Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It MattersUntitledThe Fifth Generation of IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert, that introduces digital product and service management, the ITIL Value System, and the practices organizations use to co-create value. This ITIL Version 5 Foundation certification training in El Paso gives IT and business professionals a modern, current-edition grounding in ITIL 5 (Version 5.0), the fifth iteration of the IT Infrastructure Library. El Paso runs on large service operations, from Fort Bliss and defense programs to healthcare systems, financial back offices and cross-border manufacturing, and every one depends on reliable digital services. ITIL 5 Foundation gives you the language and framework to plan, deliver and continually improve those services. With no formal prerequisites, the credential is open to everyone, from service desk analysts to product owners. Start your ITIL 5 journey with Invensis Learning and build service management skills that employers across West Texas recognize.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in El Paso, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It MattersThe Fifth Generation of IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in El Paso, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in El PasoDo You Qualify for the ITIL V5 Foundation Exam?

    BenefitsOf ITIL 5 Foundation Certification

    ITIL V5 Foundation Exam Format in El PasoWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in El Paso

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in El PasoWhy Get ITIL 5 Certified?

    ITIL 5 Foundation is becoming a core credential for IT service management roles across El Paso, valued by defense contractors, healthcare systems, financial operations and manufacturers that run critical digital services. As the region grows and modernizes, employers increasingly look for professionals who can standardize service delivery and drive continual improvement. Demand spans service desk, incident, problem, change and service delivery roles, and here is what the local market shows right now.

    IT Service Challenges Fueling ITIL 5 Demand in El Paso

    ITIL 5 Foundation is more than a certificate. It is your entry into modern IT service management. Join El Paso professionals building value-driven service careers and start your ITIL 5 journey today.

    Your El Paso Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    El Paso's IT and service operations are modernizing fast, and employers increasingly separate professionals who can run structured service management from those who cannot. Here is which side of that line you want to be on.

    Sources: ZipRecruiter, Salary.com, Glassdoor (El Paso and Texas) 2026.

    How to Get ITIL V5 Founfdation Certified in El Paso Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in El Paso is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Gain from ITIL 5 FoundationThe ITIL 5 Value System in Practice

    This ITIL 5 Foundation training covers all nine official topic areas from AXELOS and PeopleCert. By the end, you can explain digital product and service management, apply the guiding principles, and map value streams that improve service delivery.

    Digital Product and Service Management

    Explain what digital products and services are, how value is created in modern IT, and how the product and service lifecycle sustains that value from discovery through to operation and support.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to co-create value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple, and optimize and automate.

    Four Dimensions and Value Co-Creation

    Balance organizations and people, value streams and processes, information and technology, and partners and suppliers, weighing outcomes, costs, risks, experience and sustainability.

    Management Practices and the Lifecycle

    Learn the purpose of key ITIL management practices and each lifecycle activity, from design and build to operation, delivery and support, and how they work together to create value.

    Continual Improvement and Value Streams

    Use the continual improvement model and value stream mapping to make work visible, remove waste and improve flow across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in El Paso?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 in El PasoAccredited, Expert-Led Training

    As a trusted ITIL Version 5 Foundation training company in El Paso, Invensis Learning delivers ITIL 5 Foundation training as a PeopleCert Accredited Training Organization, aligned to the official AXELOS ITIL 5 (Version 5.0) syllabus. Our PeopleCert-accredited trainers bring real service management experience, and our courseware, case studies and mock exams prepare you for the 40-question ITIL 5 Foundation exam. Whether you enroll as an individual in El Paso or train a team onsite, you get flexible live virtual and classroom options, ISO-certified quality, and dedicated support before, during and after your course.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • PeopleCert-accredited trainers with real IT service management experience
    • 16-hour program aligned to the official AXELOS ITIL 5 syllabus
    • Live virtual and onsite classroom formats to fit your schedule
    • ITIL 5 Foundation mock exams and practice questions included
    • First-attempt exam guidance and post-training support
    • ISO 9001:2015 and ISO 27001:2022 certified training delivery
    • Trusted by professionals and teams across the United States

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in El PasoInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in El Paso

    Hotel Paso Del Norte, Autograph Collection, El Paso Tx

    ITIL Version 5 Foundation Training Location in El Paso

    DoubleTree by Hilton Hotel El Paso Downtown, 600, North El Paso Street, El Paso, El Paso County, Texas, 79901, United States

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    Corporate ITIL 5 Training in El PasoBuilt for Your Service Goals

