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Built for IT and business professionals in Calgary, this instructor-led programme introduces the ITIL Value System and modern digital service management, and prepares you for the ITIL 5 Foundation exam from PeopleCert. Learn the framework that energy, finance and technology employers across the city rely on to run dependable services.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
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Starts from
CAD 1950
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Calgary, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation helps professionals build practical service-management capability and prove it with a credential recognised across Calgary and worldwide. The training suits service desk staff, analysts, and project or operations professionals who want to formalise how they design, deliver and improve services. Whether you are entering IT, moving from a technical role into service management, or supporting transformation in energy, finance or technology, the qualification builds skills aligned with what local employers expect.
If you want a recognised entry point into modern service management, ITIL 5 Foundation is a clear path forward. You gain framework knowledge, exam preparation and a structured route that employers across sectors and regions value.
For Organizations
ITIL 5 Foundation group training helps organisations raise service-management maturity by giving teams a shared framework for creating, delivering and improving services. It can be delivered for service desks, IT operations or wider digital teams. For Calgary organisations modernising services and adopting cloud and automation, the training provides a scalable, flexible way to standardise practice and reduce service risk.
If your service desk and operations teams work to different standards, ITIL 5 Foundation creates a common approach to value, practices and continual improvement. Teams gain a consistent way to manage services and connect delivery to strategy.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation has become a practical marker of service-management capability across Calgary, valued by energy, financial services, technology and public-sector employers that run large, business-critical service operations. As the city diversifies beyond oil and gas and posts the fastest tech job growth in North America, demand for professionals who can structure and improve services keeps rising. Roles range from Service Desk Analyst to IT Service Delivery Manager and IT Operations Manager, and here is what the local market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is a career step for professionals who keep services reliable and aligned to value. Join the learners turning service-management skills into stronger careers across Calgary. Start your journey today.
Your Calgary Career TransformationCalgary's service economy is expanding with digital transformation and diversification beyond oil and gas, and employers increasingly separate certified service-management professionals from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, SalaryExpert (Calgary) 2026.
The ITIL V5 Foundation certification path in Calgary is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Skills covered in ITIL 5 Foundation span the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, and ITIL's management practices. By the end of the programme you can apply a shared framework to create, deliver and continually improve digital services.
Understand digital product and service management concepts, how value is created, and how products and services are managed across their full lifecycle in modern organisations.
Apply the ITIL 5 approach to value co-creation, weighing outcomes, costs, risks, experience and sustainability across service consumers, users, partners and suppliers.
Take a holistic view using organisations and people, value streams and processes, information and technology, and partners and suppliers for balanced service decisions.
See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that keeps value flowing.
Use principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to make better day-to-day decisions.
Follow the lifecycle from discovery and design through build, operation, and delivery and support, and apply ITIL's management practices and continual improvement at work.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CAD 1950
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning, a trusted ITIL Version 5 Foundation training company, delivers accredited ITIL 5 Foundation training for professionals and organisations in Calgary that want to build service-management capability and pass the PeopleCert exam. Our programmes combine certified instructors, flexible delivery, AXELOS and PeopleCert-aligned courseware, and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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1-to-1
Doubt-Clearing Sessions
60+
Global Course Portfolio
100+
Countries Served
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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ITIL Version 5 Foundation Training Location in Calgary
Calgary Marriott Downtown Hotel 110 9 Ave SE, Calgary, AB T2G 5A6, Canada
ITIL Version 5 Foundation Training Location in Calgary
Radisson Hotel and Conference Center 6620 36 St NE, Calgary, AB T3J 4C8, Canada
Trusted by Teams Across Calgary
A Real Career Step from the Service Desk
"The trainer made the ITIL Value System and guiding principles genuinely easy to follow. I moved from a help desk role into a service-management analyst position within months of certifying."
Ryan Mitchell
IT Service Management Analyst
0/0
Confident Going into the Exam
"Clear sessions and well-paced mock exams meant I walked into the PeopleCert exam confident. The four dimensions and lifecycle content clicked because of the real-world examples."
Amanda Chen
IT Analyst
0/0
Beginner Friendly and Practical
"As someone new to ITSM, I appreciated that no prior knowledge was assumed. I now use the guiding principles every day to prioritise work and explain decisions to stakeholders."
Jordan Beaulieu
Infrastructure Support Coordinator
0/0
Standardised How Our Team Works
"We trained our service desk and operations staff together, and the shared ITIL vocabulary improved how we handle incidents and changes. Coordination and reporting were excellent throughout."
Priya Sharma
IT Service Delivery Manager, Energy Sector
0/0
Tailored Corporate Training That Fit Our Schedule
"The corporate programme was tailored to our service catalogue and delivered live virtually around our shifts. Our teams now speak a common service-management language across departments."
Daniel Foster
Learning and Development Lead, Financial Services
0/0
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, covering digital product and service management and the ITIL Value System. It is designed for IT and business professionals, from service desk staff and analysts to project and operations roles, with no prior ITIL knowledge required.