Module 2: The Four Dimensions of Service Management
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes; external influencing factors (PESTLE)
ITIL 4 Foundation Certification Training in Ho Chi Minh City
Walk Out Certified
Build modern IT service management skills with AXELOS and PeopleCert aligned ITIL 4 training in Ho Chi Minh City. Delivered by an experienced ITIL 4 Foundation training company, this programme helps IT and business professionals master the ITIL 4 Service Value System, guiding principles and core practices, and prepare for the ITIL 4 Foundation exam, in flexible live virtual, classroom and corporate formats that fit working schedules.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
26.9K+ already enrolled
4.6 (2490+ Reviews)
100% Money-back Guarantee*
Want to Train Your Team?
Starts from
USD 1275
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
What Is ITIL 4 Foundation Certification?
Your Entry Route into IT Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ho Chi Minh City, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.
Next: What's Included
What's Included in Your ITIL 4 Foundation Training
2 days of PeopleCert-accredited training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL 4 Foundation Digital Courseware
Guiding Principles, Continual Improvement Model and key ITIL practices
Practice questions, full-length mock exams and exam simulator access
PeopleCert ITIL 4 Foundation exam voucher
ITIL 4 Foundation certificate valid for 3 years and digital badge on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
Next: Course Highlights
Key Highlights
of the ITIL 4 Foundation Certification Training Course
Next: Eligibility Criteria
ITIL 4 Foundation Certification Eligibility in Ho Chi Minh City
Do You Qualify for the ITIL 4 Foundation Exam?
Next: Benefits
What You Gain from ITIL 4 Foundation
Value for Professionals and Teams
For Individuals
ITIL 4 Foundation training helps IT and business professionals understand how modern service management creates value, and prepares them for the ITIL 4 Foundation exam. The course suits service desk agents, support and operations staff, analysts and anyone entering ITSM roles. Whether you are formalising on-the-job experience, switching into IT service management, or supporting services in software, fintech or outsourcing, the training builds practical, in-demand capability.
If you want a globally recognised first step into IT service management, ITIL 4 Foundation is a clear, accessible route. You gain framework knowledge, exam preparation and a credential that employers across Vietnam and beyond value.
- Validates your grasp of modern IT service management and lifts professional credibility
- Opens roles in service desk, IT support, operations and ITSM coordination
- Builds a shared service management language used across global delivery centres
- Strengthens skills in incident, problem, change enablement and service level management
- Earns a globally recognised, portable credential backed by AXELOS and PeopleCert
- Prepares you for higher ITIL 4 qualifications and faster career progression
- Helps you apply the guiding principles to real service improvement at work
For Organizations
ITIL 4 group training helps organisations raise service quality by equipping IT and support teams with a shared, structured approach to service management. The training can be delivered for service desks, operations teams or whole IT departments. For organisations looking to connect IT services to business value and reduce service disruption, this training provides a scalable, flexible solution.
If your teams handle incidents, changes and service requests in different ways, ITIL 4 group training creates one common method. Staff gain a standardised approach to keeping services reliable and continually improving.
- Builds a common service management language across IT and support teams
- Improves incident, problem and change handling to reduce downtime
- Aligns IT services with business outcomes and customer value
- Supports consistent ITSM practice across departments and delivery centres
- Enables tailored group training mapped to your service operations
- Strengthens service quality, SLAs and continual improvement
- Develops in-house ITIL capability and supports staff retention
- Provides flexible delivery for onsite and distributed teams
Next: Exam Format
ITIL 4 Foundation Exam Format in Ho Chi Minh CityWhat to expect on exam day
The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.
Next: Certification Cost
ITIL 4 Foundation Certification Cost in Ho Chi Minh City
Next: Who Can Take
Who Should Take ITIL 4 Foundation Certification Training in Ho Chi Minh City?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Where ITIL 4 Skills Lead in Ho Chi Minh City
And Why It's in Demand
ITIL 4 Foundation has become a practical marker of service management capability across Ho Chi Minh City, valued by IT outsourcing firms, banks, fintechs and global delivery centres that run large, always-on services. As Vietnam's IT services market grows and digital transformation accelerates, employers want staff who can keep services reliable and continually improving. Demand spans service desk, support, operations and ITSM coordination roles, and here is what the market is telling us right now.
