Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is Quality Function Deployment and Why It MattersUntitledA Customer-Driven Design Method

    Quality Function Deployment (QFD) is a structured, customer-driven method that translates the Voice of the Customer into specific engineering and process characteristics across product and service development. This Quality Function Deployment training in Malaysia gives product and quality professionals practical command of the House of Quality, the planning matrix at the heart of QFD. Developed in Japan by Yoji Akao and Shigeru Mizuno and first applied at the Kobe Shipyard in 1972, QFD is a standard tool in manufacturing, automotive, electronics, healthcare and software design. Over one intensive day you learn to capture customer requirements, turn them into measurable engineering targets, resolve design conflicts, and cascade decisions through the four QFD phases: product planning, parts deployment, process planning and production planning. This is a non-certification skills course with no examination. You finish with a course completion record from Invensis Learning and QFD skills you can apply the next day.

    What Is Quality Function Deployment and Why It MattersA Customer-Driven Design Method

    Quality Function Deployment (QFD) is a structured, customer-driven method that translates the Voice of the Customer into specific engineering and process characteristics across product and service development. This Quality Function Deployment training in Malaysia gives product and quality professionals practical command of the House of Quality, the planning matrix at the heart of QFD.

    Developed in Japan by Yoji Akao and Shigeru Mizuno and first applied at the Kobe Shipyard in 1972, QFD is a standard tool in manufacturing, automotive, electronics, healthcare and software design. Over one intensive day you learn to capture customer requirements, turn them into measurable engineering targets, resolve design conflicts, and cascade decisions through the four QFD phases: product planning, parts deployment, process planning and production planning.

    This is a non-certification skills course with no examination. You finish with a course completion record from Invensis Learning and QFD skills you can apply the next day.

    Certification Badge

    Key Highlightsof the Quality Function Deployment Training Course

    End-to-End Skill Development

    • Structured Quality Function Deployment training in the Malaysia designed to help learners understand the core QFD concepts, tools, methods, and phases covered in the program
    • Course content aligned with current industry expectations, product development requirements, and practical learning objectives for quality and engineering professionals
    • Real-world examples and scenario-based learning to help learners connect QFD concepts with everyday product design and customer satisfaction situations
    • Guided learning support to help participants strengthen understanding, improve confidence, and apply QFD skills effectively at work

    Structured Courseware and Learning Resources

    • Access to organized QFD course materials including House of Quality templates, QFD matrix worksheets, Voice of the Customer guides, and Kano Model analysis tools
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding of matrix calculation, customer needs analysis, and design target setting
    • Practice activities, assignments, quizzes, or workplace-based exercises included where applicable using the resources provided in the Online Quality Function Deployment course
    • Supplementary learning aids such as affinity diagram worksheets, tree diagram templates, cause-and-effect guides, and QFD four-phase reference cards

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced quality management practitioners with domain expertise in product development, QFD facilitation, and customer-driven design
    • Real-world examples, case discussions, and applied House of Quality matrix building activities to improve practical understanding of QFD methodology
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions on Voice of the Customer, needs prioritization, and design target translation
    • Learn through instructor-led Quality Function Deployment training focused on solving real product development and engineering challenges

    Flexible Learning Support in Malaysia

    • Flexible training formats available for individual learners and corporate teams in the Malaysia
    • Options may include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on availability
    • Learning support designed to help participants stay on track before, during, and after the Quality Function Deployment training
    • Additional revision, refresher, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand QFD fundamentals including its definition, history, four-phase structure, and role in aligning product design with customer requirements
    • Learn how to capture Voice of the Customer, apply the Kano Model, and distinguish between customer needs and technical descriptors based on the course curriculum
    • Explore practical use cases showing how QFD is applied across product development, manufacturing, and service design environments in the Malaysia
    • Build role-relevant knowledge of House of Quality matrix construction, relationship weighting, and design target prioritization that supports better product decisions

