Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    ITIL 5 Foundation Bridge Certification Training in RichmondUntitledBuilt for ITIL 4 Professionals

    The ITIL (Version 5) Foundation Bridge (ITIL 5 Bridge) is the official AXELOS qualification that updates ITIL 4 Foundation holders to ITIL 5, and Foundation Bridge certification training in Richmond gives Virginia professionals a fast, focused route to the current credential. Examined by PeopleCert, the bridge covers only what is new and changed in ITIL 5, so you skip content you already know and concentrate on the updates that matter. The single-day program is built for practicing ITSM professionals: service desk leads, change and incident managers, service owners and consultants who already hold ITIL 4 Foundation. You learn the evolved ITIL Value System, the product and service lifecycle, value stream management, and the updated language ITIL 5 introduces for digital and AI-enabled environments. Passing the 20-question bridge exam awards the ITIL 5 Foundation credential, the same outcome as the full Foundation exam, and opens the path to higher ITIL 5 qualifications. Start your move to the latest ITIL with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Richmond, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    ITIL 5 Foundation Bridge Certification Training in RichmondBuilt for ITIL 4 Professionals

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Richmond, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in RichmondDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain by Bridging to ITIL 5Benefits for You and Your Team

    ITIL V5 Foundation Exam Format in RichmondWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Richmond

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take You in RichmondRoles, Demand and Pay

    ITIL is the most widely recognized service management framework, and updating to ITIL 5 keeps you current for the roles Richmond employers are hiring for. Finance, insurance, data center and public sector organizations across Greater Richmond run large IT service operations that reward credentialed ITSM professionals. Demand runs from service desk and ITSM analysts up to service delivery managers, IT managers and IT directors. Here is what the local market is paying right now.

    What Is Driving Demand for Updated ITIL Skills in Richmond

    ITIL 5 keeps your service management skills current for Richmond's finance, insurance and technology employers. Update your credential and lead modern service delivery. Start today.

    Your Richmond Career Transformation

    Your ITSM Career Before and After ITIL 5

    The Bridge Transformation

    Richmond's finance, insurance and technology employers are modernizing service delivery, and they increasingly separate professionals on the current ITIL version from those on older ones. Here is which side of that line you want to be on.

    Sources: Salary.com, ZipRecruiter, Glassdoor (Richmond, VA) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in RichmondStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Richmond is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in United States is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.

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    Skills Covered in the ITIL 5 BridgeWhat the Bridge Adds to Your ITIL 4 Knowledge

    Skills covered in the ITIL 5 Foundation Bridge focus on what is new and changed in ITIL 5 relative to ITIL 4. You will learn the updated framework, the product and service lifecycle, value stream management and how to apply ITIL 5 in digital, AI-enabled service environments.

    What Changed from ITIL 4

    Identify the key enhancements, new concepts and structural updates that ITIL 5 introduces, so you know exactly what is different from ITIL 4 and why it matters for your work.

    Product and Service Lifecycle

    Apply ITIL 5's product and service lifecycle, from discovery and design through build, operation, delivery and support, as the way to manage digital products and services.

    Digital and AI-Enabled Service Management

    Understand how ITIL 5 addresses AI, automation and platform-based delivery, and how growing complexity shapes digital product and service management today.

    Updated ITIL 5 Language and Concepts

    Use the new and refined ITIL 5 terminology and core concepts to communicate clearly and consistently with teams, partners and stakeholders.

    Enhanced Value Creation and Value Streams

    Connect strategy to delivery through the evolved ITIL Value System, value stream management and measurable, outcome-focused results across the stakeholder ecosystem.

