Module 2: Enhanced ITIL Service Value System (SVS)
- Evolution of the Service Value System in Version 5
- Updated governance approaches
- How guiding principles apply in AI-enabled environments
- Value chain activities enhancements
Starts from
CAD 690
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Fast Track from ITIL 4 to ITIL 5
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Quebec City, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.
8 hours of instructor-led training
8 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Bridge Digital Courseware
Practice questions, mock assessments and revision materials
PeopleCert ITIL V5 Foundation Bridge exam voucher
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL (Version 5) Foundation Bridge Training Course
Do You Qualify for the ITIL (Version 5) Foundation Bridge Exam?
Benefits for Professionals and Teams
The ITIL Foundation Bridge (Version 5) exam tests only what is new and changed in ITIL (Version 5) relative to ITIL 4. Existing ITIL 4 knowledge is assumed as the baseline and is not re-tested. The exam covers the five topic areas PeopleCert publishes for the Bridge: key enhancements in ITIL (Version 5), digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL (Version 5) in practice. Through a combination of multiple-choice questions, candidates are tested on their understanding of the differences between ITIL 4 and ITIL (Version 5).
IT Service Manager
ITSM Practitioner
Service Desk Lead
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL-certified Professional
Why Bridge to ITIL 5?
ITIL is the common language of service management across Quebec City, where a deep insurance and financial-services base, a growing AI and SaaS sector and a busy IT consulting market all run complex digital operations. As ITIL 5 arrives, employers want service professionals whose credentials are current. Demand spans service desk, service delivery and service management roles, and here is what the local market is telling us right now.
Designation
ITIL (Version 5) Foundation Bridge Certified Professionals in Quebec City : Salary Insights and Trends
Hiring Companies in Quebec City
ZipRecruiter (Quebec) 2026
Source: iA Financial Group, Desjardins, CGI, Beneva
ITIL 5 is more than a refreshed credential. It is how Quebec City's service teams keep pace with digital and AI-enabled delivery. Update your ITIL knowledge and lead the change. Start your bridge today.
Quebec City's service management market is moving to ITIL 5 as insurers, financial groups and IT consultancies modernise digital delivery. Here is the gap the Bridge closes, and which side of it you want to be on.
Sources: ZipRecruiter, Glassdoor, Indeed, Salary.com (Quebec) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation Bridge path in Quebec City is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.
of the ITIL (Version 5) Foundation Bridge Certification Training
The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.
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With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.
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Apply the Latest ITIL Guidance at Work
Skills covered in the ITIL 5 Bridge centre on what is new and changed in ITIL 5, so ITIL 4 Foundation holders can apply the latest guidance at work and prepare for the exam. By the end, you can confidently use ITIL 5 language, lifecycle and value concepts.
Understand the key enhancements in ITIL 5, which concepts are new versus refined, the structural updates, and the updated terminology so you can communicate confidently in an ITIL 5 environment.
Apply ITIL 5's digital product and service management to modern, AI-enabled and platform-based environments, and understand how growing complexity shapes service delivery across the lifecycle.
Use the product and service lifecycle, from discovery and design through to operation, delivery and support, as the core structure for managing digital products and services.
Apply the updated terminology and core concepts of ITIL 5 so you can communicate clearly and consistently with teams, partners, suppliers and business stakeholders.
Apply ITIL 5's enhanced value creation approach, linking strategy, delivery and measurable outcomes across the full ecosystem of consumers, sponsors, partners and society.
Integrate ITIL 5 enhancements into your existing ways of working to improve collaboration, performance and results, building on the ITIL 4 knowledge you already hold.
for Professionals and Teams
We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations looking to upgrade employee knowledge to the latest ITIL framework, standardise service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customised to organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customised coaching support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CAD 690
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.
Accredited Prep, Trusted Trainers
As a trusted ITIL (Version 5) Foundation Bridge training company in Quebec City, Invensis Learning delivers structured ITIL 5 Bridge training for ITIL 4 Foundation holders and service teams who want to keep their credential current with the least disruption. Our programmes combine experienced, AXELOS-based trainers, courseware aligned to the PeopleCert ITIL 5 syllabus, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and a clear path to the ITIL 5 Foundation credential.
200K+
Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
98%
First-Attempt Pass Rate

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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL V5 Foundation Bridge Training Location in Quebec City
Fairmont Le Chateau Frontenac 1 Rue des Carrières, QC G1R 4P5 Canada
ITIL V5 Foundation Bridge Training Location in Quebec City
Le capitole Hotel 972 Rue Saint-Jean Québec, QC G1R 1R5 Canada
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"Mr PD Saha from Invensis Learning has been fantastic with the training. He was very thorough in explaining all the modules and always had impeccable examples to help understand the concepts easily. His lecture and guidance is extremely streamlined, well organised and clear. Invensis team has been very helpful in organising the training. Highly recommended."
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"The instructor is very knowledgeable and shared variety of examples to explain different concepts. The training was tailored to my understanding level which was very helpful. I had plenty of flexibility in break time as well as scheduling these sessions with my medical issues. Very grateful for this training and all the tips and additional materials. Thank you"

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ITIL (Version 5) Foundation Bridge training for individuals and teams. Select a city in Canada to view upcoming dates, formats and pricing.
Here's everything you may ask...
The ITIL 5 Bridge is AXELOS's transition qualification that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5. It focuses only on what is new and changed, and passing the exam grants the full ITIL 5 Foundation credential.
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