Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing digital product and service management, the ITIL Value System and value co-creation in modern digital environments. Our ITIL 5 Foundation certification training in Philadelphia gives IT and business professionals a clear, supported route to this globally recognized credential. Aligned to the official ITIL 5 (Version 5.0) syllabus, the 16-hour program covers all nine Foundation topic areas, from the seven guiding principles and the four dimensions to the product and service lifecycle and value stream management. You prepare for the PeopleCert exam: 40 questions, 60 minutes, closed book, with a 65% pass mark. Philadelphia employers across healthcare, life sciences, financial services and technology are modernizing how they run digital services, and ITIL 5-certified professionals help them do it. Start your ITIL 5 journey with Invensis Learning and turn current, in-demand service management skills into career momentum.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Philadelphia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Philadelphia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in PhiladelphiaDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn Your ITIL 5 Foundation Credential?The Payoff for You and Your Team

    ITIL V5 Foundation Exam Format in PhiladelphiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Philadelphia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Lead in PhiladelphiaJobs, Demand and Pay

    ITIL 5 Foundation has become a practical marker of modern IT service management capability across Philadelphia, valued by healthcare, life sciences, financial services and technology employers that run large digital service operations. As organizations modernize their service management and pursue AI-driven transformation, professionals who understand the ITIL Value System and value streams are increasingly sought after. Demand spans service desk analysts through to IT service and delivery managers, and here is what the local market is telling us right now.

    Why Philadelphia Employers Need ITIL 5 Skills

    ITIL 5 Foundation is more than a certificate. It is a career step for modern service management professionals in Philadelphia who want to connect IT to business value. Start your journey today.

    Your Philadelphia Career Transformation

    Where You Stand Before and After ITIL 5

    The Transformation This Training Delivers

    Philadelphia's IT and digital services market is expanding with healthcare, life sciences and AI-driven transformation, and employers increasingly separate professionals trained on the current ITIL framework from the rest. Here is which side of that line you want to be on.

    Sources: Salary.com, Glassdoor (Philadelphia) 2026.

    How to Get ITIL V5 Founfdation Certified in Philadelphia Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Philadelphia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in This ITIL 5 CourseCapabilities for Modern Service Teams

    In this ITIL 5 Foundation training you will learn to apply the ITIL Value System, the seven guiding principles and value stream mapping to real digital services. By the end, you can explain modern service management and prepare confidently for the PeopleCert exam.

    Digital Product and Service Concepts

    Explain what sets digital products and services apart, how value is created, and how the product and service lifecycle sustains value in modern digital environments.

    The ITIL Value System

    Describe how guiding principles, governance, value chain activities, management practices and continual improvement combine to co-create value across the organization.

    Value Co-Creation

    Weigh outcomes, costs, risks, experience and sustainability, and understand how providers, consumers and stakeholders create value together.

    The Four Dimensions

    Apply Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for a holistic approach to service management.

    The Seven Guiding Principles

    Use Focus on value, Start where you are, Progress iteratively, Collaborate and promote visibility, Think holistically, Keep it simple, and Optimize and automate to guide decisions.

    The Product and Service Lifecycle

    Understand the purpose of Discovery, Design, Build, Operation, and Delivery and Support, and how the phases work together to create and sustain value.

    ITIL Management Practices

    Learn the role of ITIL 5 management practices and official practice guides in enabling consistent, effective ways of working across teams.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Philadelphia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Philadelphia?

    A trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organizations in Philadelphia who want to build modern IT service management capability and pass the PeopleCert exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, official ITIL 5-aligned courseware, flexible delivery and learner-focused support. Whether you enroll as an individual or plan corporate training for your team, our programs are built around practical understanding, real-world application and measurable outcomes, backed by ISO 9001:2015 and ISO 27001:2022 certified operations.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 courseware
    • Experienced, accredited trainers with real IT service management practice
    • Flexible live virtual, classroom and corporate delivery formats
    • 16-hour program aligned to the official ITIL 5 (Version 5.0) syllabus
    • Mock exams and practice questions for first-attempt readiness
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Trusted by 50,000+ professionals and teams worldwide

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    Rated by Learners Worldwide

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    Corporate Clients

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    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in PhiladelphiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Philadelphia

    Philadelphia Marriott Downtown, 1201, Market Street, Gayborhood, Center City, Philadelphia, Philadelphia County, Pennsylvania, 19107, United States

    ITIL Version 5 Foundation Training Location in Philadelphia

    Sheraton Philadelphia Downtown Hotel, 201, North 17th Street, Logan Square, Center City, Philadelphia, Philadelphia County, Pennsylvania, 19130, United States

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    Corporate ITIL 5 TrainingFor Your Philadelphia Teams

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    • Team training aligned to the official ITIL 5 (Version 5.0) syllabus
    • Flexible onsite, live virtual, hybrid or blended delivery
    • Schedules built around your team's availability
    • Role-based examples for healthcare, finance, pharma and technology
    • Progress tracking, assessments and learner feedback
    • Dedicated coordination and support for group programs
    • Scalable delivery for teams across Philadelphia and beyond

    Trusted by Leading Organizations

    ComcastVanguardIndependence Blue CrossCencoraLincoln FinancialPenn Medicine

    What Our Learners Say

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    Passed the ITIL 5 Exam First Time

    "The ITIL 5 course finally made service management click for me. The trainer's real-world examples and the mock exams meant I walked into the PeopleCert exam calm and passed on my first try."