    Applying ITIL 5 at Work

    Integrate the ITIL 5 updates into your existing ITIL 4 practice to improve collaboration, performance and service outcomes in real organizational contexts.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Richmond?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 545

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

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    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

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    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

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    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 545

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL Training in Richmond

    As a trusted ITIL 5 Foundation Bridge training company in Richmond, Invensis Learning delivers accredited ITIL training for professionals and teams updating to the latest version of the framework. As a PeopleCert partner with ISO 9001:2015 and ISO 27001:2022 certification, we combine expert ITIL trainers, flexible live online and onsite delivery, and structured courseware built around the ITIL 5 Foundation Bridge syllabus. Whether you enroll as an individual or train a team in Richmond, you get a focused, supported path from your ITIL 4 credential to ITIL 5.

    • Accredited ITIL training delivered by experienced, certified instructors
    • PeopleCert and AXELOS aligned courseware for the ITIL 5 Foundation Bridge
    • Flexible live online and onsite classroom delivery for Richmond professionals
    • Focused single-day format that respects experienced professionals' time
    • Practice questions and exam guidance for the 20-question bridge exam
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organizations across many industries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in RichmondInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Richmond

    Omni Richmond Hotel, 100, South 12th Street, Central Office District, Richmond, Virginia, Richmond, Virginia, 23219, United States

    ITIL V5 Foundation Bridge Training Location in Richmond

    Hilton Richmond Downtown, 501, East Grace Street, City Center, Richmond, Virginia, 23219, United States

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    Corporate ITIL 5 Bridge TrainingFor Your Teams in Richmond

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    • Move your whole ITSM team from ITIL 4 to ITIL 5 efficiently
    • Customized schedules built around your team's availability
    • Flexible onsite, live virtual or hybrid delivery for Richmond teams
    • Experienced ITIL trainers with real service management backgrounds
    • Role-based examples drawn from finance, insurance and technology
    • Dedicated coordination and support for group training programs
    • Scalable delivery for teams across Richmond and other US locations

    Leading Richmond Employers

    Capital OneCarMaxDominion EnergyMarkelAltriaCoStar Group

    What Our Learners Say

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    Updated to ITIL 5 in a Single Day

    "I already held ITIL 4 Foundation, so the bridge was perfect. In one day I understood exactly what changed in ITIL 5 and passed the exam the same week. The trainer focused only on the new material, which saved me a lot of time."

    Marcus Bennett

    IT Service Desk Lead

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    The ITIL 5 Changes Finally Clicked

    "The sessions on the product and service lifecycle and value streams finally made the ITIL 5 changes click for me. The practice questions matched the real exam format well and built my confidence going in."

    Danielle Carter

    Change Manager

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    Efficient and Practical

    "Great use of time for a working professional. The live online format fit around my schedule, and the exam guidance was practical and clear. I would recommend it to anyone with ITIL 4 who needs to stay current."

    Anthony Rivera

    ITSM Analyst

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    Smooth Team Transition to ITIL 5

    "We moved our service desk and change teams to ITIL 5 with minimal disruption. Delivering the bridge onsite in a single day per person kept our operations running while we updated everyone's skills."

    Karen Whitfield

    IT Service Management Director

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    A Current, Shared Service Language

    "Invensis tailored the training to our insurance environment and got our whole IT function speaking the same current ITIL language. The coordination and learner support were excellent throughout."

    Brian Hollis

    Head of IT Operations, Insurance Sector

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    We also deliver ITIL (Version 5) Foundation Bridge Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL (Version 5) Foundation Bridge training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is the official AXELOS qualification that updates ITIL 4 Foundation holders to ITIL 5. It covers only what is new and changed in ITIL 5, and passing it awards the full ITIL 5 Foundation credential without sitting the complete Foundation exam.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is the official AXELOS qualification that updates ITIL 4 Foundation holders to ITIL 5. It covers only what is new and changed in ITIL 5, and passing it awards the full ITIL 5 Foundation credential without sitting the complete Foundation exam.

    Who should take the ITIL 5 Bridge in Richmond?

    The bridge is for practicing ITSM professionals who already hold ITIL 4 Foundation, such as service desk leads, change and incident managers, service owners, consultants and trainers in Richmond who want to keep their credential current.

    Is the ITIL 5 Bridge worth it?

