Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?UntitledYour Entry into Modern Service Management

    ITIL 5 Foundation certification training in Las Vegas gives IT and business professionals the current, digital-era grounding in IT service management that employers across the city now expect. The ITIL Version 5 Foundation (ITIL 5-F) qualification is the entry point to the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. ITIL 5 (Version 5.0) is the fifth iteration of the world's most widely adopted service management framework. It introduces digital product and service management, the ITIL Value System, value co-creation and Value Stream Mapping and Management, moving well beyond traditional IT service delivery. Over a focused 16-hour program you cover all nine Foundation topic areas and prepare for the 40-question, 60-minute exam. With Las Vegas leading the nation in tech employment growth, a recognized ITIL 5 credential positions you for service management roles across gaming, hospitality, data centers and healthcare. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Las Vegas, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Las Vegas, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Las VegasDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 CertificationBenefits for Professionals and Teams

    ITIL V5 Foundation Exam Format in Las VegasWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Las Vegas

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in Las VegasRoles, Demand and Pay

    ITIL 5 Foundation is a strong marker of modern service management skill across Las Vegas, valued by gaming and hospitality giants, data center operators, healthcare systems and government IT teams that run always-on digital services. As the local economy diversifies and tech hiring accelerates faster than anywhere else in the country, credentialed service management professionals are increasingly sought after. Demand spans service desk analyst through to IT service delivery manager and IT director, and here is what the market is telling us right now.

    What Is Driving Demand for ITIL Skills in Las Vegas

    ITIL 5 is more than a credential. It is a career multiplier for service management professionals. Join the people helping Las Vegas organizations run reliable, value-driven digital services. Start your journey today.

    Your Las Vegas Career Transformation

    From IT Support Role to ITSM Leader

    The Shift ITIL 5 Certification Makes

    Las Vegas is leading the nation in tech employment growth as its economy diversifies beyond gaming, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Salary.com, Glassdoor, Indeed (Las Vegas, NV) 2026.

    How to Get ITIL V5 Founfdation Certified in Las Vegas Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Las Vegas is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Gain from ITIL 5 Foundation TrainingNine Topic Areas, One Practical Toolkit

    This ITIL 5 Foundation training program builds practical service management knowledge across all nine Foundation topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and prepare with confidence for the certification exam.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement sits at the heart of ITIL 5.

    Value Co-Creation

    Learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, moving from output to outcome thinking.

    The Four Dimensions of Service Management

    Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every service.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system for creating value.

    The Seven Guiding Principles

    Use focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimize and automate.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices and official practice guides in enabling consistent, effective ways of working that adapt to your organization.

    Continual Improvement and Value Streams

    Apply the continual improvement model and Value Stream Mapping and Management to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Las Vegas?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis for ITIL 5 Foundation Certification TrainingYour Learning Partner in Las Vegas

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organizations across Las Vegas that want to build modern service management capability and pass the PeopleCert exam. As a PeopleCert Accredited Training Organization, our programs combine qualified trainers, official ITIL 5 courseware, flexible delivery formats and learner-focused support. Whether you enroll as an individual or plan corporate training for your team, Invensis Learning stands out as an ITIL Version 5 Foundation training company in Las Vegas that provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 courseware
    • PeopleCert-accredited, qualified trainers with real service management experience
    • Focused 16-hour program covering all nine ITIL 5 Foundation topic areas
    • Flexible online (live virtual), classroom and corporate delivery formats
    • ITIL 5 Foundation practice questions, mock exams and case studies included
    • Guidance to help you clear the ITIL 5 Foundation exam on your first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified for quality and information security
    • Dedicated learner support before, during and after your training

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Las VegasInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Las Vegas

    Bellagio Las Vegas, 3600, South Las Vegas Boulevard, Las Vegas, Clark County, Nevada, 89109, United States

    ITIL Version 5 Foundation Training Location in Las Vegas

    Aria Resort & Casino, 3730, Aria Place, Las Vegas, Clark County, Nevada, 89109, United States

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    Corporate ITIL 5 Training in Las VegasUpskill Your IT Teams

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    • Suitable for small, medium and large IT and service teams
    • Customized training schedules based on team availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • PeopleCert-accredited trainers with real service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programs
    • Scalable delivery for teams across Las Vegas and other locations

    Leading Organizations

    MGM ResortsCaesars EntertainmentLight & WonderSwitchAristocratCox Communications

    What Our Learners Say

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    Passed the Exam on My First Attempt

    "The trainer made the ITIL Value System and guiding principles genuinely easy to follow. The mock exams mirrored the real 40-question paper, and I passed on my first attempt. I now use the vocabulary every day on our service desk."

