foundation has become a baseline credential for IT service roles across Vietnam, valued by IT services firms, banks, telecoms and outsourcing providers that run large service operations for global clients. As cloud adoption and digital banking accelerate, employers want professionals who can apply structured service management practices. Demand spans service desk, IT operations and service delivery roles, and here is what the market is showing right now.

VND 705M

Average IT Manager salary, Vietnam

per year, ERI 2026

US$2.63B

Vietnam IT services market

2026, Mordor Intelligence

1.26M+

ICT workforce in Vietnam

industry estimate 2026

10.82% CAGR

IT services market growth

to 2031, Mordor Intelligence

SECTORS HIRING

—IT Services and Software Outsourcing
—Banking, Financial Services and Fintech
—Telecommunications and Cloud Providers
—Global Capability and Shared Services Centres
—Government and Public Digital Services
—Manufacturing and Retail IT

GROWTH TRENDS

—Cloud and core banking modernisation expanding ITSM teams
—Near-shore outsourcing inflows from Japan and the US
—National Digital Transformation Programme driving e-government
—Service desk and operations roles standardising on ITIL
—AI and automation reshaping IT operations
—Shortage of structured ITSM skills versus developer talent

Sources: ITViec IT Salary Report 2025-2026, ERI, Michael Page, Mordor Intelligence, InCorp Vietnam (2026).

Designation

ITIL 4 Foundation Certified Professionals in Vietnam : Salary Insights and Trends

Hiring Companies in Vietnam

₫120000K

Min

₫180000K

Average

₫300000K

Max

ITViec · Glassdoor · Paylab (Vietnam)

FPT SoftwareCMC GlobalNashTechTMA Solutions

Source: FPT Software · CMC Global · NashTech · TMA Solutions

ITSM Demand Drivers Shaping Vietnam's IT Market

Cloud and Core Banking Modernisation

Vietnamese banks are moving core systems to the cloud, with penetration set to near 60% by 2026. Reliable change, incident and service management is now essential, the exact discipline ITIL 4 teaches.

ITIL 4 builds change and incident management skills

Near-Shore Outsourcing Growth

Outsourcing inflows from Japan and the US push firms to run services to global standards. ITIL-trained staff help providers meet client SLAs and service quality expectations.

ITIL 4 helps teams meet client SLAs

Digital Government Services at Scale

Vietnam's National Digital Transformation Programme is scaling e-tax, e-invoices and VNeID. Public IT teams need structured service management to keep critical services available.

ITIL 4 supports reliable public services

Service Quality and Standardisation Gap

Many fast-growing IT teams lack a consistent service framework. ITIL 4 gives them a shared model for incidents, problems and changes that raises reliability and customer trust.

ITIL 4 gives teams a shared service model

Structured ITSM Talent Shortage

Vietnam's talent pool is deep in developers but thin in formal service management skills. ITIL 4 Foundation makes certified professionals stand out to employers.

ITIL 4 Foundation makes you stand out

AI and Automation in IT Operations

As AIOps and automation reshape operations, teams still need ITIL practices to govern services, manage risk and keep automation aligned to business value.

ITIL 4 keeps automation aligned to value

Sources: WorldFIS Vietnam, Saigon Technology, InCorp Vietnam, Mordor Intelligence (2025-2026).

ITIL 4 Foundation is more than a credential. It is the entry point to modern IT service management. Join professionals across Vietnam who keep services reliable and aligned to business value. Start your journey today.

Your Vietnam Career Transformation

Where You Stand Today

Your ITIL 4 Foundation Transformation

Vietnam's IT services and digital economy are expanding fast, and employers increasingly separate professionals who can run services to a recognised standard from those who cannot. Here is which side of that line ITIL 4 Foundation puts you on.

Today

Pay capped in entry-level support roles

After ITIL

Service management roles in Vietnam command markedly higher salary bands

Today

Overlooked for roles that list ITIL as preferred

After ITIL

Eligible for service desk, operations and service delivery manager roles

Today

Confident in tasks, but not in the end-to-end service model

After ITIL

Fluent in the Service Value System and the service value chain

You earn ITIL 4 Foundation

Before

Service knowledge picked up on the job, with no formal credential

Now you have

A globally recognised AXELOS credential employers trust

Before

Limited to support tasks with no clear service management path

Now you have

A clear route into IT operations and service delivery roles

Before

Each team uses its own ad hoc way of handling issues

Now you have

A shared ITIL vocabulary for incidents, problems and changes

Before

Recognition fades when you change employer or sector

Now you have

A portable credential valued across Vietnam and worldwide

"In a market modernising this fast, the professionals who understand the whole service value system are the ones organisations promote."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: ITViec, ERI, Michael Page, Glassdoor (Vietnam) 2025-2026.

How to Get ITIL 4 Founfdation Certified in Vietnam

Step-by-Step Certification Process

The ITIL 4 Foundation certification path in Vietnam is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test centre.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew with 60 CPD points via PeopleCert Plus or another course in the same product suite. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculum

of the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organisations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

100% Secure and Safe download

The ITSM Skills You Will Build

From Concepts to Practices

This course covers the skills employers look for in ITIL 4 Foundation professionals, from the core concepts of service management to the practices that keep services running. By the end you can apply the ITIL 4 model to real service situations.

Service Management Fundamentals

Understand what a service is, how value is co-created, and the difference between outputs and outcomes, utility and warranty, and the key stakeholder roles in service management.

