Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?UntitledYour Entry into Modern Service Management

    The ITIL 5 Foundation (Version 5.0) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), covering the core concepts of digital product and service management, the ITIL Value System, and the practices that help organizations create, deliver and continually improve value. ITIL 5 Foundation certification training in Colorado Springs gives IT and business professionals a modern, digital-era credential that employers recognize across aerospace, defense, cyber and cloud services. ITIL 5 is the fifth iteration of the framework, evolving beyond ITIL 4 with a stronger focus on the product and service lifecycle, value co-creation and value stream management. The course suits service desk analysts, IT operations staff, product owners and DevOps practitioners who want a current, respected grounding in service management. With Colorado Springs cyber and space missions scaling fast, certified service management talent is in demand. Build your knowledge with PeopleCert-accredited trainers and start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Colorado Springs, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Colorado Springs, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Colorado SpringsDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from Getting ITIL 5 CertifiedValue for Professionals and Teams

    ITIL V5 Foundation Exam Format in Colorado SpringsWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Colorado Springs

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers in Colorado SpringsWhy ITIL 5 Certification Pays Off

    ITIL 5 Foundation has become a trusted marker of modern service management skill across Colorado Springs, valued by aerospace, defense, cyber and cloud employers that run large, always-on digital services. As Space Force and Space Command missions scale and cyber infrastructure expands, professionals who can standardize and improve services are in demand, from service desk analyst up to IT service delivery manager. Here is what the local market is telling us right now.

    Market Forces Behind Rising ITSM Demand in Colorado Springs

    ITIL 5 Foundation is more than a credential. It is the language that keeps digital services reliable at scale. Join Colorado Springs professionals who standardize service management and lead continual improvement. Start your journey today.

    Your Colorado Springs Career Transformation

    From Support Role to Service Leader,

    And Where ITIL 5 Certification Takes You

    Colorado Springs is scaling its cyber, space and defense IT missions, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Salary.com, Glassdoor, ZipRecruiter (Colorado Springs) 2026.

    How to Get ITIL V5 Founfdation Certified in Colorado Springs Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Colorado Springs is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 Foundation TrainingThe Capabilities Employers Expect

    You will learn the full ITIL 5 Foundation syllabus: what digital product and service management is, how value is co-created, and how the ITIL Value System, guiding principles, lifecycle and practices work together. These eight skill areas map to the nine topic areas of the Version 5.0 exam.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle sustains that value over time.

    Value Co-Creation and Sustainability

    Learn how providers, consumers and stakeholders co-create value together while balancing outcomes, costs, risks, experience and sustainability.

    The Four Dimensions of Service

    Apply the four dimensions: organizations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that keeps value flowing.

    The Seven Guiding Principles

    Use focus on value, start where you are, progress iteratively, collaborate, think holistically, keep it simple, and optimize and automate to make better decisions.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they work together to create value.

    Management Practices and Improvement

    Explore the role of ITIL management practices and practice guides, and apply the continual improvement model to drive lasting organizational success.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and improving delivery across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Colorado Springs?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in Colorado SpringsLatest ITIL 5 Syllabus

    As a trusted ITIL Version 5 Foundation training company in Colorado Springs, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organizations that want to build modern service management capability and prepare for the Version 5.0 exam. Our programs combine PeopleCert-accredited trainers, flexible delivery formats, organized courseware and learner-focused support. Whether you are enrolling as an individual learner or planning corporate training for your team in Colorado Springs, Invensis Learning provides a professional training experience designed around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 courseware
    • Qualified, accredited trainers with real service management experience
    • Flexible formats: live online, classroom, self-paced and corporate group training
    • Courseware aligned to the current ITIL 5 (Version 5.0) syllabus
    • Mock exams and practice questions mapped to the 40-question format
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified for quality and security
    • Trusted by professionals and organizations across many industries

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Colorado SpringsInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Colorado Springs

    The Broadmoor, 1, Lake Avenue, Broadmoor, Colorado Springs, El Paso County, Colorado, 80906, United States

    ITIL Version 5 Foundation Training Location in Colorado Springs

    Cheyenne Mountain Resort, A Destination by Hyatt Residence, Colorado Springs Co

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    Corporate ITIL 5 TrainingFor Your Colorado Springs Teams

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    • Suitable for small, medium and large IT, cyber and defense teams
    • Customized schedules built around your team's shift patterns
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for group training programs
    • Scalable delivery for teams across Colorado Springs and beyond

    Leading Organizations

    The Aerospace CorporationBooz Allen HamiltonOracleHewlett Packard EnterpriseNorthrop GrummanLockheed Martin

    What Our Learners Say

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    Passed the Version 5.0 Exam First Time

    "The trainer broke down the ITIL Value System and guiding principles in a way that finally clicked. The mock exams matched the real 40-question format, and I passed comfortably on my first attempt."

