Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Who Can Take

    What Is the ITIL (Version 5) Foundation Bridge?

    Your Fast Route to the Current Standard

    ITIL (Version 5) Foundation Bridge course badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ho Chi Minh City, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What's Included in Your ITIL V5 Foundation Bridge Training

    • 8 hours of instructor-led training

    • 8 PDUs on completion of the training

    • Official PeopleCert ITIL V5 Foundation Bridge Digital Courseware

    • Practice questions, mock assessments and revision materials

    • PeopleCert ITIL V5 Foundation Bridge exam voucher

    • Retake the training within 2 months at no additional cost

    • Recordings of all training sessions.

    Key Highlights

    of the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in Ho Chi Minh City

    Do You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why Refreshing Your Credential to ITIL 5 Pays Off

    Value for You and Your Team

    ITIL V5 Foundation Exam Format in Ho Chi Minh CityWhat to expect on exam day

    The ITIL Foundation Bridge (Version 5) exam tests only what is new and changed in ITIL (Version 5) relative to ITIL 4. Existing ITIL 4 knowledge is assumed as the baseline and is not re-tested. The exam covers the five topic areas PeopleCert publishes for the Bridge: key enhancements in ITIL (Version 5), digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL (Version 5) in practice. Through a combination of multiple-choice questions, candidates are tested on their understanding of the differences between ITIL 4 and ITIL (Version 5).

    ITIL V5 Foundation Bridge Certification Cost in Ho Chi Minh City

    Who Should Take ITIL V5 Foundation Bridge Certification Training in Ho Chi Minh City?

    • IT Service Manager

    • ITSM Practitioner

    • Service Desk Lead

    • IT Operations Manager

    • Incident / Problem Manager

    • Change Manager

    • IT Project Manager

    • ITIL-certified Professional

    Your ITIL 5 Career Path in Ho Chi Minh City

    Roles, Demand and Pay

    ITIL is the most widely adopted service management framework, and as Version 5 becomes the current standard, employers across Ho Chi Minh City value professionals who keep their credential up to date. Demand sits with banks, IT outsourcing firms, telecoms and global delivery centres modernising around cloud and AI. From service desk lead to head of IT service management, here is what the local market is telling us right now.

    Market Forces Driving Demand for ITIL 5 Skills in Ho Chi Minh City

    The ITIL 5 Bridge is the efficient way to keep your service management credential current. Join professionals in Ho Chi Minh City who are transitioning to Version 5 and leading modern digital service delivery. Start your journey today.

    Your Ho Chi Minh City Career Transformation

    From ITIL 4 Today to ITIL 5 Ready

    See What Changes for Your Career

    Vietnam's service management market is modernising fast around digital banking, cloud and AI, and employers increasingly separate professionals with current credentials from the rest. Here is which side of that line the Bridge puts you on.

    Sources: ITviec, Michael Page, Glassdoor (Vietnam) 2025-2026.

    How to Get ITIL V5 Foundation Bridge Certified in Ho Chi Minh City

    Step-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Ho Chi Minh City is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organisations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organisational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organisational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculum

    of the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from the ITIL 5 Bridge

    What Changes in Version 5

    The ITIL 5 Bridge builds on your existing ITIL 4 knowledge and focuses only on what is new and updated in Version 5. By the end you can apply the ITIL Value System, product and service lifecycle and updated practices at work.

    Understand the Key ITIL 5 Enhancements

    Skills covered in the ITIL 5 Bridge start with what has changed since ITIL 4. Identify which concepts are entirely new, such as the product and service lifecycle and value stream management, and which are refined updates like the ITIL Value System and guiding principles.

    Manage Digital Products and Services

    Apply the ITIL 5 digital product and service management approach across the Discovery, Design, Build, Operation, and Delivery and Support lifecycle in modern cloud and AI-enabled environments.

    Use Updated ITIL 5 Language Confidently

    Communicate clearly with teams, partners and stakeholders using Version 5's new and redefined terminology, so everyone works from the same up-to-date service management vocabulary.

    Drive Enhanced Value Co-Creation

    Extend value creation across the full stakeholder ecosystem, linking strategy to delivery and measurable outcomes, with new emphasis on experience and sustainability.

    Map and Manage Value Streams

    Use value stream mapping and management, a dedicated ITIL 5 discipline, to visualise work, remove bottlenecks and improve flow across your service delivery.