    Practice, Assessment, and Completion Support

    • Practice building QFD matrices, constructing House of Quality diagrams, and applying supporting tools through exercises and scenario-based activities where applicable
    • Use assessments to identify knowledge gaps in QFD concepts and strengthen understanding of weaker areas
    • Receive guidance from instructors or learning support teams to improve understanding of QFD methodology and stay aligned with course objectives
    • Earn a course completion certificate after successfully meeting the training requirements

    Career and Workplace Application

    • Build practical QFD skills that can support career growth, role advancement, or improved product development performance in the Malaysia
    • Strengthen confidence in applying Voice of the Customer analysis, House of Quality matrices, and design target translation to real product and service challenges
    • Improve professional credibility through structured, skill-focused Quality Function Deployment training recognized across Malaysia industries
    • Enable enterprise-wide capability development through Quality Function Deployment corporate training for employees across product development, manufacturing, quality, and engineering teams.

    Quality Function Deployment Training Eligibility in the MalaysiaWho Can Enroll?

    • No prior QFD experience is required to enroll; the course is open to all working professionals in the Malaysia

    • Basic familiarity with product development, quality management, or customer requirements analysis is helpful but not mandatory

    • Professionals from product development, manufacturing, quality, marketing, and R&D backgrounds are well suited for this training

    • Quality managers, engineers, and analysts involved in product design, process improvement, or customer satisfaction programs will benefit directly

    • Anyone seeking to strengthen customer-driven design, requirements analysis, and quality prioritization skills in the Malaysia will benefit from this program

    The Real-World Value of QFD SkillsFor Product and Quality Professionals

    For Individuals

    For Individuals

    QFD training helps product designers, engineers and quality professionals design around real customer needs rather than assumptions. You learn a structured, repeatable way to move from the Voice of the Customer to engineering specifications using the House of Quality. Whether you work in electronics, automotive, medical devices or software, this training gives you a practical toolset you can apply to your very next design or improvement project.

    If you want to lead customer-driven design and strengthen your standing in Malaysia's product and quality roles, QFD is a high-value skill. You leave able to run a House of Quality workshop and connect design decisions to what customers actually want.

    • Translate customer needs into clear, measurable engineering targets
    • Build and interpret a complete House of Quality with confidence
    • Prioritise design decisions so effort goes where customers value it most
    • Spot and resolve design conflicts early, before costly prototyping
    • Apply QFD within Design for Six Sigma and DMAIC projects
    • Cut rework and late design changes by getting requirements right first
    • Stand out in Malaysia's product design, quality and R&D roles
    • Use your skills immediately, with no examination to sit
    For Organizations

    For Organizations

    QFD group training helps organisations build customer-driven design capability by equipping product and quality teams with the House of Quality methodology. The training can be delivered for design, engineering, R&D and quality functions together. For manufacturers competing on design quality, this training creates a consistent, traceable way to turn customer requirements into specifications and process controls.

    If your teams struggle to carry customer needs from marketing through to production, QFD group training gives them a shared method. Cross-functional groups gain a common language for prioritisation, trade-offs and value delivery.

    • Design products and services genuinely aligned to customer needs
    • Reduce design iterations, warranty costs and time to market
    • Give cross-functional teams a shared, traceable design language
    • Embed Voice of the Customer into every stage of development
    • Strengthen APQP and Design for Six Sigma capability in-house
    • Standardise how customer requirements flow through to production controls
    • Upskill whole product and quality teams in one focused day

    Where QFD Skills Take You in MalaysiaRoles, Sectors and Demand

    Quality Function Deployment skills open doors across Malaysia's fast-growing product economy, from Penang's electronics and semiconductor cluster to automotive, medical devices and software design. As the country climbs the manufacturing value chain, employers want engineers and product leaders who can turn customer requirements into winning designs. Roles range from quality and design engineer to product manager and continuous improvement lead, and here is what the market is telling us right now.

