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Build modern IT service management skills with instructor-led ITIL 5 (Version 5.0) training in Ho Chi Minh City. This live virtual and classroom programme prepares IT and digital professionals to master the ITIL Value System, the product and service lifecycle and value co-creation, and to pass the AXELOS and PeopleCert Foundation exam with confidence.
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16
Hours
16
PDUs
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ho Chi Minh City, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills, Recognition and Career Growth
For Individuals
ITIL 5 Foundation training helps professionals build current service management capability and prepare for the Foundation exam. The programme suits service desk analysts, IT operations staff, developers, product owners and business professionals who work with digital service teams. Whether you are new to ITIL or updating older ITIL knowledge, this training gives you the modern framework, terminology and practices that Ho Chi Minh City employers now expect.
If you want to prove modern service management skills with a globally recognised credential, ITIL 5 Foundation is a clear first step. You gain a shared vocabulary, practical understanding and a supported path from learning to certification that employers value across sectors.
For Organizations
ITIL 5 group training helps organisations build consistent service management capability by equipping IT and delivery teams with a shared, current framework. The training can be delivered for service desks, operations teams or whole IT functions. For organisations that want to raise service quality and connect delivery to customer value, this training provides a scalable, flexible solution.
If your teams work in silos with inconsistent practices, ITIL 5 group training creates a shared service management language. Teams gain a standardised approach to the lifecycle, guiding principles and continual improvement that lifts reliability and outcomes.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Pay
ITIL 5 Foundation is fast becoming a baseline credential for IT service management roles across Ho Chi Minh City, valued by outsourcing firms, delivery centres, banks, telecoms and product companies that run large digital service operations. As the city's IT services market approaches USD 2.63 billion and multinationals open delivery centres here, employers want service management talent fluent in the current framework. Demand spans service desk analyst, incident and problem manager, service delivery manager and IT manager roles, and here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Ho Chi Minh City : Salary Insights and Trends
Hiring Companies in Ho Chi Minh City
PayScale · Glassdoor (Ho Chi Minh City) 2026
Source: FPT Software · TMA Solutions · VNPT · Bosch
ITIL 5 Foundation is more than a certificate. It is a career step for service management professionals in Ho Chi Minh City. Build current, in-demand skills and get certified. Start your journey today.
Your Ho Chi Minh City Career TransformationHo Chi Minh City's IT and digital services market is expanding fast, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.
Sources: Glassdoor, SalaryExpert (Ho Chi Minh City) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Ho Chi Minh City is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Across the Nine ITIL 5 Topic Areas
In ITIL 5 Foundation training you will learn the core concepts of digital product and service management and how to apply the ITIL framework in practice. By the end of the programme you can describe the ITIL Value System, the product and service lifecycle and the guiding principles with confidence, ready for the Foundation exam and real service work.
Understand what sets digital products and services apart, how value is created, and how products are managed across their lifecycle in modern IT environments.
Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.
Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach.
Grasp how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.
Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL to real digital environments.
Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they create value together.
Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams.
Apply the continual improvement model and value stream mapping to improve flow, visibility and outcomes across digital products and services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1275
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For Your ITIL 5 Foundation Certification Training in Ho Chi Minh City?
As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers ITIL 5 Foundation training in Ho Chi Minh City for professionals and teams who want to master modern IT service management and pass the AXELOS and PeopleCert Foundation exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, official aligned courseware, flexible delivery and hands-on practice. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and exam success.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Ho Chi Minh City
Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam
ITIL Version 5 Foundation Training Location in Ho Chi Minh City
InterContinental Saigon, Ho Chi Minh City
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Trusted by Leading Enterprises in Vietnam
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"Fundamentals session was good. I would prefer a more fast pace."
"Great experience, Sathish is a very thorough instructor."
"The course is very well organized into four days and content is presented in a way that is easy to digest. Thanks."
"Respective communication, steady pace of the class, not too fast but as well not too slow. A lot of space for open discussions and questionings. its not 5/5 because I believe the sessions consist of too much information for such short time. It could be organized in 1 more day, with less information per day, to have a better understanding."
"The organisation was very good. The team activity in the warehouse was productive. In the evening we had a great experience."
"Well structured training. Liked the Part which had Agile as dedicated slide and linkages later by Trainer - Mr. Pritesh Shah. With lot of Examples at each stage. "
"It's a good learning experience with Pritesh! He spent time to help me going through both 7th and 8th edition and giving exam tips. Appreciate it!"
"your Sales Rep Kevin was very pushy to sign up but when we finally did we had no support - no confirmation of booking, and constant reminders to pay even when we already had. The training itself was good, the trainer was great although she had her camera off the entire training. "
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Vietnam to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation (Version 5.0) is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and continually improve value.