    Yes. ITIL is the most widely recognized service management framework, and Richmond's finance, insurance, data center and public sector employers value current ITIL skills. Updating to ITIL 5 keeps you competitive for ITSM analyst, service delivery manager and IT manager roles.

    Do I need ITIL 4 Foundation before the bridge?

    Yes. ITIL 4 Foundation is a prerequisite for the ITIL 5 Foundation Bridge. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course and exam instead.

    How long is the ITIL 5 Foundation credential valid?

    The credential is valid for three years. You renew it by earning 60 CPD points within the three-year cycle through PeopleCert, or by passing a higher ITIL 5 qualification.

    Pricing

    What is included in the ITIL 5 Bridge course fee?

    The training fee typically includes instructor-led sessions, AXELOS-aligned courseware, practice questions, exam guidance and learner support. The PeopleCert exam fee is usually billed separately. Request a quote for the latest inclusions and pricing.

    How much does ITIL 5 Bridge training cost in Richmond?

    Pricing varies by format and schedule, so exact fees are available on request. Live online and onsite options are available for Richmond professionals and teams. Talk to a learning advisor for current pricing.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is usually billed separately from training, as pricing varies by region and channel. Confirm the current exam fee at peoplecert.org and ask us what your training package includes.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for teams transitioning from ITIL 4 to ITIL 5. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL 5 Foundation Bridge exam is closed book with multiple-choice questions. It is delivered by PeopleCert, either online proctored or at an authorized test center, and focuses on what is new and changed in ITIL 5.

    How many questions are on the exam and how long is it?

    The exam has 20 multiple-choice questions and a duration of 30 minutes. It covers only the ITIL 5 updates, since existing ITIL 4 Foundation knowledge is assumed and not retested.

    What is the passing score for the ITIL 5 Bridge exam?

    The passing score is 65 percent, which is 13 out of 20 questions correct. Focus your preparation on the new and changed ITIL 5 content covered in the bridge syllabus.

    Where do I take the exam?

    You can take the exam through PeopleCert online proctoring, available 24/7, or at a PeopleCert authorized test center. Both options are available to candidates in Richmond and worldwide.

    What if I do not pass the first time?

    You can resit the PeopleCert exam, and current resit policies and fees are confirmed at peoplecert.org. Our training includes practice questions and exam guidance to help you prepare with confidence.

    What standard is the exam based on?

    The exam is based on the ITIL Foundation Bridge Version 5 syllabus published by AXELOS and PeopleCert, covering the differences between ITIL 4 and ITIL 5.

    Course Content

    What topics does the ITIL 5 Bridge training cover?

    The training covers the five bridge topics: the key enhancements in ITIL 5, digital and AI-enabled service management, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice.

    Do I need prior experience to take the course?

    You need ITIL 4 Foundation, since the bridge builds on knowledge you already have. The training assumes ITIL 4 understanding and focuses only on the ITIL 5 updates, so it suits experienced ITSM professionals.

    What learning resources are provided?

    You receive AXELOS-aligned courseware, practice questions mapped to the bridge syllabus, exam guidance and trainer support. Materials focus on what is new and changed in ITIL 5 rather than repeating ITIL 4 content.

    How long is the training?

    The ITIL 5 Bridge is delivered as a focused, single-day program, because it covers only the ITIL 5 updates rather than the full Foundation syllabus. This makes it efficient for working professionals.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL Foundation Bridge Version 5 syllabus from AXELOS and PeopleCert, so you learn the latest framework changes.

    Enrollment

    How do I enroll in the ITIL 5 Bridge course?

    You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, onsite classroom training, and customized corporate group training, so Richmond professionals can choose the format that fits their schedule.

    How soon can I start?

    New batches run regularly in live online and onsite formats. Check the upcoming schedules or speak with a learning advisor to find the next available date that suits you.

    Can I reschedule or transfer my enrollment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact support to arrange a change to your enrollment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrollment.