Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern ITSM

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, and ITIL 5 Foundation certification training in Kansas City gives IT and business professionals a modern grounding in digital product and service management. Governed by AXELOS and examined by PeopleCert, ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, built around the ITIL Value System, the product and service lifecycle, value co-creation, and value stream management. This credential is designed for anyone who supports or works alongside digital services, from service desk analysts and IT operations staff to product owners, DevOps engineers, and business professionals. There are no formal prerequisites, so it is an accessible first step whether you are new to ITIL or updating your knowledge from an earlier edition. Kansas City's technology base, from health IT and fintech to telecom and engineering, increasingly expects service teams to connect delivery to strategic value. Earning the 5th edition credential proves you can speak that modern language of service management. Start your ITIL 5 journey with Invensis Learning and turn structured, exam-ready training into a recognized qualification.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kansas City, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kansas City, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Kansas CityDo You Qualify for the ITIL V5 Foundation Exam?

    Why the 5th Edition Credential Is Worth It in Kansas CityValue for Individuals and Teams

    ITIL V5 Foundation Exam Format in Kansas CityWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Kansas City

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers in Kansas CityWhere ITIL 5 Foundation Takes You

    ITIL 5 Foundation is a modern marker of service-management capability, valued by Kansas City employers in health IT, fintech, telecom, engineering, and public-sector organizations that run complex digital services. As enterprises modernize IT operations and adopt cloud and AI, credentialed ITSM professionals are increasingly in demand. Roles span the service desk analyst level up to service delivery and IT manager positions, and here is what the local market is telling us right now.

    What Is Driving Demand for ITSM Talent in Kansas City

    ITIL 5 Foundation is more than a certificate. It is a modern service-management foundation that Kansas City employers are actively hiring for. Start your ITIL 5 journey today and connect your day-to-day IT work to real business value.

    Your Kansas City Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Transformation in Kansas City

    Kansas City's IT market is modernizing fast, and employers increasingly separate professionals with a current service-management credential from the rest. Here is which side of that line you want to be on.

    Sources: Salary.com, Glassdoor, ZipRecruiter (Kansas City) 2026.

    How to Get ITIL V5 Founfdation Certified in Kansas City Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Kansas City is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    What You Will Master in ITIL 5 Foundation TrainingPractical ITSM Capabilities for the Digital Era

    This ITIL 5 Foundation program builds practical service-management capability alongside exam readiness. By the end, you can apply the ITIL 5 (Version 5.0) framework to real digital products and services and prepare confidently for the PeopleCert Foundation exam.

    Digital Product and Service Management

    What you will learn in ITIL 5 Foundation starts here: how modern organizations create value through digital products and services, how value creation works in digital environments, and how products and services are managed across their lifecycle.

    Value Co-Creation

    Understand how value is co-created between providers, consumers, and stakeholders, weighing outcomes, costs, risks, experience, and sustainability so you can make balanced, value-focused service decisions.

    The Four Dimensions

    Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape every service.

    The ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices, and continual improvement into one integrated framework.

    The Seven Guiding Principles

    Put the guiding principles to work: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimize and automate.

    The Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create sustained value.

    Management Practices and Continual Improvement

    Explore the role of ITIL management practices and official practice guides, and apply the continual improvement model to drive lasting, measurable service improvements.

    Value Stream Mapping and Management

    Identify, map, and manage value streams to improve flow, visibility, and outcomes, spotting waste and using flow metrics to strengthen digital product and service delivery.

    Who Should TakeITIL V5 Foundation Certification Training in Kansas City?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your ITIL 5 Foundation Certification Training Partner in Kansas CityLearn from Accredited ITSM Experts

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organizations across Kansas City that want modern, exam-ready service-management skills. As a PeopleCert Accredited Training Organization, our programs combine accredited instructors, official Version 5.0 aligned courseware, flexible delivery, and learner-focused support. Whether you enroll as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application, and measurable outcomes, backed by ISO 9001:2015 and ISO 27001:2022 certification.

    • PeopleCert Accredited Training Organization (ATO) for ITIL 5 Foundation
    • PeopleCert-accredited, experienced trainers with real ITSM expertise
    • Courseware aligned to the official AXELOS (PeopleCert) Version 5.0 syllabus
    • Flexible live virtual, classroom, and corporate training formats
    • 16-hour program covering all nine Foundation topic areas
    • Mock exams and practice questions for first-attempt readiness
    • PeopleCert exam voucher and application guidance included
    • Dedicated learner support before, during, and after training

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Kansas CityInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Kansas City

    The Westin Kansas City at Crown Center, Kansas City Mo

    ITIL Version 5 Foundation Training Location in Kansas City

    Sheraton Kansas City Hotel at Crown Center, 2345, McGee Street, Downtown Kansas City, Kansas City, Jackson County, Missouri, 64108, United States

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    ITIL 5 Foundation Training in Kansas CityFor Your Teams

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    • Upskill entire IT and service teams on ITIL 5 in one program
    • Customized schedules aligned with your team availability
    • Flexible onsite, live virtual, or hybrid delivery for teams
    • PeopleCert-accredited trainers with real ITSM experience
    • Role-based examples relevant to your industry and services
    • Progress tracking, assessments, and dedicated coordination
    • Scalable delivery for local and multi-site teams

    Trusted by Teams Across Kansas City

    Oracle HealthH&R BlockT-MobileGarminHoneywell FM&TBurns & McDonnell

    What Our Learners Say

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    Passed the Foundation Exam with Confidence

    "The ITIL 5 Foundation training finally made service management click for me. The trainer connected each guiding principle to real work on our service desk, and the mock exams meant I walked into the PeopleCert exam calm and prepared."

