Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge Certification?UntitledYour Bridge from ITIL 4 to ITIL 5

    The ITIL (Version 5) Foundation Bridge is a one-day transition certification from AXELOS, delivered by PeopleCert, that updates ITIL 4 Foundation holders to the latest version of the framework. With ITIL 5 Foundation Bridge certification training in Pittsburgh, you learn only what is new and changed in ITIL 5, then sit a short exam to earn the full ITIL 5 Foundation credential. The bridge is made for working ITSM professionals: service desk leads, ITSM analysts, service delivery managers and IT managers who already know ITIL 4 and want their skills and credential to reflect today's AI-enabled, digital-first ways of working. You explore the product and service lifecycle, value streams, updated language and the enhanced value creation model. Pittsburgh's healthcare, financial services, cloud and robotics employers increasingly expect current service management knowledge. Earn your ITIL 5 credential with Invensis Learning and keep your career moving in step with the framework.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Pittsburgh, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge Certification?Your Bridge from ITIL 4 to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Pittsburgh, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in PittsburghDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the ITIL 5 Bridge Pays OffValue for Professionals and Teams

    ITIL V5 Foundation Exam Format in PittsburghWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Pittsburgh

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where Your ITIL 5 Career Can Go in PittsburghRoles, Demand and Pay

    Earning your ITIL 5 credential positions you for in-demand IT service management roles across Pittsburgh, from service desk lead and ITSM analyst to service delivery and IT manager. As Google, UPMC, PNC and the region's robotics firms invest in AI-enabled services, employers want professionals who can run modern services to current standards. Demand spans healthcare, finance, cloud and advanced tech, and here is what the local market is telling us right now.

    What's Driving ITIL 5 Demand Across Pittsburgh

    ITIL 5 is more than an update. It is how Pittsburgh's service teams stay ready for AI-enabled, digital-first delivery. Move from ITIL 4 to ITIL 5 in a single day. Start your bridge today.

    Your Pittsburgh Career Transformation

    Your ITSM Standing Before and After ITIL 5

    The Upgrade the Bridge Delivers

    Pittsburgh's service management market is shifting as healthcare, finance, cloud and robotics employers adopt AI-enabled services and current ITIL practice. Here is which side of that line you want to be on.

    Sources: Salary.com, Glassdoor, PayScale (Pittsburgh, PA) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in PittsburghStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Pittsburgh is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in United States is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in the ITIL 5 BridgeWhat ITIL 5 Adds to Your Practice

    ITIL 5 Foundation Bridge training teaches you what is new and changed in ITIL 5 relative to ITIL 4, so you can apply the updated framework with confidence. You build practical command of the lifecycle, value streams, updated language and the enhanced value creation model.

    See What Changed from ITIL 4

    Understand the key enhancements, new concepts and structural updates introduced in ITIL 5, including the product and service lifecycle, so you know exactly what is new and why it matters for your work.

    Manage Digital and AI-Enabled Services

    Learn how ITIL 5 addresses modern digital and AI-enabled environments, and how growing complexity across cloud, automation and platforms shapes service management across the full lifecycle.

    Use the Updated ITIL 5 Language

    Gain clarity on the updated terminology and core concepts in ITIL 5 so you can communicate confidently with teams, partners and stakeholders who are adopting the new framework.

    Apply the Enhanced Value Creation Model

    Explore how ITIL 5 reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery and measurable outcomes through the ITIL value system.

    Map and Manage Value Streams

    Build skill in value stream mapping and management, a dedicated ITIL 5 discipline that helps you connect strategic intent to operational delivery and track value end to end.

    Put ITIL 5 to Work in Your Team

    Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge and apply the updated guidance to improve collaboration, service performance and business results.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Pittsburgh?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 545

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

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    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

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    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

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    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 545

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Your Accredited ITIL 5 Bridge Training Partner in PittsburghExpert-Led and Flexible

    As a trusted ITIL 5 Foundation Bridge training company in Pittsburgh, Invensis Learning delivers accredited ITIL training for individual professionals and organizations updating to ITIL 5. As a training partner aligned with AXELOS and PeopleCert, we combine experienced, certified trainers, official courseware, flexible delivery and dedicated learner support. Whether you enroll as an individual or arrange corporate training for your team in Pittsburgh, you get a professional learning experience built around practical understanding and real-world application of ITIL 5.

    • Accredited training aligned with AXELOS and PeopleCert standards
    • Experienced, certified trainers with real ITSM delivery experience
    • Official ITIL courseware and current ITIL 5 exam preparation
    • Flexible formats: live online, classroom and corporate group training
    • ISO 9001 and ISO 27001 certified training operations
    • Dedicated learner support before, during and after the program
    • Customized schedules for individuals and Pittsburgh teams
    • Trusted by professionals and organizations across many industries

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in PittsburghInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Pittsburgh

    Wyndham Grand Pittsburgh Downtown, 600, Commonwealth Place, Gateway, Downtown, Pittsburgh, Allegheny County, Pennsylvania, 15222, United States

    ITIL V5 Foundation Bridge Training Location in Pittsburgh

    The Westin Convention Center Pittsburgh, Penn Avenue, Cultural District, Downtown, Pittsburgh, Allegheny County, Pennsylvania, 15222, United States

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    Corporate ITIL 5 Bridge Training in PittsburghUpskill Your Team

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    • Move an entire ITSM team from ITIL 4 to ITIL 5 efficiently
    • Customized schedules built around your team's availability
    • Delivery onsite, live online, hybrid or blended
    • Certified trainers with healthcare, finance and tech experience
    • Role-based examples relevant to your service environment
    • Dedicated coordination and support for group programs
    • Scalable delivery for local and distributed teams

    Trusted by Leading Employers

    PNCBNY MellonUPMCHighmark HealthPwCCognizant

    What Our Learners Say

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    Updated to ITIL 5 in a Day

    "I already held ITIL 4, so the bridge was exactly what I needed. The trainer focused only on what changed in ITIL 5, and I walked away ready for the exam and able to use value streams at work."

