ITIL 5 Foundation Certification Training in Minneapolis

From Study to Certified

Build modern, digital-era service management skills with instructor-led ITIL 5 Foundation training in Minneapolis. Aligned to ITIL 5 (Version 5.0) from AXELOS and examined by PeopleCert, this program suits IT and business professionals across healthcare, retail, banking and technology who want a current, globally recognized credential and a clear path to the ITIL 5 Foundation exam.

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USD 1625

What Is ITIL 5 Foundation Certification?Your Entry into Digital Service Management

ITIL 5 Foundation certification training in Minneapolis gives IT and business professionals a modern, digital-era grounding in service management. The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert, and it introduces the ITIL Value System, digital product and service management, and the practices that help organizations co-create value.

Built on ITIL 5 (Version 5.0), the current edition and fifth iteration of the world's most widely adopted service management framework, the course covers all nine Foundation topic areas, from the seven guiding principles to Value Stream Mapping and Management. It fits professionals across Minneapolis employers in healthcare, retail, banking and manufacturing who want to prove current, in-demand ITSM knowledge.

With no formal prerequisites and a 40-question, 60-minute exam, Version 5.0 is an accessible first step whether you are new to ITIL or upgrading from ITIL 4. Start your ITIL 5 journey with Invensis Learning and move from learning to certified with a supported, structured path.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Minneapolis designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Minneapolis
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Minneapolis

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Minneapolis
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Minneapolis
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in MinneapolisDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why Earning ITIL 5 Foundation Pays OffSkills and Recognition That Employers Value

For Individuals

ITIL 5 Foundation training helps professionals gain modern service management capability and prepare for the Foundation exam. The program suits IT operations staff, service desk analysts, digital product owners and business professionals who work with digital service teams. Whether you are new to ITIL, moving up from an ITIL 4 credential, or supporting digital transformation in a Minneapolis enterprise, this training builds knowledge aligned to how service management is practiced today.

If you want a recognized, transferable credential that proves current ITSM knowledge, ITIL 5 Foundation is a clear first step. You gain framework fluency, exam preparation, and a structured journey employers across sectors and regions value.

Earns a globally recognized, current-edition service management credential from AXELOS and PeopleCert
Positions you for service desk, incident, problem and IT service management roles across the Twin Cities
Builds fluency in the ITIL Value System, four dimensions and seven guiding principles
Adds Value Stream Mapping and Management skills that improve delivery flow and outcomes
Validates modern, digital product and service management knowledge beyond traditional IT services
Requires no prior experience, making it an accessible entry point for career changers
Prepares you for the 40-question ITIL 5 Foundation exam with structured practice
Connects your day-to-day IT work to strategy, value co-creation and continual improvement

For Organizations

ITIL 5 Foundation group training helps organizations build service management capability by equipping teams with structured, current knowledge and practical skills. The training can be delivered for IT operations, service desk, product and digital teams. For Minneapolis organizations looking to standardize service management and connect delivery to value, this training provides a scalable, flexible solution.

If your teams use inconsistent service management practices, ITIL 5 Foundation training creates a common language grounded in the ITIL Value System. Teams gain a shared approach to value co-creation, continual improvement and modern digital service delivery.

Builds a shared, modern service management vocabulary across IT and digital teams
Standardizes practices such as incident, problem and change management across departments
Connects digital product and service delivery to value co-creation and strategy
Improves flow and reduces waste through value stream thinking
Supports digital transformation and cloud adoption programs
Enables customized group training aligned to business objectives
Provides flexible delivery for onsite, live virtual or blended teams
Strengthens in-house ITSM capability and continual improvement culture

ITIL V5 Foundation Exam Format in MinneapolisWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Minneapolis

The total cost of getting ITIL V5 Foundation certified in Minneapolis includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Minneapolis delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Minneapolis is USD 1625

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

ITSM Careers in MinneapolisWhy Earn the ITIL 5 Credential?

ITIL knowledge is a recognized marker of service management capability across Minneapolis, valued by healthcare, retail, banking, manufacturing and consulting employers that run large, digital service operations. As enterprises modernize IT operations and adopt cloud and platform engineering, professionals who understand the ITIL Value System and modern practices are increasingly sought after. Demand spans service desk and incident roles up to IT service and delivery managers, and here is what the local market is telling us right now.

