Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry Point into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS, and ITIL 4 Foundation certification training in Hanoi gives you a clear, practical introduction to modern IT service management. It is the recognised first step for anyone who wants to manage tech-enabled services the way leading employers expect. You learn how the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles and the core management practices work together to create value end to end. There are no prerequisites, so the credential suits IT support staff, service desk teams, analysts, project members and business professionals alike. With Hanoi's IT services, banking and outsourcing sectors scaling fast and adopting standardised delivery, a globally respected ITSM credential helps you stand out. Start your ITIL journey with Invensis Learning and move from study to a certified, in-demand professional.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hanoi, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry Point into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hanoi, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in HanoiDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain by Getting ITIL CertifiedValue for Your Career and Your Team

    ITIL 4 Foundation Exam Format in HanoiWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Hanoi

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITSM Career Outlook in HanoiRoles, Demand and Pay After Certifying

    ITIL 4 Foundation has become a trusted starting credential for IT service careers across Hanoi, valued by IT outsourcing firms, banks, telecoms and global capability centres that run standardised, customer-facing services. As Vietnam pushes national digital transformation and Hanoi builds out its strategic-technology roadmap, employers increasingly want staff who speak the language of modern service management. Demand runs from service desk and support roles up to service delivery and IT operations leadership, and here is what the market is showing.

    Why ITIL 4 Skills Are in Demand Across Hanoi

    ITIL 4 Foundation is more than a certificate. It is a practical advantage for IT professionals in a fast-digitalising market. Join those who deliver reliable, value-led services and stand out to Hanoi employers. Start your ITIL journey today.

    Your Hanoi Career Transformation

    Where You Stand Today

    Your ITIL 4 Foundation Transformation

    Hanoi's IT services, banking and outsourcing market is expanding with digital transformation, and employers increasingly separate professionals who understand structured service management from those who do not. Here is which side of that line you want to be on.

    Sources: ITViec, ERI, Glassdoor, JT1 (Vietnam) 2025-2026.

    How to Get ITIL 4 Founfdation Certified in HanoiStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Hanoi is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITSM Skills You Will BuildService Value System to Continual Improvement

    ITIL 4 Foundation training equips you with the concepts, practices and vocabulary that underpin modern IT service management. By the end of the course you can describe the service value system, apply the guiding principles, and explain the key practices that keep services reliable.

    Service Management Foundations

    Learn what you will gain from ITIL 4 Foundation by mastering core service management concepts: services, value, utility and warranty, and how providers and consumers co-create value across the service relationship.

    The ITIL 4 Service Value System

    Understand how the Service Value System ties together guiding principles, governance, the service value chain, practices and continual improvement to deliver products and services end to end.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes so services are designed and run holistically.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to make practical decisions and adapt ITIL to your own context.

    Core ITIL Management Practices

    Build working knowledge of key practices including incident management, problem management, change enablement, service desk, service request and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements and key metrics to measure performance, track value, and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in Hanoi?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1125

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1125

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 4 Foundation Certification Training in Hanoi?

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations in Hanoi who want to build IT service management capability and pass the AXELOS and PeopleCert exam. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware, and learner-focused support. That makes us a trusted ITIL 4 Foundation training company in Hanoi for learners at every level. Whether you enrol as an individual or plan group training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application, and measurable learning outcomes. We are an ISO 9001 and ISO 27001 certified training organisation.

    • Accredited courseware aligned to AXELOS and PeopleCert standards
    • Experienced trainers with real IT service management expertise
    • Flexible live online, classroom and corporate group formats
    • Practice questions and mock exams to build exam readiness
    • Structured materials designed for clear, practical learning
    • Dedicated learner support before, during and after training
    • Guidance on exam booking through PeopleCert online proctoring
    • Trusted by professionals and organisations across many industries

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in HanoiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Hanoi

    Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam

    ITIL 4 Foundation Training Location in Hanoi

    InterContinental Hanoi Westlake, 5, Tu Hoa Street, Nghi Tam, Tay Ho Ward, Hanoi City, 11214, Vietnam

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    ITIL 4 Foundation Corporate TrainingFor Your Teams in Hanoi

    • Suitable for small, medium and large IT and support teams
    • Customised schedules built around your team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Trainers with relevant ITSM and industry experience
    • Role-based examples for better workplace application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Hanoi and other locations

    Leading Organisations

    FPT SoftwareViettelCMC GlobalVNPTTechcombankMB Bank

    What Our Learners Say

    Passed the Foundation Exam with Confidence

    "The training made the ITIL 4 service value system genuinely easy to follow. The mock exams and trainer guidance helped me pass the Foundation exam on my first attempt and apply the practices at work straight away."

