Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?UntitledYour Entry into Modern Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and this ITIL Version 5 Foundation certification training in Newark, NJ gives you a clear, supported route to earning it. You learn how modern organizations create and deliver value through digital products and services, and you leave ready to sit the official exam with confidence. Built on ITIL 5 (Version 5.0), the current edition of the world's most widely adopted IT service management framework, the course covers the ITIL Value System, the product and service lifecycle, the seven guiding principles, and value stream management. There are no prerequisites, so IT and business professionals across Newark's financial services, utilities, and technology employers can start right away. Delivered in live online and corporate formats by PeopleCert-accredited trainers, the program prepares you for the 40-question, 60-minute closed-book exam and a globally recognized credential valid for three years. Begin your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Newark, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?Your Entry into Modern Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Newark, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in NewarkDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation CertificationFor Your Career and Your Team

    ITIL V5 Foundation Exam Format in NewarkWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Newark

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where an ITIL 5 Credential Takes You in NewarkRoles, Demand, and Pay

    ITIL 5 Foundation is a recognized entry marker for IT service management roles across Newark and wider New Jersey, valued by financial services, insurance, utilities, and technology employers that run large digital service portfolios. As enterprises modernize their IT operations and move toward cloud and value-stream models, certified practitioners are increasingly sought after. Demand spans service desk analyst to IT service delivery manager, and here is what the local market is telling us right now.

    IT Service Management Challenges Driving ITIL 5 Demand in Newark

    ITIL 5 Foundation is more than a certificate. It is a modern service management foundation that Newark employers value. Join professionals who connect IT delivery to real business value. Start your journey today.

    Your Newark Career Transformation

    What ITIL 5 Certification Changes for You

    A Clear Before and After

    New Jersey's IT service market is expanding with cloud adoption and digital transformation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, ZipRecruiter, Salary.com (New Jersey) 2026.

    How to Get ITIL V5 Founfdation Certified in Newark Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Newark is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in This ITIL 5 CourseBuilt Around the Official ITIL 5 Syllabus

    This ITIL 5 Foundation program builds practical, exam-ready knowledge across all nine official topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and connect service delivery to value co-creation and continual improvement.

    Digital Product and Service Management Concepts

    What you will learn in ITIL 5 Foundation starts here: how modern organizations create value through digital products and services, and how the product and service lifecycle keeps that value flowing across discovery, design, operation, and support.

    Value Co-Creation Across Stakeholders

    Understand how value is co-created between providers, consumers, and stakeholders, weighing outcomes, costs, risks, experience, and sustainability rather than treating value as something the provider simply delivers.

    The Four Dimensions of Service Management

    Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape every product and service.

    The ITIL Value System and Seven Guiding Principles

    Master the ITIL Value System that unites governance, value chain activities, practices, and improvement, and learn to apply the seven guiding principles, from focus on value to optimize and automate, in real decisions.

    The Product and Service Lifecycle and Practices

    Explore the purpose of each lifecycle activity, from discovery and design to operation, delivery, and support, and see how ITIL management practices such as incident, change, and service management enable consistent ways of working.

    Continual Improvement and Value Stream Mapping

    Use the ITIL continual improvement model step by step, and learn to identify, map, and manage value streams to improve flow, visibility, and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Newark?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Training in NewarkBuilt for Your Exam Success

    As a trusted ITIL Version 5 Foundation training company in Newark, NJ, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organizations across Newark and New Jersey. As a PeopleCert Accredited Training Organization, our programs combine accredited trainers, AXELOS-aligned courseware, flexible delivery, and learner-focused support. Whether you enroll as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application, and first-attempt exam success.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, PeopleCert-accredited trainers with real IT service management practice
    • Flexible formats: live virtual instructor-led, corporate group, and focused 1-to-1
    • ITIL 5 mock exams and practice questions to build exam readiness
    • PeopleCert ITIL 5 Foundation exam voucher included in accredited packages
    • Guidance to help you clear the certification exam on your first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organizations across finance, utilities, and technology

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

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    ITIL Version 5 Foundation Training Locations in NewarkInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Newark

    DoubleTree by Hilton Newark Penn Station, Newark Nj

    ITIL Version 5 Foundation Training Location in Newark

    Courtyard Newark Liberty International Airport, 600, Executive Drive, The Ironbound, Newark, Essex County, New Jersey, 07114, United States

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    Corporate ITIL 5 Training in NewarkUpskill Your IT Teams

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    • Suitable for small, medium, and large IT and service teams
    • Customized schedules built around team availability
    • Flexible delivery through onsite, live virtual, or hybrid formats
    • PeopleCert-accredited trainers with real service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate training programs
    • Scalable delivery for teams across Newark, New Jersey, and beyond

    Leading Organizations

    PrudentialPSEGHorizon BCBSAudiblePanasonicIDT

    What Our Learners Say

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    Passed on My First Attempt

    "The ITIL 5 Foundation course finally made the Value System click for me. The trainer used real service desk examples, and the mock exams meant I walked into the exam calm and passed on my first attempt."

