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Built for IT and business professionals across Canada, this instructor-led programme introduces digital product and service management, the ITIL Value System and the guiding principles modern service teams rely on. Backed by AXELOS and PeopleCert, ITIL 5 Foundation is your recognised first step into high-demand service management roles.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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Starts from
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Canada, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps professionals turn day-to-day IT work into structured, value-led service management. The programme suits service desk staff, analysts, team leads and managers across IT, telecom, banking and the public sector who want recognised, transferable skills. Whether you are entering service management, formalising existing experience, or aligning your team to a modern framework, the training builds capability the Canadian market is actively hiring for.
If you want a recognised first step into IT service management, ITIL 5 Foundation is a clear path forward. You gain digital service knowledge, exam preparation and a credential employers across Canada and worldwide understand.
For Organizations
ITIL 5 Foundation group training helps organisations build service management capability by giving teams a shared, structured approach to delivering and improving services. Training can be tailored for IT operations, service desks or whole business units. For organisations modernising services or scaling support, the programme creates a common framework that improves consistency and value.
If your teams handle services in different ways, ITIL 5 group training creates one governance language. Staff gain a standardised approach to incidents, changes, value streams and continual improvement.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL is a widely requested service management framework across Canada, valued by banks, telecoms, IT services firms and government employers that run large, always-on service operations. As organisations modernise and migrate to the cloud, certified service professionals are increasingly sought after. Demand spans service desk manager, incident manager and service delivery manager roles, and here is what the Canadian market is telling us right now.
ITIL 5 Foundation is more than a credential. It is a practical toolkit for modern service teams. Join professionals across Canada who turn IT work into measurable value. Start your journey today.
Your Canadian Career TransformationCanada's service-driven economy is expanding with cloud adoption, digital programmes and rising service expectations, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.
Sources: PayScale, Glassdoor, SalaryExpert (Canada) 2026.
The ITIL V5 Foundation certification path in Canada is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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ITIL 5 Foundation training gives learners practical command of modern service management concepts, the ITIL Value System and the guiding principles. By the end, you can speak the language of digital service value and prepare confidently for the exam.
Skills covered in ITIL 5 Foundation start here: define digital products and services, understand how value is created, and follow how services are managed across the product and service lifecycle.
Apply the ITIL 5 value co-creation model, weighing outcomes, costs, risks, experience and sustainability so services are shaped collaboratively with consumers and stakeholders rather than handed over.
Take a holistic view using the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers, so no aspect of a service is neglected.
Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.
Use principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to make better decisions in real digital environments.
Follow the lifecycle from discovery and design through build, operation, and delivery and support, and see how each stage works together to create and sustain value.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CAD 1950
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted ITIL Version 5 Foundation training company in Canada, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations building modern service management capability. Our programmes combine accredited courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.
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ITIL Version 5 Foundation Training Location in Canada
Hotel Nelligan, 106 Saint-Paul St W, Montreal, Quebec H2Y 1Z3
ITIL Version 5 Foundation Training Location in Canada
Hotel Fairmont Le Manoir Richelieu, 181 Rue Richelieu, La Malbaie, QC G5A 1X7
Leading Organisations
A Clear, Practical Introduction to ITIL 5
"The ITIL 5 Foundation training finally connected the dots between our tools and the value we deliver. The trainer used real service desk examples, and the guiding principles changed how I prioritise incidents at work."
Daniel Tremblay
Service Desk Team Lead
0/0
Passed with No Prior ITIL Experience
"I came in with no formal service management background and passed the exam first time. The mock questions and the way the four dimensions were explained made the content easy to apply on the job."
Aisha Khan
IT Support Analyst
0/0
Interactive and Well Structured
"Strong content on value co-creation and the ITIL Value System. The live sessions were interactive and the trainer answered every question. It gave me the confidence to take on more service delivery work."
Marc Lefebvre
Incident Coordinator
0/0
Standardised How Our Team Works
"We trained our whole support function on ITIL 5 Foundation. The shared language has reduced confusion during changes and improved how the team handles major incidents. Delivery was flexible around our shifts."
Priya Sharma
IT Service Delivery Manager, Telecom Sector
0/0
A Dependable Corporate Training Partner
"As an L&D lead I needed consistent service management training across two provinces. Invensis Learning delivered tailored corporate sessions and the reporting helped us track progress. A reliable training partner."
Robert MacDonald
Learning and Development Lead, Banking Sector
0/0
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Yes. ITIL 5 Foundation is a globally recognised AXELOS and PeopleCert credential valued by Canadian employers in banking, telecom, IT services and government. It opens service management roles such as service desk manager and service delivery manager, where reported pay sits around C$80,000 to C$100,000, and gives you a shared language for delivering value.