    Marcus Bennett

    IT Service Desk Analyst

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    A Modern Take on Service Management

    "Coming from a tools background, ITIL 5 gave me the language for value streams and continual improvement. I use the lifecycle ideas at work every week now, and my team notices the difference."

    Danielle Foster

    IT Operations Specialist

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    Great Grounding for Cyber IT Roles

    "The course connected ITIL practices to the kind of defense and cloud work we do in Colorado Springs. The case studies were practical and the trainer support was quick and helpful."

    Anthony Reyes

    Systems Administrator

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    Standardized Our Team's Service Practices

    "We trained a mixed team of analysts and engineers. Everyone now shares the same ITIL 5 vocabulary, and our incident and change handling has become far more consistent."

    Rebecca Coleman

    IT Service Delivery Manager

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    Smooth Corporate Rollout

    "Invensis tailored the schedule around our shift patterns and delivered it live online. Onboarding new hires to a common service management standard is now much faster."

    Jonathan Pierce

    L&D Lead, Defense Technology Sector

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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create, deliver and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create, deliver and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in Colorado Springs?

    Yes. Colorado Springs is scaling its cyber, space and defense IT missions, where recognized service management skills are in demand. ITIL 5 Foundation validates current, digital-era knowledge valued across aerospace, defense and cloud services. Talk to a learning advisor to plan your path.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and value stream mapping and management, with an updated ITIL Value System and stronger digital-era emphasis.

    Who should take ITIL 5 Foundation training?

    ITIL 5 Foundation suits IT and business professionals: service desk analysts, IT operations staff, product owners, DevOps and Agile practitioners, and anyone new to ITIL. It is also useful for ITIL 4 holders who want the current edition.

    Do I need prior experience or an ITIL 4 certificate?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. ITIL 4 Foundation is not required, though its concepts will feel familiar.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle.

    Pricing

    How much does ITIL 5 Foundation training cost in Colorado Springs?

    Training fees vary by format, live online, classroom or corporate group, and are available on request. Your fee typically includes AXELOS-aligned courseware, mock exams and an exam voucher. Request a quote for current Colorado Springs pricing.

    What is included in the ITIL 5 Foundation course fee?

    The fee usually covers PeopleCert-accredited courseware, case studies, practice questions, mock exams, an exam voucher and learner support. Confirm exactly what is included when you request your quote.

    Is the exam fee included in the training price?

    In many packages the PeopleCert exam voucher is included, but this varies by plan. Ask your learning advisor to confirm whether the ITIL 5 Foundation exam fee is bundled with your training.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for IT, cyber and defense teams in Colorado Springs. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). You have 60 minutes to complete it.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions and you must answer at least 26 correctly to pass, a passing score of 65%. It is closed book and lasts 60 minutes.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorized test center. It is usually arranged through your accredited training provider as part of the package.

    Are there prerequisites to sit the exam?

    No. There are no formal prerequisites for the ITIL 5 Foundation exam. It is the entry point to the ITIL 5 scheme and open to everyone.

    What if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam. Selected training plans include retake support to help you prepare with confidence. Confirm the current PeopleCert resit policy and any Flexi Pass options with your advisor.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, industry case studies, practice questions, mock exams and revision aids, all mapped to the ITIL 5 Foundation (Version 5.0) syllabus.

    Are mock exams and practice questions included?

    Yes. The program includes ITIL 5 Foundation practice questions and full mock exams that mirror the 40-question, 60-minute format, so you can identify weak areas and build exam readiness.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites. Trainers explain concepts from the ground up, so beginners and experienced IT staff can both follow along.

    Is the courseware aligned to the current ITIL edition?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) syllabus published by AXELOS (PeopleCert), the fifth iteration of the framework.

    Enrollment

    How soon can I start ITIL 5 Foundation training?

    New batches run regularly in live online and classroom formats, plus self-paced options you can start right away. See upcoming schedules or talk to an advisor to pick a start date that fits Colorado Springs time zones.

    How do I enroll in the ITIL 5 Foundation course?

    You can enroll through the Invensis Learning website. Choose your format, complete payment, and you will receive access to schedules, courseware and learning resources.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning and customized corporate group training, so you can choose the format that fits your schedule.

    How long is the training?

    The instructor-led ITIL 5 Foundation program is a 16-hour course, typically delivered over two full days or four half-days, covering all nine topic areas and preparing you for the exam.

    Can I reschedule or transfer my enrollment?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans let you attend the training twice. Contact support to arrange this.