    RM142k

    Product design engineer average pay, Malaysia

    per year, SalaryExpert 2026

    60%

    Penang share of national E&E exports

    Penang Institute 2026

    10.55% CAGR

    Automotive electronics growth

    to 2031, Mordor Intelligence

    2nd

    Malaysia, Asia Manufacturing Index 2026

    up from 3rd place

    SECTORS HIRING

    • —Electrical and Electronics (E&E) and Semiconductors
    • —Automotive and EV Component Manufacturing
    • —Medical Devices and Healthcare
    • —Consumer Goods and Industrial Products
    • —Software and Technology Product Design
    • —Aerospace and Precision Engineering

    GROWTH TRENDS

    • —Penang E&E exports at RM358 billion driving design demand
    • —Malaysia rising to 2nd in the Asia Manufacturing Index
    • —Automotive electronics growing at 10.55% CAGR to 2031
    • —EV battery-management and wire-harness builds expanding
    • —NIMP 2030 pushing manufacturers up the value chain
    • —Design for Six Sigma and NPD skills in short supply

    Sources: SalaryExpert, PayScale, Indeed, Jobstreet (Malaysia) 2026; Penang Institute, MIDA, Mordor Intelligence, NIMP 2030.

    Why Malaysian Manufacturers Need QFD Skills Now

    Competing on Design, Not Just Cost

    As Malaysia climbs the E&E value chain under NIMP 2030, manufacturers must win on design quality. QFD turns customer needs into design targets that differentiate products, not just cut price.

    QFD builds customer-driven design skills

    Voice of the Customer Gets Lost

    Requirements captured by sales and marketing often never reach engineering intact. QFD and the House of Quality give teams a traceable way to carry customer needs into specifications.

    QFD makes requirements traceable

    Costly Late-Stage Design Changes

    Design conflicts found during prototyping or production are expensive. The QFD correlation roof surfaces trade-offs early, reducing rework, warranty costs and time to market.

    QFD surfaces trade-offs early

    EV and Electronics Complexity

    Automotive electronics is growing at over 10% CAGR, with complex battery-management and wire-harness builds. QFD cascades customer requirements through parts, process and production planning.

    QFD cascades requirements to production

    Design for Six Sigma Talent Gap

    Employers need engineers who can apply QFD within DFSS and DMAIC projects. Skilled House of Quality practitioners remain scarce across Malaysian product teams.

    QFD skills make you stand out

    Medical and Precision Traceability

    Medical devices, aerospace and precision sectors demand tight traceability from customer need to design control. QFD provides that structured, auditable link across development.

    QFD provides an auditable link

    Sources: MIDA, Penang Institute, NIMP 2030, Mordor Intelligence (Malaysia E&E and automotive) 2026.

    QFD is a practical skill that pays off from day one. Join product and quality professionals across Malaysia who turn customer needs into better designs. Start your journey today.

    Your Malaysia QFD Skills Shift

    Your Design Work Before and After QFD

    A Practical Skills Transformation

    Malaysia's manufacturers are moving up the value chain, and design quality is now a competitive edge. QFD is the practical skill that separates teams who guess at customer needs from those who design around them. Here is the shift this training delivers.

    Today

    Requirements handled informally, with frequent late rework

    After QFD

    Fewer design iterations and lower rework and warranty costs

    Today

    Limited standing in product design and quality roles

    After QFD

    Recognised capability sought across Malaysia's manufacturing sectors

    Today

    QFD mentioned in projects but rarely applied well

    After QFD

    Confidence to lead House of Quality workshops in DFSS and DMAIC projects

    You build the House of Quality

    Before

    Design decisions based on intuition and internal opinion

    Now you have

    A structured House of Quality that grounds every design choice in customer needs

    Before

    Customer requirements lost between marketing and engineering

    Now you have

    A traceable link from the Voice of the Customer to measurable engineering targets

    Before

    Design conflicts discovered late, in prototyping or production

    Now you have

    Early visibility of design trade-offs through the QFD correlation roof

    Before

    Skills tied to one tool or a single department

    Now you have

    A cross-industry method you apply in E&E, automotive, medical and software

    "The teams that win on quality are the ones that design around the customer from the very first requirement, not the last."

    Join 50,000+ professionals who trained with Invensis Learning and put it into practice.

    Sources: SalaryExpert, PayScale, Jobstreet (Malaysia) 2026; MIDA, NIMP 2030.

