Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why Earn It in Richmond?UntitledYour Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and this ITIL 5 Foundation certification training in Richmond, VA gives IT and business professionals a modern grounding in digital service management. You learn how organizations create, deliver and continually improve value in today's digital era. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It introduces the ITIL Value System, the full product and service lifecycle, value co-creation and value stream management, building on the concepts many teams first met in ITIL 4. The course covers all nine Foundation topic areas and prepares you for the official 40-question, closed-book exam. Richmond's employers in finance, insurance, healthcare and technology increasingly ask for current ITIL knowledge. Whether you are new to service management or updating your skills to the latest edition, you can start your ITIL 5 journey with Invensis Learning and move from study to certified with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Richmond, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why Earn It in Richmond?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Richmond, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in RichmondDo You Qualify for the ITIL V5 Foundation Exam?

    Why This Credential Advances Your CareerReal Gains for Professionals and Teams

    ITIL V5 Foundation Exam Format in RichmondWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Richmond

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL Skills Take You in RichmondRoles, Demand, and Pay

    An ITIL 5 Foundation credential signals modern IT service management skills that Richmond employers value across finance, insurance, healthcare, retail and technology. From service desk and ITSM roles to IT operations leadership, certified professionals help organizations keep digital services reliable and value-focused. With Capital One, CarMax, Dominion Energy and a 23,300-strong tech workforce driving demand, here is what the local market looks like right now.

    Why ITIL Skills Are in Demand Across Richmond's Employers

    ITIL 5 Foundation is more than a certificate. It is a career move for anyone who wants to run and improve digital services with confidence. Start your ITIL 5 journey with Invensis Learning today.

    Your Richmond Career Transformation

    The Career Shift ITIL 5 Foundation Delivers

    Your Richmond Career Transformation

    Richmond's IT market rewards professionals who can show current, recognized service management skills, and employers increasingly separate ITIL-certified talent from the rest. Here is the shift ITIL 5 Foundation helps you make.

    Sources: Salary.com, Indeed, Glassdoor (Richmond, VA) 2026.

    How to Get ITIL V5 Founfdation Certified in Richmond Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Richmond is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

    image

    100% Secure and Safe download

    Skills You Will Build in This ITIL 5 CoursePractical Service Management Capabilities

    This ITIL 5 Foundation program builds practical, current service management skills. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how value is created across the product and service lifecycle.

    Apply the ITIL Value System

    Skills covered in ITIL 5 Foundation start with the ITIL Value System. You will learn how guiding principles, governance, value chain activities, management practices and continual improvement work together to co-create value from digital products and services.

    Manage the Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how these stages connect to create and sustain value.

    Use the Seven Guiding Principles

    Learn to apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate to real decisions.

    Work Across the Four Dimensions

    Take a holistic view using the four dimensions: organizations and people, value streams and processes, information and technology, and partners and suppliers, so no part of service management is overlooked.

    Drive Value Co-Creation

    Understand how providers, consumers and stakeholders co-create value by balancing outcomes, costs, risks, experience and sustainability across digital products and services.

    Apply ITIL Management Practices

    Explore how ITIL 5 management practices such as incident, problem, change enablement, service desk, service level and service request management enable consistent, effective ways of working.

    Embed Continual Improvement

    Learn the step-by-step continual improvement model and how improvement is built into every practice and lifecycle stage to support long-term organizational success.

    Map and Manage Value Streams

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Richmond?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in RichmondAccredited Trainers, Flexible Schedules

    As a trusted ITIL Version 5 Foundation training company in Richmond, VA, Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training aligned to the official AXELOS syllabus. Our accredited trainers, flexible live virtual and onsite formats, and structured courseware help learners in Richmond and beyond prepare with confidence. Whether you enroll as an individual or train a corporate team, you get AXELOS-aligned materials, mock exams and dedicated support, backed by ISO 9001:2015 and ISO 27001:2022 certified quality and information security standards.

    • PeopleCert Accredited Training Organization for ITIL 5
    • Accredited, experienced ITIL trainers
    • Flexible online (live virtual), classroom and onsite formats
    • AXELOS-aligned courseware and full-length mock exams
    • First-attempt guidance to help you clear the exam
    • Dedicated learner support before, during and after training
    • Corporate group training with customized schedules
    • ISO 9001:2015 and ISO 27001:2022 certified operations

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in RichmondInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Richmond

    Omni Richmond Hotel, 100, South 12th Street, Central Office District, Richmond, Virginia, Richmond, Virginia, 23219, United States

    ITIL Version 5 Foundation Training Location in Richmond

    Hilton Richmond Downtown, 501, East Grace Street, City Center, Richmond, Virginia, 23219, United States

    corporate banner

    Corporate ITIL Training for TeamsUpskill Your Whole Team

    Untitled

    • Suitable for small, medium and large teams
    • Customized schedules based on team availability
    • Live virtual, onsite or blended delivery
    • Accredited trainers with real service management experience
    • Role-based examples relevant to your industry
    • Dedicated coordination and learner support
    • Scalable delivery for Richmond and global teams

    Trusted by Leading Organizations

    Capital OneCarMaxDominion EnergyGenworthMarkelOwens & Minor

    What Our Learners Say

    Untitled

    Passed on My First Attempt

    "The trainer made the ITIL Value System and value streams easy to follow, and the mock exams matched the real thing. I passed the ITIL 5 Foundation exam on my first attempt and now lead our service desk with more confidence."