    Marcus Bennett

    IT Service Desk Analyst

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    Helped Me Move into an ITSM Role

    "I moved from a support role into an ITSM analyst position within months of certifying. The guiding principles and management practices gave me language my managers immediately recognized."

    Priya Sharma

    IT Service Management Analyst

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    Practical and Easy to Follow

    "Clear, well-paced live virtual sessions. The value stream mapping module was the most useful part for my day job, and the courseware was easy to revise from before the exam."

    David Okafor

    Cloud Operations Engineer

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    Standardized Our Team's Approach

    "We trained a full IT operations group with Invensis. The team now shares one service management vocabulary, and our incident handoffs are noticeably cleaner. Coordination and scheduling were seamless."

    Karen Whitfield

    IT Operations Manager, Insurance Sector

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    Flexible Corporate Delivery That Worked

    "As an L&D lead, I needed accredited training that fit around shift schedules. The corporate delivery was flexible, the trainers were credible, and our pass rate across the cohort was excellent."

    Anthony Russo

    Learning and Development Lead, Utilities Sector

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and continually improve value.

    General

    What is the ITIL Version 5 Foundation certification?

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in Newark?

    Yes. ITIL 5 Foundation is recognized by Newark employers in finance, insurance, utilities, and technology that run large digital service portfolios. IT service management roles in New Jersey range from around $62,000 for service desk analysts to $153,000 and above for service delivery managers, and the credential helps you qualify.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structure, makes value stream mapping a dedicated topic, and updates the ITIL Value System with stronger emphasis on value co-creation and sustainability.

    Who should take the ITIL 5 Foundation course?

    ITIL 5 Foundation suits IT service management professionals, service desk and operations staff, DevOps and Agile practitioners, digital product owners, and business professionals who work with digital service teams. There are no prerequisites, so it is open to anyone at any career stage.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, ITIL 5 practice questions and mock exams, case studies, learner support, and a PeopleCert exam voucher in accredited packages. Talk to a learning advisor to confirm inclusions for your chosen format.

    How much does ITIL 5 Foundation training cost in Newark?

    Training pricing varies by format and schedule and is available on request. The PeopleCert exam fee is billed separately in USD and varies by region and channel. Request a quote for current ITIL 5 Foundation pricing in Newark.

    Is the PeopleCert exam fee included in the training price?

    In accredited packages the ITIL 5 Foundation exam voucher is typically included, but this varies by plan. PeopleCert sets the exam fee, so confirm what your package covers before you enroll. Ask an advisor for details.

    Do you offer corporate or group discounts for teams?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for IT and service teams across Newark and New Jersey. Contact us for a tailored group quote.

    What payment methods and installment options are available?

    We accept major credit and debit cards and bank transfers, and offer installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam has 40 single-answer multiple-choice questions to be completed in 60 minutes. It is closed book and based on the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus.

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. The course and mock exams are built to help you clear that mark with confidence.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE online proctoring, available 24/7, or at a PeopleCert authorized test center. The exam is usually arranged as part of your training and exam package.

    Are there any prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience, or prior ITIL knowledge. Attending an accredited course is recommended to prepare.

    What happens if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam under PeopleCert's re-sit policy. Selected training plans also include retake support, and our trainers give first-attempt guidance to help you prepare thoroughly. Confirm current re-sit terms at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Do I need prior ITIL experience to take this course?

    No prior ITIL experience is needed. The course is designed as a modern, digital-era entry point and starts from core concepts, so beginners and professionals refreshing from an earlier version can both follow it comfortably.

    What learning resources and materials are provided?

    You receive AXELOS-aligned ITIL 5 courseware, industry case studies, ITIL 5 practice questions, and mock exams. These help you connect the concepts to real IT service delivery scenarios and prepare for the exam.

    Is the courseware aligned with the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation syllabus published by AXELOS and PeopleCert, so you study the latest edition of the framework rather than an earlier one.

    How long is the ITIL 5 Foundation training?

    The instructor-led program runs for 16 hours of training, delivered as two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question exam.

    Enrollment

    How do I enroll in ITIL 5 Foundation training in Newark?

    You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware, and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual instructor-led training, focused 1-to-1 sessions, and customized corporate group training. This lets individuals and teams in Newark choose the format that fits their schedule and learning style.

    Can beginners enroll in the ITIL 5 Foundation course?

    Yes. ITIL 5 Foundation is an entry-level certification with no prerequisites, so beginners are welcome. The training builds from the basics and provides the support you need to reach exam readiness.

    Can I reschedule or transfer my enrollment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training more than once. Contact support to arrange this.

    How soon can I start the training?

    We run regular live virtual cohorts, so you can usually start within days rather than weeks. See upcoming schedules or talk to a learning advisor to pick the next batch that works for you.