    Apply ITIL 5 in Daily Practice

    Integrate Version 5 enhancements into your existing ways of working to improve collaboration, service performance and results, without discarding what already works.

    ITIL V5 Foundation Bridge Certification Training Modes

    for Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organisations looking to upgrade employee knowledge to the latest ITIL framework, standardise service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customised to organisational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organisations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customised coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 445

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Bridge

    Trusted by ITSM Professionals

    Invensis Learning is a PeopleCert Accredited Training Organization delivering the ITIL 5 Foundation Bridge as an aligned, one-day programme. As a trusted ITIL (Version 5) Foundation Bridge training company in Ho Chi Minh City, we combine accredited trainers, focused courseware and exam-oriented practice to help you update your credential to Version 5 with confidence. Whether you enrol as an individual or arrange training for your team in Ho Chi Minh City, we provide a professional learning experience built around practical understanding and real-world application.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Bridge courseware
    • Experienced, PeopleCert-accredited trainers with real ITSM experience
    • Focused one-day format covering only what is new in Version 5
    • Live virtual, classroom and corporate delivery to fit working schedules
    • ITIL 5 Bridge practice questions and mock exam for first-attempt readiness
    • Case studies illustrating the key ITIL 5 changes for ITIL 4 holders
    • Dedicated learner support before, during and after training
    • Trusted by professionals and teams across Vietnam and worldwide

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in Ho Chi Minh City

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Ho Chi Minh City

    Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam

    ITIL V5 Foundation Bridge Training Location in Ho Chi Minh City

    InterContinental Saigon, Ho Chi Minh City

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    ITIL 5 Bridge Training for Teams

    Upskill Your ITSM Function

    • Transition entire ITIL 4 teams to ITIL 5 in one training day per person
    • Customised schedules aligned to your team's availability
    • Live virtual, onsite or blended delivery for teams in Ho Chi Minh City
    • PeopleCert-accredited trainers with real service management experience
    • Role-based ITIL 5 examples for service desk and delivery teams
    • Dedicated coordination and support for group training
    • Scalable delivery for teams across Vietnam and global locations

    Trusted by Leading Enterprises in Vietnam

    FPT SoftwareTMA SolutionsKMS TechnologyBoschVNGTechcombank

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    What Our Learners Say About Us

    "It was a pleasur working and learning from Pritesh Shah. He managed to pick up where I was standing and helped me understand from the ground on. I am very greatful he managed to help me in that way. It is absolutely worth the money."

    Kaltrina

    (5.0/5)

    SwitzerlandTrustpilot

    "One of the standout experience of training was the structured and comprehensive nature of the program.The training covered all essential aspects. The trainer was always willing to answer. I received helped me refine my skills and understand best practices."

    Asha Kohli

    (5.0/5)

    GermanyTrustpilot

    "It was a great time!"

    naomi bansode

    (5.0/5)

    "It was good experience "

    muaiqqib Deshmukh

    (5.0/5)

    Saudi ArabiaTrustpilot

    "very customer focused agile way of training. Knowledgable , well prepared and customer focused trainer( Pritesh)"

    Zsuzsanna Schnábl

    (4.0/5)

    "Applied to real life examples well and feel comfortable with the material"

    Jared Foley

    (5.0/5)

    United StatesTrustpilot

    "The course was delivered very well by Vivek. The one 2 one format really helped."

    Ben

    (5.0/5)

    United KingdomTrustpilot

    "Useful content, great learning experience!"

    Noel

    (4.0/5)



    Trustpilot

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    Ratings

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    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities in Vietnam

    ITIL (Version 5) Foundation Bridge training for individuals and teams. Select a city in Vietnam to view upcoming dates, formats and pricing.

    ITIL (Version 5) Foundation Bridge Training Course in Binh DuongITIL (Version 5) Foundation Bridge Training Course in Can ThoITIL (Version 5) Foundation Bridge Training Course in Hai PhongITIL (Version 5) Foundation Bridge Training Course in Hanoi

    Frequently Asked Questions

    Here's everything you may ask...

    The ITIL 5 Foundation Bridge is an accredited qualification from AXELOS and PeopleCert for professionals who already hold any ITIL 4 certification and want to update their knowledge and credential to ITIL 5. It focuses only on what is new and changed in Version 5, so you transition efficiently without repeating ITIL 4 content.