Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledThe Current Standard for Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert, introducing the core concepts of digital product and service management, the ITIL Value System, and how organizations co-create value in modern digital environments. ITIL 5 Foundation certification training in Columbus gives IT and business professionals a globally recognized, current-edition credential built on ITIL Version 5.0. Based on the fifth iteration of the IT Infrastructure Library, ITIL 5 moves beyond traditional IT service management to cover the full product and service lifecycle, the four dimensions of product and service management, the seven guiding principles, and value stream mapping and management. It suits service desk analysts, IT operations staff, digital product managers, and DevOps or Agile practitioners across Columbus employers such as JPMorgan Chase, Nationwide, and Cardinal Health. With no formal prerequisites, the credential is open to anyone ready to modernize their service management knowledge. Start your ITIL 5 journey with Invensis Learning and earn a credential recognized by employers worldwide.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Columbus, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?The Current Standard for Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Columbus, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ColumbusDo You Qualify for the ITIL V5 Foundation Exam?

    How ITIL 5 Certification Advances Your CareerRecognized Skills, Real Outcomes

    ITIL V5 Foundation Exam Format in ColumbusWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Columbus

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITSM Career Outlook in ColumbusWhy Get Certified in Central Ohio?

    ITIL is the most widely adopted service management framework, and Columbus employers in finance, insurance, healthcare, and cloud infrastructure value professionals who can run digital services to a recognized standard. As JPMorgan Chase, Nationwide, Huntington Bank, and Cardinal Health modernize their service portfolios, and as the region builds out data centers and semiconductor operations, demand runs from service desk analyst up to IT service manager, and here is what the local market is telling us right now.

    What Is Driving ITSM Demand in Columbus?

    ITIL 5 is more than a credential. It is a practical toolkit for running digital services well. Join Columbus professionals who deliver value to a recognized standard. Start your journey today.

    Your Columbus Career Transformation

    Your Before and After with ITIL 5 Foundation

    See the Career Shift Certification Delivers

    Columbus is building out cloud, semiconductor, finance, and healthcare technology, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, Indeed, Salary.com (Columbus, OH) 2026.

    How to Get ITIL V5 Founfdation Certified in Columbus Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Columbus is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Gain from ITIL 5 TrainingBuilt on the Nine Foundation Topic Areas

    The skills covered in ITIL 5 Foundation training span all nine topic areas of the current ITIL Version 5.0 syllabus. By the end of the program, you can explain the ITIL Value System, apply the guiding principles and four dimensions, and use value stream and continual improvement thinking to deliver better digital services.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to ITIL 5, so you can frame modern service work correctly from day one.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices, and continual improvement as one integrated system that keeps organizations creating value.

    The Four Dimensions of Service Management

    Apply the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view of every product, service, and component.

    The Seven Guiding Principles

    Use the seven ITIL guiding principles, including focus on value, start where you are, and progress iteratively with feedback, to make better decisions and adapt practices to real digital environments.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to co-create value for consumers.

    Value Stream Mapping and Continual Improvement

    Identify, map, and manage value streams to improve flow and visibility, and apply the ITIL continual improvement model to sustain long-term service performance.

    Who Should TakeITIL V5 Foundation Certification Training in Columbus?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in ColumbusTrusted Training, Real Support

    As a trusted ITIL Version 5 Foundation training company in Columbus, OH, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organizations that want to build modern service management capability and prepare for the ITIL Version 5.0 exam. As a PeopleCert Accredited Training Organization, we combine accredited instructors, flexible delivery, ITIL 5 aligned courseware, and learner-focused support. Whether you enroll as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application, and measurable outcomes.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • Experienced, accredited trainers with real IT service management background
    • Flexible formats: live online, classroom, self-paced, and corporate group training
    • ITIL 5 aligned courseware, case studies, and mock exams included
    • Guidance to prepare for the ITIL 5 Foundation exam on the first attempt
    • Dedicated learner support before, during, and after training
    • ISO 9001:2015 and ISO 27001:2022 certified quality and security
    • Trusted by professionals and organizations across Columbus and worldwide

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ColumbusInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Columbus

    Hyatt Regency Columbus, 350, North High Street, Uptown District, Downtown, Columbus, Sharon, Franklin County, Ohio, 43215, United States

    ITIL Version 5 Foundation Training Location in Columbus

    Hilton Columbus Downtown, 402, North High Street, Arena District, Downtown, Columbus, Sharon, Franklin County, Ohio, 43215, United States

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    Corporate ITIL 5 Training in ColumbusUpskill Your IT Teams

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    • Suitable for small, medium, and large IT teams
    • Customized schedules based on team availability
    • Flexible delivery through onsite, live virtual, or hybrid formats
    • Accredited trainers with real service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programs
    • Scalable delivery for teams across Columbus and global locations

    Leading Organizations

    JPMorgan ChaseNationwideHuntington BankCardinal HealthOhioHealthAEP

    What Our ITIL 5 Learners Say

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    Passed on the First Attempt

    "The trainer made the ITIL Value System and value stream mapping easy to follow, and the mock exams matched the real question style. I passed the ITIL 5 Foundation exam on my first attempt and now apply the guiding principles at work every week."

