Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why Earn It in Raleigh?UntitledYour Entry into Modern Service Management

    ITIL 5 Foundation certification training in Raleigh gives IT and business professionals the current, digital-era service management credential that employers across the Research Triangle now look for. The ITIL Version 5 Foundation (ITIL 5-F) qualification, awarded by AXELOS and delivered by PeopleCert, introduces the ITIL Value System, value co-creation, and the product and service lifecycle that underpin modern digital product and service management. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and the entry point to the ITIL 5 scheme. It has no formal prerequisites, so developers, service desk analysts, product owners, and DevOps practitioners in Raleigh can all start here and learn how organizations create, deliver, and continually improve value. Delivered live virtual, in classroom, and for corporate teams, the 16-hour program prepares you for the 40-question, 60-minute ITIL 5-F exam. Start your ITIL 5 Foundation journey with Invensis Learning and prove your service management skills to Triangle employers.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Raleigh, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why Earn It in Raleigh?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Raleigh, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in RaleighDo You Qualify for the ITIL V5 Foundation Exam?

    The Payoff of Getting ITIL 5-F CertifiedFor Professionals and Teams in Raleigh

    ITIL V5 Foundation Exam Format in RaleighWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Raleigh

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5-F Takes Your Career in RaleighRoles, Demand and Earning Power

    ITIL 5 Foundation is becoming a current marker of service management knowledge across Raleigh, valued by technology, financial services, life sciences, and healthcare employers that run large digital service estates. As Research Triangle organizations migrate from ITIL 4 and adopt tools like ServiceNow, professionals who understand the ITIL Value System and value streams stand out. Demand spans the ladder, from service desk analyst to IT service manager and service delivery manager, and here is what the local market is telling us right now.

    What Is Driving Demand for ITSM Talent in Raleigh?

    ITIL 5 Foundation is more than a credential. It is a career step for IT professionals who want to connect service delivery to value. Join learners across the Triangle who are building modern service management skills. Start your journey today.

    Your Raleigh Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift ITIL 5-F Makes in Raleigh

    Raleigh's IT market is expanding with Research Triangle Park growth and digital transformation, and employers increasingly separate professionals with current service management knowledge from the rest. Here is which side of that line you want to be on.

    Sources: Salary.com, Glassdoor, Indeed (Raleigh, NC) 2026.

    How to Get ITIL V5 Founfdation Certified in Raleigh Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Raleigh is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    The Service Management Skills You Will BuildCapabilities That Map to the ITIL 5-F Syllabus

    This ITIL 5 Foundation training builds the digital service management skills covered in the official ITIL 5-F syllabus. By the end of the program you can explain the ITIL Value System, apply the guiding principles, and describe how value streams and the product and service lifecycle deliver value.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to the ITIL 5 approach to modern service delivery.

    Value Co-Creation with Stakeholders

    Learn how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than treating services as one-way outputs.

    The Four Dimensions

    Apply the four dimensions of product and service management: Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view.

    The ITIL Value System

    See how the ITIL Value System brings together the guiding principles, governance, value chain activities, management practices and continual improvement into one integrated framework.

    The Seven Guiding Principles

    Put the guiding principles to work: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimize and automate.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create sustained value.

    ITIL Management Practices

    Explore the role of ITIL management practices, including incident, problem, change enablement and service desk, and how official practice guides support consistent ways of working.

    Value Streams and Continual Improvement

    Map and manage value streams to improve flow and visibility, and apply the continual improvement model step by step to keep digital services adapting and delivering value.

    Who Should TakeITIL V5 Foundation Certification Training in Raleigh?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train for ITIL 5 Foundation in Raleigh with Invensis LearningA PeopleCert Accredited Training Partner

    Invensis Learning delivers ITIL 5 Foundation training for individual professionals and teams across Raleigh who want to build current, digital-era service management skills and pass the ITIL 5-F exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible delivery, and structured exam preparation. Whether you enroll as an individual learner or arrange corporate training for your team, Invensis Learning, a specialist ITIL 5 Foundation training company in Raleigh, provides a professional experience built around practical understanding, real-world application, and measurable outcomes.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • PeopleCert-accredited, experienced trainers with real ITSM background
    • ITIL 5 Foundation courseware aligned to the Version 5.0 syllabus
    • Flexible live virtual, classroom, and corporate delivery formats
    • Practice questions and mock exams for the 40-question ITIL 5-F exam
    • Industry-driven case studies illustrating ITIL 5 service management
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during, and after training

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL Version 5 Foundation Training Locations in RaleighInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Raleigh

    Sheraton Raleigh Hotel, 421, South Salisbury Street, Warehouse District, Raleigh, Wake County, North Carolina, 27602, United States

    ITIL Version 5 Foundation Training Location in Raleigh

    Raleigh Marriott City Center, 500, Fayetteville Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States

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    Corporate ITIL 5 Foundation TrainingFor Raleigh Teams

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    • Suitable for small, medium, and large IT and service teams
    • Customized schedules aligned to your team's availability
    • Onsite, live virtual, or hybrid delivery across the Raleigh region
    • Accredited trainers with practical service management experience
    • Role-based examples for service desks, operations, and product teams
    • Smooths the transition from ITIL 4 to the ITIL 5 framework
    • Dedicated coordination and learner support for group programs

    Trusted by Leading Raleigh and Research Triangle Employers

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    What Our Learners Say

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    Passed the ITIL 5-F Exam First Time

    "The ITIL 5 Foundation course made the ITIL Value System and value streams click for me. The mock exams matched the real 40-question format, and I passed on my first attempt while working full time at a Triangle tech firm."

