Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is Change Management Certification Training in Ottawa?UntitledThe Combined CM-F and CM-P Pathway

    The Change Management Foundation and Practitioner (CM-F&P) certification is a two-level qualification that validates your ability to manage the people and culture side of organisational change. Change Management certification training in Ottawa with Invensis Learning covers both levels in one 40-hour, instructor-led programme, aligned to the current Change Management Practitioner Guide and the Change Management Body of Knowledge (CMBoK) maintained by the Change Management Institute. The Foundation level builds your knowledge of core change models and theory, while the Practitioner level develops your ability to apply them to realistic organisational scenarios. You will work with globally recognised frameworks including ADKAR, Kotter's 8-Step Model, Lewin's Three-Step Model, the McKinsey 7-S Framework and Bridges' Transition Model. Ottawa's federal departments, technology firms and consultancies are running large digital and workforce transformation programmes, and they need professionals who can turn change into lasting adoption. Earn both credentials with Invensis Learning and step into that demand with confidence.

    What Is Change Management Certification Training in Ottawa?The Combined CM-F and CM-P Pathway

    Certification Badge

    Key Highlightsof the Change Management Foundation and Practitioner Training Course

    Change Management Foundation and Practitioner Eligibility in OttawaDo You Qualify for the Change Management F&P Exam?

    Why the CM-F and CM-P Credentials Are Worth ItBenefits for Your Career and Your Team

    Change Management F&P Exam Format in OttawaWhat to expect on exam day

    The Change Management Foundation and Practitioner exams in Ottawa assess your understanding of change management principles and your ability to apply them in real-world organizational environments. The Foundation exam focuses on core concepts, terminology, and frameworks through multiple-choice questions, while the Practitioner exam evaluates your ability to analyze scenarios and apply change management techniques to practical business situations. Understanding the structure, duration, and passing requirements of both exams helps candidates prepare effectively and approach certification with confidence.

    Change Management F&P Certification Cost in Ottawa

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Change Roles and Salaries in OttawaWhere Change Skills Take You

    Change management has become a core capability across Ottawa, valued by federal departments, technology firms and consultancies running large transformation programmes. As organisations modernise services and adopt AI and cloud, they need certified practitioners who can drive adoption, not just deliver projects. Demand spans change analyst, change manager and transformation lead roles, and here is what the local market is telling us right now.

    Why Change Skills Are in Demand Across Ottawa

    Change management is more than a credential. It is the skill that makes transformation stick. Join professionals across Ottawa who turn strategy into adoption and lead change with confidence. Start your journey today.

    Your Ottawa Career Transformation

    Where You Stand Today,

    And Where These Credentials Take You

    Ottawa's public sector, technology and consulting employers are running constant transformation, and they increasingly separate certified change practitioners from the rest. Here is which side of that line you want to be on.

    Sources: Salary.com, Glassdoor, PayScale (Canada) 2026.

    How to Get Change Management F&P Certified in OttawaStep-by-Step Certification Process

    Embark on the road to Change Management certification exam success in Ottawa. The certification path is a structured two-exam track: complete the 5-day Invensis Learning training, sit the Foundation exam (50 MCQ / 40 min / 50% pass / closed book), then the Practitioner exam (4 case-study questions / 2.5 hours / 50% pass / objective testing). On passing both, you earn the Change Management Foundation and Practitioner credentials.

    Step 1: Eligibility Check

    Begin your Change Management journey by conducting an eligibility check. This step ensures you have the foundational knowledge to maximize the upcoming training.

    Step 2: Exam Preparation

    Dive into comprehensive study materials, practice exams, and expert-authored guides that equip you with the insights and skills needed for the Change Management certification.

    Step 3: Learn

    Enroll in our expert-led Change Management Courses Live Online and embark on a transformative learning experience. Equip yourself with the tools to confidently lead change initiatives and become a change agent within your organization.

    Step 4: Prepare for the Examinations

    Strengthen your readiness using practice questions, mock examinations, case-study exercises, revision plans, and guided learning activities. This stage serves as focused Change Management F&P exam prep training designed to improve confidence and examination performance

    Step 5: Take Exam

    Sit for the Change Management Foundation exam (50 MCQ, 40 min, 50% pass, closed book) and the Practitioner exam (4 case-study questions, 2.5 hours, 50% pass, objective testing). Your efforts culminate as you sit for the Change Management certification exams.