    Marcus Reynolds

    IT Service Desk Analyst

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    Helped Me Step up into Incident Management

    "I moved from support into incident management partly because of this course. The value stream and lifecycle content gave me language my manager was already using, and it helped me stand out in a competitive Kansas City job market."

    Danielle Foster

    Incident Manager

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    Modern Content I Actually Use at Work

    "Very practical, well-paced sessions. The Version 5.0 material felt genuinely modern, and the four dimensions and continual improvement model are things I now use with my team every week."

    Anthony Vega

    IT Support Team Lead

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    Standardized Our Whole Service Team

    "We trained our service management team through Invensis Learning and the consistency it created was immediate. Everyone now shares one ITIL 5 vocabulary, which has made our change and incident processes far smoother."

    Kimberly Sanders

    IT Service Delivery Lead, Health IT Sector

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    Flexible Corporate Training That Delivered

    "The corporate delivery was flexible and fit around our shifts. Our trainer tailored examples to our financial services environment, and we saw better collaboration between IT and the business almost right away."

    Gregory Malone

    IT Operations Manager, Financial Services Sector

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a current, globally recognized ITSM credential from AXELOS (PeopleCert), valued by Kansas City employers in health IT, fintech, telecom, and engineering. It opens roles from service desk analyst up to service delivery manager, where local salaries reach well above six figures. Talk to a learning advisor to plan your path.

    General

    Is ITIL 5 Foundation worth it in Kansas City?

    Yes. ITIL 5 Foundation is a current, globally recognized ITSM credential from AXELOS (PeopleCert), valued by Kansas City employers in health IT, fintech, telecom, and engineering. It opens roles from service desk analyst up to service delivery manager, where local salaries reach well above six figures. Talk to a learning advisor to plan your path.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. Compared with ITIL 4, it adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, a dedicated Value Stream Mapping and Management topic, an updated ITIL Value System, and a stronger digital-era and sustainability emphasis.

    Who should take ITIL 5 Foundation training?

    It suits service desk analysts, IT operations staff, product owners, DevOps and Agile practitioners, and business professionals who work with digital service teams. It is also ideal for anyone updating their ITSM knowledge to the current edition or entering the ITIL 5 scheme.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Kansas City?

    Training is offered as a combined training and exam package, and pricing varies by format and schedule, so exact fees are available on request. The package typically bundles courseware, mock exams, and a PeopleCert exam voucher. Request a quote for current Kansas City pricing.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes Version 5.0 aligned courseware, live instructor-led sessions, mock exams and practice questions, exam application guidance, and learner support. Many packages also include the PeopleCert exam voucher. Confirm the exact inclusions with a learning advisor.

    Is the PeopleCert exam fee included in the price?

    In most cases the exam voucher is bundled into the training and exam package, but this varies by plan. PeopleCert pricing also varies by region and channel. Ask us to confirm whether the exam is included in your chosen package.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for IT and service teams across Kansas City. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert. It is taken online through PeopleCert's OnVUE proctoring, available 24/7, or at an authorized test center.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice exam.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Our mock exams and practice questions are designed to build you toward that mark across all nine topic areas.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience, or prior ITIL knowledge. Attending accredited training is recommended to prepare effectively.

    What if I do not pass the exam on the first attempt?

    Our training is built for first-attempt readiness through mock exams and trainer guidance. If a retake is needed, PeopleCert re-sit policies apply, and our team can guide you through rebooking. Verify current re-sit details at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, the ITIL Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training explains concepts from the ground up and provides hands-on examples, quizzes, and mock exams to build your confidence.

    How long is the training program?

    Invensis Learning delivers the ITIL 5 Foundation program as 16 hours of instructor-led training. The number of days depends on the schedule format, typically two full days or four half-days.

    Is the courseware aligned with the latest ITIL edition?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, the current fifth iteration of the framework, so you learn the most up-to-date service-management practices.

    Are practice tests and mock exams included?

    Yes. The program includes practice questions and full-length mock exams that mirror the 40-question, 60-minute, single-answer format, helping you identify weak areas and build exam readiness.

    Enrollment

    How do I enroll in ITIL 5 Foundation training in Kansas City?

    You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware, and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live virtual (online) instructor-led training, in-person classroom training, and customized corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New live virtual and classroom batches run regularly, so you can usually begin within a short time of enrolling. Check the upcoming schedules or ask an advisor about the next available Kansas City-friendly session.

    Can I reschedule or transfer my enrollment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the option to attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.