$147,371

Service Delivery Manager salary, Minneapolis

average, Salary.com 2026

$142,102

IT Manager salary, Minneapolis

average, Salary.com 2026

$59,242

Service Desk Analyst salary, Minneapolis

average, Salary.com 2026

14+

Fortune 500 HQs, Twin Cities metro

Greater MSP 2026

SECTORS HIRING

—Healthcare and Health IT
—Retail and E-Commerce
—Banking, Financial Services and Insurance
—Manufacturing and Consumer Goods
—Technology and Consulting Services
—Government and Public Sector

GROWTH TRENDS

—Healthcare leaders such as UnitedHealth Group, Optum and Medtronic driving ITSM demand
—Retail digital transformation at Target and Best Buy expanding service teams
—Cloud and platform engineering adoption across Twin Cities enterprises
—Migration from ITIL 4 to ITIL 5 creating re-credentialing demand
—One of the highest Fortune 500 concentrations per capita in the country
—Growing managed services and IT consulting base needing accredited ITSM talent

Sources: Salary.com, ZipRecruiter, Indeed, Glassdoor (Minneapolis and Minnesota) 2026; Greater MSP major employers.

Designation

ITIL Version 5 Foundation Certified Professionals in Minneapolis : Salary Insights and Trends

Hiring Companies in Minneapolis

$49K

Min

$59K

Average

$73K

Max

Salary.com (Minneapolis) 2026

TargetBest BuyU.S. BankHealthPartners

Source: Target · Best Buy · U.S. Bank · HealthPartners

Industry Challenges Driving ITIL 5 Demand in Minneapolis

Legacy ITSM Falling Behind Digital

Many Twin Cities enterprises still run traditional IT service management while shifting to digital products. ITIL 5's product and service lifecycle focus is built to close exactly this gap.

ITIL 5 teaches digital product and service management

Service Value Left on the Table

Boards fund digital transformation, but weak links between delivery and outcomes cause value leakage. ITIL 5's value co-creation and Value System give teams the tools to fix it.

ITIL 5 builds value co-creation skills

Slow, Opaque Delivery Flow

Retail, healthcare and banking IT teams struggle with handoffs, delays and waste. Value Stream Mapping and Management makes work visible and improves flow across the delivery chain.

ITIL 5 adds Value Stream Mapping skills

ITIL 4 Knowledge Going Out of Date

As ITIL 5 (Version 5.0) becomes the current standard, professionals holding older editions need to update their knowledge to stay competitive for Minneapolis service management roles.

ITIL 5 is the current edition employers want

Shortage of Accredited ITSM Talent

Minneapolis employers compete for people who can standardize service management across teams. A current, accredited credential helps professionals stand out in a demanding hiring market.

ITIL 5 Foundation makes candidates stand out

Inconsistent Practices Across Teams

Large multi-supplier IT environments produce fragmented, inconsistent practice. ITIL 5's management practices give organizations a shared, repeatable and adaptable way of working.

ITIL 5 standardizes ways of working

Sources: Greater MSP major employers; Salary.com, Indeed, Glassdoor (Minneapolis) 2026; AXELOS and PeopleCert ITIL 5 Foundation materials.

ITIL 5 Foundation is more than a certificate. It is a career catalyst for IT and digital professionals. Join those who connect service delivery to value and lead modern service management. Start your journey today.

Your Minneapolis Career Transformation

Where You Stand Today,

And Where ITIL 5 Foundation Takes You

Minneapolis IT teams are modernizing service management as digital transformation and cloud adoption accelerate, and employers increasingly separate credentialed professionals from the rest. Here is which side of that line you want to be on.

Today

Pay capped in support roles with limited leverage in the local market

After ITIL 5

IT service and delivery manager roles in Minneapolis average around $142,000 to $147,000, with senior bands higher

Today

Pay capped in support roles with limited leverage in the local market

Today

Shortlisted less often for roles that list an ITIL credential as preferred

After ITIL 5

Eligible for service management roles across healthcare, retail, banking and manufacturing

Today

Shortlisted less often for roles that list an ITIL credential as preferred

Today

Confident in operations, but employers want structured ITSM knowledge

After ITIL 5

Fluent in modern digital product and service management and continual improvement

Today

Confident in operations, but employers want structured ITSM knowledge

You earn your ITIL 5 Foundation

Before

Service management skills with no accredited proof employers can verify

Now you have

A current, globally recognized ITIL credential from AXELOS and PeopleCert

Before

Service management skills with no accredited proof employers can verify

Before

Stuck in support tasks with no framework to move into ITSM leadership

Now you have

A clear route into incident, problem, service and delivery management roles

Before

Stuck in support tasks with no framework to move into ITSM leadership

Before

Task-focused, with limited view of how delivery creates business value

Now you have

Fluency in the ITIL Value System, guiding principles and value stream management

Before

Task-focused, with limited view of how delivery creates business value

Before

ITIL 4 or informal knowledge that is starting to date in the market

Now you have

Knowledge aligned to the current ITIL 5 edition, not an older framework

Before

ITIL 4 or informal knowledge that is starting to date in the market

"The gap between running IT tasks and managing services the modern way is increasingly a recognized credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Salary.com, ZipRecruiter, Indeed (Minneapolis and Minnesota) 2026.

