Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge?UntitledYour Fast Route to the Current Framework

    The ITIL (Version 5) Foundation Bridge is a one-day upgrade qualification from AXELOS and PeopleCert that takes professionals who already hold ITIL 4 Foundation to the latest ITIL 5 credential. ITIL 5 Foundation Bridge certification training in New Haven, CT helps IT service management professionals across Connecticut refresh what is new in ITIL 5 without repeating content they already know. The bridge focuses only on what has changed: the product and service lifecycle, the ITIL Value System, value stream management, and updated guidance for digital and AI-enabled service delivery. Pass the short PeopleCert exam and you hold the ITIL 5 Foundation credential, ready to progress to higher ITIL 5 qualifications. Whether you support Yale New Haven Health, a Connecticut biotech, or a regional insurer, this is the quickest route to keep your ITSM credential current. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in New Haven, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge?Your Fast Route to the Current Framework

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in New Haven, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in New HavenDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the ITIL 5 Upgrade Is Worth ItFor Your ITSM Career in New Haven

    ITIL V5 Foundation Exam Format in New HavenWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in New Haven

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Career Outlook in New HavenRoles, Sectors and Pay

    Upgrading to ITIL 5 keeps you competitive for the ITSM roles New Haven and Connecticut employers are filling now, from service desk and ServiceNow administration to service delivery and IT management. Healthcare, biotech, higher education and insurance all run large service operations that value current ITIL knowledge. As organizations adopt the latest framework and modernize IT, professionals with an up-to-date credential stand out. Here is what the local market is showing.

    What Is Driving ITIL 5 Demand in New Haven?

    ITIL 5 is the framework employers are moving to. Keep your service-management knowledge current and stand out for the ITSM roles New Haven is hiring for. Start your upgrade today.

    Your New Haven Career Transformation

    Where You Stand Today,

    And Where the ITIL 5 Upgrade Takes You

    Connecticut's IT employers are moving to the latest ITIL framework, and they increasingly separate professionals with a current credential from those still on the previous version. Here is the gap the ITIL 5 Foundation Bridge closes for you.

    Sources: Glassdoor, ZipRecruiter, Salary.com (Connecticut) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in New HavenStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in New Haven is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in United States is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.

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    Skills You Will Gain from the ITIL 5 BridgeUpdated Concepts You Can Apply at Work

    The ITIL 5 Foundation Bridge updates your knowledge of what is new and changed in the latest framework. By the end of the one-day program, you can apply ITIL 5's lifecycle, value-stream and digital service concepts at work and sit the bridge exam with confidence.

    What Has Changed in ITIL 5

    What you will learn in the ITIL 5 Foundation Bridge starts here: the key enhancements and structural updates introduced since ITIL 4, including the product and service lifecycle and the reasons the framework evolved, so you focus only on what is new.

    Digital Product and Service Management

    Understand how ITIL 5 reflects modern digital and AI-enabled environments, managing products and services across the Discovery, Design, Build, Operation and Delivery lifecycle rather than as standalone IT services.

    Updated Language and Core Concepts

    Get clear on the new and refined ITIL 5 terminology so you can communicate confidently with teams, partners and stakeholders, including updates to the guiding principles, four dimensions and value co-creation.

    Enhanced Value Creation

    Apply ITIL 5's broadened approach to value creation across the full stakeholder ecosystem, linking strategy to delivery and tracking measurable outcomes through value stream management.

    Applying ITIL 5 at Work

    Integrate ITIL 5 enhancements into your existing ITIL 4 practice, improving collaboration, breaking down silos and driving measurable improvements in service delivery and product quality.

    Bridge Exam Readiness

    Prepare for the short PeopleCert bridge exam with focused review of the updated topic areas, practice questions and exam techniques, so you can pass and earn the ITIL 5 Foundation credential.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in New Haven?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 545

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

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    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

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    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

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    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 545

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    ITIL 5 Bridge Training Partner in New HavenAccredited and Learner First

    Invensis Learning delivers structured ITIL 5 Foundation Bridge training for individual professionals and ITSM teams who want to move to the latest framework efficiently. Our programs combine experienced, accredited trainers, flexible delivery formats, organized courseware, and learner-focused support. Whether you enroll as an individual learner or arrange corporate training for your team with our ITIL (Version 5) Foundation Bridge training company in New Haven, you get a professional learning experience built around practical understanding, real-world application, and exam readiness for the PeopleCert bridge.

    • Accredited training aligned with AXELOS and PeopleCert standards
    • Experienced ITSM trainers with real IT service management practice
    • Flexible live online (virtual) and onsite formats for New Haven learners
    • Focused one-day bridge built around the latest ITIL 5 exam
    • Practice questions and exam guidance to support a first-time pass
    • Dedicated learner support before, during, and after training
    • Corporate and group delivery across Connecticut and beyond
    • ISO 9001 and ISO 27001 certified training operations

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    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in New HavenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in New Haven

    The Study at Yale, Chapel Street, Chapel Street Historic District, Dixwell, New Haven, South Central Connecticut Planning Region, Connecticut, 06515, United States

    ITIL V5 Foundation Bridge Training Location in New Haven

    Omni New Haven Hotel at Yale, 155, Temple Street, Downtown, Dixwell, New Haven, Connecticut, 06510, United States

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    ITIL 5 Corporate Training in New HavenUpgrade Your ITSM Team

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    • Upgrade your entire ITSM team to ITIL 5 in one day per person
    • Customized schedules built around your operational availability
    • Live virtual, onsite, or hybrid delivery for New Haven and CT teams
    • Accredited trainers with hands-on IT service management experience
    • Role-based examples drawn from healthcare, biotech and insurance IT
    • Progress tracking and dedicated support for group programs
    • Scalable delivery for local, regional and global teams

    Organizations We Support

    Yale New Haven HealthAlexionArvinasKnights Of ColumbusAvangridThe Hartford

    What Our Learners Say

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    Upgraded to ITIL 5 in a Single Day

    "I held ITIL 4 Foundation for years, so the bridge was exactly what I needed. In one day I understood the product and service lifecycle and the value-stream updates, and I passed the PeopleCert exam that week. My credential is current again."

    Daniel Whitaker

    IT Service Desk Lead

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    Clear, Focused and Practical

    "The trainer focused only on what changed in ITIL 5, which made the day efficient. The updated language around value creation and digital products clicked quickly, and I can already use it in our problem-management reviews."

    Megan Rosario

    Problem Manager

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    Relevant to Day-To-Day ITSM Work

    "As a ServiceNow administrator, the ITIL 5 updates on lifecycle and automation were directly relevant to my work. The practice questions and exam tips helped me feel ready for the bridge exam."

    Anthony Calderon

    ServiceNow Administrator

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    Whole Team Upgraded with Minimal Disruption

    "We needed to move a mixed-version ITSM team onto the latest framework without weeks of downtime. The one-day bridge let us upgrade everyone quickly, and our service-management practice is now consistent across the group."

    Karen Delgado

    IT Training Sponsor, Healthcare Sector

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    Tailored Corporate Delivery That Worked

    "Invensis Learning tailored the corporate sessions to our insurance IT context. The trainers were knowledgeable, the scheduling was flexible, and our operations team came away with a shared ITIL 5 vocabulary."

    Brian Mercer

    IT Operations Manager, Insurance Sector

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    We also deliver ITIL (Version 5) Foundation Bridge Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL (Version 5) Foundation Bridge training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a one-day upgrade qualification from AXELOS and PeopleCert for professionals who already hold ITIL 4 Foundation. It covers only what is new in ITIL 5, and passing the exam grants the full ITIL 5 Foundation credential.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a one-day upgrade qualification from AXELOS and PeopleCert for professionals who already hold ITIL 4 Foundation. It covers only what is new in ITIL 5, and passing the exam grants the full ITIL 5 Foundation credential.

    Who should take the ITIL 5 Foundation Bridge?

    It is designed for ITIL 4 Foundation holders who want to update their credential to ITIL 5, such as service desk leads, change and problem managers, ServiceNow administrators, ITSM consultants and IT managers across New Haven and Connecticut.

