Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is QFD and Why It MattersUntitledA Customer-Driven Path to Better Design

    Quality Function Deployment (QFD) is a structured, customer-driven planning method that translates the Voice of the Customer into specific engineering and design characteristics at every stage of product or service development. This Quality Function Deployment training in Malta teaches you to build and read the House of Quality, the visual matrix at the heart of QFD. Developed in Japan by Yoji Akao and Shigeru Mizuno, QFD is used across manufacturing, medical devices, electronics, aerospace and service design, all sectors that anchor Malta's high-end industrial base. Over one focused day you learn to capture customer requirements, prioritise them with the Kano model, and cascade them through product planning, parts deployment, process planning and production planning. The programme suits product designers, quality and process engineers, product managers and Six Sigma practitioners who want customer needs to drive every design decision. No prior QFD knowledge is needed, and the skills apply the moment you return to work. Start building customer-driven design capability with Invensis Learning.

    What Is QFD and Why It MattersA Customer-Driven Path to Better Design

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    Key Highlightsof the Quality Function Deployment Training Course

    Quality Function Deployment Training Eligibility in the MaltaWho Can Enroll?

    What You Gain from QFD TrainingValue for Professionals and Teams

    Where QFD Skills Take You in MaltaIn-Demand Roles and Sectors

    Quality Function Deployment skills are valued across Malta's high-end manufacturing base, from semiconductors and medical devices to aviation MRO and consumer goods. As employers compete on customer-driven, regulation-ready design, professionals who can turn the Voice of the Customer into engineering specifications stand out for design, quality and product roles. Here is what Malta's market is telling us right now.

    Why QFD Skills Are in Demand Across Malta

    QFD is a practical skill that pays off on your next product. Learn to turn customer needs into design decisions and lead customer-driven development. Start today.

    Your Malta Career Transformation

    Your QFD Capability, Before and After

    A Practical Transformation

    Malta's manufacturers increasingly compete on customer-driven, regulation-ready design, and employers can tell the difference between teams that guess at requirements and teams that translate them systematically. Here is the shift QFD training makes.

    Sources: SalaryExpert (Malta) 2026; European Commission economic forecast 2026.

    Module 1: QFD Introduction

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Module 2: Pre-Planning a QFD Project

    • Defining project scope, objectives, and completion criteria for a QFD initiative
    • Assembling the cross-functional QFD team and assigning roles and responsibilities
    • Gathering Voice of the Market data and establishing documentation requirements

    Module 3: Voice of the Customer

    • Understanding the three quality levels from the Kano Model: basic, performance, and excitement
    • Methods for collecting customer information including interviews, surveys, and observation
    • Translating raw customer input into structured, actionable customer requirement statements

    Module 4: Needs vs. Features

    • Distinguishing between what customers need and how products or processes can deliver those needs
    • Understanding abstraction levels and how to move from customer language to technical descriptors
    • Translating customer needs into measurable performance characteristics for the QFD matrix

    Module 5: Calculating a QFD Matrix

    • Understanding the whats versus hows framework and its role in QFD matrix structure
    • Building the relationship matrix and applying weighting scales to prioritize design requirements
    • Completing Phase I QFD calculations to generate a ranked set of technical design targets

    Module 6: Rooms in the House of Quality

    • Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
    • Building each room of the House of Quality step by step and understanding its role
    • Evaluating and interpreting completed House of Quality matrices for design decision-making

    Module 7: Beyond the House of Quality

    • Applying the Phase II product design matrix to translate technical requirements into component characteristics
    • Building Phase III process design matrices and Phase IV production planning matrices
    • Connecting the four-phase QFD cascade to ensure design intent flows through to production

    Module 8: Affinity Diagrams

    • Creating affinity diagrams to organise large volumes of customer requirements into logical groups
    • Facilitating team-based affinity sessions to build shared understanding of customer needs
    • Using affinity diagrams as input to the QFD matrix planning process

    Module 9: Tree Diagrams

    • Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
    • Using tree diagrams to connect customer needs to measurable technical attributes
    • Integrating tree diagrams with the QFD matrix to improve requirement traceability

    Module 10: Cause-and-Effect Diagrams

    • Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
    • Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
    • Combining cause-and-effect analysis with QFD matrix outputs to prioritize design improvements

    Module 11: Flowcharts

    • Creating process flowcharts to document and visualize product development and quality workflows
    • Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
    • Integrating flowcharts with QFD planning to align process steps with customer requirements

    Course Curriculumof the Quality Function Deployment Training

    The online Quality Function Deployment training course curriculum in the Malta is structured across eleven modules delivered in a one-day intensive program. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

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    Skills You Will Build in This QFD CourseThe Full House of Quality Toolkit

    This QFD programme builds practical, tool-focused capability across the full Quality Function Deployment methodology. By the end of one focused day you can run a Voice of the Customer analysis and build and interpret a complete House of Quality.