Designation
ITIL 4 Foundation Certified Professionals in Ho Chi Minh City : Salary Insights and Trends
Hiring Companies in Ho Chi Minh City
₫168000KMin
₫240000KAverage
₫360000KMax
ITviec · Glassdoor (Vietnam) 2026
FPT SoftwareTMA SolutionsNashTechKMS Technology
Source: FPT Software · TMA Solutions · NashTech · KMS Technology
Market Forces Driving ITIL 4 Demand in Ho Chi Minh City
ITIL 4 Foundation is more than a credential. It is a practical first step into modern service management. Join professionals in Ho Chi Minh City who keep services reliable and improving. Start your journey today.
Your Ho Chi Minh City Career TransformationWhere You Stand Today,
And Where ITIL 4 Foundation Takes You
Vietnam's IT services market is expanding with digital transformation, near-shore outsourcing and digital banking, and employers increasingly separate professionals who manage services well from the rest. Here is which side of that line you want to be on.
Sources: ITviec, Glassdoor, SalaryExpert, Michael Page (Vietnam) 2025-2026.
How to Get ITIL 4 Founfdation Certified in Ho Chi Minh City
Step-by-Step Certification Process
The ITIL 4 Foundation certification path in Ho Chi Minh City is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
Module 3: The ITIL Service Value System (SVS)
- Overview and purpose of the service value system
- How the SVS components fit together
- Opportunity, demand, and value
- Governance and continual improvement in the SVS
Module 4: The Seven Guiding Principles
- Focus on value; start where you are
- Progress iteratively with feedback; collaborate and promote visibility
- Think and work holistically; keep it simple and practical
- Optimize and automate; applying the principles together
Module 5: The Service Value Chain
- Purpose of the service value chain
- The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
- How value chain activities combine into value streams
- Connecting the value chain to ITIL practices
Module 6: ITIL Practices Overview
- General management, service management, and technical management practices
- Purpose of the 34 ITIL practices
- How practices support value chain activities
- Continual improvement as a practice and a model
Module 7: Key ITIL Practices in Detail
- Incident management, problem management, and service desk
- Change enablement, service request management, and service level management
- Information security management, relationship management, and supplier management
- ITIL 4 Foundation exam preparation and the PeopleCert exam
Course Curriculum
of the ITIL 4 Foundation Certification Training
The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.
100% Secure and Safe download
Module 1: Service Management Key Concepts
- Value, value co-creation, and value streams
- Organisations, service providers, consumers, and stakeholders
- Products and services; service offerings and service relationships
- Outcomes, costs, risks, utility, and warranty
Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.
100% Secure and Safe download
Skills You Will Build in ITIL 4 Foundation
Practical ITSM Capability You Can Apply
ITIL 4 Foundation training gives you a practical grasp of modern IT service management. By the end of the programme you can describe how services create value and apply the core ITIL 4 concepts to everyday service work.
Service Management Fundamentals
Learn what you will gain in ITIL 4 Foundation from the start: how to define a service, explain utility and warranty, and describe how value is co-created between providers and customers.
The ITIL 4 Service Value System
Understand how the components of the Service Value System and the six service value chain activities work together to create value from demand through to delivery.
The Seven Guiding Principles
Apply principles such as focus on value, start where you are, and keep it simple and practical to guide real service improvement decisions at work.
Four Dimensions of Service Management
Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.
Key ITIL Management Practices
Get to grips with practices including incident management, problem management, change enablement, the service desk and service level management.
Continual Improvement and Metrics
Use the continual improvement model, service level agreements, KPIs and critical success factors to measure performance and keep services improving.
ITIL 4 Foundation Training Modes
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.
ITIL 4 Foundation Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
ITIL 4 Foundation Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised team learning initiatives. Training can be tailored to business objectives, team roles, and organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
ITIL 4 Foundation Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
ITIL 4 Foundation Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1275
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Loading schedules…
Why Train with Invensis Learning
For ITIL 4 Foundation Certification Training in Ho Chi Minh City
Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations in Ho Chi Minh City who want to build service management capability and prepare for the ITIL 4 Foundation exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Ho Chi Minh City, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.