    Step 4: Exam Results

    Once you've completed the exam, it's time to eagerly await your results. Regardless of the outcome, take this moment to reflect on your journey and plan your next change-management engagement.

    Module 1: Individual Change

    • Understanding change models
    • A Behavioral Approach to Change
    • Cognitive and Psychodynamic Approach to Change
    • Perspectives about Humanistic Psychology

    Module 2: Team Change

    • Understanding the Nature of theme models
    • Identify leadership issues in Change
    • Learning how to improve team effectiveness. Also, how individuals affect team dynamics
    • Learn Tuckman's model of team change and the development changes teams go through

    Module 3: Organizational Change

    • Understanding the various organizational metaphors, like Flux and Transformation organizational metaphor
    • Learn the eight-step model for transforming your organization
    • Identify the three phases in transition management and distinguish between a planned and transitional change
    • Understand the process involved when managing Change

    Module 4: Leading Change

    • What is the leader's role in the key organizational metaphors
    • Learn the role of a leader in Change Management
    • Identify the leadership focus for the various phases of Change
    • Learn the Goleman leadership skills and practices

    Module 1: Individual Change

    • The defining features of models which describe how people learn:
    • The learning process and the learning dip; the Gestalt terms ‘foreground’ and ‘background’; the sequence of the learning process (conscious/unconscious incompetence to unconscious competence)
    • The stages and sequence of the ‘learning cycle’ (Kolb) and the related learning styles
    • The perspectives associated with the cognitive approach to change
    • Achieving results and setting goals; the ‘well-formed outcome’; the sequence which connects self-concept to results
    • Techniques for changing beliefs and performance
    • The perspectives associated with the psychodynamic approach to change
    • The sequences and terms used in theories using the idea of a ‘change curve’ (Kubler-Ross; Adams, Hayes and Hopson
    • The sequences and terms used in the Virginia Satir model and critical points in the change process (Satir; Weinberg)
    • The perspectives associated with the humanistic psychology approach to change
    • The levels and terms used in the hierarchy of needs (Maslow)
    • The three ‘crucial conditions’ to bring about growth and development with individuals within organizations and process of change (Rogers and the path to personal growth)
    • The Gestalt approach to individual and organizational change; the terms used and sequence of the Gestalt cycle (Perls; Nevis)
    • The individual personality ‘preferences’ identified by the MBTITM and the responses of four types of individuals to change (Myers and Briggs)
    • The factors that influence how to manage change in self and others
    • Propensity for change – five factors (Cameron and Green)
    • The stages and terms used in the transformative change model and factors causing resistance to change (Schein)
    • How managers and change agents can help others to change
    • The theories and models about the nature of teams
    • What is a group and when is it a team? (Various)
    • Why we need teams and the relationship between uncertainty and teamwork (Casey) 3. Types of organizational teams (Cameron and Green)
    • How to Improve Team Effectiveness. The five elements that contribute to the level of a team’s effectiveness or ineffectiveness (Glaser and Glaser)
    • Tuckman’s model of team change and the stages of development that teams go through
    • Leadership Issues in Team Change. The phases that groups go through and the challenges for leaders (Bion and Turquet) (see Appendix A, Note 1)
    • How individuals affect team dynamics
    • MBTI and Teams
    • Similarity and difference between individuals within teams (McCaulley) 3. Team types (Belbin)

    Module 2: Team Change

    • The elements of theories and models about how individuals affect team dynamics
    • How team members with different MBTI react to one another in teams and their attitudes to change
    • The advantages and disadvantages of similarity and difference between individuals within teams (McCaulley)
    • The contributions and allowable weaknesses of people playing different team roles (Belbin)
    • How team effectiveness can be improved during change using: Glaser and Glaser’s five elements (defined in 0202); Tuckman’s model of team change (defined in 0203); Bion and Turquet’s leadership issues (defined in 0204); the John Adair model; the team leader’s role and behaviors; facilitation; and action learning.
    • How different types of teams and different individuals within teams affect the way teams react to change (as identified in 0201 and 0205)