    Capture the Voice of the Customer

    In this QFD training you will learn to gather, structure and prioritise customer requirements using interviews, observation, affinity diagrams and customer segmentation, turning raw feedback into a clear requirement hierarchy.

    Classify Needs with the Kano Model

    Separate must-be, performance and delighter requirements, and apply importance weighting, including AHP, so design investment goes where it drives the most customer satisfaction.

    Build the House of Quality

    Construct all six rooms of the House of Quality, from customer WHATs and engineering HOWs to the relationship matrix, competitive benchmarking and measurable engineering targets.

    Read the Correlation Roof

    Use the roof matrix to expose positive and negative interactions between engineering characteristics, identify design hot spots, and resolve trade-offs before costly prototyping.

    Cascade QFD Through Four Phases

    Carry customer requirements through product planning, parts deployment, process planning and production planning, creating full traceability from need to production control.

    Apply QFD in DFSS and Services

    Use QFD within Design for Six Sigma (DMADV Measure) and DMAIC Define, and extend the House of Quality to service, healthcare and software design contexts.

    Who Should TakeQuality Function Deployment Training in Malta?

    R&D Personnel

    Project Managers

    Service Team Leaders

    Design and Process Engineers

    Manufacturing Engineers and Managers

    Quality Personnel and Consultants

    Marketing and Sales Professionals

    Product Development Personnel

    Who Can Take This Certification Training

    Quality Function Deployment Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

    Quality Function Deployment Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 400

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

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    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Quality Function Deployment Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

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    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    Quality Function Deployment Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized Quality Function Deployment training for companies.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    Quality Function Deployment Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    Quality Function Deployment Live Virtual Training

    Quality Function Deployment Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 400

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for QFD in MaltaPractical, Flexible, Expert-Led

    Invensis Learning delivers Quality Function Deployment training as a practical, instructor-led skills programme for professionals and teams across Malta. Our trainers bring real product development and quality management experience, so you learn to build the House of Quality on realistic scenarios, not just theory. As a trusted Quality Function Deployment training company in Malta, we make it easy to learn the way that suits you. Whether you enrol as an individual or arrange corporate training for your team, you get flexible delivery, organised courseware and learner support before, during and after the programme, backed by our ISO-certified quality and information-security standards.

    • Instructor-led QFD training from experienced quality and product development practitioners
    • Flexible formats: online (live virtual), classroom and corporate onsite delivery
    • Hands-on House of Quality exercises using realistic product and service scenarios
    • Course completion certificate from Invensis Learning
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Post-training support with downloadable QFD templates and resources
    • Global training provider with local support across Malta and Europe
    • Corporate group training tailored to your own products and teams

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Quality Function Deployment Training Locations in MaltaAll our classroom training is now available online at your convenience

    Quality Function Deployment in Malta

    Hilton Malta, Portomaso Avenue, St. Julian's, Eastern Region, STJ 4012, Malta

    Quality Function Deployment in Malta

    InterContinental, St. George Street, St. Julian's, Eastern Region, STJ 3310, Malta

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    Corporate QFD Training in MaltaUpskill Your Whole Team

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    • Tailored QFD training delivered onsite or live virtual for your teams
    • Build a House of Quality for one of your own products during the session
    • Aligns design, quality, marketing and manufacturing around customer needs
    • Flexible scheduling around production and project timelines
    • Role-based examples from manufacturing, medical devices and electronics
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Malta and other locations

    Relevant Malta Employers

    STMicroelectronicsBaxterMethode ElectronicsLufthansa TechnikPlaymobilTrelleborg

    What Our Learners Say

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    Customer Needs Turned into Real Targets

    "The House of Quality exercises finally made customer requirements concrete for me. I now run a proper Voice of the Customer analysis instead of guessing, and my design targets are far easier to defend."

    Daniel Camilleri

    Quality Engineer

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    Practical and Immediately Useful

    "Very practical training. Building the correlation roof showed me trade-offs I used to only find during prototyping. The Kano model has already changed how our team prioritises features."

    Rachel Borg

    Product Design Engineer

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    Fits Straight into Six Sigma Work

    "I took this to strengthen our DMAIC work, and QFD slotted right into the Define phase. Clear trainer, good examples, and a method I could apply the same week on a live improvement project."

    Matthew Vella

    Continuous Improvement Specialist

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    Great Onsite Team Session

    "We ran the session onsite and built a House of Quality for one of our own devices. It gave the whole cross-functional team a shared language for customer requirements and design control. Excellent for our regulated environment."

