Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation Certification?Your Entry Route into IT Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 service management framework from AXELOS, now owned and examined by PeopleCert. ITIL 4 Foundation certification training in Ho Chi Minh City gives IT and business professionals a clear, end-to-end view of how modern, tech-enabled services are created, delivered and continually improved. Built around the ITIL 4 Service Value System, the seven guiding principles, the four dimensions of service management and the 34 management practices, the course turns service management theory into practical know-how. It suits service desk staff, IT operations and support engineers, project and business analysts, and anyone moving into ITSM roles across the city's fast-growing technology and outsourcing sector. With Vietnam's IT services market expanding and global delivery centres scaling in Ho Chi Minh City, employers increasingly want staff who speak a common service management language. Earn a globally recognised credential and start your ITIL 4 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ho Chi Minh City, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation Certification?Your Entry Route into IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ho Chi Minh City, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in Ho Chi Minh CityDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from ITIL 4 FoundationValue for Professionals and Teams

    ITIL 4 Foundation Exam Format in Ho Chi Minh CityWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Ho Chi Minh City

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Skills Lead in Ho Chi Minh CityAnd Why It's in Demand

    ITIL 4 Foundation has become a practical marker of service management capability across Ho Chi Minh City, valued by IT outsourcing firms, banks, fintechs and global delivery centres that run large, always-on services. As Vietnam's IT services market grows and digital transformation accelerates, employers want staff who can keep services reliable and continually improving. Demand spans service desk, support, operations and ITSM coordination roles, and here is what the market is telling us right now.

    Market Forces Driving ITIL 4 Demand in Ho Chi Minh City

    ITIL 4 Foundation is more than a credential. It is a practical first step into modern service management. Join professionals in Ho Chi Minh City who keep services reliable and improving. Start your journey today.

    Your Ho Chi Minh City Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Foundation Takes You

    Vietnam's IT services market is expanding with digital transformation, near-shore outsourcing and digital banking, and employers increasingly separate professionals who manage services well from the rest. Here is which side of that line you want to be on.

    Sources: ITviec, Glassdoor, SalaryExpert, Michael Page (Vietnam) 2025-2026.

    How to Get ITIL 4 Founfdation Certified in Ho Chi Minh CityStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Ho Chi Minh City is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 4 FoundationPractical ITSM Capability You Can Apply

    ITIL 4 Foundation training gives you a practical grasp of modern IT service management. By the end of the programme you can describe how services create value and apply the core ITIL 4 concepts to everyday service work.

    Service Management Fundamentals

    Learn what you will gain in ITIL 4 Foundation from the start: how to define a service, explain utility and warranty, and describe how value is co-created between providers and customers.

    The ITIL 4 Service Value System

    Understand how the components of the Service Value System and the six service value chain activities work together to create value from demand through to delivery.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to guide real service improvement decisions at work.

    Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    Key ITIL Management Practices

    Get to grips with practices including incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, KPIs and critical success factors to measure performance and keep services improving.

    Who Should TakeITIL 4 Foundation Certification Training in Ho Chi Minh City?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1125

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1125

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis LearningFor ITIL 4 Foundation Certification Training in Ho Chi Minh City

    Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations in Ho Chi Minh City who want to build service management capability and prepare for the ITIL 4 Foundation exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Ho Chi Minh City, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to AXELOS and PeopleCert ITIL 4 standards
    • Experienced, certified ITSM trainers with real-world delivery experience
    • Flexible live virtual, classroom and self-paced learning formats
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Comprehensive courseware, practice tests and exam simulators
    • Dedicated learner support before, during and after training
    • Corporate and group training tailored to your service operations
    • Trusted by professionals and organisations across 100+ countries

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in Ho Chi Minh CityInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Ho Chi Minh City

    Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam

    ITIL 4 Foundation Training Location in Ho Chi Minh City

    InterContinental Saigon, Ho Chi Minh City

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    Team Training for Your OrganisationIn Ho Chi Minh City

    • Suitable for small, medium and large IT and support teams
    • Customised schedules aligned to your service operations
    • Onsite, live virtual or hybrid delivery across Ho Chi Minh City
    • Certified ITSM trainers with real-world service management experience
    • Role-based examples mapped to your tools and services
    • Dedicated coordination and progress reporting for group training
    • Scalable delivery for local and regional teams

    Trusted by Leading Organisations

    FPT SoftwareTMA SolutionsNashTechKMS TechnologyTechcombankVPBank

    What Our Learners Say

    Cleared the Exam on My First Attempt

    "The course finally connected the daily work on our service desk to a proper framework. The guiding principles and incident and problem management topics were easy to apply the next week, and I passed the exam on my first attempt."

    Nguyen Minh Anh

    Service Desk Analyst

    0/0

    Practical and Very Well Explained

    "As an IT support engineer, the Service Value System made a lot of confusing processes click into place. The trainer used real examples from outsourcing work in Ho Chi Minh City, which made the concepts practical rather than theoretical."

