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Built for IT and business professionals in Calgary, this instructor-led programme introduces the ITIL Value System and modern digital service management, and prepares you for the ITIL 5 Foundation exam from PeopleCert. Learn the framework that energy, finance and technology employers across the city rely on to run dependable services.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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Starts from
CAD 1950
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Calgary, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills, Recognition and Career Growth
For Individuals
ITIL 5 Foundation helps professionals build practical service-management capability and prove it with a credential recognised across Calgary and worldwide. The training suits service desk staff, analysts, and project or operations professionals who want to formalise how they design, deliver and improve services. Whether you are entering IT, moving from a technical role into service management, or supporting transformation in energy, finance or technology, the qualification builds skills aligned with what local employers expect.
If you want a recognised entry point into modern service management, ITIL 5 Foundation is a clear path forward. You gain framework knowledge, exam preparation and a structured route that employers across sectors and regions value.
For Organizations
ITIL 5 Foundation group training helps organisations raise service-management maturity by giving teams a shared framework for creating, delivering and improving services. It can be delivered for service desks, IT operations or wider digital teams. For Calgary organisations modernising services and adopting cloud and automation, the training provides a scalable, flexible way to standardise practice and reduce service risk.
If your service desk and operations teams work to different standards, ITIL 5 Foundation creates a common approach to value, practices and continual improvement. Teams gain a consistent way to manage services and connect delivery to strategy.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Earning Power
ITIL 5 Foundation has become a practical marker of service-management capability across Calgary, valued by energy, financial services, technology and public-sector employers that run large, business-critical service operations. As the city diversifies beyond oil and gas and posts the fastest tech job growth in North America, demand for professionals who can structure and improve services keeps rising. Roles range from Service Desk Analyst to IT Service Delivery Manager and IT Operations Manager, and here is what the local market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Calgary : Salary Insights and Trends
Hiring Companies in Calgary
Glassdoor · Indeed (Calgary) 2026
Source: City of Calgary · ATB Financial · WestJet · TC Energy
ITIL 5 Foundation is more than a certificate. It is a career step for professionals who keep services reliable and aligned to value. Join the learners turning service-management skills into stronger careers across Calgary. Start your journey today.
Your Calgary Career TransformationCalgary's service economy is expanding with digital transformation and diversification beyond oil and gas, and employers increasingly separate certified service-management professionals from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, SalaryExpert (Calgary) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Calgary is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Service Value, Practices and Improvement
Skills covered in ITIL 5 Foundation span the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, and ITIL's management practices. By the end of the programme you can apply a shared framework to create, deliver and continually improve digital services.
Understand digital product and service management concepts, how value is created, and how products and services are managed across their full lifecycle in modern organisations.
Apply the ITIL 5 approach to value co-creation, weighing outcomes, costs, risks, experience and sustainability across service consumers, users, partners and suppliers.
Take a holistic view using organisations and people, value streams and processes, information and technology, and partners and suppliers for balanced service decisions.
See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that keeps value flowing.
Use principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to make better day-to-day decisions.
Follow the lifecycle from discovery and design through build, operation, and delivery and support, and apply ITIL's management practices and continual improvement at work.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CAD 1950
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Expert-Led, Flexible
Invensis Learning, a trusted ITIL Version 5 Foundation training company, delivers accredited ITIL 5 Foundation training for professionals and organisations in Calgary that want to build service-management capability and pass the PeopleCert exam. Our programmes combine certified instructors, flexible delivery, AXELOS and PeopleCert-aligned courseware, and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Calgary
Calgary Marriott Downtown Hotel 110 9 Ave SE, Calgary, AB T2G 5A6, Canada
ITIL Version 5 Foundation Training Location in Calgary
Radisson Hotel and Conference Center 6620 36 St NE, Calgary, AB T3J 4C8, Canada
Upskill Calgary Teams at Scale
Trusted by Leading Enterprises in Canada
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"Pritesh Shah was a wonderful very patient and professional instructor. I felt supported all the way, he gave me excellent tips and always started the sessions with a very good summary of the previous explanations so that gradually my understanding would increase. "
"Pritesh Shah - Trainer Engaging Lecturer giving the lesson. Very knowledgeable. Taking us through step by step."
"Quiez sessions are very nice. I really helpful to push our career growth. Awesome trainer and his teaching style."
"It was good."
"My instructor PD is really knowledgeable and explained really well the concepts, giving me examples and clarifying when needed. Moreover, he has been very supportive in my learning progress. The materials have been comprehensive and clear too."
"Great experience where knowledge are valuable "
"Shatish Course pace, explanation, examples were great. Learned new terminologies, he is a great lecturer."
"It was a great time!"
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Canada to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, covering digital product and service management and the ITIL Value System. It is designed for IT and business professionals, from service desk staff and analysts to project and operations roles, with no prior ITIL knowledge required.
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