From Study to Certified
Master modern digital product and service management with PeopleCert-aligned ITIL 5 Foundation training built for Edmonton's growing technology, energy and public sector employers. Designed for IT and business professionals, this instructor-led course prepares you for the ITIL 5 Foundation exam and the service management skills Alberta employers now expect.
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Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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Starts from
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Edmonton, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Real Skills and Global Recognition
For Individuals
ITIL 5 Foundation training helps professionals build practical IT service management knowledge and prepare for the certification exam. It suits service desk staff, analysts, project team members and managers who want to understand how digital products and services create value. Whether you are entering IT service management, formalising on-the-job experience, or supporting digital transformation in technology, energy or the public sector, this training builds capability aligned with current industry practice.
If you want a recognised first step in modern service management, ITIL 5 Foundation is a clear path forward. You gain the ITIL Value System, the guiding principles and exam readiness, backed by a credential employers value across Edmonton and worldwide.
For Organizations
ITIL 5 Foundation group training helps organisations build service management capability by giving teams a shared, structured understanding of digital product and service management. It can be delivered for IT departments, service desks or cross-functional groups. For organisations modernising their services and improving delivery, this training provides a scalable, flexible foundation.
If your teams struggle to connect IT delivery to business value, ITIL 5 Foundation training creates a common framework. Staff gain a standardised approach to value co-creation, the guiding principles and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Pay
ITIL 5 Foundation has become a recognised entry point into IT service management across Edmonton, valued by technology, energy, public sector, health and financial services employers that run complex digital services. As the Edmonton region's tech sector posts record growth and organisations modernise IT delivery, certified service management professionals are increasingly sought after. Demand spans service desk analyst, ITSM analyst, service delivery manager and IT operations roles, and here is what the local market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Edmonton : Salary Insights and Trends
Hiring Companies in Edmonton
PayScale (Edmonton) 2026
Source: Long View Systems · Alberta Blue Cross · MacEwan University · ATCO
ITIL 5 Foundation is more than a certificate. It is a recognised first step into modern service management. Join professionals across Edmonton building the skills employers want, and start your journey today.
Your Edmonton Career TransformationEdmonton's IT and digital economy is expanding with record tech investment, energy digitalisation and public sector modernisation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.
Sources: PayScale, ZipRecruiter, Indeed (Edmonton/Alberta) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Edmonton is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Core Service Management Capabilities
ITIL 5 Foundation training helps you build a working understanding of digital product and service management, from the ITIL Value System to the guiding principles and continual improvement. By the end, you can speak the language of modern service management and are ready for the exam.
Understand what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in modern organisations.
Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability across digital services.
Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers.
Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system.
Use the guiding principles, from focus on value to optimise and automate, to make better and more practical service management decisions.
Explore the product and service lifecycle from discovery to delivery and support, plus value stream mapping and continual improvement.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CAD 1950
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your Trusted ITIL Partner
As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Edmonton looking to build modern service management capability and prepare for the certification exam. As an accredited training partner working to PeopleCert and AXELOS standards, we combine expert trainers, organised courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Edmonton
JW Marriott Edmonton ICE District, 10344 102 St NW, Edmonton, AB T5J 0K9, Canada
ITIL Version 5 Foundation Training Location in Edmonton
Fantasyland Hotel, 17700 87 Ave NW, Edmonton, AB T5T 4V4, Canada
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"Shatish Course pace, explanation, examples were great. Learned new terminologies, he is a great lecturer."
"One of the standout experience of training was the structured and comprehensive nature of the program.The training covered all essential aspects. The trainer was always willing to answer. I received helped me refine my skills and understand best practices."
"Pritesh Shah - Trainer Engaging Lecturer giving the lesson. Very knowledgeable. Taking us through step by step."
"the trainer was very knowlegeable"
"Respective communication, steady pace of the class, not too fast but as well not too slow. A lot of space for open discussions and questionings. its not 5/5 because I believe the sessions consist of too much information for such short time. It could be organized in 1 more day, with less information per day, to have a better understanding."
"Mr PD Saha from Invensis Learning has been fantastic with the training. He was very thorough in explaining all the modules and always had impeccable examples to help understand the concepts easily. His lecture and guidance is extremely streamlined, well organised and clear. Invensis team has been very helpful in organising the training. Highly recommended."
"The instructor was exceptionally clear in their explanations and patiently repeated any concepts I struggled to understand, ensuring a smooth learning experience. I highly recommend Invensis for their outstanding teaching approach and commitment to student success"
"Victor was a great trainer and was appreciative of all of the real life scenarios he tied to the lessons"
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Canada to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level certification in AXELOS and PeopleCert's ITIL 5 scheme. It introduces modern digital product and service management and suits IT and business professionals at any career stage. There are no formal prerequisites, so anyone can begin here.
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