- Accredited training aligned to AXELOS and PeopleCert ITIL 4 standards
- Experienced, certified ITSM trainers with real-world delivery experience
- Flexible live virtual, classroom and self-paced learning formats
- ISO 9001:2015 and ISO 27001:2022 certified training operations
- Comprehensive courseware, practice tests and exam simulators
- Dedicated learner support before, during and after training
- Corporate and group training tailored to your service operations
- Trusted by professionals and organisations across 100+ countries
5000+
Accredited Trainers Globally
4.7/5
Rated by Learners Worldwide
500+
Corporate Clients
15+
Years of Training Excellence
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
ITIL 4 Foundation Training Locations in Ho Chi Minh City
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL 4 Foundation Training Location in Ho Chi Minh City
Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam
ITIL 4 Foundation Training Location in Ho Chi Minh City
InterContinental Saigon, Ho Chi Minh City
Team Training for Your Organisation
In Ho Chi Minh City
- Suitable for small, medium and large IT and support teams
- Customised schedules aligned to your service operations
- Onsite, live virtual or hybrid delivery across Ho Chi Minh City
- Certified ITSM trainers with real-world service management experience
- Role-based examples mapped to your tools and services
- Dedicated coordination and progress reporting for group training
- Scalable delivery for local and regional teams
Trusted by Leading Enterprises in Vietnam
FPT SoftwareTMA SolutionsNashTechKMS TechnologyTechcombankVPBank
Enquire with us now
Drop us a query and our learning consultant will reach out to you shortly
Request Training Details
Fill out this form and we will respond quickly.
What Our Learners Say About Us
"The course was delivered at very high professional level. With Clear explanation of even most complex topics. The instructor was knowledgeable, patient, and always ready to support and answer questions and genuinely appreciated me as engaged participant. I'm satisfied with the training and would highly recommend it to anyone looking to gain practical high quality knowledge. "
"I loved the course! The instructor was great—they pointed out essential details I should pay attention to and shared some valuable notes that will definitely help me with the upcoming exam."
"Great instructor lots of really good examples & ties back to our business "
"Respective communication, steady pace of the class, not too fast but as well not too slow. A lot of space for open discussions and questionings. its not 5/5 because I believe the sessions consist of too much information for such short time. It could be organized in 1 more day, with less information per day, to have a better understanding."
"Applied to real life examples well and feel comfortable with the material"
"The trainer was well-versed with the ITIL Foundation course structure. This course has helped me to understand the concepts and fundamentals of ITIL Foundation Service Lifecycle. The training was well-organized and the trainer was approachable. There were ample examples, detailed case studies and practice tests in the classroom training that prepared me to clear my ITIL Foundation Certification exam in the first attempt."
MS Rajesh
(4.0/5)
"As a Software Professional, my experience with Invensis Learning's ITIL 4 Foundation Certification Course has been transformative. The course content was meticulously structured, making complex concepts accessible and engaging. The trainers were knowledgeable and responsive, fostering a collaborative learning environment. I now feel equipped to implement ITIL practices in my organization effectively. I highly recommend Invensis Learning for anyone seeking to enhance their ITIL expertise! - Tobias Hofmann."
Tobias Hofmann
(5.0/5)
"The Info section on Invensis Learning website is what I exactly wanted. Thanks for putting all the information in one place."
4.7
Ratings
230K+
Happy Learners
100+
Locations Worldwide
99%
Training Satisfaction
We also deliver ITIL 4 Foundation Certification Training across multiple cities in Vietnam
ITIL 4 Foundation training for individuals and teams. Select a city in Vietnam to view upcoming dates, formats and pricing.
ITIL 4 Foundation Training Course in Binh DuongITIL 4 Foundation Training Course in Can ThoITIL 4 Foundation Training Course in Hai PhongITIL 4 Foundation Training Course in Hanoi
Other Related Courses
Frequently Asked Questions
Here's everything you may ask...
ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, examined by PeopleCert. It introduces the ITIL 4 Service Value System, guiding principles, four dimensions and core practices for creating, delivering and improving modern IT services.