How to Get ITIL V5 Founfdation Certified in Minneapolis Step-by-Step Certification Process

The ITIL V5 Foundation certification path in Minneapolis is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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The Skills You Will BuildAcross the Nine ITIL 5 Foundation Topics

This program helps learners build modern service management knowledge across all nine ITIL 5 Foundation topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and prepare confidently for the Foundation exam.

Digital Product and Service Management

Skills covered in ITIL 5 Foundation start here: understand what distinguishes digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle.

The ITIL Value System

Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for co-creating value.

The Seven Guiding Principles

Apply the seven guiding principles, from Focus on value and Start where you are to Optimize and automate, to make better decisions and adapt practices to real digital environments.

The Four Dimensions and Value Co-Creation

Take a holistic view using the four dimensions of product and service management, and learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability.

The Product and Service Lifecycle and Practices

Learn the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how ITIL's management practices enable consistent, effective ways of working.

Continual Improvement and Value Stream Mapping

Use the continual improvement model and Value Stream Mapping and Management to identify waste, improve flow and visibility, and drive better outcomes across digital products and services.

Who Should TakeITIL V5 Foundation Certification Training in Minneapolis?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

USD 1625

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning in MinneapolisAccredited to the Latest Syllabus

As a trusted ITIL Version 5 Foundation training company in Minneapolis Mn, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organizations building modern service management capability. As a PeopleCert Accredited Training Organization, our programs combine accredited trainers, aligned courseware, flexible delivery and learner-focused support. Whether you enroll as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and exam readiness.

PeopleCert Accredited Training Organization delivering ITIL 5 Foundation aligned courseware
Experienced, accredited trainers with real IT service management expertise
Flexible formats: live virtual, classroom and corporate group training
16-hour program covering all nine ITIL 5 Foundation topic areas
Included ITIL 5 Foundation practice questions and mock exams
Industry-driven case studies grounded in real service delivery scenarios
Guidance to help you clear the ITIL 5 Foundation exam on the first attempt
ISO 9001:2015 and ISO 27001:2022 certified training operations
Dedicated learner support before, during and after training

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

500+

Corporate Clients

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in MinneapolisAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Minneapolis

1500 Washington Ave S, Minneapolis, MN 55454, United States

ITIL Version 5 Foundation in Minneapolis

5005 Glumack Dr, Minneapolis, MN 55450, United States

ITIL Version 5 Foundation in Minneapolis

1500 Washington Ave S, Minneapolis, MN 55454, United States

ITIL Version 5 Foundation in Minneapolis

5005 Glumack Dr, Minneapolis, MN 55450, United States

Corporate ITIL 5 TrainingUpskill Your Service Teams

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Suitable for small, medium and large teams
Customized schedules based on team availability
Flexible delivery through onsite, live virtual or blended formats
Accredited trainers with real service management and industry expertise
Role-based, industry-relevant examples for stronger workplace application
Dedicated coordination and learner support for group programs
Scalable delivery for teams across Minneapolis and other locations

What Our Learners Say

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Passed on My First Attempt

"The trainer made the ITIL Value System and the guiding principles genuinely easy to grasp. The mock exams mirrored the real format, and I passed the ITIL 5 Foundation exam on my first attempt. I now use value stream thinking on our service desk every week."

Derek Hansen

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Exactly the Modern Content I Needed

"As someone moving from IT support into incident management, this course gave me the framework language I was missing. The digital product and service management topics felt current and relevant to how we actually work in healthcare IT."

Priya Krishnan

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0/0

A Solid Update to the Latest Edition

"I already held an older ITIL credential and wanted to update to the current edition. The live virtual sessions were well paced and the case studies helped me connect the four dimensions to real delivery decisions."

Marcus Lee

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Standardized How Our Teams Work

"We trained a mixed group of service desk and product staff. The shared ITIL 5 vocabulary reduced friction between our teams almost immediately, and the coordination from Invensis Learning made scheduling across shifts painless."

Angela Roberts

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Consistent Practices Across the Org

"Rolling out ITIL 5 Foundation to our support organization gave us a common approach to continual improvement. The trainers tailored examples to our environment, and we saw more consistent incident handling within a quarter."

Brian Nowak

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4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organizations co-create value. It suits IT and business professionals at any career stage.

General

What is ITIL 5 Foundation and who is it for?

Is the ITIL 5 Foundation certification worth it in Minneapolis?

Yes. ITIL knowledge is valued across Minneapolis employers in healthcare, retail, banking and manufacturing that run large digital service operations. It supports roles from service desk analyst to IT service and delivery manager, where local salaries range from around $59,000 to $147,000 and higher. Talk to a learning advisor to plan your path.