    Module 1: QFD Introduction

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Module 2: Pre-Planning a QFD Project

    • Defining project scope, objectives, and completion criteria for a QFD initiative
    • Assembling the cross-functional QFD team and assigning roles and responsibilities
    • Gathering Voice of the Market data and establishing documentation requirements

    Module 3: Voice of the Customer

    • Understanding the three quality levels from the Kano Model: basic, performance, and excitement
    • Methods for collecting customer information including interviews, surveys, and observation
    • Translating raw customer input into structured, actionable customer requirement statements

    Module 4: Needs vs. Features

    • Distinguishing between what customers need and how products or processes can deliver those needs
    • Understanding abstraction levels and how to move from customer language to technical descriptors
    • Translating customer needs into measurable performance characteristics for the QFD matrix

    Module 5: Calculating a QFD Matrix

    • Understanding the whats versus hows framework and its role in QFD matrix structure
    • Building the relationship matrix and applying weighting scales to prioritize design requirements
    • Completing Phase I QFD calculations to generate a ranked set of technical design targets

    Module 6: Rooms in the House of Quality

    • Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
    • Building each room of the House of Quality step by step and understanding its role
    • Evaluating and interpreting completed House of Quality matrices for design decision-making

    Module 7: Beyond the House of Quality

    • Applying the Phase II product design matrix to translate technical requirements into component characteristics
    • Building Phase III process design matrices and Phase IV production planning matrices
    • Connecting the four-phase QFD cascade to ensure design intent flows through to production

    Module 8: Affinity Diagrams

    • Creating affinity diagrams to organise large volumes of customer requirements into logical groups
    • Facilitating team-based affinity sessions to build shared understanding of customer needs
    • Using affinity diagrams as input to the QFD matrix planning process

    Module 9: Tree Diagrams

    • Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
    • Using tree diagrams to connect customer needs to measurable technical attributes
    • Integrating tree diagrams with the QFD matrix to improve requirement traceability

    Module 10: Cause-and-Effect Diagrams

    • Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
    • Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
    • Combining cause-and-effect analysis with QFD matrix outputs to prioritize design improvements

    Module 11: Flowcharts

    • Creating process flowcharts to document and visualize product development and quality workflows
    • Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
    • Integrating flowcharts with QFD planning to align process steps with customer requirements

    Course Curriculumof the Quality Function Deployment Training

    The online Quality Function Deployment training course curriculum in the Malaysia is structured across eleven modules delivered in a one-day intensive program. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

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    Skills You Will Build in This QFD CourseA Hands-On, Tool-Focused Programme

    This Quality Function Deployment training is built around hands-on House of Quality exercises. By the end of the one-day programme you can capture the Voice of the Customer, build and interpret a full QFD matrix, and cascade it through to production controls.

    Voice of the Customer Capture

    Gather and structure customer needs using interviews, observation, surveys and the affinity diagram, then classify them with the Kano model into must-be, performance and delighter requirements.

    Building the House of Quality

    Construct all six rooms of the House of Quality, from customer requirements and engineering characteristics to the relationship matrix, correlation roof, competitive benchmarking and engineering targets.

    Interpreting the QFD Matrix

    Calculate absolute and relative technical importance, identify design hot spots and gaps, and translate the completed matrix into a prioritised engineering specification for the design team.

    Resolving Design Trade-Offs

    Read the correlation roof to find conflicting engineering characteristics and make deliberate, evidence-based trade-off decisions before costly prototyping begins.

    Cascading QFD Through Four Phases

    Carry customer requirements through product planning, parts deployment, process planning and production planning so every production control traces back to a real customer need.

    Applying QFD in DFSS and Services

    Use QFD in Design for Six Sigma and DMAIC projects, and adapt the House of Quality to service, healthcare and software design contexts beyond manufacturing.

    Who Should TakeQuality Function Deployment Training in Malaysia?