    Stephanie Grech

    R&D Manager, Medical Devices Manufacturer

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    Tailored and Well Delivered

    "The corporate programme was tailored to our electronics products. Our engineers now cascade requirements from product planning through to process controls, and design reviews are noticeably sharper."

    Andrei Popescu

    Head of Engineering, Electronics Manufacturer

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    Invensis Learning delivers industry-leading Quality Function Deployment training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    QFD is a structured, customer-driven method that translates the Voice of the Customer into engineering and design characteristics using the House of Quality matrix. Developed in Japan by Yoji Akao and Shigeru Mizuno, it is used across manufacturing, medical devices, electronics and service design.

    General

    What is Quality Function Deployment (QFD)?

    QFD is a structured, customer-driven method that translates the Voice of the Customer into engineering and design characteristics using the House of Quality matrix. Developed in Japan by Yoji Akao and Shigeru Mizuno, it is used across manufacturing, medical devices, electronics and service design.

    Is QFD training worth it for professionals in Malta?

    Yes. Malta's high-end manufacturing, medical device and electronics employers increasingly compete on customer-driven design. Professionals who can turn customer needs into measurable design targets stand out for design, quality and product roles.

    Do I need a certification or exam to learn QFD?

    No. This is a non-certification skills course with no exam. You build practical QFD and House of Quality capability and receive a course completion certificate from Invensis Learning.

    Who should attend this QFD training?

    Product designers, design and quality engineers, product managers, R&D and new product development professionals, and Six Sigma practitioners who want customer requirements to drive design decisions.

    Do I need prior experience to join?

    No prior QFD knowledge is required. The course introduces QFD and the House of Quality from first principles. Familiarity with product development or quality concepts is helpful but not essential.

    Pricing

    How much does QFD training in Malta cost?

    Pricing varies by delivery format (live virtual, classroom or corporate onsite) and group size. Fees are available on request. Contact a learning advisor for a quote for your preferred format.

    What is included in the course fee?

    The fee typically includes instructor-led training, courseware, hands-on House of Quality exercises, downloadable QFD templates and a course completion certificate, with learner support throughout. Request a quote for full details.

    Do you offer corporate or group pricing?

    Yes. Corporate group training is available with tailored schedules and volume-based pricing for product, quality and engineering teams in Malta. Ask about corporate or group pricing for a tailored quote.

    In which currency is the training priced?

    Training for learners in Malta is quoted in euro (EUR). Pricing depends on format and group size, so contact us for current figures.

    Are payment or instalment options available?

    Yes. We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Assessment

    Is there an exam for the QFD course?

    No. QFD training is a non-certification course with no examination. Learning is reinforced through hands-on House of Quality construction exercises, case studies and team discussion during the programme.

    What will I receive after completing the training?

    You receive a course completion certificate from Invensis Learning. No external credential is awarded, as this is a practical skills course rather than a certification.

    How is my learning assessed?

    There is no formal assessment. You practise by building and interpreting a House of Quality on realistic product or service scenarios, so you leave able to apply QFD immediately at work.

    Will the skills expire or need renewal?

    No. QFD skills do not expire and require no renewal. The method is immediately applicable to product development, service design and improvement projects.

    Can I apply QFD straight after the course?

    Yes. You will be able to run a Voice of the Customer analysis, build a House of Quality, and cascade requirements into design and process decisions from your very next project.

    Course Content

    What topics does the QFD training cover?

    The programme covers QFD foundations, Voice of the Customer capture, the Kano model, full House of Quality construction (six rooms), reading the correlation roof, four-phase QFD cascading, and QFD in DFSS, DMAIC and service design.

    What is the House of Quality?

    The House of Quality is the central QFD planning matrix that links customer requirements (WHATs) to engineering characteristics (HOWs), captures relationships, benchmarks competitors and sets measurable design targets. You build one during the course.

    How long is the QFD training?

    The course is delivered as a focused one-day (8-hour) programme, also available as two half-days. It covers the full QFD methodology with hands-on House of Quality exercises throughout.

    Does the course cover QFD for services and software?

    Yes. Alongside manufacturing, the training shows how QFD applies to service design, healthcare, financial services and software, where customer requirements must still be translated into delivery specifications.

    Are practical exercises and materials included?

    Yes. You build a House of Quality from a realistic scenario and receive downloadable QFD templates, worked examples and reference materials to use after the training.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format and dates, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to an advisor.

    What training formats are available?

    The course is available as online (live virtual) instructor-led training, classroom training, and corporate onsite delivery for teams across Malta. Choose the format that fits your schedule.

    Can this be delivered onsite for my team in Malta?

    Yes. Corporate onsite and live virtual group sessions are available, and your team can build a House of Quality for one of your own products during the training. Ask about corporate or group pricing.

    Can I reschedule my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.