    Marcus Reilly

    IT Service Desk Analyst

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    Practical and Current

    "As someone moving from support into service management, the lifecycle and four dimensions content was exactly what I needed. The sessions were practical and the courseware was clearly aligned to the latest ITIL version."

    Priya Sundaram

    IT Operations Specialist

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    Flexible and Job-Relevant

    "I took the live online format around a full-time job in insurance IT. The flexible schedule and recorded sessions helped me keep up, and the continual improvement model changed how I run incident reviews."

    Devin Carter

    Digital Product Analyst

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    A Shared Standard Across the Team

    "We enrolled our service desk team to standardize how we handle incidents and changes. Within a quarter we had a shared ITIL vocabulary and cleaner handoffs. The corporate delivery was well organized and tailored to our platforms."

    Angela Foster

    IT Service Delivery Manager, Healthcare

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    Measurable Improvement for Our Teams

    "Invensis Learning ran an onsite ITIL 5 program for our IT operations group. The trainer connected the framework to our real workflows, and our change failure rate improved after the team applied the practices. Coordination and support were excellent."

    Brian Whitaker

    Head of IT Operations, Financial Services

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and continually improve value.

    Is ITIL 5 Foundation worth it for Columbus professionals?

    Yes. ITIL is the world's most widely adopted service management framework, and Columbus employers in finance, insurance, healthcare, and cloud infrastructure value the credential. Senior service roles such as IT Service Manager average around $147,000 a year locally, so the certification supports strong career growth.

    Who should take ITIL 5 Foundation training?

    ITIL 5 Foundation suits IT professionals new to ITIL, service desk and IT operations staff, digital product managers, and DevOps, Agile, or SRE practitioners. Business professionals who work with digital service teams also benefit from understanding the framework and its vocabulary.

    Do I need ITIL 4 or prior experience to take it?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone regardless of education, experience, or prior ITIL knowledge. Professionals who hold ITIL 4 Foundation will find some familiar concepts, but it is not required.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and value stream mapping and management as a dedicated topic. It also updates the Value System and strengthens the emphasis on value co-creation and sustainability.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD points within the certification cycle. You can verify current renewal options through PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, case studies, practice questions, mock exams, first-attempt guidance, and learner support. A PeopleCert exam voucher is commonly bundled with the package. Request a quote to confirm what your plan includes.

    How much does ITIL 5 Foundation training cost in Columbus?

    Pricing varies by format and whether the exam voucher is bundled, so training in Columbus is quoted on request. Live online, classroom, and corporate options are priced differently. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    In most packages the PeopleCert ITIL 5 Foundation exam voucher is included with the training. PeopleCert exam pricing varies by region and channel, so confirm the exact inclusion when you enroll or request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for IT teams, service desks, and wider departments. Contact us for a group quote for your organization.

    What payment methods and installment options are available?

    We accept major credit and debit cards and bank transfers, and offer installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer, multiple-choice questions based on the ITIL Version 5.0 syllabus. It covers the nine topic areas of the framework, from digital service concepts to value stream management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a time limit of 60 minutes (one hour). It is a closed-book, multiple-choice paper delivered online or at a test center.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65 percent, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorized test center. The exam is usually arranged through the accredited training provider as part of your package.

    What if I do not pass the exam the first time?

    You can resit the ITIL 5 Foundation exam through PeopleCert if needed. Our training includes mock exams and first-attempt guidance to reduce that risk, and selected plans offer retake support. Ask a learning advisor about the options for your plan.

    Course Content

    What topics does ITIL 5 Foundation training cover?

    The training covers all nine topic areas of ITIL 5: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What are the seven ITIL guiding principles?

    They are focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. The training shows how to apply each to real service decisions.

    What is the ITIL Value System?

    The ITIL Value System is the overarching framework in ITIL 5 that brings together guiding principles, governance, value chain activities, management practices, and continual improvement, so organizations continually co-create value through digital products and services.

    Are mock exams and practice questions included?

    Yes. The program includes ITIL 5 practice questions and full mock exams aligned to the 40-question, closed-book format, along with case studies, so you can identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL Version 5.0 syllabus from AXELOS and PeopleCert, reflecting the digital product and service management focus and value stream content introduced in ITIL 5.

    Enrollment

    How do I enroll in ITIL 5 Foundation training in Columbus?

    You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware, and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customized corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start ITIL 5 training?

    New batches run regularly across live online and classroom formats, and self-paced learning lets you begin right away. See upcoming schedules or talk to an advisor to find the next available start date.

    Can I reschedule or transfer my enrollment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange a change to your enrollment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.