    Tran Quoc Bao

    IT Support Engineer

    0/0

    A Smooth Switch into ITSM

    "I moved from business analysis into an ITSM role and needed the vocabulary fast. The mock exams and clear notes helped me prepare around a full-time job, and I feel confident discussing SLAs and continual improvement now."

    Le Thi Thu Ha

    ITSM Coordinator

    0/0

    One Language Across the Team

    "We trained our operations team so everyone shared one approach to incidents and changes. Handovers improved and repeat issues dropped. The live virtual format fit our shift patterns without disrupting service."

    Pham Van Hung

    IT Operations Lead, Fintech Sector

    0/0

    Tailored, Credible Corporate Training

    "Invensis Learning tailored the sessions to our delivery centre and used examples from our own services. The trainers were credible and responsive, and our staff applied the practices to client work almost immediately."

    Vo Thi Lan

    Learning and Development Manager, IT Outsourcing

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, examined by PeopleCert. It introduces the ITIL 4 Service Value System, guiding principles, four dimensions and core practices for creating, delivering and improving modern IT services.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, examined by PeopleCert. It introduces the ITIL 4 Service Value System, guiding principles, four dimensions and core practices for creating, delivering and improving modern IT services.

    Who should take ITIL 4 Foundation training in Ho Chi Minh City?

    The course suits service desk and support staff, IT operations engineers, project and business analysts, and anyone moving into IT service management roles. There are no prerequisites, so it is open to both IT and business professionals at any career stage.

    Is ITIL 4 Foundation recognised by employers in Vietnam?

    Yes. ITIL 4 is a globally recognised service management framework valued across Vietnam's IT outsourcing firms, banks, fintechs and global delivery centres, as well as by employers worldwide. The credential signals a common, structured approach to running services.

    Is the ITIL 4 Foundation certification worth it?

    Yes. ITIL 4 Foundation gives you a recognised first step into IT service management and the vocabulary employers expect for service desk, support, operations and ITSM roles. In Ho Chi Minh City, service delivery and ITSM lead roles command strong salary bands. Talk to a learning advisor to plan your path.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification before the period ends.

    Pricing

    How much does ITIL 4 Foundation training cost in Ho Chi Minh City?

    Training fees vary by format and schedule, so the price is available on request. The fee typically covers courseware, practice tests and trainer-led sessions, while the PeopleCert exam fee is billed separately. Request a quote for current pricing.

    What is included in the ITIL 4 Foundation course fee?

    The training fee usually includes accredited courseware, instructor-led sessions, practice questions, mock exams, an exam simulator, downloadable resources and learner support. Exact inclusions depend on the format you choose. Ask a learning advisor for details.

    Is the exam fee included in the training price?

    This depends on the package. Some bundles include the PeopleCert exam voucher while others quote training and exam separately. The exam is purchased and delivered through PeopleCert. Confirm what your chosen package includes when you request a quote.

    Do you offer group or corporate discounts for ITIL 4 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, support and operations teams. Contact us for a tailored quote for your organisation in Ho Chi Minh City.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice test of 40 questions to be completed in 60 minutes. There are no prerequisites to sit it, and the exam is based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert.

    What is the passing score for the ITIL 4 Foundation exam?

    You need 65% to pass, which is 26 correct answers out of the 40 questions. There is no negative marking, so it is worth attempting every question.

    Are there any prerequisites for the ITIL 4 Foundation exam?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. Attending an accredited training course is recommended to prepare effectively, but it is not mandatory.

    How is the ITIL 4 Foundation exam delivered?

    The exam is delivered by PeopleCert, either through online proctoring available 24/7 or at an authorised test centre. You can sit it from home or office in Ho Chi Minh City with a stable internet connection.

    What happens if I do not pass on the first attempt?

    You can resit the exam by booking another attempt through PeopleCert. Our training includes mock exams and revision support to help you prepare thoroughly, and selected plans offer a retake option. Ask about exam support when you enrol.

    Course Content

    What topics does the ITIL 4 Foundation course cover?

    The course covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, SLAs and key metrics.

    Can a beginner take this course without prior experience?

    Yes. ITIL 4 Foundation is designed as an introduction, so no prior ITIL or ITSM knowledge is required. The trainer builds concepts from the ground up with practical examples, making it suitable for newcomers to service management.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, full-length mock exams and topic-wise quizzes that mirror the real exam style, helping you identify weak areas and build readiness before exam day.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and management practices as tested in the exam.

    What materials and support do I receive?

    You receive accredited courseware, reference guides, practice questions, mock exams, an exam simulator and post-training support. Live virtual and classroom learners also get trainer-led sessions and Q and A throughout the course.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start the training?

    New batches run regularly for live virtual and classroom learners, and self-paced e-learning lets you begin straight away. See upcoming schedules or talk to an advisor to find the next available start date in your time zone.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a Flexi Pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.