    Module 3: Organizational Change

    • The key beliefs and assumptions associated with the Machine organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Political Systems organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Organisms organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Flux and Transformation organizational metaphor (Morgan)
    • The underlying principles behind understanding the driving forces and resisting forces in any situation if change is to happen:
    • Force Field Analysis, examining the driving and resisting forces (Lewin)
    • Three-step model of organizational change (Lewin)
    • The factors in the change formula (Beckhard and Harris)
    • The four phases of planned change that draws on the disciplines of project management (Bullock and Batten)
    • The Eight Step Model for transforming your organization (Kotter) (Note: Fig.3.3 on P127 is not examined)
    • The four components in the congruence model that draws on the socio-technical view of organizations and addresses the dynamics of what happens in an organization when we try to change it. (Nadler and Tushman)
    • The three phases in managing transition and the distinction between planned change and transition (Bridges)
    • The “principles of environmental systems” for how organizations operate and its relevance to sustaining and renewing organizational change (Senge et al)

    Module 4: Leading Change

    • The leader’s role linked to each of the four key organizational metaphors
    • The description of visionary leadership including
    • The characteristics of visionary leaders (Bennis)
    • What leaders really do (Kotter)
    • The characteristics of other theories on leadership approaches
    • Transformational and transactional leadership (Bass; Bryman)
    • Story telling leadership (Gardner)
    • Adaptive leadership (Heifitz and Laurie)
    • Connective leadership (Lipman-Blumen) (Note: Leadership for the 21st century and Table 4.3 are not examined)
    • The characteristics of other theories on leadership approaches
    • Transformational and transactional leadership (Bass; Bryman)
    • Story telling leadership (Gardner)
    • Adaptive leadership (Heifitz and Laurie) 4. Connective leadership (Lipman-Blumen) (Note: Leadership for the 21st century and Table 4.3 are not examined)
    • The leadership styles and skills (Goleman)
    • Leadership styles that get results
    • Emotional competencies for leaders
    • The different leadership focus for different phases of change:
    • Kotter’s recommended actions for the first four change steps in leading change
    • Learning how to persevere (Kanter)
    • Leading people through transition (Bridges) (Note: Inner and outer leadership, Table 4.6, P185-6 not examined at Foundation level)
    • The importance of self-knowledge and inner resources:
    • The role of self-knowledge (Bennis)
    • Characteristics of principle-centered leaders (Covey)
    • Covey’s seven habits (Note: Erikson, Table 4.8 is not examined)

    Course Curriculumof the Change Management Foundation and Practitioner Certification Training

    The Change Management F&P curriculum follows the official Change Management Body of Knowledge (CMBoK) and covers Individual, Team, Organizational, and Leading Change at both Foundation and Practitioner depth.

    Change Management Foundation Course Curriculum

    • Understanding change models
    • A Behavioral Approach to Change
    • Cognitive and Psychodynamic Approach to Change
    • Perspectives about Humanistic Psychology

    Sets the foundation for every other module, since individual psychology underpins how teams and organizations respond to change.

