Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledA Modern Start in Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme and your starting point for modern digital product and service management. This ITIL 5 Foundation certification training in Albuquerque gives IT and business professionals a clear, current grounding in the ITIL Value System, the seven guiding principles, and the product and service lifecycle that today's employers expect. Governed by AXELOS and awarded by PeopleCert, ITIL 5 (Version 5.0) is the fifth iteration of the world's most widely adopted IT service management framework. It builds on ITIL 4 with a sharper focus on digital products, value co-creation, and Value Stream Mapping and Management, so what you learn maps directly to how Albuquerque's national laboratories, semiconductor, healthcare, and public-sector employers run their IT services. With no formal prerequisites and a 40-question, 60-minute exam, ITIL Version 5 Foundation is an accessible, globally recognized credential you can earn quickly. Start your ITIL 5 journey with Invensis Learning and turn service management theory into career-ready capability.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Albuquerque, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?A Modern Start in Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Albuquerque, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in AlbuquerqueDo You Qualify for the ITIL V5 Foundation Exam?

    The Payoff of Getting ITIL 5 CertifiedValue for You and Your Team

    ITIL V5 Foundation Exam Format in AlbuquerqueWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Albuquerque

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in AlbuquerqueWhy Get ITIL 5 Certified Here?

    ITIL 5 Foundation has become a practical differentiator for IT professionals across Albuquerque, where national laboratories, Intel's growing semiconductor operations, healthcare systems, and public agencies all depend on reliable, well-governed IT services. As the metro absorbs billions in new technology investment and races to close a widening skills gap, employers increasingly value people who understand the current ITIL 5 framework. Demand spans the ladder, from service desk analysts to IT service and operations managers, and here is what the local market is telling us right now.

    What Is Driving ITIL 5 Demand in Albuquerque

    ITIL 5 Foundation is more than a credential. It is a fast way to prove you can help teams deliver reliable, valuable IT services. Join the Albuquerque professionals building current-edition service management skills. Start your journey today.

    Your Albuquerque Career Transformation

    Your IT Service Career, Reimagined with ITIL 5

    Your ITIL 5 Career Upgrade

    Albuquerque's IT market is expanding with semiconductor investment, national-lab programs, and healthcare modernization, and employers increasingly separate professionals who understand the current ITIL 5 framework from those who do not. Here is which side of that line you want to be on.

    Sources: Salary.com, ZipRecruiter, Indeed (Albuquerque, NM) 2026.

    How to Get ITIL V5 Founfdation Certified in Albuquerque Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Albuquerque is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    The Skills You Will BuildReal Capability for Service Roles

    This ITIL 5 Foundation program covers the skills employers expect from service professionals, mapped to the nine official topic areas of the ITIL 5 Foundation (Version 5.0) syllabus. By the end, you can explain the value system, the guiding principles, and the lifecycle, and apply them at work.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how organizations create value through them, and how the product and service lifecycle sustains that value in modern IT environments.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices, and continual improvement into one integrated system for value co-creation.

    The Seven Guiding Principles

    Apply the seven ITIL guiding principles, from Focus on value and Start where you are to Keep it simple and practical and Optimize and automate, to make better everyday service decisions.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from Discovery and Design through Build, Operation, and Delivery and Support, and how the phases work together to create value.

    ITIL Management Practices

    Understand the role of ITIL management practices such as incident management, change enablement, and service desk, and how official practice guides enable consistent ways of working.

    Value Streams and Continual Improvement

    Map and manage value streams to improve flow and visibility, and apply the continual improvement model to keep services adapting and improving over time.

    Who Should TakeITIL V5 Foundation Certification Training in Albuquerque?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Us for ITIL 5 Foundation TrainingAccredited in Albuquerque

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organizations that want to build current-edition service management capability and pass the PeopleCert exam. As a PeopleCert Accredited Training Organization, our programs combine accredited trainers, aligned courseware, flexible delivery formats, and learner-focused support. Whether you enroll as an individual or arrange group training for your team, we provide a professional learning experience designed around practical understanding, real-world application, and clear exam readiness.

    • PeopleCert-accredited, experienced trainers with real IT service management background
    • Flexible learning formats for individuals, teams, and corporate groups
    • ITIL 5 Foundation aligned courseware and industry-driven case studies
    • PeopleCert ITIL 5 Foundation exam voucher and mock exams included
    • Guidance to help you clear the certification exam on your first attempt
    • Live online and onsite delivery options for Albuquerque professionals
    • Dedicated learner support before, during, and after training
    • Trusted by professionals and organizations across many industries

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    ITIL Version 5 Foundation Training Locations in AlbuquerqueInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Albuquerque

    Hotel Chaco, 2000, Bellamah Avenue Northwest, Old Town, Albuquerque, Bernalillo County, New Mexico, 87104, United States

    ITIL Version 5 Foundation Training Location in Albuquerque

    Sheraton Albuquerque Uptown, 2600, Louisiana Boulevard Northeast, Vista Encantada, Uptown, Albuquerque, Bernalillo County, New Mexico, 87110, United States

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    Corporate ITIL 5 Foundation TrainingUpskill Teams in Albuquerque

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    • Suitable for small, medium, and large IT and service teams
    • Customized schedules built around your team's availability
    • Flexible delivery through onsite, live virtual, or hybrid formats
    • Accredited trainers with real IT service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate training programs
    • Scalable delivery for teams across Albuquerque and other locations

    Leading Albuquerque Employers

    Sandia National LaboratoriesIntelPresbyterian Healthcare ServicesSperidianANMUniversity Of New Mexico

    What Our Learners Say

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    Passed on My First Attempt

    "The training made the ITIL Value System and guiding principles genuinely clear, and the mock exams matched the real format. I passed the ITIL 5 Foundation exam on my first try and now apply the incident and change practices every day."