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System with stronger emphasis on value co-creation and sustainability.

Do I need any prior experience or prerequisites?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify current renewal options at peoplecert.org.

Pricing

What is included in the ITIL 5 Foundation course fee?

The training fee typically includes ITIL 5 Foundation aligned courseware, industry case studies, practice questions, mock exams, and learner support. Many packages also include the PeopleCert exam voucher. Request a quote to confirm what is included in your plan.

How much does ITIL 5 Foundation training cost in Minneapolis?

Pricing varies by training format and whether the exam voucher is bundled. Instructor-led, live virtual and corporate options are each priced differently. Contact us for current Minneapolis pricing, or ask a learning advisor for a tailored quote.

Is the exam fee included in the training price?

It depends on the package. Many accredited training bundles include the PeopleCert ITIL 5 Foundation exam voucher, while others price it separately. PeopleCert exam pricing varies by region and channel, so confirm your inclusions before enrolling.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customized schedules and volume-based pricing for IT operations, service desk and digital teams. Contact us for a tailored group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) Syllabus. It is delivered online via PeopleCert's OnVUE proctoring (available 24/7) or at a PeopleCert authorized test center.

How many questions are on the exam and how long is it?

The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice format.

What is the passing score for ITIL 5 Foundation?

The passing score is 65%. You need to answer at least 26 out of 40 questions correctly to pass, so aim for broad understanding across all nine topic areas.

Where can I take the ITIL 5 Foundation exam?

You can take it online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorized test center. The exam is typically arranged through your accredited training package.

What if I do not pass on the first attempt?

You can re-sit the exam through PeopleCert. Our training includes mock exams, practice questions and first-attempt guidance to help you prepare with confidence. Verify the current re-sit policy at peoplecert.org.

Course Content

What topics does the ITIL 5 Foundation training cover?

The training covers all nine Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

Can a beginner take this course?

Yes. ITIL 5 Foundation is designed as an accessible entry point with no prerequisites. The training builds concepts from the ground up, with case studies and practice to support learners who are new to ITIL.

How long is the training program?

Invensis Learning delivers ITIL 5 Foundation as a 16-hour program. It is typically run over two full days or four half-days, depending on the schedule format you choose.

What learning materials are provided?

You receive ITIL 5 Foundation aligned courseware, industry-driven case studies, practice questions, and mock exams that mirror the 40-question exam format, along with post-training learner support.

Is the courseware aligned to the current ITIL edition?

Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), the current edition of the framework examined by PeopleCert.

Enrollment

How do I enroll in the ITIL 5 Foundation course?

You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Contact a learning advisor if you need help choosing a batch.

What training formats are available in Minneapolis?

We offer live virtual instructor-led training (online), classroom sessions, and customized corporate group training. You can choose the format that fits your schedule and learning style.

How soon can I start?

New batches run regularly across live virtual and corporate formats. See upcoming schedules or talk to a learning advisor to find the next start date that works for you.

Can I reschedule or transfer my enrollment?

Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.

ITIL V5 Foundation Exam Format in MinneapolisWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

ITSM Careers in MinneapolisWhy Earn the ITIL 5 Credential?

ITIL 5 Foundation Certification Training in Minneapolis

What Is ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

What Is ITIL 5 Foundation Certification?Your Entry into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in MinneapolisDo You Qualify for the ITIL V5 Foundation Exam?

Why Earning ITIL 5 Foundation Pays OffSkills and Recognition That Employers Value

ITIL V5 Foundation Exam Format in MinneapolisWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Minneapolis

ITSM Careers in MinneapolisWhy Earn the ITIL 5 Credential?

SECTORS HIRING

GROWTH TRENDS

Industry Challenges Driving ITIL 5 Demand in Minneapolis

Legacy ITSM Falling Behind Digital

Service Value Left on the Table

Slow, Opaque Delivery Flow

ITIL 4 Knowledge Going Out of Date

Shortage of Accredited ITSM Talent

Inconsistent Practices Across Teams

Where You Stand Today,

And Where ITIL 5 Foundation Takes You

How to Get ITIL V5 Founfdation Certified in Minneapolis Step-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

The Skills You Will BuildAcross the Nine ITIL 5 Foundation Topics

Digital Product and Service Management

The ITIL Value System

The Seven Guiding Principles

The Four Dimensions and Value Co-Creation

The Product and Service Lifecycle and Practices

Continual Improvement and Value Stream Mapping

Who Should TakeITIL V5 Foundation Certification Training in Minneapolis?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis Learning in MinneapolisAccredited to the Latest Syllabus

ITIL Version 5 Foundation Training Locations in MinneapolisAll our classroom training is now available online at your convenience

Corporate ITIL 5 TrainingUpskill Your Service Teams

What Our Learners Say

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