    R&D Personnel

    Project Managers

    Service Team Leaders

    Design and Process Engineers

    Manufacturing Engineers and Managers

    Quality Personnel and Consultants

    Marketing and Sales Professionals

    Product Development Personnel

    Who Can Take This Certification Training

    Quality Function Deployment Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

    Quality Function Deployment Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MYR 1780

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

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    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Quality Function Deployment Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

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    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    Quality Function Deployment Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized Quality Function Deployment training for companies.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    Quality Function Deployment Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    Quality Function Deployment Live Virtual Training

    Quality Function Deployment Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MYR 1780

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for Quality Function Deployment in MalaysiaFor Professionals and Teams

    As a trusted Quality Function Deployment training company in Malaysia, Invensis Learning delivers structured QFD training for individual professionals and organisations that want to build customer-driven design capability. Our programmes combine experienced practitioners, hands-on House of Quality exercises, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience designed around practical understanding, real-world application and measurable outcomes.

    • Experienced quality management and product development trainers
    • Practical, hands-on House of Quality workshops, not just theory
    • Flexible delivery: online (live virtual), classroom and onsite for teams
    • ISO 9001:2015 certified training provider
    • Courseware grounded in the established QFD methodology
    • Dedicated learner support before, during and after training
    • Corporate group training tailored to your products and sector
    • Trusted by professionals and organisations across industries

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Quality Function Deployment Training Locations in MalaysiaAll our classroom training is now available online at your convenience

    Quality Function Deployment in Malaysia

    Berjaya Times Square Hotel, 1, Jln Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

    Quality Function Deployment in Malaysia

    Pullman Kuala Lumpur City Centre, 4, Jalan Conlay, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

    corporate banner

    Corporate QFD Training for Your Team in MalaysiaFor Your Teams

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    • Train whole cross-functional product teams in one focused day
    • Build a House of Quality for one of your own live products
    • Flexible onsite, live virtual or hybrid delivery across Malaysia
    • Curriculum tailored to your sector and products
    • Experienced trainers with quality and product design expertise
    • Standardise Voice of the Customer practice across the business
    • Dedicated coordination and support for group training

    Trusted by Leading Manufacturers

    IntelBoschDysonInfineonJabilContinental

    What Our Learners Say

    Untitled

    House of Quality Finally Made Sense

    "The House of Quality exercises finally made QFD click for me. I now run Voice of the Customer sessions and translate needs into engineering targets on real projects, which has cut a lot of late design changes."

    Nurul Aisyah

    Quality Engineer

    Untitled

    0/0

    A Method I Use Every Week

    "Practical and well paced. Building a full QFD matrix from a real product scenario, and reading the correlation roof for trade-offs, is something I use every week in our design reviews now."

    Wei Jian Tan

    Product Design Engineer

    Untitled

    0/0

    Great Fit for Design for Six Sigma

    "I took this to strengthen the Measure phase of our DFSS work. The trainer connected QFD to DMADV clearly, and the cascade through parts and process planning was the most useful part for me."

    Ramesh Kumar

    R&D Engineer

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    Real Value from an Onsite Session

    "We ran this onsite for our design and quality teams and built a House of Quality for one of our own products during the session. It gave everyone a shared language for prioritising customer requirements."

    Siti Rahman

    Head of Product, Electronics Manufacturer

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    Well Tailored Corporate Training

    "The corporate training was well organised and tailored to our automotive components. Our engineers now embed Voice of the Customer into new product development, and the coordination from the team was excellent."

    David Lim

    Learning and Development Manager, Automotive Supplier

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    Frequently Asked QuestionsHere's everything you may ask...

    Quality Function Deployment is a structured, customer-driven method that translates the Voice of the Customer into specific engineering and process characteristics. Its central tool is the House of Quality, a planning matrix that links what customers want to how a product or service will deliver it.

    General

    What is Quality Function Deployment (QFD)?

    Quality Function Deployment is a structured, customer-driven method that translates the Voice of the Customer into specific engineering and process characteristics. Its central tool is the House of Quality, a planning matrix that links what customers want to how a product or service will deliver it.

    Is this QFD training worth it?

    Yes. QFD is a practical, cross-industry skill that helps you design around real customer needs, cut rework and speed up development. In Malaysia's electronics, automotive and medical device sectors, teams who apply QFD well clearly stand out.

