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Step into IT service management with instructor-led ITIL Version 5 Foundation training built for Montreal professionals. Learn the latest AXELOS (PeopleCert) framework for digital product and service management, prepare for the 40-question Foundation exam, and earn a globally recognised credential that employers across Quebec's IT services, banking and telecom sectors actively seek.
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16
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Montreal, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Career Value for You and Your Team
For Individuals
ITIL 5 Foundation training helps you understand modern service management and prepare for the Foundation exam with confidence. The course suits service desk staff, IT support analysts, and professionals moving into incident, change or service delivery roles across Montreal. Whether you are entering IT service management for the first time or formalising skills you already practise in banking, telecom, gaming or consulting, this training builds capability aligned with what local employers expect.
If you want a recognised credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain practical service management knowledge, exam-focused preparation and a structured route that employers across Quebec and worldwide respect.
For Organizations
ITIL 5 Foundation group training helps organisations build modern service management capability by equipping teams with a shared framework and practical knowledge. The training can be delivered for IT operations, service desks, project teams or whole departments. For organisations adopting cloud, AI and digital services, this training provides a scalable, flexible way to standardise how services are designed, delivered and improved.
If your teams struggle with inconsistent service delivery or weak links between IT and business value, ITIL 5 Foundation training creates a common operating language. Staff gain a standardised approach to value co-creation, governance and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Salary
ITIL 5 Foundation has become a trusted entry marker for service management careers across Montreal, valued by IT services firms, banks, telecom operators and gaming studios that run complex digital services. As Quebec invests heavily in AI, cloud and digital transformation, employers increasingly want professionals who can standardise service delivery and link IT to business value. Demand runs from service desk analyst through to service delivery and operations management, and here is what the local market is showing right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Montreal : Salary Insights and Trends
Hiring Companies in Montreal
Indeed · CareerBeacon (Montreal) 2026
Source: CGI · Cofomo · Bell
ITIL 5 Foundation is more than a credential. It is a practical edge for IT professionals in Montreal who want to run reliable, value-led services. Join those who connect IT delivery to business outcomes. Start your journey today.
Your Montreal Career TransformationMontreal's IT market is expanding with AI, cloud and digital transformation investment, and employers increasingly separate professionals who can run reliable, value-led services from those who cannot. Here is which side of that line a recognised service management credential puts you on.
Sources: Glassdoor, SalaryExpert, PayScale, Salary.com (Montreal, Quebec) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Montreal is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Practical Capabilities for Modern IT Teams
This ITIL 5 Foundation training covers the full ITIL Value System, from digital product and service management concepts to the management practices teams use every day. By the end, you can describe how modern services create value and feel ready for the nine syllabus areas the Foundation exam assesses.
Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their full lifecycle. This is the core ITIL 5 lens you will carry through every other topic.
Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, so you can move teams from output-focused delivery to genuine, outcome-focused value.
Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no dimension is neglected when designing or running a service.
Get to grips with the ITIL Value System that brings together governance, value chain activities, practices and improvement, and learn to apply the seven guiding principles to make better, more practical decisions.
Walk through the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and see how they work together to create value at every stage.
Explore the role of ITIL management practices, continual improvement and value stream mapping, the everyday ways of working that keep modern services reliable, efficient and steadily improving.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CAD 1950
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Trusted by Professionals and Teams
Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Montreal that want to build modern service management capability and prepare for the Foundation exam. Our programmes combine experienced PeopleCert-aligned trainers, flexible live online and classroom delivery, organised courseware and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Montreal, Invensis Learning makes getting started straightforward. Whether you enrol as an individual or plan group training for your team, you gain a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Montreal
1245 St Andre St, Montreal, Quebec H2L 3T1, Canada
ITIL Version 5 Foundation Training Location in Montreal
Hotel Birks Montreal 1240 Phillips Square, Montreal, Quebec H3B 3H4, Canada
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"The Instructor. (Sathish Kumar) He delivers the content that are easy to understand. "
"Quiez sessions are very nice. I really helpful to push our career growth. Awesome trainer and his teaching style."
"The instructor was exceptionally clear in their explanations and patiently repeated any concepts I struggled to understand, ensuring a smooth learning experience. I highly recommend Invensis for their outstanding teaching approach and commitment to student success"
"Amazing support team! I am very thankful to the support team who helped me at every step of my learning process. They are quick in responding to the issue and providing the best solutions."
"The course was delivered at very high professional level. With Clear explanation of even most complex topics. The instructor was knowledgeable, patient, and always ready to support and answer questions and genuinely appreciated me as engaged participant. I'm satisfied with the training and would highly recommend it to anyone looking to gain practical high quality knowledge. "
"Fundamentals session was good. I would prefer a more fast pace."
"I enjoyed the constant interaction and Knowledge Checks - it helped to retain a lot of the information. Sathish was great and always willing to explain any queries we had. Thanks Sathish!!"
"It was a pleasur working and learning from Pritesh Shah. He managed to pick up where I was standing and helped me understand from the ground on. I am very greatful he managed to help me in that way. It is absolutely worth the money."
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Canada to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and modern service practices. It suits IT and business professionals at any stage, including service desk, support and aspiring service managers in Montreal.
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