Walk Out Certified
Master modern digital product and service management and prepare for the PeopleCert ITIL 5 Foundation exam with instructor-led training from an experienced ITIL Version 5 Foundation training company, built for Ottawa's government, telecom and software professionals. Learn the ITIL Value System, guiding principles and the service lifecycle from accredited trainers, and earn a globally recognised credential that employers across the National Capital Region trust.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
100% Money-back Guarantee*
Want to Train Your Team?
Starts from
CAD 1950
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern ITSM
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ottawa, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Outcomes That Advance Your Career
For Individuals
ITIL 5 Foundation training helps professionals build modern service management knowledge and prepare for the PeopleCert exam. The course suits support analysts, service desk staff and IT operations professionals who want recognised, portable skills. Whether you are formalising on-the-job experience, moving up from helpdesk work, or supporting services in government, telecom or software, this training builds capability that employers across Ottawa value.
If you want to grow into service management with a credential trusted worldwide, ITIL 5 Foundation is a clear first step. You gain a structured grounding in digital product and service management, exam readiness, and a path that opens senior roles over time.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping teams with a shared framework and practical skills. The training can be delivered for IT service desks, operations teams or whole departments. For organisations modernising IT and adopting cloud, this training provides a scalable, flexible way to raise service quality and align delivery with value.
If your teams struggle with inconsistent processes and rising incident volumes, ITIL 5 Foundation training creates a common service management language. Staff gain a standardised approach to value co-creation, continual improvement and the service lifecycle.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles Hiring in Ottawa
ITIL is a recognised marker of service management skill across Ottawa, valued by federal departments, Kanata North telecom firms, software companies and IT consultancies that run formal ITSM at scale. As government modernises its digital services and enterprises move to the cloud, ITIL-certified professionals are increasingly sought after. Demand spans the ladder, from service desk analyst to ITSM lead and IT service manager, and here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Ottawa : Salary Insights and Trends
Hiring Companies in Ottawa
PayScale, Indeed (Ottawa) 2026
Source: City of Ottawa, CGI, Calian, Shared Services Canada
ITIL 5 Foundation is more than a credential. It is a career multiplier for service professionals in Ottawa. Join those who turn reactive support into value-led service management. Start your journey today.
Your Ottawa Career TransformationOttawa's IT market is expanding with government digital transformation and a deep telecom and software base, and employers increasingly separate framework-fluent service professionals from the rest. Here is which side of that line you want to be on.
Sources: PayScale, Glassdoor, Indeed (Canada) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Ottawa is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
100% Secure and Safe download
Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
100% Secure and Safe download
Practices You Apply at Work
The ITIL 5 Foundation programme helps learners build modern service management knowledge, practical application skills and exam readiness. By the end, you can explain the ITIL Value System and apply the framework to real service situations.
Understand what you will learn in ITIL 5 Foundation, starting with how digital products and services create value across their lifecycle and why continual improvement sits at the heart of modern service management.
Learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for creating value.
Apply the ITIL guiding principles, such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical, to make better service decisions.
Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no dimension is neglected.
Explore how products and services move from discovery and design through build, operation, delivery and support, and how each stage works together to sustain value.
Build skill in continual improvement, value co-creation and Value Stream Mapping and Management, so you can optimise flow and reduce waste in everyday service work.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
https://media.invensislearning.com/training-options-corporate.webp
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
https://media.invensislearning.com/training-options-corporate.webp
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CAD 1950
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For ITIL Version 5 Foundation Certification Training in Ottawa
As a trusted ITIL Version 5 Foundation training company in Ottawa, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations looking to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine experienced, accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning a live online cohort for your team, Invensis Learning provides a professional training experience designed around practical understanding, real-world application and measurable learning outcomes.
5000+
Accredited Trainers Globally
4.7/5
Rated by Learners Worldwide
500+
Corporate Clients
15+
Years of Training Excellence
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Ottawa
Andaz Ottawa Byward Market 325 Dalhousie St, Ottawa, ON K1N 7G1
ITIL Version 5 Foundation Training Location in Ottawa
Delta Hotels by Marriott Ottawa City Center 101 Lyon St N, Ottawa, ON K1R 5T9
For Your Ottawa Teams
Trusted by Leading Enterprises in Canada
Drop us a query and our learning consultant will reach out to you shortly
Fill out this form and we will respond quickly.
"Our team underwent the ITIL 4 Foundation certification training together, and the impact was significant. The shared learning experience strengthened our collaborative approach to IT service delivery. The training improved individual skills and enhanced our overall team efficiency."
Michael Patel
(4.5/5)
"Pritesh has good experience and knowledge on the subject. Had a wonderful learning experience."
"PD has been helpful to us during the course duration. He is elaborating the concepts and will not move to the next topic until we understood the topic concerned. He is also proactive in asking questions to ensure we are listening and following the discussion."
"Pritesh Shah is a great, knowledgeable and supportive trainer"
"The teacher was great , very intereactive he came up with alot of examples . "
"This is a good conduct of the information contained in e-mail for me ."
"Instructor is well aware of the subject and made the training tailored to my experience. Recommended :) "
"Great instructor lots of really good examples & ties back to our business "
4.7
Ratings
230K+
Happy Learners
100+
Locations Worldwide
99%
Training Satisfaction
ITIL Version 5 Foundation training for individuals and teams. Select a city in Canada to view upcoming dates, formats and pricing.
Here's everything you may ask...
Yes. ITIL 5 Foundation is a globally recognised entry-level credential valued by Ottawa employers across federal government, telecom and software, where formal service management is the norm. It helps you move from reactive support into ITSM roles where service and operations managers earn around C$100,000.
examen ITIL Version 5 Foundation Ottawacertification ITIL Version 5 Foundation Ottawacours ITIL Version 5 Foundation Ottawacours en ligne ITIL Version 5 Foundation Ottawapréparation ITIL Version 5 Foundation Ottawaexigences de certification ITIL Version 5 Foundation Ottawaprix de l'examen ITIL Version 5 Foundation Ottawacertification en ligne ITIL Version 5 Foundation Ottawaformation ITIL Version 5 Foundation à Ottawaformation pour la certification ITIL Version 5 Foundation Ottawacours de ITIL Version 5 Foundation à Ottawaformation ITIL Version 5 Foundationcertification ITIL Version 5 Foundationformation à la certification ITIL Version 5 Foundationcours ITIL Version 5 Foundation