    Marcus Bell

    ITSM Analyst

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    Practical and Efficient

    "The sessions were clear and practical. I finally understood the product and service lifecycle and the updated language, and the practice questions made the PeopleCert exam feel manageable."

    Dana Whitfield

    Service Delivery Manager

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    Worth Every Hour

    "As a service desk lead, I needed my credential to reflect ITIL 5 without a long course. The bridge did that, and the trainer answered every question about applying it day to day."

    Aaron Klein

    IT Support Lead

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    Whole Team Upgraded Fast

    "We moved our service management team to ITIL 5 in a single day each. The training was well organized, and our staff now share one current vocabulary for incidents, changes and value."

    Rachel Donovan

    IT Learning and Development Manager

    Healthcare sector

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    Consistent and Credible

    "Rolling out ITIL 5 across our IT services group was smooth. The accredited courseware and flexible scheduling let us train the team without disrupting operations."

    Greg Patterson

    Head of IT Service Management

    Financial services

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    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL (Version 5) Foundation Bridge training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a one-day transition certification from AXELOS, delivered by PeopleCert, that updates ITIL 4 Foundation holders to ITIL 5. Passing the short exam earns you the full ITIL 5 Foundation credential without repeating content you already know.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a one-day transition certification from AXELOS, delivered by PeopleCert, that updates ITIL 4 Foundation holders to ITIL 5. Passing the short exam earns you the full ITIL 5 Foundation credential without repeating content you already know.

    Who should take the ITIL 5 Bridge in Pittsburgh?

    It is designed for ITSM professionals who already hold ITIL 4 Foundation, such as service desk leads, ITSM analysts, service delivery managers and IT managers, who want their knowledge and credential to reflect ITIL 5.

    Is the ITIL 5 Bridge worth it?

    Yes. It is the fastest way to keep your ITIL credential current as employers move to ITIL 5. Pittsburgh's healthcare, finance, cloud and robotics employers increasingly expect up-to-date service management knowledge, and ITSM roles here pay well.

    Do I need ITIL 4 Foundation before the bridge?

    Yes. The ITIL 4 Foundation certification is the prerequisite. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course instead of the bridge.

    How long is the ITIL 5 credential valid?

    The credential is valid for three years. You renew it by earning 60 CPD points within the three-year cycle or by passing a higher ITIL 5 qualification.

    Pricing

    How much does ITIL 5 Bridge training cost in Pittsburgh?

    Pricing varies by format and is usually offered as a combined one-day training and exam package. Fees are available on request. Contact a learning advisor for a current quote and group rates.

    What is included in the course fee?

    The fee typically includes accredited ITIL courseware, instructor-led training, practice questions, exam preparation and learner support. The PeopleCert exam may be bundled or billed separately depending on the package. Request a quote for details.

    Is the exam fee included in the price?

    It depends on the package. The bridge is often sold as a training and exam bundle, but the PeopleCert exam can also be billed separately. Confirm what is included when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for teams transitioning to ITIL 5. Ask about group pricing for your Pittsburgh team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with installment options on selected plans. Speak with a learning advisor to choose what suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The exam is closed book with multiple-choice, single-answer questions. It is delivered online with PeopleCert proctoring or at an authorized test center, and covers only what is new and changed in ITIL 5.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation Bridge exam has 20 questions and a 30-minute time limit. It focuses on the key differences between ITIL 4 and ITIL 5.

    What is the passing score?

    You need at least 13 of the 20 questions correct, which is 65 percent. Focus your study on the five topic areas covering what is new and changed in ITIL 5.

    How do I book the exam?

    You schedule the exam through PeopleCert, either online with remote proctoring available around the clock or at an authorized test center. We help you with preparation and booking.

    What if I do not pass the first time?

    You can resit the exam through PeopleCert. Our training includes practice questions and exam preparation to help you feel ready. Ask our team about resit options and support.

    Course Content

    What topics does the ITIL 5 Bridge cover?

    The course covers what is new and changed in ITIL 5: key enhancements, digital and AI-enabled service management, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice.

    Will I learn about value streams and the lifecycle?

    Yes. You explore the product and service lifecycle and value stream mapping and management, two areas ITIL 5 emphasizes, along with the updated value system and management practices.

    Do I need to relearn ITIL 4 content?

    No. The bridge assumes your ITIL 4 Foundation knowledge and focuses only on the differences, so you cover the updates efficiently rather than repeating foundational material.

    What learning materials are provided?

    You receive accredited ITIL courseware, practice questions and exam preparation resources aligned to the ITIL Foundation Bridge Version 5 syllabus from PeopleCert and AXELOS.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware follows the current ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS.

    Enrollment

    How do I enroll in the ITIL 5 Bridge course?

    You can enroll through the Invensis Learning website. Choose your preferred format and date, complete payment, and you receive access to schedules, courseware and learning resources.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customized corporate group training, so you can choose what fits your schedule in Pittsburgh.

    How soon can I start?

    New batches run regularly. View upcoming schedules or talk to a learning advisor to find a date that works, including weekend and weekday options where available.

    Can I reschedule my enrollment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.