Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL (Version 5) Foundation Bridge?UntitledYour Route to the ITIL 5 Credential

    The ITIL (Version 5) Foundation Bridge (ITIL 5 Bridge) is a one-day transition certification that upgrades qualified ITIL 4 Foundation holders to the new ITIL 5 Foundation credential. ITIL 5 Foundation Bridge certification training in The Hague gives practising service management professionals an efficient route to the latest framework without repeating content they already know. Governed by AXELOS and examined by PeopleCert, the Bridge focuses only on what is new and changed in ITIL 5: the product and service lifecycle, the evolved ITIL Value System, value stream management, and service management for digital and AI-enabled environments. Pass the short Bridge exam and you hold the full ITIL 5 Foundation credential, valid for three years. The course suits ITIL 4 certified service desk leads, service managers, delivery managers and consultants across The Hague's government, cybersecurity, telecom and energy employers. If you want to keep your credential current and your skills aligned to how services are run today, start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in The Hague, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL (Version 5) Foundation Bridge?Your Route to the ITIL 5 Credential

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in The Hague, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in The HagueDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain by Upgrading to ITIL 5Real Gains from the Bridge Pathway

    ITIL V5 Foundation Exam Format in The HagueWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in The Hague

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Takes Your ITSM Career in the HagueRoles, Demand and Pay

    ITIL is the common service management language across The Hague, where government bodies, international organisations, cybersecurity firms, telecoms and energy companies run large, always-on IT services. As ITIL 5 lands, employers increasingly want professionals whose credentials match the current framework, and many ITIL 4 holders are upgrading. Demand spans service desk leads through to IT service managers, delivery managers and operations leads, and here is what the local market is telling us right now.

    What Is Driving ITIL 5 Demand in the Hague

    The ITIL 5 Bridge is more than a refresh. It keeps your service management skills and credential aligned to how digital services are run today. Join professionals across The Hague who are making the move. Start your journey today.

    Your Career Shift in the Hague

    From ITIL 4 Holder to ITIL 5 Certified

    See the Shift

    The Hague's service management market is shifting as government, cybersecurity and enterprise employers adopt ITIL 5. The professionals who upgrade early stand apart from those still on ITIL 4. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale (Netherlands) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in The HagueStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in The Hague is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Netherlands is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.

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    Skills You Will Build on the Bridge CourseWhat ITIL 5 Adds

    The ITIL 5 Bridge builds on your ITIL 4 Foundation knowledge, focusing only on what is new and changed in ITIL 5. By the end of the day you can explain the updated framework, the product and service lifecycle, and how to apply ITIL 5 in digital service delivery.

    Spot What Changed from ITIL 4

    In the ITIL 5 Foundation Bridge you will learn to identify the new and refined concepts ITIL 5 introduces, including the product and service lifecycle, and understand why the framework has evolved from ITIL 4.

    Manage Digital and AI-Enabled Services

    Understand how ITIL 5 reflects modern digital and AI-enabled environments, and how increasing complexity in cloud, automation and platform delivery shapes service management across the lifecycle.

    Use Updated ITIL 5 Language Confidently

    Gain clarity on the updated terminology and core concepts in ITIL 5 so you can communicate consistently with teams, partners and stakeholders who are adopting the new framework.

    Drive Enhanced Value Co-Creation

    Learn how ITIL 5 reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery and measurable outcomes, with sustainability and experience in scope.

    Map and Manage Value Streams

    Build skill in value stream mapping and management as a dedicated discipline, and connect the product and service lifecycle to how value flows from strategy to operation.

    Apply ITIL 5 in Daily Practice

    Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge and apply the updated guidance to improve collaboration, performance and results in your own organisation.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in The Hague?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

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    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

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    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

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    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 550

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Bridge Certification Training in the Hague

    Invensis Learning delivers structured ITIL 5 Foundation Bridge training for professionals and organisations who want to move from ITIL 4 to the current framework efficiently. Our programmes combine accredited courseware, experienced ITSM trainers, flexible live online and classroom delivery, and focused exam preparation. Whether you enrol as an individual or plan group training for your team, you get a professional learning experience from a trusted ITIL 5 Foundation Bridge training company in The Hague, built around practical understanding, real-world application and a clear path to the ITIL 5 credential.