    Change Management Practitioner Course Curriculum

    • The defining features of models which describe how people learn:
    • The learning process and the learning dip; the Gestalt terms ‘foreground’ and ‘background’; the sequence of the learning process (conscious/unconscious incompetence to unconscious competence)
    • The stages and sequence of the ‘learning cycle’ (Kolb) and the related learning styles
    • The perspectives associated with the cognitive approach to change
    • Achieving results and setting goals; the ‘well-formed outcome’; the sequence which connects self-concept to results
    • Techniques for changing beliefs and performance
    • The perspectives associated with the psychodynamic approach to change
    • The sequences and terms used in theories using the idea of a ‘change curve’ (Kubler-Ross; Adams, Hayes and Hopson
    • The sequences and terms used in the Virginia Satir model and critical points in the change process (Satir; Weinberg)
    • The perspectives associated with the humanistic psychology approach to change
    • The levels and terms used in the hierarchy of needs (Maslow)
    • The three ‘crucial conditions’ to bring about growth and development with individuals within organizations and process of change (Rogers and the path to personal growth)
    • The Gestalt approach to individual and organizational change; the terms used and sequence of the Gestalt cycle (Perls; Nevis)
    • The individual personality ‘preferences’ identified by the MBTITM and the responses of four types of individuals to change (Myers and Briggs)
    • The factors that influence how to manage change in self and others
    • Propensity for change – five factors (Cameron and Green)
    • The stages and terms used in the transformative change model and factors causing resistance to change (Schein)
    • How managers and change agents can help others to change
    • The theories and models about the nature of teams
    • What is a group and when is it a team? (Various)
    • Why we need teams and the relationship between uncertainty and teamwork (Casey) 3. Types of organizational teams (Cameron and Green)
    • How to Improve Team Effectiveness. The five elements that contribute to the level of a team’s effectiveness or ineffectiveness (Glaser and Glaser)
    • Tuckman’s model of team change and the stages of development that teams go through
    • Leadership Issues in Team Change. The phases that groups go through and the challenges for leaders (Bion and Turquet) (see Appendix A, Note 1)
    • How individuals affect team dynamics
    • MBTI and Teams
    • Similarity and difference between individuals within teams (McCaulley) 3. Team types (Belbin)

    It deserves the biggest share of revision time before the exam.

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    Skills You Will Build in This ProgrammeApplied Change Capability, End to End

    The combined programme builds knowledge at Foundation level and applied capability at Practitioner level across all five syllabus areas. By the end, you can diagnose change, plan interventions, engage stakeholders and drive adoption on real organisational change.

    Guide Individuals Through Change

    You will learn how people experience and adapt to change, and how to apply models like ADKAR and Bridges' Transition Model to move individuals from awareness to lasting adoption. You will diagnose where change stalls and design targeted support, motivation and reinforcement.

    Lead Change at the Organisational Level

    Apply Lewin's Three-Step Model, Kotter's 8-Step Model and the McKinsey 7-S Framework to real scenarios. Diagnose organisational culture with Schein's model, assess change readiness, and choose the right approach for the type and pace of change.

    Engage Stakeholders and Communicate Change

    Identify and analyse stakeholders using power and interest tools, build engagement strategies, and design communication plans. Apply Cialdini's principles of influence to manage resistance through dialogue rather than pressure.

    Plan and Deliver Change Practice

    Run change impact assessments, build complete change management plans covering engagement, communication, training and resistance, and integrate them with project delivery. Learn the techniques that embed and sustain change after go-live.

    Apply Emotional Intelligence and Ethics

    Use Goleman's emotional intelligence domains, coaching and facilitation skills to build trust through difficult change. Manage yourself and ethical dilemmas, and grow as a reflective change practitioner grounded in the CMBoK.

    Pass Both the Foundation and Practitioner Exams

    Prepare for the closed-book Foundation exam with practice questions, and master open-book technique for the scenario-based Practitioner exam, including efficient navigation of the Change Management Practitioner Guide under timed conditions.

    Who Should TakeChange Management F&P Certification Training in Canada?

    Change Leaders

    Change Project Managers

    Transformation Managers

    Business Change Managers

    Operational Line Managers

    Project Team Members

    HR Representatives

    Business Managers

    Project and Program Managers

    Who Can Take This Certification Training

    Change Management F&P Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online sessions, team-based learning, or personalized coaching, choose the option that best supports your Change Management Foundation & Practitioner learning journey.

    Change Management Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CAD 2060

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Change Management F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

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    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Change Management Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom Change Management F&P training format combines expert guidance, peer interaction, and practical exercises to create an engaging learning experience.

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    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    Change Management Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build change leadership capabilities, improve transformation outcomes, and support workforce development through structured learning initiatives. This format is ideal for Change Management F&P training for companies in Ottawa seeking to equip teams with practical change management skills.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    Change Management Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides Change Management F&P coaching for professionals seeking individualized support with certification preparation, stakeholder engagement strategies, and organizational change initiatives.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    Change Management Live Virtual Training

    Change Management Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CAD 2060

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Change Management F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Professionals in Ottawa Choose Invensis LearningExpert-Led Change Management Training

    As a trusted training company in Ottawa, Invensis Learning delivers structured Change Management Foundation and Practitioner training for individuals and organisations that want change to be adopted, not resisted. Our programmes combine experienced trainers, syllabus-aligned courseware, and learner-focused support across both levels. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application, and a clear path to both credentials. Invensis Learning is ISO 9001:2015 and ISO 27001:2022 certified.