    Marcus Reyes

    Service Desk Analyst

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    A Clear Update from ITIL 4

    "Coming from ITIL 4, I wanted to understand what changed in ITIL 5. The sessions on the product and service lifecycle and Value Stream Mapping were exactly what I needed to update my knowledge and stay current."

    Danielle Carter

    IT Operations Lead

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    Practical and Flexible

    "Practical, well-structured and paced for working professionals. The case studies connected the theory to real service scenarios, and the live virtual format fit around my shifts perfectly."

    Anthony Nguyen

    IT Support Specialist

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    Consistent Practices Across the Team

    "We trained a full service management team through Invensis Learning. The onsite delivery was tailored to our operations, and within weeks incident handling was noticeably more consistent across the group."

    Rebecca Flores

    IT Director, Hospitality Sector

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    A Shared Language for Our Teams

    "The corporate program gave our teams a shared ITIL 5 language and a common approach to continual improvement. Scheduling around our data center operations was smooth, and the trainer engagement was excellent."

    Jordan Mitchell

    L&D Manager, Data Center Operations

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and continually improve value.

    General

    What is ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in Las Vegas?

    Yes. Las Vegas is leading the nation in tech employment growth, and certified service management professionals are in short supply. Roles such as IT service delivery manager average over $115,000 locally. Talk to a learning advisor about how the credential fits your goals.

    Who should take ITIL 5 Foundation training?

    It suits IT professionals new to ITIL, ITIL 4 holders updating their knowledge, service desk and operations staff, digital product managers, and DevOps, Agile or SRE practitioners. Business professionals who work with digital service teams also benefit.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and Value Stream Mapping and Management as a dedicated topic. It also updates the ITIL Value System and strengthens value co-creation and sustainability.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify current renewal options at peoplecert.org.

    Do I need prior ITIL knowledge to start?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. It is designed as the accessible entry point to the ITIL 5 scheme.

    Pricing

    How much does ITIL 5 Foundation training cost in Las Vegas?

    Fees are available on request and vary by format and inclusions. Training is quoted in USD and typically bundles courseware, mock exams and an exam voucher. Request a quote to see current pricing and any group offers.

    What is included in the course fee?

    The fee typically includes official ITIL 5 aligned courseware, practice questions, mock exams, case studies, first-attempt exam guidance and learner support. Exam voucher inclusion varies by package, so confirm when you enroll.

    Is the exam fee included in the training price?

    PeopleCert bills the ITIL 5 Foundation exam fee, which varies by region and purchasing channel. It is often bundled into the training and exam package. Confirm current pricing and inclusion when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for IT and service teams across Las Vegas. Contact us for a tailored group quote.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, with installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions, completed in 60 minutes. It is delivered online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorized test center.

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Our mock exams and practice questions help you build the mastery needed to reach it.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and a time limit of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice format.

    What topics does the exam cover?

    The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What if I do not pass the exam on the first try?

    Our training includes mock exams and first-attempt guidance to help you prepare thoroughly. If a retake is needed, PeopleCert's re-sit policy applies. Verify current re-sit terms at peoplecert.org before you book.

    Course Content

    What will I learn in ITIL 5 Foundation training?

    You will learn all nine Foundation topic areas, including digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the service lifecycle, management practices, continual improvement, and Value Stream Mapping.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimize and automate. The course shows how to apply each in digital environments.

    What learning resources and materials are provided?

    You receive official ITIL 5 aligned courseware, industry case studies, ITIL 5 Foundation practice questions and mock exams to reinforce learning and build exam readiness.

    How long is the ITIL 5 Foundation training?

    The instructor-led program runs for 16 hours in total. It is typically delivered over two full days or as four half-day sessions, covering all nine Foundation topic areas.

    Can a beginner take this course?

    Yes. There are no prerequisites, and the course starts from core concepts before building toward the ITIL Value System and practices. It is designed to be accessible to IT and business professionals at any stage.

    Enrollment

    How do I enroll in ITIL 5 Foundation training in Las Vegas?

    Enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced options and customized corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly for professionals in Las Vegas and online. Check the upcoming schedules for the next available dates, or speak with a learning advisor to find a start date that works for you.

    Can I reschedule or transfer my batch?

    Yes. Flexible options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.