Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Who Can Take

    What Is ITIL 5 Foundation Certification?

    Your Entry into Digital Service Management

    ITIL Version 5 Foundation course badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Minneapolis, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What's Included in Your ITIL V5 Foundation Training

    • 2 days of instructor-led training (16 hours)

    • 16 PDUs on completion of the training

    • Official PeopleCert ITIL V5 Foundation Digital Courseware

    • Value stream mapping, Guiding Principles and Continual Improvement Model content

    • Full-length mock exams in the exact format of the live PeopleCert paper

    • PeopleCert ITIL V5 Foundation exam voucher

    • PeopleCert-accredited trainers with real-world delivery experience

    • Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass

    • Retake the training within 2 months at no additional cost

    • Recordings of all training sessions.

    Key Highlights

    of the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Minneapolis

    Do You Qualify for the ITIL V5 Foundation Exam?

    Why Earning ITIL 5 Foundation Pays Off

    Skills and Recognition That Employers Value

    ITIL V5 Foundation Exam Format in MinneapolisWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.

    ITIL V5 Foundation Certification Cost in Minneapolis

    Who Should Take ITIL V5 Foundation Certification Training in Minneapolis?

    • IT Service Manager

    • Service Desk Analyst

    • ITSM Practitioner

    • IT Support Engineer

    • IT Operations Manager

    • Incident / Problem Manager

    • Change Manager

    • IT Project Manager

    ITSM Careers in Minneapolis

    Why Earn the ITIL 5 Credential?

    ITIL knowledge is a recognized marker of service management capability across Minneapolis, valued by healthcare, retail, banking, manufacturing and consulting employers that run large, digital service operations. As enterprises modernize IT operations and adopt cloud and platform engineering, professionals who understand the ITIL Value System and modern practices are increasingly sought after. Demand spans service desk and incident roles up to IT service and delivery managers, and here is what the local market is telling us right now.

    Industry Challenges Driving ITIL 5 Demand in Minneapolis

    ITIL 5 Foundation is more than a certificate. It is a career catalyst for IT and digital professionals. Join those who connect service delivery to value and lead modern service management. Start your journey today.

    Your Minneapolis Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Minneapolis IT teams are modernizing service management as digital transformation and cloud adoption accelerate, and employers increasingly separate credentialed professionals from the rest. Here is which side of that line you want to be on.

    Sources: Salary.com, ZipRecruiter, Indeed (Minneapolis and Minnesota) 2026.

    How to Get ITIL V5 Founfdation Certified in Minneapolis

    Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Minneapolis is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculum

    of the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will Build

    Across the Nine ITIL 5 Foundation Topics

    This program helps learners build modern service management knowledge across all nine ITIL 5 Foundation topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and prepare confidently for the Foundation exam.

    Digital Product and Service Management

    Skills covered in ITIL 5 Foundation start here: understand what distinguishes digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for co-creating value.

    The Seven Guiding Principles

    Apply the seven guiding principles, from Focus on value and Start where you are to Optimize and automate, to make better decisions and adapt practices to real digital environments.

    The Four Dimensions and Value Co-Creation

    Take a holistic view using the four dimensions of product and service management, and learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability.

    The Product and Service Lifecycle and Practices

    Learn the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how ITIL's management practices enable consistent, effective ways of working.

    Continual Improvement and Value Stream Mapping

    Use the continual improvement model and Value Stream Mapping and Management to identify waste, improve flow and visibility, and drive better outcomes across digital products and services.

    ITIL V5 Foundation Certification Training Modes

    for Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1395

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in Minneapolis

    Accredited to the Latest Syllabus

    As a trusted ITIL Version 5 Foundation training company in Minneapolis Mn, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organizations building modern service management capability. As a PeopleCert Accredited Training Organization, our programs combine accredited trainers, aligned courseware, flexible delivery and learner-focused support. Whether you enroll as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation aligned courseware
    • Experienced, accredited trainers with real IT service management expertise
    • Flexible formats: live virtual, classroom and corporate group training
    • 16-hour program covering all nine ITIL 5 Foundation topic areas
    • Included ITIL 5 Foundation practice questions and mock exams
    • Industry-driven case studies grounded in real service delivery scenarios
    • Guidance to help you clear the ITIL 5 Foundation exam on the first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Minneapolis

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Minneapolis

    1500 Washington Ave S, Minneapolis, MN 55454, United States

    ITIL Version 5 Foundation Training Location in Minneapolis

    5005 Glumack Dr, Minneapolis, MN 55450, United States

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    Corporate ITIL 5 Training

    Upskill Your Service Teams

    • Suitable for small, medium and large teams
    • Customized schedules based on team availability
    • Flexible delivery through onsite, live virtual or blended formats
    • Accredited trainers with real service management and industry expertise
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for group programs
    • Scalable delivery for teams across Minneapolis and other locations

    Trusted by Leading Enterprises in United States

    UnitedHealth GroupTargetBest Buy3MMedtronicU.S. Bancorp

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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities in United States

    ITIL Version 5 Foundation training for individuals and teams. Select a city in United States to view upcoming dates, formats and pricing.

    Frequently Asked Questions

    Here's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organizations co-create value. It suits IT and business professionals at any career stage.