Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Miami, FL is your fastest route to earning it. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organizations create, deliver, and continually improve value. Based on the current ITIL 5 (Version 5.0) syllabus, the course covers all nine exam topic areas, from value co-creation and the seven guiding principles to the product and service lifecycle and value stream management. PeopleCert, which owns and publishes ITIL, delivers the 40-question Foundation exam, and there are no formal prerequisites to begin. For IT and business professionals across Miami's finance, cruise, healthcare and technology employers, ITIL 5 is a practical, globally recognized credential. Start your ITIL 5 journey with Invensis Learning and move from study to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Miami, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Miami, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in MiamiDo You Qualify for the ITIL V5 Foundation Exam?

    How ITIL 5 Certification Pays OffValue for Professionals and Organizations

    ITIL V5 Foundation Exam Format in MiamiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Miami

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in Miami, FLYour ITIL 5 Earning Path

    ITIL 5 Foundation has become a practical marker of modern IT service management skill across Miami, valued by finance, cruise and travel, healthcare and technology employers that run large digital service operations. As organizations modernize from ITIL 4 and scale cloud and AI services, certified ITSM professionals are in demand, from service desk analysts to IT service and delivery managers. Here is what the local market is telling us right now.

    Why ITIL 5 Skills Are in Demand Across Miami

    ITIL 5 is more than a certificate. It is a career advantage for IT service professionals in Miami. Join those who turn service management into business value. Start your journey today.

    Your Miami Career Transformation

    Where You Stand Today and Where ITIL 5 Takes You

    Your Miami Career, Leveled Up

    Miami's digital economy is growing fast across finance, travel and healthcare, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Salary.com, Glassdoor, ZipRecruiter (Miami, FL) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in Miami Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Miami is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in This ITIL 5 CoursePractical Service Management Skills

    This ITIL 5 Foundation program helps you build practical service management knowledge and exam readiness. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how value streams improve digital services.

    The ITIL Value System Explained

    Learn what you will gain in ITIL 5 Foundation, starting with the ITIL Value System: how guiding principles, governance, value chain activities, management practices and continual improvement work together to co-create value.

    Value Co-Creation and the Four Dimensions

    Understand how value is co-created with consumers and stakeholders, and apply the four dimensions: organizations and people, value streams and processes, information and technology, and partners and suppliers.

    Applying the Seven Guiding Principles

    Put the seven ITIL guiding principles to work, from focus on value and start where you are to progress iteratively with feedback, keep it simple and practical, and optimize and automate.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and see how they connect to create and sustain value.

    ITIL Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams and digital services.

    Value Stream Mapping and Continual Improvement

    Learn to identify, map and manage value streams to improve flow and outcomes, and apply the continual improvement model to sustain long-term success.

    Who Should TakeITIL V5 Foundation Certification Training in Miami?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Choose Invensis for ITIL 5 Training in MiamiAccredited, Instructor-Led

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organizations that want to build service management capability and pass the exam with confidence. Our programs combine PeopleCert-accredited trainers, flexible delivery formats, organized courseware, and dedicated learner support. Whether you enroll as an individual or plan corporate training for your team in Miami, we provide a professional learning experience built around practical understanding, real-world application, and measurable outcomes.

    • PeopleCert-accredited, experienced ITIL 5 trainers
    • Online (live virtual), classroom and corporate delivery options
    • 16-hour program aligned to the ITIL 5 (Version 5.0) syllabus
    • Mock exams and practice questions for first-attempt readiness
    • ITIL 5 Foundation exam voucher included in accredited packages
    • ISO 9001:2015 and ISO 27001:2022 certified operations
    • Dedicated support before, during and after training
    • Trusted by learners and organizations across 100+ countries

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    Accredited Trainers Globally

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    Rated by Learners Worldwide

    500+

    Corporate Clients

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    Years of Training Excellence

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MiamiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Miami

    InterContinental Miami, 100, Chopin Plaza, Torch of Friendship, Miami, Miami-Dade County, Florida, 33131, United States

    ITIL Version 5 Foundation Training Location in Miami

    JW Marriott Marquis Miami, 255, Southeast 4th Street, Downtown Miami, Torch of Friendship, Miami, Miami-Dade County, Florida, 33131, United States

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    Corporate ITIL 5 Foundation TrainingUpskill Your IT Function

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    • Suitable for small, medium and large IT teams
    • Customized schedules based on team availability
    • Delivered onsite, live virtual, hybrid or blended
    • PeopleCert-accredited trainers with ITSM experience
    • Role-based examples relevant to your industry
    • Dedicated coordination and learner support
    • Scalable delivery for teams across Miami and beyond

    Leading Organizations

    CarnivalRoyal CaribbeanNorwegian Cruise LineKaseyaUKGRyder System

    What Our Learners Say

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    Passed on My First Attempt

    "The ITIL 5 Foundation course made the Value System and guiding principles click. The mock exams matched the real thing, and I walked in confident and passed on my first try."