The ITIL 4 Service Value System

Explain how the guiding principles, governance, service value chain, practices and continual improvement work together to turn demand and opportunity into value.

The Seven Guiding Principles

Apply the seven ITIL 4 guiding principles, such as focus on value and progress iteratively with feedback, to adapt service management practices to your own organisation.

The Service Value Chain

Describe the six value chain activities, from plan and engage to deliver and support, and how they combine into value streams that meet stakeholder needs.

Key ITIL Management Practices

Work with core practices including incident management, problem management, change enablement, the service desk, service level management and service request management.

Continual Improvement and Metrics

Use the continual improvement model along with metrics, KPIs and SLAs to measure service performance and drive ongoing improvement across the organisation.

ITIL 4 Foundation Training Modes

for Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

USD 1275

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Why Choose Invensis in Vietnam

Accredited, Expert-Led Training

Invensis Learning delivers accredited ITIL 4 Foundation training for individuals and organisations across Vietnam looking to build modern IT service management capability. Our programmes combine experienced, certified trainers, flexible delivery formats, structured courseware and dedicated learner support. As an ISO-certified ITIL 4 Foundation training company in Vietnam and an authorised partner of leading governing bodies, we help you move from learning to a recognised credential with a clear, supported path, whether you enrol as an individual or train a team.

AXELOS-accredited ITIL training delivered by experienced, certified instructors
Live online, classroom and self-paced formats to fit your schedule
ISO 9001:2015 and ISO 27001:2022 certified training provider
Structured courseware, practice questions and exam preparation support
Authorised partner of leading bodies including AXELOS and PeopleCert
Dedicated learner support before, during and after training
Customised corporate training for teams across Vietnam and the region
Trusted by professionals and organisations across multiple industries

Flexible Learning Modes

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in Vietnam

Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL 4 Foundation Training Location in Vietnam

Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam

ITIL 4 Foundation Training Location in Vietnam

Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam

Corporate ITIL 4 Foundation Training in Vietnam

For Your Team

Suitable for small, medium and large IT and service teams
Customised schedules aligned to your team's availability
Flexible delivery through onsite, offsite, live virtual or hybrid formats
Experienced, accredited trainers with real ITSM expertise
Role-based and industry-relevant examples for better application
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Vietnam and the region

Enquire with us now

Drop us a query and our learning consultant will reach out to you shortly

Request Training Details

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We also deliver ITIL 4 Foundation Certification Training across multiple cities in Vietnam

ITIL 4 Foundation training for individuals and teams. Select a city in Vietnam to view upcoming dates, formats and pricing.

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Foundation

ITIL 4 Foundation Training in Vietnam

Frequently Asked Questions

Here's everything you may ask...

ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, owned by AXELOS and examined by PeopleCert. It introduces modern IT service management and the ITIL 4 Service Value System, and suits both IT and business professionals at any career stage.

ITIL 4 Foundation Certification Training in Vietnam

What Is the ITIL 4 Foundation Certification?

What's Included in Your ITIL 4 Foundation Training

Key Highlights

ITIL 4 Foundation Certification Eligibility in Vietnam

What You Gain from Getting ITIL Certified

ITIL 4 Foundation Exam Format in VietnamWhat to expect on exam day

ITIL 4 Foundation Certification Cost in Vietnam

Who Should Take ITIL 4 Foundation Certification Training in Vietnam?

Where ITSM Skills Take You in Vietnam

SECTORS HIRING

GROWTH TRENDS

ITSM Demand Drivers Shaping Vietnam's IT Market

Cloud and Core Banking Modernisation

Near-Shore Outsourcing Growth

Digital Government Services at Scale

Service Quality and Standardisation Gap

Structured ITSM Talent Shortage

AI and Automation in IT Operations

Where You Stand Today

Your ITIL 4 Foundation Transformation

How to Get ITIL 4 Founfdation Certified in Vietnam

Enrol in the 2-Day ITIL 4 Foundation Course

Complete the Accredited Training

Prepare with Practice Resources

Sit the ITIL 4 Foundation Exam

Earn Your ITIL 4 Foundation Certificate

Maintain and Progress Your Certification

Module 2: The Four Dimensions of Service Management

Module 3: The ITIL Service Value System (SVS)

Module 4: The Seven Guiding Principles

Module 5: The Service Value Chain

Module 6: ITIL Practices Overview

Module 7: Key ITIL Practices in Detail

Course Curriculum

Module 1: Service Management Key Concepts

The ITSM Skills You Will Build

Service Management Fundamentals

The ITIL 4 Service Value System

The Seven Guiding Principles

The Service Value Chain

Key ITIL Management Practices

Continual Improvement and Metrics

ITIL 4 Foundation Training Modes

ITIL 4 Foundation Classroom Training

ITIL 4 Foundation Corporate Group Training

ITIL 4 Foundation Focused 1-to-1 Training

ITIL 4 Foundation Live Virtual Training

Why Choose Invensis in Vietnam

ITIL 4 Foundation Training Locations in Vietnam

Corporate ITIL 4 Foundation Training in Vietnam

Enquire with us now

Request Training Details

We also deliver ITIL 4 Foundation Certification Training across multiple cities in Vietnam

Explore Our Other Course Categories

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Frequently Asked Questions

What is the ITIL 4 Foundation certification?

Who should take ITIL 4 Foundation training in Vietnam?

Is ITIL 4 Foundation worth it for my career?

Is the certification recognised in Vietnam?

How long is the ITIL 4 Foundation certification valid?