Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?UntitledYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert, and this certification training in San Antonio prepares you to earn it. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, the world's most widely adopted IT service management framework, now focused on digital product and service management, the ITIL Value System and value co-creation. You learn how organizations create, deliver and continually improve value across the product and service lifecycle, giving you a modern, digital-era foundation that PeopleCert recognizes in over 200 countries. The credential suits IT professionals, digital product managers, and business colleagues who work alongside service teams across San Antonio's technology economy. No prior ITIL knowledge is required, so whether you are new to service management or updating from ITIL 4, this is a clear first step. Start your ITIL 5 journey with Invensis Learning and build capability that local employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in San Antonio, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in San Antonio, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in San AntonioDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earning ITIL 5 Foundation Pays OffSkills the Market Rewards

    ITIL V5 Foundation Exam Format in San AntonioWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in San Antonio

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Lead in San AntonioRoles, Demand and Pay

    IT service management sits at the center of San Antonio's economy, from USAA and Frost Bank in financial services to Rackspace, federal cyber commands and a fast-growing cloud sector. Employers increasingly want professionals who can run modern, value-driven services, and ITIL 5 is the current benchmark. Demand spans service desk analysts through to IT service delivery and operations managers, and here is what the local market shows right now.

    IT Service Management Challenges Driving Demand in San Antonio

    ITIL 5 Foundation is more than a certificate. It is a career accelerator for anyone who delivers or supports digital services. Join professionals in San Antonio who connect IT to real business value. Start your journey today.

    Your San Antonio Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    San Antonio's IT job market is expanding with cloud, cybersecurity and digital transformation, and employers increasingly separate professionals who can manage modern services from those who cannot. Here is which side of that line ITIL 5 Foundation puts you on.

    Sources: Salary.com, Glassdoor, PayScale (San Antonio, TX) 2026.

    How to Get ITIL V5 Founfdation Certified in San Antonio Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in San Antonio is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in ITIL 5 FoundationCapabilities That Transfer to the Job

    The ITIL 5 Foundation program helps you build service management knowledge and practical fluency mapped to the nine official topic areas. By the end, you can describe how organizations co-create value and continually improve digital services.

    Digital Product and Service Management

    In ITIL 5 Foundation you will learn how modern digital products and services create value across their lifecycle. Understand what sets digital service management apart from traditional IT support and why continual improvement sits at its core.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system for co-creating value.

    The Seven Guiding Principles

    Apply the guiding principles, from focus on value and start where you are to keep it simple and optimize and automate, to make better service decisions in real digital environments.

    The Four Dimensions of Service Management

    Take a holistic view across organizations and people, value streams and processes, information and technology, and partners and suppliers, so no dimension is neglected.

    The Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how the phases work together to create value.

    Value Stream Mapping and Continual Improvement

    Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model to keep services and outcomes getting better over time.

    Who Should TakeITIL V5 Foundation Certification Training in San Antonio?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL Version 5 Foundation Certification Training in San Antonio

    As a trusted ITIL Version 5 Foundation training company in San Antonio, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organizations that want to build modern service management capability and prepare for the PeopleCert exam. Our programs combine PeopleCert-accredited instructors, flexible delivery, organized courseware and learner-focused support. Whether you enroll as an individual in San Antonio or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 courseware
    • PeopleCert-accredited trainers with real IT service management experience
    • Flexible formats: live virtual, classroom and corporate group training
    • Mock exams and practice questions mapped to the ITIL 5 exam format
    • ISO 9001:2015 certified for quality and ISO 27001:2022 for information security
    • Dedicated learner support before, during and after training
    • First-attempt exam guidance to help you prepare with confidence
    • Trusted by professionals and organizations across many industries

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

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    Quality Management

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL Version 5 Foundation Training Locations in San AntonioInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in San Antonio

    Grand Hyatt San Antonio River Walk, San Antonio Tx

    ITIL Version 5 Foundation Training Location in San Antonio

    San Antonio Marriott Rivercenter on the River Walk, San Antonio Tx

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    Corporate ITIL 5 Foundation TrainingFor Your San Antonio Teams

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    • Suitable for small, medium and large teams
    • Customized schedules based on your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Trainers with relevant IT service management and industry experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programs
    • Scalable delivery for teams across San Antonio and beyond

    Leading Organizations

    USAARackspace TechnologyFrost BankH-E-BCPS EnergyValero Energy

    What Our Learners Say

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    Passed and Applying It at Work

    "The ITIL 5 Foundation course finally made service management click for me. The trainer used real examples from IT operations, and the mock exams matched the actual format. I passed on my first try and now lead our incident process with more confidence."