    Nguyen Minh Anh

    IT Support Engineer

    0/0

    A Practical Route into ITSM

    "Clear, practical sessions on incident, problem and change practices. As someone moving from a developer role into service management, the guiding principles finally gave me a framework I could use every day."

    Tran Quoc Bao

    Service Desk Analyst

    0/0

    Relevant to Modern Operations

    "Well structured content and a trainer who answered every question. The course connected ITIL to the cloud and automation work we already do, so it felt relevant rather than theoretical."

    Le Thu Huong

    IT Operations Specialist

    0/0

    Standardised Our Service Desk

    "We trained our service desk team through Invensis Learning and the shared vocabulary made an immediate difference. Handovers are smoother and our incident handling is far more consistent now."

    Pham Hoang Long

    IT Service Delivery Lead, Banking Sector

    0/0

    Tailored Group Training That Delivered

    "The corporate sessions were tailored to our outsourcing delivery model. Scheduling was flexible around shifts, and the team came away ready to align our operations with client ITIL expectations."

    Vu Thi Mai

    L&D Manager, IT Outsourcing Firm

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that Hanoi employers in IT outsourcing, banking, telecoms and global capability centres value for service desk and ITSM roles. As Vietnam scales its digital services, certified professionals stand out and access a clear career path.

    General

    Is the ITIL 4 Foundation certification worth it in Hanoi?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that Hanoi employers in IT outsourcing, banking, telecoms and global capability centres value for service desk and ITSM roles. As Vietnam scales its digital services, certified professionals stand out and access a clear career path.

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, introducing modern IT service management. It is designed for IT support staff, service desk teams, analysts, project members and business professionals who want to understand how value-led services are delivered.

    Do I need any prior experience or prerequisites?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is the entry point to the ITIL 4 scheme, so no prior ITIL or service management knowledge is required to enrol or to sit the exam.

    Why choose Invensis Learning for ITIL 4 Foundation training?

    Invensis Learning offers accredited courseware aligned to AXELOS and PeopleCert, experienced ITSM trainers, flexible live online and classroom formats, and dedicated learner support, helping you move from study to certified with a clear, supported path.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware, instructor-led or self-paced access, practice questions, mock exams, and learner support with a course completion certificate. Speak with a learning advisor to confirm what your chosen plan covers and request a quote.

    How much does ITIL 4 Foundation training cost in Hanoi?

    Pricing varies by format, schedule and whether the exam is bundled, so it is available on request. The exam fee is billed by PeopleCert and may be sold separately from the training. Contact us for current Hanoi pricing and a tailored quote.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert exam voucher with training, while others price it separately. PeopleCert pricing varies by region and channel, so confirm the current fee with our team before you book.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations groups and whole IT teams in Hanoi. Ask about corporate or group pricing for a tailored quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 4 Foundation exam first time?

    You can retake the exam through PeopleCert, and our training includes practice questions and mock exams to prepare you thoroughly. Resit policies and fees are set by PeopleCert, so check the current terms before rebooking.

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with 40 multiple-choice questions. You have 60 minutes to complete it, and there are no formal prerequisites to sit it. It is based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert.

    What is the passing score for the exam?

    The pass mark is 65%, which means answering 26 of the 40 questions correctly. The questions are single-answer multiple choice drawn from across the ITIL 4 Foundation syllabus areas.

    How and where do I take the ITIL 4 Foundation exam?

    You can take the exam online through PeopleCert OnVUE proctoring, available around the clock, or at an authorised PeopleCert test centre. This gives candidates in Hanoi the flexibility to sit it from home, the office, or a centre.

    Which version of ITIL is the exam based on?

    The exam is based on ITIL 4, the current edition published by AXELOS and delivered by PeopleCert. It covers the Service Value System, the four dimensions, the guiding principles and core management practices.

    Course Content

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed as an introduction, so beginners are welcome and no prior experience is needed. The training builds your knowledge step by step with practical examples and supported practice.

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, service level agreements and key metrics.

    What learning resources and materials are provided?

    You receive accredited courseware aligned to AXELOS and PeopleCert, practice questions, mock exams, and revision aids such as summaries and quizzes to reinforce each topic and build exam readiness.

    Is the courseware aligned with the latest ITIL syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert, covering the Service Value System and the management practices tested in the exam.

    Will I receive a certificate after the training?

    Yes. After completing the training you receive a course completion certificate from Invensis Learning. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to pick a start date.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that best fits your schedule in Hanoi.

    Is online ITIL 4 Foundation training available in Hanoi?

    Yes. Our online (live virtual) instructor-led training lets you join interactive sessions from anywhere in Hanoi, with the same accredited courseware and trainer support as the classroom format.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include flexible options. Reach out to our team for the details that apply to your enrolment.