From Study to Certified
Master modern digital product and service management with ITIL 5 Foundation training in The Hague. Built for IT and business professionals who want a globally recognised AXELOS (PeopleCert) credential, this programme prepares you for the Version 5.0 exam through live virtual and classroom sessions that fit a working schedule.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in The Hague, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps professionals build a modern service management foundation and prepare for the Version 5.0 exam. It suits IT operations staff, service desk analysts, digital product managers and business professionals who work alongside digital service teams. Whether you are entering IT service management, refreshing knowledge from an earlier ITIL version, or supporting digital services in a public sector or international organisation, the training builds capabilities aligned with what employers expect today.
If you want a current, credible qualification that travels across sectors and borders, ITIL 5 Foundation is a clear starting point. You gain practical knowledge of the ITIL Value System, hands-on exam preparation and a structured path from learning to certified.
For Organizations
ITIL 5 group training helps organisations build consistent service management capability by equipping teams with the current framework and practical skills. The training can be delivered for IT operations, service desk, product and digital service teams. For organisations modernising IT operations or transitioning from ITIL 4, this training provides a scalable, flexible way to raise the whole team to a common standard.
If your teams struggle to link digital service delivery to real value, ITIL 5 training creates a shared vocabulary and a repeatable approach. Teams gain a standardised method for co-creating value, improving flow and driving continual improvement.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL is the world's most widely adopted service management framework, and in The Hague it underpins careers across government, defence, cybersecurity and the international organisations clustered in the city. As ministries and agencies scale digital services and the security sector competes hard for talent, professionals who can run and improve services in a structured way are in demand. Roles range from service desk analyst to incident, change and IT service manager, and here is what the local market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is a passport into modern service management for professionals and teams in The Hague. Join those who keep digital services reliable and value-driven. Start your journey today.
Your Career Shift in the HagueThe Hague's digital services market is expanding with government, defence and cybersecurity investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, SalaryExpert (Netherlands) 2026.
The ITIL V5 Foundation certification path in The Hague is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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This training helps you build the knowledge and practical understanding tested in the ITIL 5 Foundation exam. By the end of the 16-hour programme, you can explain the ITIL Value System, apply the guiding principles, and describe how the product and service lifecycle and management practices co-create value.
Understand what defines digital products and services, how value is created across the lifecycle, and why continual improvement is foundational to modern service management.
Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions for a holistic approach.
Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Apply the seven guiding principles, from focus on value and start where you are to optimise and automate, to make better decisions in real digital environments.
Grasp the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how they work together to create and sustain value.
Learn to identify, map and manage value streams to improve flow, visibility and outcomes, cutting waste and raising delivery performance across digital services.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in The Hague looking to build modern service management capability and pass the AXELOS (PeopleCert) exam. As a trusted ITIL Version 5 Foundation training company in The Hague and a PeopleCert Accredited Training Organization, we combine accredited instructors, ITIL 5 aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Countries Served
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Quality Management
200K+
Professionals Trained
12M+
Hours of Training Delivered
ISO 9001:2015 Certified
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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ITIL Version 5 Foundation Training Location in The Hague
Grand Hotel Amrâth Kurhaus, The Hague
ITIL Version 5 Foundation Training Location in The Hague
Hilton The Hague, 35, Zeestraat, Zeeheldenkwartier, Centrum, Den Haag, Zuid-Holland, Nederland, 2518 AA, Nederland
Leading Organisations
Passed on the First Attempt
"The ITIL 5 Foundation training made the new Value System and value stream topics genuinely clear. The mock exams matched the real format, and I passed the 40-question exam on my first attempt."
Sanne de Vries
IT Service Desk Analyst
0/0
A Clear Update from ITIL 4
"Coming from ITIL 4, I wanted to understand what changed in Version 5.0. The trainer explained the product and service lifecycle and the guiding principles really well, with practical examples from real service teams."
Thijs Bakker
Incident Manager
0/0
Flexible and Practical
"Practical, well-structured sessions and strong AXELOS aligned materials. The live virtual format fit around my work schedule, and I now apply the continual improvement model day to day."
Fatima El Amrani
IT Support Specialist
0/0
A Common Standard Across the Team
"We enrolled our service management team to move everyone onto ITIL 5. The training gave us a shared language, and our incident and change handling has become noticeably more consistent."
Mark Jansen
IT Operations Lead, Public Sector
0/0
Smooth Corporate Delivery
"Invensis coordinated a corporate group programme for our teams in The Hague. Scheduling was flexible, the trainer was excellent, and the value stream mapping content was directly useful to our delivery."
Laura Visser
L&D Manager, Financial Services
0/0
4.6
Ratings
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Locations Worldwide
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Training Satisfaction
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Yes. ITIL is the world's most widely adopted service management framework, and ITIL 5 Foundation gives you a current, recognised credential valued across The Hague's government, defence, cybersecurity and finance sectors. It opens roles from service desk analyst to incident, change and IT service manager, where salaries in the Netherlands commonly range from around €42,000 to €92,000.