    • Experienced, qualified change management trainers with real programme exposure
    • Combined Foundation and Practitioner delivery in one 40-hour programme
    • Flexible learning formats for individuals, teams and corporate groups
    • Syllabus-aligned courseware, case studies and mock exams for both levels
    • Guidance to clear both the CM-F and CM-P exams on first attempt
    • Live virtual, onsite and blended options for Ottawa learners and teams
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across many industries

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    Change Management Foundation and Practitioner Training Locations in OttawaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts

    Change Management Foundation and Practitioner Training Location in Ottawa

    Andaz Ottawa Byward Market 325 Dalhousie St, Ottawa, ON K1N 7G1

    Change Management Foundation and Practitioner Training Location in Ottawa

    Delta Hotels by Marriott Ottawa City Center 101 Lyon St N, Ottawa, ON K1R 5T9

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    Corporate Change Training in OttawaBuild Change Capability

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    • Suitable for small teams, departments and enterprise-wide change functions
    • Customised schedules aligned to your team's availability
    • Delivery via live virtual, onsite or blended formats in Ottawa
    • Experienced change management trainers with real programme expertise
    • Role-based scenarios drawn from public sector and technology change
    • Dedicated coordination and learner support for group training
    • Scalable delivery for teams across Ottawa and wider Canada

    Trusted by Leading Organisations

    Government Of CanadaCGIShopifyBell CanadaIBM CanadaDeloitte

    What Our Learners Say

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    Passed Both Exams and Applying It Daily

    "The combined Foundation and Practitioner training gave me the structure I was missing. The scenario practice for the open-book Practitioner exam was excellent, and I now use ADKAR and Bridges on live programmes at work."

    Marc Tremblay

    Change Management Analyst

    Public Sector

    0/0

    The Models I Needed for Change Partnering

    "As an HR business partner, the CM-F content gave me the vocabulary and models to partner with leaders on change. The trainer connected every concept to real organisational situations, which made it easy to apply."

    Sarah Whitfield

    HR Business Partner

    Financial Services

    0/0

    Bridged My Project and Change Skills

    "I lead projects but kept hitting adoption problems. This course filled the gap between delivery and the people side. The stakeholder and communication planning modules were the most useful for me."

    David Okonkwo

    Project Manager

    Technology

    0/0

    A Shared Change Language for Our Team

    "We trained a mixed group of PMO and HR staff. Invensis tailored the scenarios to our transformation programme, and the team now shares one change language. Adoption on our latest rollout improved noticeably."

    Nathalie Girard

    Learning and Development Manager

    Federal Government Department

    0/0

    Certified Our Change Leads to One Standard

    "We needed our change leads certified quickly and to a consistent standard. The combined programme delivered both credentials with strong exam support, and the onsite delivery fit our schedule well."

    Karen Fitzgerald

    Transformation Director

    Technology Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. It validates your ability to lead the people side of organisational change, which employers across Ottawa's federal, technology and consulting sectors actively need. Change Management Manager roles in Ottawa average around C$127,000, and certified practitioners are in demand as organisations modernise services.

    General

    Is the Change Management Foundation and Practitioner certification worth it?

    Yes. It validates your ability to lead the people side of organisational change, which employers across Ottawa's federal, technology and consulting sectors actively need. Change Management Manager roles in Ottawa average around C$127,000, and certified practitioners are in demand as organisations modernise services.

    What is the Change Management certification?

    It is a two-level qualification covering the models, tools and practices needed to manage the people and culture side of change. Foundation validates knowledge and understanding, while Practitioner validates your ability to apply change approaches to realistic organisational scenarios.

    Who should take this course in Ottawa?

    It suits project and programme managers, HR and OD practitioners, business analysts, consultants and leaders who sponsor or support change. It is ideal for professionals in Ottawa's public sector, technology firms and consultancies leading digital and workforce transformation.

    What standard is the certification based on?