    Marcus Bell

    IT Service Desk Lead

    Untitled

    0/0

    Perfect Start for a Beginner

    "I came in from a support background with no ITIL knowledge. The course explained the guiding principles and the product and service lifecycle clearly, and the practice questions really prepared me. Great value for a beginner."

    Danielle Foster

    IT Support Analyst

    Untitled

    0/0

    Practical and Flexible

    "Solid, well-structured training on the latest ITIL edition. The live virtual sessions fit around my work, and the trainer connected each topic to real service management situations I face day to day."

    Anthony Rivera

    Systems Analyst

    Untitled

    0/0

    Great Fit for Our Team Upskilling

    "We trained a mixed IT and operations group on ITIL 5. The scheduling was flexible, the content was tailored to our financial services context, and our teams now share a common service management language. A smooth, professional engagement."

    Karen Whitfield

    IT Training Manager, Financial Services

    Untitled

    0/0

    Standardized Our Service Practices

    "Invensis Learning delivered onsite ITIL 5 training for our IT operations staff. The accredited trainer and clear courseware helped us standardize how we handle incidents and changes across departments. Strong return on our training investment."

    Gregory Nash

    Head of IT Operations, Healthcare Provider

    Untitled

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Inquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    AlbuquerqueAnchorageAtlantaAustinBostonCharlotteChicagoCincinnatiClevelandColorado SpringsColumbiaColumbusDallasDenverDes MoinesDetroitEl PasoFargoFort SmithFort WorthHartfordHonoluluHoustonIndianapolisJacksonvilleJersey CityKansas CityLas VegasLincolnLittle RockLos AngelesLouisvilleMemphisMiamiMilwaukeeMinneapolisNashvilleNewarkNew HavenNew OrleansNew York CityOklahoma CityOmahaOrlandoPhiladelphiaPhoenixPittsburghPortlandRaleighSacramentoSaint LouisSalt Lake CitySan AntonioSan DiegoSan FranciscoSan JoseSeattleSpringfieldTampaTulsaWashingtonWilmington
    City map with location markers

    Explore Our Other Course Categories

    Agile

    Project Management

    ITSM

    Quality Management

    DevOps

    IT Governance

    Other Related Courses

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and continually improve value.

    Who should take ITIL 5 Foundation training in Richmond?

    It suits IT and business professionals who work with digital services, including service desk analysts, IT operations staff, developers, product owners and DevOps or Agile practitioners. There are no prerequisites, so it is open to anyone in Richmond looking to build modern service management skills.

    Is ITIL 5 Foundation worth it for my career?

    Yes. ITIL 5 Foundation is a globally recognized credential that Richmond employers in finance, insurance, healthcare and technology value. It supports roles such as IT service manager and IT operations manager, which in Richmond average around $100,000 to $135,000 a year. Talk to a learning advisor to plan your path.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the full product and service lifecycle, dedicated value stream mapping and management, and an updated ITIL Value System, building on the concepts introduced in ITIL 4.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To keep it current, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle.

    Pricing

    How much does ITIL 5 Foundation training cost in Richmond?

    Fees depend on the format you choose, such as live virtual, self-paced or corporate group training. Your enrollment includes AXELOS-aligned courseware, mock exams and learner support. For current pricing in Richmond, request a quote and a learning advisor will help you choose a plan.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, practice questions, full-length mock exams, learner support and a course completion certificate. Confirm whether the PeopleCert exam voucher is bundled when you enroll.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert exam voucher with training, while others price it separately. PeopleCert exam pricing varies by region and channel, so ask a learning advisor which option is included in your plan.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for teams and departments. Contact us for a tailored group quote for your organization in Richmond.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus. It covers all nine Foundation topic areas.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions and lasts 60 minutes (1 hour). You need 65% to pass, which means answering at least 26 of the 40 questions correctly.

    Are there any prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Accredited training is recommended to help you prepare.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE online proctoring, available 24/7, or at a PeopleCert authorized test center. It is often arranged through an accredited training provider as part of a training and exam package.

    What if I do not pass on the first attempt?

    Our training includes mock exams, practice questions and first-attempt guidance to help you prepare thoroughly. If a retake is needed, PeopleCert offers re-sits, and selected plans include retake support. Confirm the current re-sit policy with a learning advisor.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites. The training starts from core concepts and builds up gradually, with practical examples and practice questions, so beginners and career changers can follow along with confidence.

    Are mock exams and practice questions included?

    Yes. The program includes practice questions and full-length mock exams mapped to the ITIL 5 Foundation exam format, helping you identify weak areas and build readiness before exam day.

    Is the courseware aligned with the latest ITIL edition?

    Yes. The courseware is aligned to the current edition, ITIL 5 (Version 5.0), following the official AXELOS (PeopleCert) ITIL 5 Foundation Syllabus.

    What materials will I receive?

    You receive AXELOS-aligned courseware, case studies, practice questions, mock exams and chapter-wise knowledge checks, plus post-training support to reinforce your learning.

    Enrollment

    How do I enroll in ITIL 5 Foundation training in Richmond?

    You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, self-paced e-learning, onsite classroom training, and customized corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New live virtual batches run regularly, and self-paced e-learning lets you start right away. See upcoming schedules or ask a learning advisor about the next available Richmond-friendly batch.

    Can I reschedule my batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans include a Flexi Pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.