    • Accredited ITIL training partner aligned to AXELOS and PeopleCert standards
    • Experienced ITSM trainers with real service management practice
    • Live online and classroom delivery to suit working professionals
    • Focused one-day bridge built around the latest ITIL 5 content
    • Structured courseware, practice questions and exam guidance
    • Customised corporate training for teams across The Hague
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified for quality and information security

    15+

    Years of Training Excellence

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    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in The HagueInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in The Hague

    Grand Hotel Amrâth Kurhaus, The Hague

    ITIL V5 Foundation Bridge Training Location in The Hague

    Hilton The Hague, 35, Zeestraat, Zeeheldenkwartier, Centrum, Den Haag, Zuid-Holland, Nederland, 2518 AA, Nederland

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    ITIL 5 Bridge Training in the HagueUpskill Your ITSM Team

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    • Transition your whole ITSM team to ITIL 5 in one day per person
    • Customised schedules built around team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real service management expertise
    • Role-based examples relevant to your sector and service estate
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across The Hague and beyond

    Trusted by Teams Across Industries

    KPNShellNN GroupAegonCapgeminiPostNL

    What Our ITIL 5 Bridge Learners Say

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    Upgraded to ITIL 5 in a Day

    "I held ITIL 4 Foundation for years, and the Bridge brought me up to ITIL 5 in a single day. The trainer kept the focus on what actually changed, so I walked into the exam knowing exactly what to expect."

    Sander de Vries

    IT Service Manager

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    Practical and Well Focused

    "The sessions on the product and service lifecycle and value stream management were genuinely useful. I came away able to explain ITIL 5 to my team, not just pass an exam."

    Marit Jansen

    Service Delivery Lead

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    Efficient Bridge to the New Version

    "A tight, efficient course that respected the ITIL 4 knowledge I already had. The exam prep questions and the AI-enabled service content were the highlights for me."

    Daan Bakker

    Problem Manager

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    Whole Team Current on ITIL 5

    "We moved a full service management team onto ITIL 5 with one day of training each. The live virtual delivery fit around shift work, and everyone now shares the same current framework language."

    Lotte Visser

    IT Training Lead

    Government Services Organisation

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    Strong Corporate Delivery

    "Invensis Learning tailored the corporate Bridge to our operations team and our security context. The trainers were credible and the coordination was smooth from quote to certificate."

    Pieter van Dijk

    Head of IT Operations

    Cyber Security Firm

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    We also deliver ITIL (Version 5) Foundation Bridge Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL (Version 5) Foundation Bridge training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. The Bridge upgrades your ITIL 4 Foundation to the current ITIL 5 Foundation credential in a single day, keeping your skills and qualification aligned to what employers in The Hague now ask for. It is a faster, lower-cost route than a full ITIL 5 Foundation retake.

    General

    Is the ITIL 5 Foundation Bridge worth it for ITIL 4 holders?

    Yes. The Bridge upgrades your ITIL 4 Foundation to the current ITIL 5 Foundation credential in a single day, keeping your skills and qualification aligned to what employers in The Hague now ask for. It is a faster, lower-cost route than a full ITIL 5 Foundation retake.

    What is the ITIL (Version 5) Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a transition certification from AXELOS, examined by PeopleCert, that lets ITIL 4 Foundation holders move up to ITIL 5. It covers only what is new and changed in ITIL 5, and passing it grants the full ITIL 5 Foundation credential.

    Who should take the ITIL 5 Bridge course?

    The Bridge is for professionals who already hold ITIL 4 Foundation, including service desk leads, service managers, delivery managers, ITSM consultants and trainers who want to keep their credential current with the latest framework.

    Is the ITIL 5 credential recognised in The Hague?

