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Step into IT service management with instructor-led ITIL Version 5 Foundation training built for Montreal professionals. Learn the latest AXELOS (PeopleCert) framework for digital product and service management, prepare for the 40-question Foundation exam, and earn a globally recognised credential that employers across Quebec's IT services, banking and telecom sectors actively seek.
Flexible
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Mode
16
Hours
16
PDUs
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Montreal, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps you understand modern service management and prepare for the Foundation exam with confidence. The course suits service desk staff, IT support analysts, and professionals moving into incident, change or service delivery roles across Montreal. Whether you are entering IT service management for the first time or formalising skills you already practise in banking, telecom, gaming or consulting, this training builds capability aligned with what local employers expect.
If you want a recognised credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain practical service management knowledge, exam-focused preparation and a structured route that employers across Quebec and worldwide respect.
For Organizations
ITIL 5 Foundation group training helps organisations build modern service management capability by equipping teams with a shared framework and practical knowledge. The training can be delivered for IT operations, service desks, project teams or whole departments. For organisations adopting cloud, AI and digital services, this training provides a scalable, flexible way to standardise how services are designed, delivered and improved.
If your teams struggle with inconsistent service delivery or weak links between IT and business value, ITIL 5 Foundation training creates a common operating language. Staff gain a standardised approach to value co-creation, governance and continual improvement.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation has become a trusted entry marker for service management careers across Montreal, valued by IT services firms, banks, telecom operators and gaming studios that run complex digital services. As Quebec invests heavily in AI, cloud and digital transformation, employers increasingly want professionals who can standardise service delivery and link IT to business value. Demand runs from service desk analyst through to service delivery and operations management, and here is what the local market is showing right now.
ITIL 5 Foundation is more than a credential. It is a practical edge for IT professionals in Montreal who want to run reliable, value-led services. Join those who connect IT delivery to business outcomes. Start your journey today.
Your Montreal Career TransformationMontreal's IT market is expanding with AI, cloud and digital transformation investment, and employers increasingly separate professionals who can run reliable, value-led services from those who cannot. Here is which side of that line a recognised service management credential puts you on.
Sources: Glassdoor, SalaryExpert, PayScale, Salary.com (Montreal, Quebec) 2026.
The ITIL V5 Foundation certification path in Montreal is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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This ITIL 5 Foundation training covers the full ITIL Value System, from digital product and service management concepts to the management practices teams use every day. By the end, you can describe how modern services create value and feel ready for the nine syllabus areas the Foundation exam assesses.
Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their full lifecycle. This is the core ITIL 5 lens you will carry through every other topic.
Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, so you can move teams from output-focused delivery to genuine, outcome-focused value.
Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no dimension is neglected when designing or running a service.
Get to grips with the ITIL Value System that brings together governance, value chain activities, practices and improvement, and learn to apply the seven guiding principles to make better, more practical decisions.
Walk through the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and see how they work together to create value at every stage.
Explore the role of ITIL management practices, continual improvement and value stream mapping, the everyday ways of working that keep modern services reliable, efficient and steadily improving.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CAD 1950
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Montreal that want to build modern service management capability and prepare for the Foundation exam. Our programmes combine experienced PeopleCert-aligned trainers, flexible live online and classroom delivery, organised courseware and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Montreal, Invensis Learning makes getting started straightforward. Whether you enrol as an individual or plan group training for your team, you gain a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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ITIL Version 5 Foundation Training Location in Montreal
1245 St Andre St, Montreal, Quebec H2L 3T1, Canada
ITIL Version 5 Foundation Training Location in Montreal
Hotel Birks Montreal 1240 Phillips Square, Montreal, Quebec H3B 3H4, Canada
Leading Organisations
Passed the Foundation Exam with Confidence
"The trainer made the ITIL Value System genuinely easy to follow, and the practice questions mirrored the real exam. I passed the Foundation exam first time and now use the guiding principles in my service desk role every week."
Marc Tremblay
IT Service Desk Analyst
0/0
A Clear Step up in My Career
"Coming from a support background, the ITIL 5 content on the product and service lifecycle gave me the bigger picture I was missing. The live online sessions fit around my shifts and helped me move into a change management role."
Sophie Gagnon
IT Change Coordinator
0/0
Practical and Well Paced
"Well structured and very practical. The four dimensions and continual improvement topics connected directly to problems we face day to day, and the revision support made exam preparation far less stressful."
David Lefebvre
Incident Analyst
0/0
A Shared Framework for Our Whole Team
"We trained a mixed group from our service desk and operations teams. Everyone came away speaking the same service management language, and our incident and change handling has become noticeably more consistent."
Catherine Roy
IT Operations Lead, Financial Services
0/0
Tailored Corporate Training That Worked
"Invensis Learning delivered onsite ITIL 5 Foundation training tailored to our environment. The trainer used examples from our sector, and the flexible scheduling meant minimal disruption to live service."
Julien Bouchard
L&D Manager, Telecommunications
0/0
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and modern service practices. It suits IT and business professionals at any stage, including service desk, support and aspiring service managers in Montreal.