    Who should attend the QFD training in Malaysia?

    The course suits product designers, design and quality engineers, product managers, R&D and NPD professionals, and Six Sigma Green and Black Belt practitioners. Anyone who translates customer requirements into product or service specifications will benefit.

    Do I need prior experience to take this course?

    No. The training has no formal prerequisites and introduces QFD and the House of Quality from first principles. Familiarity with product development or quality management is helpful but not required.

    Does QFD apply to services and software, not just manufacturing?

    Yes. Although QFD began in manufacturing, the House of Quality applies wherever customer needs must become design specifications, including healthcare, financial services, IT and software design.

    Pricing

    How much does the QFD training cost in Malaysia?

    Course fees vary by delivery mode, group size and schedule, so pricing is available on request. Contact a learning advisor for a current quote for public or corporate QFD training in Malaysia.

    What is included in the course fee?

    The fee typically includes instructor-led training across all six QFD modules, hands-on House of Quality exercises, learning materials and templates, learner support, and a course completion record from Invensis Learning. Request a quote for full details.

    Do you offer group or corporate discounts?

    Yes. Corporate group training is available with customised schedules and volume-based pricing for product and quality teams. Contact us for a tailored quote for your organisation.

    Are there any exam or awarding-body fees?

    No. This is a non-certification course with no examination, so there are no exam or awarding-body fees. You pay only the training fee. Ask a learning advisor about corporate pricing for teams.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Assessment

    Is there an exam for the QFD training?

    No. Quality Function Deployment training is a non-certification course with no examination. Learning is reinforced through hands-on House of Quality exercises, case studies and team discussion during the one-day programme.

    Do I receive a certificate after the course?

    You receive a course completion record from Invensis Learning that recognises the practical QFD skills you have built. There is no external awarding body for QFD, so no formal credential is issued.

    How is my learning assessed?

    There is no formal assessment. You apply your learning directly by building and interpreting a House of Quality during in-class exercises, so you leave able to use QFD on real projects straight away.

    What will I be able to do after the training?

    You will be able to capture and structure the Voice of the Customer, build a full House of Quality, calculate design priorities, resolve trade-offs, and cascade QFD through parts, process and production planning.

    Is QFD linked to Six Sigma?

    Yes. QFD is a core tool in Design for Six Sigma, in the DMADV Measure phase, and in the DMAIC Define phase, where it translates customer needs into critical-to-quality requirements. The course covers both.

    Course Content

    What topics does the QFD course cover?

    The one-day programme covers six modules: QFD foundations and business case, Voice of the Customer capture, building the House of Quality, interpreting the matrix, cascading QFD through four phases, and QFD in DFSS, DMAIC and services.

    What is the House of Quality?

    The House of Quality is the central QFD planning matrix. Its six rooms link customer requirements to measurable engineering characteristics, a relationship matrix, a correlation roof, competitive benchmarking and engineering targets.

    What are the four phases of QFD?

    The four QFD phases are product planning (the House of Quality), parts deployment, process planning and production planning. Together they trace every production control back to a specific customer requirement.

    Are there hands-on exercises?

    Yes. You build and interpret a House of Quality from a realistic product or service scenario, structure customer needs with an affinity diagram, apply the Kano model, and identify design hot spots and conflicts.

    How long is the QFD training?

    The course runs for one day (8 hours), and can also be delivered as two extended half-day sessions. It covers all six modules with concept explanations, case studies and hands-on House of Quality exercises.

    Enrollment

    How do I enrol in the QFD course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    The course is available as online (live virtual) instructor-led training, classroom training, and customised corporate onsite training, so you can choose the format that fits your schedule and team.

    When can I start?

    Public sessions run on a regular schedule, and corporate sessions can be arranged to suit your team's availability. See upcoming batches or contact an advisor to book a convenient date in Malaysia.

    Can you deliver this course onsite for our team?

    Yes. The QFD training is available as an onsite corporate programme, where your team can build a House of Quality for one of your own products for immediate value. Request a group quote to get started.

    Can I reschedule my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.