    Marcus Delgado

    IT Operations Analyst

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    Great Fit for Working Professionals

    "I moved from a technical support role and needed a recognized credential. The value system and guiding principles were explained clearly, and the practice questions kept me on track. The live virtual sessions fit around my work schedule perfectly."

    Ashley Nguyen

    Service Desk Team Lead

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    Relevant Beyond Traditional IT

    "As a digital product owner, I wanted to understand how ITIL 5 connects to the product lifecycle. The training gave me exactly that. The value stream mapping topic was the most useful part and I already use it in planning discussions."

    Priya Ramaswamy

    Digital Product Owner

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    Standardized Our Team Practices

    "We enrolled our service management team to modernize from ITIL 4 to ITIL 5. Invensis tailored the sessions to our environment and delivered onsite. The team now shares one language for value and continual improvement, and our change process is smoother."

    David Okafor

    IT Service Delivery Manager

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    Smooth Corporate Rollout

    "Coordinating training across a distributed IT department is never easy, but the Invensis team handled scheduling, reporting and follow-up. The corporate delivery was professional, and most of our staff certified on the first attempt. Strong return on our investment."

    Rebecca Alvarez

    L&D Manager, Financial Services

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL Version 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and improve value.

    General

    What is ITIL Version 5 Foundation?

    ITIL Version 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and improve value.

    Who should take ITIL 5 Foundation in San Antonio?

    It suits IT professionals, service desk and operations staff, digital product managers, and business colleagues who work with service teams. In San Antonio, it is especially relevant to people in cybersecurity, cloud, financial services and public sector IT who want a recognized, current-edition credential.

    Is ITIL 5 Foundation worth it?

    Yes. ITIL is the world's most widely adopted IT service management framework, recognized by employers in over 200 countries. In San Antonio, service management roles range from around $52,000 for analysts to $122,000 and above for delivery and operations managers, so a current credential can strengthen your prospects.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and stronger digital-era orientation.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify the latest renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in San Antonio?

    Training fees vary by format and whether an exam voucher is included, so pricing is available on request. Instructor-led, live virtual and corporate options are all offered. Request a quote and a learning advisor will share current pricing for your chosen format.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, mock exams and practice questions, case studies, first-attempt exam guidance and learner support. Whether the PeopleCert exam voucher is bundled depends on the package, so confirm inclusions when you request a quote.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some options bundle the PeopleCert exam voucher while others price training and exam separately. PeopleCert sets exam pricing by region and channel. Ask a learning advisor which option includes the voucher.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for IT departments, service desks and cross-functional teams. Contact us for a tailored group quote for your San Antonio team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer installment options on selected plans. Talk to a learning advisor to choose the payment option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and delivered by PeopleCert. It covers nine topic areas, including the ITIL Value System, guiding principles and the product and service lifecycle.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice format designed to test your understanding of ITIL 5 concepts at foundation level.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare, and our mock exams help you get there.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorized test center. The exam is often arranged as part of a training and exam package through an Accredited Training Organization.

    What if I do not pass on the first attempt?

    You can retake the ITIL 5 Foundation exam. Resit fees and policies are set by PeopleCert, so confirm the current terms at peoplecert.org. Our first-attempt guidance, mock exams and practice questions are designed to help you prepare thoroughly before you sit.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers the nine official topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Do I need prior experience or ITIL 4 to take this course?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Prior ITIL knowledge is not required, though ITIL 4 holders will find some familiar concepts. Beginners are welcome, and the training builds understanding from the ground up.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, plus guidance to prepare for the exam. Materials are structured around the nine topic areas so you can study and revise topic by topic.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official ITIL 5 Foundation (Version 5.0) syllabus from AXELOS, the current edition of the framework, and prepares you for the PeopleCert exam.

    How long is the ITIL 5 Foundation training?

    The instructor-led program runs for 16 hours in total, typically delivered as two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question exam.

    Enrollment

    How do I enroll in ITIL 5 Foundation training in San Antonio?

    You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom sessions, and customized corporate group training. You can pick the format that best fits your schedule and learning style, including options for teams in San Antonio.

    Are there weekend or weekday batches?

    Yes. We run both weekday and weekend batches across our live virtual and classroom formats so you can train without disrupting work. Check the upcoming schedules or ask an advisor for the next available cohort.

    Can I reschedule my batch?

    Yes. Flexible options let you reschedule or move to another batch, and selected plans include a pass to attend the training again. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrollment before you book.