    Marcus Bell

    IT Service Desk Analyst

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    A Clean Upgrade from ITIL 4

    "I came from an ITIL 4 background, and this training clearly showed what is new in ITIL 5, especially the product and service lifecycle. The trainer used practical examples I could take straight back to my service management role."

    Danielle Carter

    IT Service Manager

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    Relevant Even for DevOps Practitioners

    "As a DevOps engineer I wanted to understand how ITIL 5 fits with the way we already work. The guiding principles and continual improvement model were the most useful parts, and the live virtual sessions were easy to join around my schedule."

    Anthony Reyes

    DevOps Engineer

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    Consistent Skills Across Our IT Teams

    "We enrolled our service desk and operations teams for ITIL 5 Foundation. The training gave everyone a shared language and eased our move from ITIL 4. Scheduling onsite sessions for our Raleigh office was straightforward."

    Karen Whitfield

    IT Operations Lead, Financial Services

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    A Reliable Corporate Training Partner

    "Invensis Learning handled our corporate group training end to end. The accredited trainer tailored examples to our digital product teams, and the reporting helped us track completion. A strong partner for upskilling at scale."

    Stephen Alcott

    L&D Manager, Technology Sector

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is the current, entry-level service management credential recognized by Raleigh and Research Triangle employers in technology, finance, life sciences and healthcare. It maps to roles from service desk analyst to IT service manager, where local pay ranges from around $59,000 to $133,000 a year. Talk to a learning advisor to plan your path.

    General

    Is ITIL 5 Foundation worth it for professionals in Raleigh?

    Yes. ITIL 5 Foundation is the current, entry-level service management credential recognized by Raleigh and Research Triangle employers in technology, finance, life sciences and healthcare. It maps to roles from service desk analyst to IT service manager, where local pay ranges from around $59,000 to $133,000 a year. Talk to a learning advisor to plan your path.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, awarded by AXELOS and delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and continually improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System, with stronger emphasis on value co-creation and sustainability.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience, or prior ITIL knowledge. It is designed for both IT and business professionals starting with the current framework.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Raleigh?

    Fees vary by delivery format, live virtual, classroom, or corporate group training, so pricing is available on request. The training bundle typically includes courseware, mock exams, and exam preparation. Request a quote to see current options and any group pricing.

    What is included in the ITIL 5-F course fee?

    The fee typically includes ITIL 5 Foundation courseware aligned to the Version 5.0 syllabus, practice questions, mock exams, case studies, and learner support. Confirm whether the PeopleCert exam voucher is included when you enroll. Ask a learning advisor for a detailed breakdown.

    Is the exam fee included in the training price?

    This depends on the package you choose. Some bundles include the PeopleCert ITIL 5 Foundation exam voucher, while others price training and exam separately. PeopleCert exam pricing varies by region and channel, so request a quote to confirm what your plan covers.

    Do you offer corporate or group pricing for teams?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for service desks, operations groups, and product teams across Raleigh. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert. You take it online via PeopleCert's OnVUE proctoring or at an authorized test center.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice exam.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Because it is a foundation-level exam, focus on broad understanding across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam in Raleigh?

    You can take the exam online from home or office through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorized test center. The exam is usually arranged as part of a training and exam package.

    What if I do not pass the exam on the first attempt?

    Our training includes mock exams and first-attempt guidance to prepare you thoroughly. If you need to resit, PeopleCert's resit policy and fees apply; verify current details at peoplecert.org. Ask about any retake support included in your plan.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The 16-hour program builds from core concepts, and trainers use practical examples and case studies so you can follow along without prior ITIL experience.

    How long is the ITIL 5 Foundation training?

    Invensis Learning delivers ITIL 5 Foundation as a 16-hour program. It can run as two full days or across four half-days, depending on the schedule format you choose.

    Are practice tests and study materials provided?

    Yes. You receive ITIL 5 Foundation courseware aligned to the Version 5.0 syllabus, practice questions, mock exams, and industry-driven case studies that illustrate ITIL 5 service management in realistic scenarios.

    Is the courseware aligned with the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0) and delivered by PeopleCert-accredited trainers, so you learn the current framework.

    Enrollment

    How do I enroll in ITIL 5 Foundation training in Raleigh?

    You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware, and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training, and customized corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    We run regular ITIL 5 Foundation batches in live virtual and classroom formats. Check the upcoming schedules for the next available dates, or contact a learning advisor to find a start date that works for you.

    Can I reschedule or transfer my enrollment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.