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Build current, digital-era IT service management skills with instructor-led ITIL 5 Foundation training in Hanoi. Designed for IT and business professionals across the city's IT, telecom and banking sectors, this AXELOS and PeopleCert aligned programme prepares you for the ITIL 5 Foundation exam, with no prior ITIL experience required.
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16
Hours
16
PDUs
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern ITSM
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hanoi, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Career Value for Hanoi Professionals
For Individuals
ITIL 5 Foundation training helps you build a modern, digital-era view of IT service management and prepare for the ITIL 5-F exam. The credential suits service desk staff, IT operations professionals, developers and business colleagues who work with digital service teams in Hanoi. Whether you are moving from a technical role into service management, formalising skills you already use, or supporting services at a large enterprise or global capability centre, the training builds capability aligned with what employers value.
If you want a recognised, first step into IT service management, ITIL 5-F is a clear path forward. You gain the ITIL Value System, the seven guiding principles and exam readiness, backed by structured support that takes you from learning to certification.
For Organizations
ITIL 5 Foundation group training helps organisations in Hanoi build a common approach to digital product and service management. The programme can be delivered for service desks, IT operations teams, or wider business groups that depend on reliable digital services. For organisations modernising IT operations, moving to the cloud, or maturing their service function, the training provides a scalable, flexible way to lift the whole team at once.
If your teams struggle with inconsistent service delivery or a growing digital estate, ITIL 5-F group training creates a shared value system. Teams gain a standardised approach to service quality, value co-creation and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand, and Pay
IT service management is central to Hanoi's tech economy, from FPT, Viettel, CMC and VNPT to the global capability centres and banks that run large digital operations. As Vietnam pushes national digital transformation and data-centre growth, employers increasingly want professionals who can deliver reliable, value-led services. ITIL 5 Foundation is a recognised, entry-level way to prove that capability, and the roles it maps to run from Service Desk Analyst to IT Operations Manager and Head of IT Service Management. Here is what the Hanoi market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Hanoi : Salary Insights and Trends
Hiring Companies in Hanoi
ITviec · Glassdoor (Vietnam) 2026
Source: FPT · Viettel · CMC · VNPT
ITIL 5 Foundation is more than a credential. It is a practical route into modern IT service management. Join professionals in Hanoi who deliver reliable, value-led digital services. Start your journey today.
Your Hanoi Career TransformationHanoi's IT market is expanding with digital transformation, cloud growth and global capability centres, and employers increasingly separate professionals who deliver value-led services from those who only run tasks. Here is which side of that line you want to be on.
Sources: ITviec 2025-2026; JT1 Vietnam IT Salary Guide 2026; Manpower Vietnam Salary Guide 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Hanoi is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Practical, Job-Ready ITSM Capability
This ITIL 5 Foundation programme covers all nine topic areas of the official Version 5.0 syllabus at knowledge and comprehension level. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe the practices that keep digital services reliable and improving.
Explain what distinguishes digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle. This is the core concept that sets ITIL 5 apart and grounds everything else in the course.
Describe how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability. You learn to shift from output-focused delivery to outcome-focused, collaborative value creation.
Apply a holistic view across people and organisational culture, value streams and processes, information and technology, and partners and suppliers, so no dimension is neglected when designing or running a digital service.
Understand how the ITIL Value System brings together the guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for continual value creation.
Use the guiding principles to make better decisions: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.
Explain the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create and sustain value for consumers.
Understand the role of ITIL management practices and practice guides in enabling consistent, effective ways of working, including familiar practices such as incident management, problem management, change enablement and the service desk.
Apply the continual improvement model step by step, and learn Value Stream Mapping and Management to identify waste, improve flow and visibility, and lift outcomes across digital products and services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1275
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your ITIL 5 Learning Partner
Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations in Hanoi who want a current, digital-era grounding in IT service management. As a PeopleCert Accredited Training Organization and a trusted ITIL Version 5 Foundation training company in Hanoi, our programmes combine accredited trainers, syllabus-aligned courseware, and learner-focused support that takes you from enrolment to certification. Whether you join as an individual or plan team training, you get a professional learning experience built around practical understanding, real-world application and exam readiness.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Hanoi
Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam
ITIL Version 5 Foundation Training Location in Hanoi
InterContinental Hanoi Westlake, 5, Tu Hoa Street, Nghi Tam, Tay Ho Ward, Hanoi City, 11214, Vietnam
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"The 1st day was good. But not very satisfied with the 2nd day. "
""Despite being the sole participant on the day of the course, I was thoroughly impressed by the quality of the experience. The instructor conducted the session in a remarkably friendly and professional manner, ensuring that the content was perfectly tailored to my individual needs and learning style. The personalized attention I received made the course feel like a one-on-one coaching session, which greatly enhanced my overall learning experience. I would highly recommend this course to anyone looking for a flexible and attentive learning environment."
"I loved the course! The instructor was great—they pointed out essential details I should pay attention to and shared some valuable notes that will definitely help me with the upcoming exam."
"The overall quality of information was great "
"The trainer could customize the training for our company needs and teams could relate them better."
"the trainer was very knowlegeable"
"Sathish conducted the training exceptionally well. He explained concepts thoroughly."
"Great instructor lots of really good examples & ties back to our business "
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Vietnam to view upcoming dates, formats and pricing.
Here's everything you may ask...
Yes. ITIL 5 Foundation gives you a current, globally recognised grounding in IT service management that Hanoi employers in IT, telecom, banking and global capability centres value. It maps to roles from service desk analyst to IT operations manager, and it is a portable credential recognised in over 200 countries.