    Michael Carter

    IT Service Analyst

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    Practical and up to Date

    "Coming from a help desk role, I needed the current ITIL edition, not an older one. The value stream and guiding principles sessions were practical, and I use them at work every week."

    Danielle Rivera

    Service Desk Lead

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    Well Structured and Exam Ready

    "Clear structure, good pacing across the two days, and strong exam prep. The flashcards and practice questions were exactly what I needed to revise after hours and feel ready."

    Anthony Russo

    Infrastructure Engineer

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    Standardized Our Service Practices

    "We trained our IT operations team on ITIL 5 to standardize how we handle incidents and changes. Delivery was flexible and the content mapped directly to our service goals."

    Karen Whitfield

    IT Operations Manager, Financial Services

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    Great Fit for Our Healthcare IT Team

    "Invensis ran an onsite ITIL 5 program for our service desk and delivery leads. The trainer tailored examples to our healthcare context, and the team came away with a shared language."

    David Nguyen

    L&D Manager, Healthcare

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and value co-creation. It suits IT and business professionals at any career stage, with no prerequisites.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and value co-creation. It suits IT and business professionals at any career stage, with no prerequisites.

    Is the ITIL 5 Foundation certification worth it in Philadelphia?

    Yes. Philadelphia employers across healthcare, life sciences, finance and technology are modernizing IT services, and ITIL 5-certified professionals are in demand. IT service manager roles here average around $143,500 a year, so the credential offers strong career and earning upside.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle, value stream mapping and management, and an updated ITIL Value System, with a stronger digital-era emphasis.

    Do I need any prior ITIL knowledge or experience?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. It is designed as an accessible entry point for both IT and business professionals.

    Who is the governing body for ITIL 5 Foundation?

    ITIL is owned and published by AXELOS (PeopleCert), now the sole owner and examination body for all ITIL qualifications. Exams are delivered by PeopleCert through OnVUE online proctoring or authorized test centers worldwide.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited trainer-led sessions, official ITIL 5-aligned courseware, practice questions, mock exams and learner support. Many packages also include the PeopleCert exam voucher. Talk to a learning advisor to confirm what your plan includes.

    How much does ITIL 5 Foundation training cost in Philadelphia?

    Pricing varies by delivery format and package, so training in Philadelphia is quoted on request. Request a quote and our team will share current options for live virtual, classroom and corporate formats.

    How much does the ITIL 5 Foundation exam cost?

    The PeopleCert exam fee varies by region and purchasing channel, so verify current pricing at peoplecert.org. It is often bundled into a combined training and exam package. Ask us about bundle options.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with tailored schedules and volume-based pricing for teams and departments in Philadelphia. Contact us for a group quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the official ITIL 5 Foundation (Version 5.0) syllabus and delivered by PeopleCert.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a time limit of 60 minutes (one hour). It is a closed-book, multiple-choice paper covering all nine Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. Broad understanding across all nine topic areas is the best way to prepare for the exam.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorized test center. It is usually arranged as part of a training and exam package.

    What if I do not pass the exam on the first attempt?

    You can resit the ITIL 5 Foundation exam; verify the current resit policy and any fees at peoplecert.org. Our mock exams, practice questions and trainer guidance are designed to help you pass on your first attempt.

    Which edition does the ITIL 5 Foundation exam cover?

    The exam is based on ITIL 5 (Version 5.0), the current edition published by PeopleCert and AXELOS. Our courseware is aligned to this official ITIL 5 Foundation syllabus.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training builds concepts from the ground up and includes examples and practice to support new learners.

    How long is the ITIL 5 Foundation training?

    The program runs for 16 hours, typically over two full days or four half-days depending on the schedule. It covers the full syllabus and prepares you for the PeopleCert exam.

    What learning materials are provided?

    You receive official ITIL 5-aligned courseware, case studies, practice questions, mock exams, quizzes and flashcards. Materials map to the nine Foundation topic areas and support your revision.

    Are practice tests and mock exams included?

    Yes. The program includes ITIL 5 Foundation practice questions and full mock exams that mirror the 40-question, 60-minute format, helping you find weak areas and build exam confidence.

    Enrollment

    How do I enroll in the ITIL 5 Foundation course in Philadelphia?

    You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to an advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning and customized corporate group training, so you can choose the format that fits your schedule.

    How soon can I start the training?

    New ITIL 5 Foundation batches run regularly in live virtual and classroom formats, and self-paced learning starts immediately. Check upcoming schedules or ask an advisor for the next available cohort in Philadelphia.

    Is the training available online for Philadelphia learners?

    Yes. Our online (live virtual) instructor-led ITIL 5 training lets Philadelphia professionals join real-time sessions from anywhere, with the same accredited trainers and materials as classroom delivery.

    Can I reschedule or transfer my enrollment to another batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans include a Flexi Pass to attend the training twice. Contact support to arrange this.