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Build modern IT service management skills with accredited, instructor-led ITIL 5 Foundation training in Mumbai. Aligned to the AXELOS (PeopleCert) Version 5.0 syllabus, this programme prepares IT and business professionals to master digital product and service management, the ITIL Value System and value stream thinking, then sit the ITIL 5 Foundation exam with confidence.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
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Starts from
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Mumbai, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps IT and business professionals build modern service management capability and prepare for the ITIL 5 Foundation exam. The course suits service desk staff, IT operations professionals, product owners and anyone moving from ITIL 4 to the current edition. Whether you are formalising your ITSM knowledge, entering the field for the first time, or supporting digital service teams in BFSI, GCC or consulting environments, this training builds skills aligned to what Mumbai employers now expect.
If you want a recognised, digital-era credential that proves you understand how organisations create and deliver value, ITIL 5-F is a clear step forward. You gain structured knowledge, practical exam preparation and a globally portable qualification employers trust across sectors.
For Organizations
ITIL 5 Foundation group training helps organisations raise service management maturity by giving teams a structured, current-edition framework. The training can be delivered for IT operations, service desks, product teams or whole departments. For Mumbai organisations connecting digital services to business value, this programme provides a scalable, flexible way to standardise practice and improve delivery quality.
If your teams manage a growing set of digital products and services without a common approach, ITIL 5 group training creates a shared service management language. Teams gain a consistent way to co-create value, manage practices and drive continual improvement.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation is fast becoming the current-edition benchmark for IT service management talent in Mumbai, India's financial and IT services capital. Banks, insurers, fintechs, GCCs and consulting firms run large digital service portfolios and increasingly prefer certified professionals who can bridge traditional ITSM with cloud, DevOps and automation. Demand runs from service desk analysts up to service delivery and service managers, and here is what the market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is proof you can run modern, value-driven IT services. Join professionals in Mumbai turning digital service skills into career growth. Start your journey today.
Your Mumbai Career TransformationMumbai's IT and digital services market is expanding with fintech growth, GCC scaling and cloud adoption, and employers increasingly separate certified, current-edition service professionals from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, 6figr (Mumbai and India) 2026.
The ITIL V5 Foundation certification path in Mumbai is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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This ITIL 5 Foundation programme takes you across all nine official topic areas so you leave with practical, current-edition service management knowledge. By the end you can explain the ITIL Value System, apply the guiding principles and read a value stream with confidence.
The skills covered in ITIL 5 Foundation start here: understand what distinguishes digital products and services, how organisations create value through them, and how the product and service lifecycle sustains that value in modern, digital environments.
Explain how the ITIL Value System brings together governance, value chain activities, practices and continual improvement, and apply the seven guiding principles, from focus on value to optimise and automate, to real service decisions.
Take a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, and see how PESTLE factors shape every digital product and service.
Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and understand how they work together to co-create value for consumers and users.
Understand the role of ITIL management practices and official practice guides, including how practices such as incident, change and service request management give teams consistent, adaptable ways of working.
Use Value Stream Mapping to make work visible, identify waste and improve flow, and apply the ITIL continual improvement model to keep digital services improving over time.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
INR 45350
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning is a trusted ITIL Version 5 Foundation training company that delivers structured ITIL 5 Foundation training for professionals and organisations in Mumbai who want current-edition service management skills and a clear path to certification. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.
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Hours of Training Delivered
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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ITIL Version 5 Foundation Training Location in Mumbai
The Taj Mahal Palace, Koli Nagar, A Ward, Mumbai Zone 1, Mumbai City District, Maharashtra, India
ITIL Version 5 Foundation Training Location in Mumbai
Trident, Nariman-Point, Sir Dorab Tata Road, Nariman Point, Fort, A Ward, Mumbai Zone 1, Mumbai City District, Maharashtra, 400023, India
Leading Organisations
Passed on My First Attempt
"The trainer made the ITIL Value System and the guiding principles genuinely easy to follow. I passed the ITIL 5 Foundation exam on my first attempt and now use the practices every day on our service desk."
Aditya Kulkarni
Service Desk Analyst
0/0
A Smooth Move from ITIL 4 to ITIL 5
"Coming from ITIL 4, I wanted to understand what changed in the fifth edition. The lifecycle and value stream topics were explained clearly with real examples. Highly practical training for anyone in ITSM in Mumbai."
Sneha Nair
Incident Management Specialist
0/0
Well Structured and Exam Ready
"The mock exams and practice questions matched the real exam format well. The sessions on the four dimensions and management practices gave me the confidence to apply for a service delivery role."
Rahul Deshpande
IT Operations Engineer
0/0
A Shared Service Language for Our Team
"We trained a mixed team of service and DevOps engineers. The programme gave everyone a shared language for value co-creation and continual improvement, and our incident handling has become noticeably more consistent."
Meera Iyer
IT Service Delivery Lead, BFSI Sector
0/0
Flexible Corporate Delivery That Scaled
"As an L&D manager I needed accredited, current-edition ITIL training that could scale across shifts. The corporate delivery was flexible and well coordinated, and the feedback from our support teams has been excellent."
Vikram Shetty
Learning and Development Manager, IT Services
0/0
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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
Yes. ITIL 5 Foundation gives you a current-edition, globally recognised service management credential that Mumbai's BFSI, GCC and consulting employers value. ITIL-certified professionals are reported to earn around 22 percent more, and the skills apply directly to in-demand ITSM, incident and service delivery roles.