    Is the ITIL 5 Foundation Bridge worth it for New Haven professionals?

    Yes. Employers in healthcare, biotech, higher education and insurance increasingly prefer current ITIL knowledge, and ITSM roles in Connecticut such as service delivery and IT manager reach $94,000 to $128,000 and beyond. The bridge keeps your credential current in a single day.

    Do I need ITIL 4 Foundation before taking the bridge?

    Yes. ITIL 4 Foundation is required for the bridge, because it assumes that knowledge and tests only what is new in ITIL 5. Candidates without ITIL 4 Foundation should take the full ITIL 5 Foundation course instead.

    How long is the ITIL 5 Foundation credential valid?

    The credential is valid for three years. To keep it current, you renew by earning 60 CPD points within the three-year cycle or by passing a higher ITIL 5 qualification, as specified by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation Bridge training cost in New Haven?

    Training is usually offered as a combined course-and-exam package, with pricing that varies by format and schedule. For current rates in New Haven, request a quote and a learning advisor will share the latest options.

    What is included in the course fee?

    The fee typically includes accredited courseware, instructor-led training, practice questions, exam preparation guidance, learner support, and a course completion certificate. Many packages also bundle the PeopleCert bridge exam voucher.

    Is the PeopleCert exam fee included in the training price?

    It depends on the package you choose. Some bundles include the PeopleCert bridge exam voucher, while others price training and exam separately. Ask a learning advisor which option fits you when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for ITSM teams and departments. Contact us for a tailored group quote for your New Haven team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer installment options on selected plans. Speak with a learning advisor to choose the payment option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation Bridge exam?

    The bridge exam is closed book with 20 multiple-choice questions to be completed in 30 minutes. It is delivered by PeopleCert and focuses only on what is new and changed in ITIL 5 relative to ITIL 4.

    What is the passing score for the bridge exam?

    You need 65% to pass, which is 13 of the 20 questions answered correctly. Focusing your study on the ITIL 5 updates covered in the course is the most efficient way to prepare.

    How and where do I take the exam?

    You can sit the exam through PeopleCert online proctoring, available 24/7 from home or office, or at an authorized test center. Both options deliver the same closed-book, multiple-choice bridge exam.

    What happens if I do not pass the first time?

    You can retake the bridge exam through PeopleCert; a re-sit fee applies. Our practice questions, exam tips and trainer guidance are designed to help you pass on your first attempt and feel confident on exam day.

    Which framework version is the exam based on?

    The exam is based on the ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS. It tests the new and updated content in ITIL 5, not the ITIL 4 material you already know.

    Course Content

    What topics does the ITIL 5 Foundation Bridge cover?

    The course covers the key enhancements in ITIL 5, digital product and service management, updated language and core concepts, the enhanced value-creation approach, and how to apply ITIL 5 in practice. It deals only with what has changed since ITIL 4.

    Do I need prior experience beyond ITIL 4 Foundation?

    No additional formal experience is required, though the bridge is designed for practicing ITSM professionals. With ITIL 4 Foundation as your base, the one-day course brings you up to date with the latest framework.

    What learning resources are included?

    You receive accredited courseware focused on the ITIL 5 updates, practice questions, exam-preparation guidance, and reference materials. Corporate sessions can add role-based examples relevant to your sector.

    How long is the training?

    The bridge is a focused one-day program. Because it covers only what is new in ITIL 5, you can refresh your knowledge and prepare for the exam without repeating ITIL 4 Foundation content.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the ITIL Foundation Bridge Version 5 syllabus from PeopleCert and AXELOS, so you study the current concepts, terminology and practices introduced in ITIL 5.

    Enrollment

    How do I enroll in the ITIL 5 Foundation Bridge course in New Haven?

    You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and exam guidance. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, onsite classroom sessions, and customized corporate group training, so you can choose the format that fits your schedule and team.

    How soon can I start?

    New live online and onsite batches run regularly, so you can usually start within a short time of enrolling. View upcoming schedules or talk to a learning advisor to find the next available date.

    Can I reschedule or transfer my enrollment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the option to attend the training twice. Contact support to arrange a change.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.