    Yes. ITIL is a globally recognised AXELOS framework valued by employers across The Hague, including government bodies, international organisations, cybersecurity firms, telecoms such as KPN, and energy and insurance companies that run large IT services.

    How long is the ITIL 5 Foundation credential valid?

    The ITIL 5 Foundation credential is valid for three years. You renew it by earning 60 CPD points within the three-year cycle, or by passing a higher ITIL 5 qualification. You can confirm current renewal rules with PeopleCert.

    Pricing

    What is included in the ITIL 5 Bridge course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice questions and exam guidance, plus learner support. Inclusions vary by format, so ask a learning advisor for a quote covering exactly what you need.

    How much does ITIL 5 Bridge training cost in The Hague?

    Pricing is available on request and depends on the delivery format and whether the exam is bundled. Live virtual, classroom and corporate options are quoted in euros. Contact us for current pricing and to request a quote.

    Is the exam fee included in the training price?

    It depends on the package. The exam is purchased and delivered by PeopleCert, sometimes bundled with training and sometimes billed separately. Exam pricing varies by region and currency, so confirm the current fee when you enrol.

    Do you offer corporate or group discounts for the Bridge?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and IT leadership groups in The Hague. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 Bridge exam first time?

    You can resit the exam through PeopleCert if needed. Our trainers and practice questions are designed to prepare you thoroughly, and selected plans include retake support. Confirm the current resit fee and policy with PeopleCert.

    What is the format of the ITIL 5 Bridge exam?

    The ITIL 5 Bridge exam is closed book with 20 multiple-choice questions. It focuses only on what is new and changed in ITIL 5 relative to ITIL 4, so it does not re-test existing ITIL 4 Foundation content.

    How many questions are on the exam and what is the pass mark?

    The exam has 20 questions and you have 30 minutes to complete it. The pass mark is 65 percent, which means answering at least 13 of the 20 questions correctly. Aim for broad understanding of the ITIL 5 changes.

    Do I need ITIL 4 Foundation before taking the Bridge exam?

    Yes. ITIL 4 Foundation is the prerequisite for the Bridge. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation exam instead. The Bridge assumes your ITIL 4 knowledge as a baseline.

    How is the exam delivered, online or at a test centre?

    You can sit the exam online with PeopleCert OnVUE proctoring, available around the clock, or at an authorised test centre. Both routes are available to candidates in The Hague and worldwide.

    Course Content

    Do I need to revise all of ITIL 4 before the course?

    No. The Bridge assumes your existing ITIL 4 Foundation knowledge and covers only the new and changed ITIL 5 content. A light refresh of ITIL 4 basics helps, but the day focuses on the differences, not a full re-teach.

    What topics does the ITIL 5 Bridge cover?

    The course covers five areas: key enhancements in ITIL 5, the evolution of digital product and service management, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice.

    What learning resources are provided?

    You receive accredited ITIL 5 courseware, practice questions mapped to the Bridge syllabus, trainer-led examples and exam guidance. These resources help you focus revision on the ITIL 5 changes and build confidence for the exam.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS, so you study the up-to-date concepts, terminology and structure of ITIL 5.

    How long is the ITIL 5 Bridge training?

    The Bridge is a focused one-day programme. Because it builds on your ITIL 4 Foundation knowledge and covers only the ITIL 5 differences, you can update your credential without a full multi-day Foundation course.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your format, complete payment and receive access to schedules and resources. Live virtual cohorts run regularly. See upcoming schedules or talk to a learning advisor to get started.

    What training formats are available?

    We offer instructor-led training online (live virtual), classroom sessions, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Can I reschedule or transfer my booking to another batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans let you attend the training twice. Contact support to arrange a change to your booking.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

    Do you offer ITIL 5 Bridge training for teams in The Hague?

    Yes. We deliver onsite and live virtual group training for organisations in The Hague, with schedules and examples tailored to your team and sector. Ask about corporate or group pricing for a quote.