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Build modern IT service management skills with instructor-led ITIL 5 Foundation training in San Jose, aligned to the PeopleCert Version 5.0 syllabus. Designed for IT and business professionals across Silicon Valley who want to master digital product and service management, the ITIL Value System, and prepare with confidence for the ITIL 5 Foundation exam.
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16
Hours
16
PDUs
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in San Jose, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills and Recognition That Travel
For Individuals
ITIL 5 Foundation training helps professionals build a working command of modern IT service management and prepare for the PeopleCert exam. The program suits IT support staff, service desk analysts, digital product owners, and business professionals who work with service teams. Whether you are entering ITSM, updating older ITIL knowledge, or aligning with Agile and DevOps ways of working, this training builds capability that maps to real roles across Silicon Valley's tech sector.
If you want a recognized, current-edition credential to stand out in San Jose's IT market, ITIL 5 Foundation is a clear starting point. You gain digital service management knowledge, exam preparation, and a structured path employers value across industries.
For Organizations
ITIL 5 Foundation group training helps organizations raise service management maturity by giving teams a shared, current-edition framework. The training can be delivered for IT operations, service desk, cloud, and digital product groups. For organizations looking to connect IT work to business value and modernize their operating model, this training offers a scalable, flexible solution.
If your teams manage complex digital services with inconsistent practices, ITIL 5 group training creates a common approach to value streams, guiding principles, and continual improvement that scales across the organization.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles the Credential Opens Up
ITIL 5 Foundation is increasingly a baseline credential for IT service management roles across San Jose and Silicon Valley, where enterprise software, semiconductor, cybersecurity, and fintech employers run complex digital service portfolios. Demand spans service desk analysts, IT service delivery managers, IT operations managers, and IT managers, and local pay sits well above the US average. Here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in San Jose : Salary Insights and Trends
Hiring Companies in San Jose
Salary.com · Glassdoor (San Jose) 2026
Source: Cisco · Adobe · Western Digital · eBay
ITIL 5 Foundation is more than a credential. It is a practical entry into modern IT service management. Join professionals who connect IT work to business value and lead service improvement. Start your journey today.
Your San Jose Career TransformationSan Jose's technology economy is expanding with cloud, AI, and digital services, and employers increasingly separate professionals who can manage service value from those who cannot. Here is which side of that line you want to be on.
Sources: Glassdoor, Salary.com, Robert Half (San Jose, CA) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in San Jose is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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The Nine Foundation Topic Areas in Practice
By the end of this ITIL 5 Foundation training, you will be able to explain digital product and service management, apply the ITIL Value System, and prepare for the Foundation exam. The curriculum covers all nine official topic areas from the PeopleCert Version 5.0 syllabus.
Explain what distinguishes digital products and services, how value is created across the lifecycle, and why continual improvement is foundational to ITIL 5.
Describe how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience, and sustainability in service decisions.
Apply the four dimensions of product and service management: Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers.
Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices, and continual improvement.
Use the guiding principles, from focus on value to optimize and automate, to make better decisions and adapt practices to real digital environments.
Understand the purpose of each lifecycle activity, from discovery and design to build, operation, delivery, and support, and how they work together.
Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams.
Map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term results.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1395
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Expert-Led, PeopleCert-Aligned
As a trusted ITIL Version 5 Foundation training company in San Jose, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organizations building modern IT service management capability. Our programs combine PeopleCert-aligned instructors, flexible delivery formats, organized courseware, and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team in San Jose, Invensis Learning provides a professional learning experience built around practical understanding, real-world application, and clear exam readiness.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in San Jose
Hotel Valencia Santana, Row 355 Santana Row, San Jose, CA 95128
ITIL Version 5 Foundation Training Location in San Jose
Hotel Los Gatos, 210 E Main St, Los Gatos, CA 95030
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Here's everything you may ask...
Yes. ITIL 5 Foundation is a recognized, current-edition IT service management credential valued by San Jose and Silicon Valley employers in enterprise software, semiconductors, cybersecurity, and fintech. IT roles in the region pay well above the US average, and ITIL is a common baseline for service desk, delivery, and operations positions.