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Built for IT and business professionals across Canada, this instructor-led programme introduces digital product and service management, the ITIL Value System and the guiding principles modern service teams rely on. Backed by AXELOS and PeopleCert, ITIL 5 Foundation is your recognised first step into high-demand service management roles.
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16
Hours
16
PDUs
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Route into Digital Service Value
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Canada, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Why ITIL 5 Foundation Is Worth It in Canada
For Individuals
ITIL 5 Foundation training helps professionals turn day-to-day IT work into structured, value-led service management. The programme suits service desk staff, analysts, team leads and managers across IT, telecom, banking and the public sector who want recognised, transferable skills. Whether you are entering service management, formalising existing experience, or aligning your team to a modern framework, the training builds capability the Canadian market is actively hiring for.
If you want a recognised first step into IT service management, ITIL 5 Foundation is a clear path forward. You gain digital service knowledge, exam preparation and a credential employers across Canada and worldwide understand.
For Organizations
ITIL 5 Foundation group training helps organisations build service management capability by giving teams a shared, structured approach to delivering and improving services. Training can be tailored for IT operations, service desks or whole business units. For organisations modernising services or scaling support, the programme creates a common framework that improves consistency and value.
If your teams handle services in different ways, ITIL 5 group training creates one governance language. Staff gain a standardised approach to incidents, changes, value streams and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Pay
ITIL is a widely requested service management framework across Canada, valued by banks, telecoms, IT services firms and government employers that run large, always-on service operations. As organisations modernise and migrate to the cloud, certified service professionals are increasingly sought after. Demand spans service desk manager, incident manager and service delivery manager roles, and here is what the Canadian market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Canada : Salary Insights and Trends
Hiring Companies in Canada
PayScale · Glassdoor (Canada) 2026
Source: CGI · Bell · TELUS
ITIL 5 Foundation is more than a credential. It is a practical toolkit for modern service teams. Join professionals across Canada who turn IT work into measurable value. Start your journey today.
Your Canadian Career TransformationCanada's service-driven economy is expanding with cloud adoption, digital programmes and rising service expectations, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.
Sources: PayScale, Glassdoor, SalaryExpert (Canada) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Canada is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Practical ITIL 5 Capability You Can Apply
ITIL 5 Foundation training gives learners practical command of modern service management concepts, the ITIL Value System and the guiding principles. By the end, you can speak the language of digital service value and prepare confidently for the exam.
Skills covered in ITIL 5 Foundation start here: define digital products and services, understand how value is created, and follow how services are managed across the product and service lifecycle.
Apply the ITIL 5 value co-creation model, weighing outcomes, costs, risks, experience and sustainability so services are shaped collaboratively with consumers and stakeholders rather than handed over.
Take a holistic view using the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers, so no aspect of a service is neglected.
Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.
Use principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to make better decisions in real digital environments.
Follow the lifecycle from discovery and design through build, operation, and delivery and support, and see how each stage works together to create and sustain value.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CAD 1950
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
An Accredited Partner You Can Trust
As a trusted ITIL Version 5 Foundation training company in Canada, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations building modern service management capability. Our programmes combine accredited courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Canada
Hotel Nelligan, 106 Saint-Paul St W, Montreal, Quebec H2Y 1Z3
ITIL Version 5 Foundation Training Location in Canada
Hotel Fairmont Le Manoir Richelieu, 181 Rue Richelieu, La Malbaie, QC G5A 1X7
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"Training was good and informative. Sathish is an amazing trainer. Thanks. "
"Pritesh has good experience and knowledge on the subject. Had a wonderful learning experience."
"Great traininer and material."
"The training exceeded my expectations. The instructors were knowledgeable, and the course content was well-structured. The emphasis on real-world applications made the learning experience highly relevant.I now feel more confident in implementing ITIL practices in my role."
Sarah Rodriguez
(4.5/5)
"PD has been helpful to us during the course duration. He is elaborating the concepts and will not move to the next topic until we understood the topic concerned. He is also proactive in asking questions to ensure we are listening and following the discussion."
"The resources are very helpful and my trainer, Pritesh Shah was knowledgeable and made sure the class understood all concepts with patience and extra attention to detail."
"It was a great experience, Sathish was a great trainer with advanced knowledge and willing to share. He was patient with the very many questions."
"The trainer could customize the training for our company needs and teams could relate them better."
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Canada to view upcoming dates, formats and pricing.
Here's everything you may ask...
Yes. ITIL 5 Foundation is a globally recognised AXELOS and PeopleCert credential valued by Canadian employers in banking, telecom, IT services and government. It opens service management roles such as service desk manager and service delivery manager, where reported pay sits around C$80,000 to C$100,000, and gives you a shared language for delivering value.
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