    Daniel Ortega

    IT Service Desk Analyst

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    Beginner Friendly and Practical

    "As someone new to ITIL, I appreciated how the trainer connected each topic to real support work. The product and service lifecycle finally made sense, and the courseware was easy to revise from."

    Megan Chavez

    IT Support Specialist

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    Solid Exam Preparation

    "Good pace and strong exam prep. The continual improvement model and value stream sessions were the most useful for my day-to-day operations role, and the practice questions built my confidence."

    Brian Whitfield

    IT Operations Analyst

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    Great Fit for Our Service Team

    "We trained our service desk team on ITIL 5 Foundation and saw an immediate shift in how they talk about incidents and value. The group sessions were tailored to our healthcare IT context and delivered on schedule."

    Laura Sandoval

    IT Service Delivery Lead, Healthcare

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    Consistent, Accredited Team Training

    "Invensis Learning delivered consistent, accredited training across our technology teams. Standardizing on the current ITIL 5 framework gave our staff a shared language and improved how we plan and govern services."

    Nathan Reyes

    L&D Manager, Technology Services

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a current-edition, globally recognized credential from AXELOS and PeopleCert that validates modern service management knowledge. In Albuquerque, where national labs, semiconductor, healthcare, and public-sector employers run complex IT services, it helps you qualify for service desk, incident, and service management roles.

    General

    Is the ITIL 5 Foundation certification worth it?

    Yes. ITIL 5 Foundation is a current-edition, globally recognized credential from AXELOS and PeopleCert that validates modern service management knowledge. In Albuquerque, where national labs, semiconductor, healthcare, and public-sector employers run complex IT services, it helps you qualify for service desk, incident, and service management roles.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, introducing digital product and service management, the ITIL Value System, and the product and service lifecycle. It is for IT professionals, ITIL 4 holders updating their knowledge, and product, DevOps, or business staff who work with service teams.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System, with stronger emphasis on value co-creation and sustainability.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience, or prior ITIL knowledge. ITIL 4 holders will recognize some concepts, but ITIL 4 is not required to take the exam.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Albuquerque?

    Training is priced in US dollars and varies by format and schedule, so the current fee is available on request. It typically bundles aligned courseware, mock exams, and the PeopleCert exam voucher. Request a quote or talk to a learning advisor for exact pricing.

    What is included in the course fee?

    The fee generally includes ITIL 5 Foundation aligned courseware, industry case studies, practice questions and mock exams, first-attempt guidance, learner support, and the PeopleCert exam voucher. Confirm the exact inclusions for your chosen plan when you enroll.

    Is the exam fee included in the training price?

    In most packages the PeopleCert exam voucher is included in the training price, but this can vary by plan. PeopleCert exam pricing itself varies by region and channel. Ask a learning advisor to confirm what your package covers.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for IT and service teams. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions. It is based on the official ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, covering nine topic areas.

    How many questions are on the exam and how long is it?

    There are 40 questions and you have 60 minutes (one hour) to complete them. The exam is closed book with single-answer multiple-choice questions.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means you need at least 26 out of 40 questions correct. Broad familiarity with all nine topic areas is the best way to pass comfortably.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorized test center. The exam is usually arranged through your accredited training package.

    What happens if I do not pass the first time?

    You can re-sit the exam through PeopleCert. Your training includes mock exams and first-attempt guidance to help you pass, and re-sit policies and fees are set by PeopleCert. Verify the current re-sit terms at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine official topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training builds concepts from the ground up and uses practical examples, so no prior ITIL or service management experience is needed.

    What learning resources are provided?

    You receive ITIL 5 Foundation aligned courseware, industry-driven case studies, practice questions, full-length mock exams, and topic-wise revision support to help you identify weak areas and build exam readiness.

    How long is the training and how is it delivered?

    The instructor-led program runs as a 16-hour course, typically over two full days or four half-days. It is delivered as live virtual (online) instructor-led training, or onsite for corporate groups.

    Is the courseware aligned with the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation syllabus (Version 5.0), the current edition awarded by PeopleCert, so what you study matches what the exam tests.

    Enrollment

    How soon can I start and how do I enroll?

    You can enroll online through the Invensis Learning website, choose your preferred format, and get access to schedules and courseware. Live online batches run regularly. See upcoming schedules or talk to a learning advisor to pick a start date.

    What training formats are available?

    We offer live virtual (online) instructor-led training and onsite corporate group training. You can choose the format that fits your schedule, whether you are an individual professional in Albuquerque or a team.

    Are there any prerequisites to enroll?

    No. There are no prerequisites for ITIL 5 Foundation. Anyone can enroll in the training and sit the exam, which makes it an accessible first step into IT service management.

    Can I reschedule my enrollment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.