From Study to Certified
Built for IT and business professionals across Quebec City, this PeopleCert-aligned programme introduces the ITIL Value System and modern digital product and service management, then prepares you for the ITIL 5 Foundation exam through instructor-led, live online and corporate formats that fit a working schedule.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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Starts from
CAD 1950
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Your Entry into Digital Service Value
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Quebec City, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills, Recognition and Career Lift
For Individuals
ITIL 5 Foundation helps professionals prove they understand modern digital service management and can contribute to value creation from day one. The certification suits IT support, infrastructure and service desk staff, along with business and project teams who work alongside IT. Whether you are starting in IT, formalising practical experience, or moving into a service delivery role in insurance, gaming, software or the public sector, the training builds capability aligned with employer expectations.
If you want a recognised first credential that signals service-quality thinking, ITIL 5 Foundation is a practical step. You gain framework knowledge, exam readiness and a structured journey that employers across Quebec City value.
For Organizations
Group training in ITIL 5 Foundation helps organisations build service management capability by equipping teams with structured knowledge and practical skills. The training can be delivered for service desks, operations groups or cross-functional teams. For organisations modernising digital services, this training provides a scalable, flexible way to align teams around value and continual improvement.
If your teams handle services inconsistently, ITIL 5 Foundation group training creates a shared approach to value co-creation, lifecycle thinking and management practices that improves reliability and customer experience.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
Why ITIL 5 Skills Pay Off
ITIL is the most widely adopted service management framework, and in Quebec City it underpins how insurers, software firms, game studios and public bodies run their digital services. As Beneva, iA Financial Group, Desjardins and a deep base of tech companies modernise, professionals who understand service value, the lifecycle and continual improvement are increasingly sought after. Demand spans entry roles such as Service Desk Analyst through to Service Manager and IT Operations Manager, and here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Quebec City : Salary Insights and Trends
Hiring Companies in Quebec City
PayScale · ZipRecruiter (Quebec) 2026
Source: iA Financial Group · Desjardins · CGI · Cofomo
ITIL 5 Foundation is more than a credential. It is a practical edge in a market that runs on reliable digital services. Join professionals who connect IT work to business value. Start your journey today.
Your Quebec City Career TransformationQuebec City's digital service market is expanding with insurance modernisation, a thriving game and software sector and public-sector transformation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.
Sources: PayScale, Glassdoor (Quebec and Canada) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Quebec City is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Capabilities for Modern Service Teams
This ITIL 5 Foundation training builds practical command of modern digital service management. You will learn the ITIL Value System, the guiding principles, the four dimensions, the product and service lifecycle and core management practices, and how to apply them at work and in the exam.
Explain what distinguishes digital products and services, how value is created across the lifecycle, and why continual improvement is foundational to modern service management.
Describe how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.
Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every product and service.
Understand how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.
Use principles such as focus on value, start where you are, progress iteratively, keep it simple, and optimise and automate to make better day-to-day decisions.
Walk through the product and service lifecycle from discovery to delivery and support, apply core management practices, and use value stream mapping to improve flow.
ITIL V5 Foundation Certification Training in Quebec City?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CAD 1950
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For ITIL 5 Foundation Certification Training in Quebec City
Invensis Learning delivers structured ITIL training for professionals and organisations across Quebec City who want to build service management capability and prepare for the ITIL 5 Foundation exam. Our programmes combine accredited trainers, flexible delivery, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning is a trusted ITIL Version 5 Foundation training company in Quebec City, providing a professional experience built around practical understanding, real-world application and measurable learning outcomes.
98%
First-Attempt Pass Rate
5000+
Accredited Trainers Globally
4.7/5
Rated by Learners Worldwide
500+
Corporate Clients
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Quebec City
Fairmont Le Chateau Frontenac 1 Rue des Carrières, QC G1R 4P5 Canada
ITIL Version 5 Foundation Training Location in Quebec City
Le capitole Hotel 972 Rue Saint-Jean Québec, QC G1R 1R5 Canada
In Quebec City
Trusted by Leading Organisations
From Support to Service Delivery
"The trainer made the ITIL Value System and guiding principles genuinely easy to follow. I moved from a support role into service delivery within months of passing the exam, and I use the lifecycle thinking every week."
Marc-Antoine Tremblay
IT Service Delivery Analyst
Passed on the First Attempt
"Clear, practical sessions and strong mock exams. The four dimensions and management practices finally clicked for me, and I passed the ITIL 5 Foundation exam on my first attempt."
Genevieve Cote
Infrastructure Analyst
Beginner Friendly and Relevant
"As someone new to IT service management, I appreciated how the course connected each concept to real work. The bilingual-friendly delivery suited our Quebec City context perfectly."
Olivier Gagnon
Service Desk Associate
Stronger, More Consistent Service Desk
"We trained our service desk team with Invensis Learning and saw immediate gains in how incidents and changes are handled. A shared service language across the team has reduced rework noticeably."
Catherine Lavoie
IT Operations Lead, Insurance Sector
Tailored Training That Aligned Our Teams
"The corporate programme was tailored to our digital services and delivered around our schedule. Our teams now speak the same language on value and continual improvement, which has improved delivery across departments."
Philippe Bouchard
L&D Manager, Financial Services
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4.6
Ratings
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Happy Learners
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Locations Worldwide
99%
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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
Here's everything you may ask...
Yes. ITIL 5 Foundation is a globally recognised AXELOS (PeopleCert) credential that signals you understand modern digital service management. In Quebec City it is valued across insurance, finance, gaming, software and public-sector employers, where service roles such as IT Service Manager average around C$100,000 in Canada.