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Master modern IT service management with instructor-led ITIL 5 Foundation training in Valletta. Designed for IT and business professionals across Malta's iGaming, fintech and financial services employers, this PeopleCert-aligned course prepares you for the ITIL 5 (Version 5.0) exam and the ITIL Value System that leading digital teams now expect.
Flexible
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Instructor-led
Mode
16
Hours
16
PDUs
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Starts from
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Valletta, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Value for Professionals and Teams
For Individuals
ITIL 5 Foundation helps IT and business professionals prove modern service management knowledge and prepare for the PeopleCert exam. The course suits service desk analysts, IT operations staff, digital product owners and DevOps practitioners who want a current, digital-era credential. Whether you are new to ITIL, updating from ITIL 4, or moving into a service management role in Valletta, the training builds capability that employers across Malta value.
If you want a globally recognised first step in service management, ITIL 5 Foundation is a clear path forward. You gain the ITIL Value System, guiding principles and value stream skills, plus structured exam preparation that leading digital teams respect.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent service management capability across service desk, operations and product teams. It can be delivered for whole departments or mixed groups. For employers connecting digital services to value and improving reliability, the training provides a scalable, flexible solution grounded in the ITIL Value System.
If your teams run services differently from one another, ITIL 5 group training creates a shared language for value co-creation, guiding principles and continual improvement, so digital delivery becomes more predictable and measurable.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
Roles, Demand and Pay in Malta
IT service management has become a core capability across Malta's digital economy, valued by iGaming operators, fintech and payments firms, banks and consultancies that run always-on services. As employers adopt cloud, AI and stricter governance under the Digital Decade roadmap, certified service management talent is increasingly sought after. Demand runs from service desk analyst up to IT service and delivery manager, and here is what the Valletta market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Valletta : Salary Insights and Trends
Hiring Companies in Valletta
SalaryExpert · Paylab (Malta) 2026
Source: GO plc · Melita · Betsson · Vistaprint
ITIL 5 Foundation is more than a credential. It is the service management foundation Malta's digital employers rely on. Join professionals who turn always-on services into reliable value, and start your journey today.
Your Valletta Career TransformationMalta's digital economy is expanding with iGaming, fintech and cloud transformation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, SalaryExpert, PayScale (Malta) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Valletta is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Skills Covered in ITIL 5 Foundation
Skills covered in ITIL 5 Foundation span the full framework, from digital product and service management concepts to value stream mapping. By the end of the course you can apply the ITIL Value System, guiding principles and continual improvement to real digital services.
Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern service management under ITIL 5.
Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, across the four dimensions of product and service management.
Apply the ITIL Value System and the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practices to real digital environments.
Master the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and see how they work together to create value.
Explore the role of ITIL's management practices and practice guides, and use the continual improvement model to drive consistent, high-quality ways of working.
Identify, map and manage value streams to improve flow, visibility and outcomes, using flow metrics to reduce waste across digital products and services.
ITIL V5 Foundation Certification Training in Valletta?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1110
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For Your ITIL 5 Foundation Certification Training in Valletta?
As a trusted ITIL Version 5 Foundation training company in Valletta, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Malta looking to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine accredited trainers, flexible delivery formats, aligned courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Valletta
Grand Hotel Excelsior, Triq l'Assediu l'Kbir, Il-Floriana, Port Region, FRN 1810, Malta
ITIL Version 5 Foundation Training Location in Valletta
The Phenicia, Vjal ir-Re Dwardu VII, Il-Floriana, Port Region, FRN 1400, Malta
For Your Teams
Trusted by Teams Across Malta's Digital Sectors
A Clear Framework for Service Desk Work
"The ITIL 5 Foundation course finally gave my service desk work a proper framework. The trainer explained the ITIL Value System and guiding principles with real examples, and the mock exams made the 40-question format feel easy on the day."
Andrea Borg
IT Service Desk Team Lead
Passed on the First Attempt
"Coming from a support background, the value stream mapping and continual improvement topics were new to me. The sessions were practical and I passed the ITIL 5 exam on my first attempt. It has already changed how I handle incidents."
Matthew Camilleri
IT Support Specialist
Bridged the Gap Between Product and IT
"As a digital product owner, ITIL 5's product and service lifecycle helped me talk to IT teams in a shared language. The trainer connected every concept to real digital services, which made the content stick."
Sarah Grech
Digital Product Owner
Consistent Service Management Across the Team
"We trained a mixed group from operations and support. The corporate delivery was flexible around our shift patterns, and the team now shares one ITIL 5 vocabulary for governance and continual improvement. Service handovers have noticeably improved."
Daniela Farrugia
Learning and Development Manager, iGaming Sector
A Standard Approach for Always-On Services
"Rolling out ITIL 5 Foundation to our IT operations group gave us a standard approach to incidents and change. The PeopleCert alignment and mock exams meant a strong pass rate, and the trainers understood our always-on service environment."
Luca Vella
IT Operations Lead, Financial Services Sector
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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and continually improve value. It suits IT and business professionals at any career stage.