    The qualification aligns to the current Change Management Practitioner Guide and the Change Management Body of Knowledge (CMBoK) maintained by the Change Management Institute. Both exams follow the official Change Management Foundation and Practitioner Exam Syllabi.

    Is the certification recognised internationally?

    Yes. The Change Management qualification is recognised in over 150 countries and is well respected in Canada, the UK, Europe and Australia. It is a portable credential that travels across sectors and employers.

    How does this complement project management qualifications?

    It covers the people and culture side of change, such as stakeholder engagement, communication and resistance, that frameworks like PRINCE2 and PMP do not cover in depth. Together they give you a complete toolkit for the technical and human dimensions of change.

    Pricing

    How much does the training cost in Ottawa?

    Fees for the combined Foundation and Practitioner programme vary by format and schedule and are available on request in Canadian dollars. The fee typically includes courseware, mock exams and learner support. Request a quote or speak with a learning advisor for current pricing.

    What is included in the course fee?

    The fee typically includes syllabus-aligned courseware for both levels, case studies, mock exams and practice questions, first-attempt exam guidance, and learner support. Exam voucher inclusion may vary, so confirm the details when you request a quote.

    Are the exam fees included in the price?

    Exam voucher inclusion depends on the package you choose. Some packages bundle the Foundation and Practitioner exam vouchers, while others quote them separately. Ask your advisor to confirm what is included before you enrol.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for PMOs, HR functions and leadership teams in Ottawa. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the Foundation exam?

    The Foundation exam has 50 multiple-choice questions in a single-answer format, is closed book, and lasts 40 minutes. The pass mark is 50%, meaning 25 out of 50 correct. It is usually taken at the end of the Foundation part of the programme.

    What is the format of the Practitioner exam?

    The Practitioner exam has 5 scenario-based sections, each worth 16 marks, for 80 marks in total, and runs for 2.5 hours. It is open book, with the Change Management Practitioner Guide permitted. The pass mark is 50%, meaning 40 out of 80 marks.

    How many exams are in the combined programme?

    There are two separate exams. You must sit and pass both the Foundation exam and the Practitioner exam to hold both credentials. The 40-hour programme prepares you for both, typically Foundation first, then Practitioner.

    Are there prerequisites to sit the exams?

    The Foundation exam has no prerequisites and is open to all. The Practitioner exam requires Change Management Foundation certification, or an accepted equivalent. The programme is designed to be taken sequentially.

    What if I do not pass on the first attempt?

    Our trainers provide first-attempt guidance, mock exams and scenario practice to prepare you thoroughly. If a re-sit is needed, re-examination is arranged per the exam policy for that level. Ask your advisor about retake options when you enrol.

    Course Content

    What will I learn in the course?

    You will learn to manage change across five areas: change and the individual, change and the organisation, communication and stakeholder engagement, change practice, and personal and professional management. This spans models such as ADKAR, Kotter, Lewin, McKinsey 7-S and Bridges.

    What change models does the syllabus cover?

    The syllabus covers a broad set of individual and organisational models, including ADKAR, Bridges' Transition Model, Lewin's Three-Step Model, Kotter's 8-Step Model, the McKinsey 7-S Framework, Schein's culture model, Goleman's emotional intelligence and Cialdini's principles of influence.

    Can a beginner take this course?

    Yes. Foundation has no prior experience or education requirement, so beginners are welcome. The programme builds from core concepts to applied practice, with trainer support and hands-on scenarios, so you progress to Practitioner level with confidence.

    What materials and practice are provided?

    You receive syllabus-aligned courseware for both levels, industry case studies, practice questions and mock exams for Foundation and Practitioner, and open-book technique guidance for the Practitioner scenarios.

    How long is the training programme?

    The combined Foundation and Practitioner programme is 40 hours of instructor-led training. The number of days depends on the schedule format, such as intensive full-day or extended half-day delivery, but the total training time stays the same.

    Enrollment

    How do I enrol in the course in Ottawa?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live virtual instructor-led training, onsite classroom training, focused one-to-one sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style in Ottawa.

    How soon can I start?

    New cohorts run regularly across live virtual and onsite formats. Check the upcoming schedules for the next available Ottawa batch, or speak with an advisor to find dates and a format that suit you.

    Can I reschedule my enrollment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your scheduled dates.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.