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    • Onsite and live virtual delivery for teams across El Paso and beyond
    • Customized ITIL 5 content aligned to your service management goals
    • PeopleCert-accredited trainers with hands-on ITSM experience
    • Flexible schedules that fit shift and operations teams
    • Group exam vouchers and progress tracking for managers
    • Consistent service management practice across departments and sites
    • Volume-based pricing for small and large groups

    Leading El Paso Employers

    DXC TechnologyGeneral DynamicsCharles SchwabADPDATAMARKHelen Of Troy

    What Our Learners Say

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    Passed the ITIL 5 Exam First Time

    "The ITIL 5 Foundation course made the Value System and guiding principles genuinely click for me. The mock exams matched the real single-answer questions, and I passed on my first attempt while working full time at a service desk in El Paso."

    Marcus Delgado

    IT Service Desk Analyst

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    Perfect Starting Point for ITSM

    "I came in with no ITIL background and left able to talk about incident, problem and change management with confidence. The trainer used real service scenarios that mirrored my day-to-day support work."

    Ashley Nguyen

    IT Support Specialist

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    Practical and Current Content

    "The value stream mapping and continual improvement topics were the most useful for my role. I now use the ITIL 5 language when I brief leadership on service performance, and it lands much better."

    Robert Carrillo

    Incident Manager

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    Standardized Our Whole Team

    "We trained our IT operations team through Invensis Learning and now everyone works from the same service management playbook. Incident handling is faster and our change process is far more consistent across shifts."

    Elena Ramirez

    IT Operations Manager, Healthcare Provider

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    Flexible Corporate Delivery That Worked

    "The onsite delivery fit around our operations schedule and the trainer tailored examples to our financial services environment. The certification gave our staff a shared vocabulary and lifted service quality measurably."

    David Okafor

    Learning and Development Lead, Financial Services

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices used to co-create value. It suits IT and business professionals at any stage, with no prior ITIL knowledge required.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices used to co-create value. It suits IT and business professionals at any stage, with no prior ITIL knowledge required.

    Is ITIL 5 Foundation worth it for professionals in El Paso?

    Yes. Employers across El Paso's defense, healthcare, financial and manufacturing sectors run critical digital services and value certified service management talent, which is scarce locally. IT service management roles in Texas average from around $82k to $99k and beyond, so the credential supports strong career and earning potential.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and stronger emphasis on value co-creation and sustainability.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. It is designed as an accessible entry point for both IT and business professionals.

    Is ITIL 5 Foundation recognized internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. An ITIL 5 Foundation credential earned in El Paso is recognized by employers globally.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. You can confirm current renewal options through PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in El Paso?

    Training is typically bought as a combined course and exam package, and pricing varies by format and schedule, so the current figure is available on request. The PeopleCert exam fee is billed separately in USD. Talk to a learning advisor for a quote that fits your goals.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes AXELOS-aligned courseware, case studies, practice questions, mock exams, learner support and a course completion certificate. Exam voucher inclusion depends on the package selected. Ask us to confirm what is bundled in your chosen plan.

    Is the exam fee included in the training price?

    It depends on the package. Many accredited providers bundle the PeopleCert ITIL 5 Foundation exam voucher with training, while some price it separately. Confirm the exact inclusion for your plan when you enroll or request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for IT operations, service desks and whole departments. Contact us for a tailored group quote for your El Paso team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer installment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book test with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS and covers nine topic areas.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes (one hour) to complete it. It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to pass.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorized test center. It is usually arranged as part of your training and exam package.

    What happens if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam; you can confirm the current resit policy with PeopleCert. Our training includes mock exams, practice questions and first-attempt guidance to help you prepare thoroughly and reduce the chance of a retake.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation has no prerequisites and is built for beginners as well as experienced professionals. The training explains every concept from the ground up and uses practical service scenarios to make the framework easy to apply.

    What are the seven ITIL guiding principles?

    They are: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. The course shows how to apply each one in real digital service decisions.

    Are practice tests and materials included?

    Yes. You receive AXELOS-aligned courseware, industry case studies, topic-wise practice questions and full mock exams that mirror the 40-question format, helping you find and close gaps before exam day.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, so you learn the latest, current-edition framework.

    Enrollment

    How do I enroll in the ITIL 5 Foundation course?

    You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available in El Paso?

    We offer live virtual instructor-led training, self-paced e-learning, and onsite classroom or corporate group training. You can choose the format that best fits your schedule, whether you are an individual learner or an employer training a team.

    How long is the ITIL 5 Foundation training?

    The instructor-led program runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule you select. It covers all nine topic areas and prepares you for the exam.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training twice. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.