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Build modern IT service management skills with instructor-led ITIL 5 (Version 5.0) training in Ho Chi Minh City. This live virtual and classroom programme prepares IT and digital professionals to master the ITIL Value System, the product and service lifecycle and value co-creation, and to pass the AXELOS and PeopleCert Foundation exam with confidence.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
7 enrolled this week
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Starts from
USD 1275
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ho Chi Minh City, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps professionals build current service management capability and prepare for the Foundation exam. The programme suits service desk analysts, IT operations staff, developers, product owners and business professionals who work with digital service teams. Whether you are new to ITIL or updating older ITIL knowledge, this training gives you the modern framework, terminology and practices that Ho Chi Minh City employers now expect.
If you want to prove modern service management skills with a globally recognised credential, ITIL 5 Foundation is a clear first step. You gain a shared vocabulary, practical understanding and a supported path from learning to certification that employers value across sectors.
For Organizations
ITIL 5 group training helps organisations build consistent service management capability by equipping IT and delivery teams with a shared, current framework. The training can be delivered for service desks, operations teams or whole IT functions. For organisations that want to raise service quality and connect delivery to customer value, this training provides a scalable, flexible solution.
If your teams work in silos with inconsistent practices, ITIL 5 group training creates a shared service management language. Teams gain a standardised approach to the lifecycle, guiding principles and continual improvement that lifts reliability and outcomes.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation is fast becoming a baseline credential for IT service management roles across Ho Chi Minh City, valued by outsourcing firms, delivery centres, banks, telecoms and product companies that run large digital service operations. As the city's IT services market approaches USD 2.63 billion and multinationals open delivery centres here, employers want service management talent fluent in the current framework. Demand spans service desk analyst, incident and problem manager, service delivery manager and IT manager roles, and here is what the market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is a career step for service management professionals in Ho Chi Minh City. Build current, in-demand skills and get certified. Start your journey today.
Your Ho Chi Minh City Career TransformationHo Chi Minh City's IT and digital services market is expanding fast, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.
Sources: Glassdoor, SalaryExpert (Ho Chi Minh City) 2026.
The ITIL V5 Foundation certification path in Ho Chi Minh City is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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In ITIL 5 Foundation training you will learn the core concepts of digital product and service management and how to apply the ITIL framework in practice. By the end of the programme you can describe the ITIL Value System, the product and service lifecycle and the guiding principles with confidence, ready for the Foundation exam and real service work.
Understand what sets digital products and services apart, how value is created, and how products are managed across their lifecycle in modern IT environments.
Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.
Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach.
Grasp how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.
Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL to real digital environments.
Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they create value together.
Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams.
Apply the continual improvement model and value stream mapping to improve flow, visibility and outcomes across digital products and services.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1275
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers ITIL 5 Foundation training in Ho Chi Minh City for professionals and teams who want to master modern IT service management and pass the AXELOS and PeopleCert Foundation exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, official aligned courseware, flexible delivery and hands-on practice. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and exam success.
98%
First-Attempt Pass Rate
5000+
Accredited Trainers Globally
4.7/5
Rated by Learners Worldwide
500+
Corporate Clients
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
ITIL Version 5 Foundation Training Location in Ho Chi Minh City
Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam
ITIL Version 5 Foundation Training Location in Ho Chi Minh City
InterContinental Saigon, Ho Chi Minh City
Leading Organisations
Passed on My First Attempt
"The trainer made the ITIL Value System and the four dimensions easy to grasp, and the mock exams got me ready for the real questions. I passed the Foundation exam on my first attempt and now use the guiding principles every day at the service desk."
Nguyen Minh Anh
Service Desk Team Lead
0/0
Clear, Practical and Current
"As someone coming from a support background, I finally understand how incidents, problems and changes fit into the wider service lifecycle. The live virtual sessions were practical and the pace suited working professionals in Ho Chi Minh City."
Tran Quoc Bao
IT Support Analyst
0/0
Great Fit for Product Roles
"The product and service lifecycle content connected directly to my work as a product owner. Value co-creation and value stream mapping gave me a better way to talk with delivery and operations teams about outcomes."
Le Thi Huong
Product Owner
0/0
Real Impact on Our Operations
"We trained a full operations team and the shared ITIL 5 vocabulary has improved how we handle incidents and continual improvement. The corporate delivery was flexible and scheduled around our project workload."
Pham Van Duc
IT Operations Manager, Software Outsourcing Firm
0/0
Excellent Corporate Training Partner
"Invensis Learning ran a tailored ITIL 5 programme for our IT staff and the accredited trainers understood our banking context well. Progress tracking and strong pass rates made it easy to justify the investment to leadership."
Vo Thi Lan
Learning and Development Manager, Banking Sector
0/0
4.6
Ratings
100K+
Happy Learners
100+
Locations Worldwide
99%
Training Satisfaction
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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
ITIL 5 Foundation (Version 5.0) is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and continually improve value.