    Marcus Delgado

    IT Service Desk Lead

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    Clear, Practical, and Well Paced

    "The trainer used real service scenarios that mirror my day-to-day work. I finally understand how value streams and continual improvement fit together, and I apply it at work now."

    Ana Ramirez

    IT Operations Analyst

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    Great Foundation for My ITSM Career

    "As someone new to ITIL, the course was beginner-friendly and covered every exam topic. The practice questions and support helped me prepare without feeling overwhelmed."

    David Okafor

    Systems Support Engineer

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    Standardized How Our Team Works

    "We trained our service desk and operations staff together. The team now shares a common ITIL 5 language, and our incident and change handling has become far more consistent."

    Jennifer Blake

    IT Service Delivery Manager, Cruise and Travel Sector

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    Strong Corporate Training Experience

    "Invensis handled scheduling and delivery smoothly for our group. The content was current to ITIL 5, and our people came away ready to apply value stream thinking to live services."

    Robert Klein

    Head of IT, Financial Services

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create, deliver and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create, deliver and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in Miami?

    Yes. ITIL 5 validates modern service management skills that Miami's finance, cruise, healthcare and tech employers value. IT Service Managers in the area average around $132,162 a year, and the credential is a strong foundation for ITSM career growth. Talk to a learning advisor to plan your path.

    Who should take ITIL 5 Foundation?

    ITIL 5 Foundation suits IT and business professionals, including service desk staff, IT operations teams, developers, product managers, and DevOps or Agile practitioners who want to understand modern digital service management.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle, value stream mapping and management, and an updated ITIL Value System.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Do I need prior ITIL knowledge or ITIL 4?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. If you hold ITIL 4 Foundation you will find some familiar concepts, but it is not required to enroll or sit the exam.

    Pricing

    How much does ITIL 5 Foundation training cost in Miami?

    ITIL 5 Foundation training is offered as a combined training and exam package, and the exact fee depends on your chosen format. The package typically includes courseware, mock exams and the exam voucher. Request a quote for current Miami pricing in USD.

    What is included in the ITIL 5 course fee?

    The fee typically includes ITIL 5 aligned courseware, practice questions, mock exams, first-attempt guidance, learner support, and the PeopleCert exam voucher in accredited packages. Confirm inclusions when you request a quote.

    Is the exam fee included in the training price?

    In accredited training and exam bundles the ITIL 5 Foundation exam voucher is usually included. Standalone exam pricing varies by region and channel, so verify current fees at peoplecert.org or ask our team.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for IT teams in Miami. Contact us for a tailored quote for your organization.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice test with single-answer questions, based on the ITIL 5 (Version 5.0) syllabus from AXELOS (PeopleCert). It covers nine topic areas across the ITIL Value System and management practices.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is closed book with single-answer multiple-choice questions.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%. You must answer at least 26 of the 40 questions correctly to pass.

    How and where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorized test center. It is usually arranged as part of your training and exam package.

    What if I do not pass on the first attempt?

    If you do not pass, you can retake the exam; re-sit policies and fees are set by PeopleCert. Our mock exams and first-attempt guidance are designed to help you clear it the first time. Verify current re-sit terms at peoplecert.org.

    Course Content

    Do I need experience to take ITIL 5 Foundation?

    No prior experience is required. ITIL 5 Foundation is an entry-level course open to all, and the training builds your knowledge from the ground up across all nine exam topic areas.

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What learning resources are provided?

    You receive ITIL 5 aligned courseware, case studies, practice questions and mock exams, plus quizzes to reinforce each topic and check your readiness for the Foundation exam.

    How is the ITIL 5 Foundation course delivered?

    The 16-hour program is delivered online (live virtual), in the classroom, or as corporate training, typically over two full days or four half-days, so you can choose the format that fits your schedule.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) syllabus from AXELOS (PeopleCert), so you learn the latest framework, not an older edition.

    Enrollment

    How soon can I start and how do I enroll?

    You can enroll online in a few steps. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer ITIL 5 Foundation training online (live virtual), in the classroom, and as customized corporate group training, so you can learn in the format that suits you.

    Are there weekend or weekday batches?

    Yes. We run both weekday and weekend batches for ITIL 5 Foundation to fit working professionals in Miami. Check upcoming schedules or ask our team for the next available cohort.

    Can I reschedule or transfer my enrollment?

    Yes. Flexible options let you reschedule or transfer to another batch. Contact support to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.